Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2018 Dodge Charger pursuit police vehicles equipped with all-wheel drive and V8 engines. The front driveshaft universal joint may seize or fracture causing the shaft to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U37
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Challenger and Charger vehicles equipped with Hellcat engines. The engine oil cooler (EOC) hoses may fail resulting in a rapid loss of engine oil.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T48
Recall Date: Aug 8, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Dodge Charger and Chrysler 300 vehicles equipped with all-wheel drive (AWD). The front driveshaft bolts may loosen and allow the front driveshaft to disconnect, potentially causing a loss of motive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T03
Recall Date: Feb 14, 2017
Consumer Complaints
185 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY 2017 DODGE CHARGER DAYTONA 392 (R/T SCAT PACK) HAS AN INHERENTLY DANGEROUS INTERMITTENT ELECTRICAL FAILURE. WHILE TRAVELING 77MPH ON INTERSTATE 70 THE EVIC SCREEN INDICATED A FCW WARNING WITH THE SYSTEM TURNED OFF, LOSS OF THE ABS, ESP, SRS, THEN TOTAL LOSS OF ELECTRIC STEERING WITH NO THROTTLE OR BREAKING INPUT RESPONSE. SAID VEHICLE THEN VIOLENTLY DOWNSHIFTED FROM 8TH GEAR TO 3RD GEAR CAUSING THE REAR WHEELS TO BREAK TRACTION SUBSEQUENTLY RESULTING IN FULL LOSS OF LATERAL CONTROL OF THE VEHICLE. I FULLY DEPRESSED THE EMERGENCY BREAK AS THE REAR OF THE VEHICLE BEGAN TO DRIFT TO THE LEFT RESULTING IN FLAT SPOTS ON BOTH REAR TIRES AS I SKIDDED TO A HAULT. I HAVE ADDRESSED THIS ISSUE WITH 4 LOCAL DEALERS IN KANSASCITY TO NO RESOLVE. AFTER THIS FAILURE OCCURS AND THE VEHICLE IS SHUT OFF FOR ANY LENGTH OF TIME THE GAGUE LIGHTNING FLASHES INTERMITTENTLY THEN FLASHING/CLEARING THE PCM WIPING EVERY CODE OUT. ONCE CAPTURED BY A SERVICE WRITER STATIONARY AFTER HAVING THE VEHICLE TOWED TO A DEALERSHIP USING THE OBD2 DATA RECORDER WERE 277 FAULTS ALL SIGHTING ELECTRICAL OVER VAULTS AND ELECTRICAL FAILURE OF THE TCM. FCA ASSIGNED A CASE MANAGER WHO DID NOTHING. AFTER CONSISTENT CALLS TO FCA CORPERATE I WAS ASSIGNED A "STAR CASE" AND SAID CASE WAS GIVEN TO THE 91 TEAM WHO HAVE ALSO DONE ABSOLUTELY NOTHING. THIS VEHICLE ISN'T JUST DANGEROUS FOR MY FAMILY AND MYSELF BUT OTHER MOTORISTS AS WELL SIGHTING TOTAL LOSS OF CONTROL WHEN THIS EVENT OCCURS. I PURCHASED SAID VEHICLE MARCH 20, 2017 AND HAVE DEALT WITH THIS SINCE DAY 8 OF OWNERSHIP. THE VEHICLE NOW HAS 8,522 MILES AND THERE'S NO RESOLUTION IN SIGHT. I CAN'T EVEN GET LOCAL DEALERS TO CHANGE THE OIL UNDER THE MVP MAXCARE UNLIMITED WARRANTY.
Corrective Action:
MY 2017 DODGE CHARGER DAYTONA 392 (R/T SCAT PACK) HAS AN INHERENTLY DANGEROUS INTERMITTENT ELECTRICAL FAILURE. WHILE TRAVELING 77MPH ON INTERSTATE 70 THE EVIC SCREEN INDICATED A FCW WARNING WITH THE SYSTEM TURNED OFF, LOSS OF THE ABS, ESP, SRS, THEN TOTAL LOSS OF ELECTRIC STEERING WITH NO THROTTLE OR BREAKING INPUT RESPONSE. SAID VEHICLE THEN VIOLENTLY DOWNSHIFTED FROM 8TH GEAR TO 3RD GEAR CAUSING THE REAR WHEELS TO BREAK TRACTION SUBSEQUENTLY RESULTING IN FULL LOSS OF LATERAL CONTROL OF THE VEHICLE. I FULLY DEPRESSED THE EMERGENCY BREAK AS THE REAR OF THE VEHICLE BEGAN TO DRIFT TO THE LEFT RESULTING IN FLAT SPOTS ON BOTH REAR TIRES AS I SKIDDED TO A HAULT. I HAVE ADDRESSED THIS ISSUE WITH 4 LOCAL DEALERS IN KANSASCITY TO NO RESOLVE. AFTER THIS FAILURE OCCURS AND THE VEHICLE IS SHUT OFF FOR ANY LENGTH OF TIME THE GAGUE LIGHTNING FLASHES INTERMITTENTLY THEN FLASHING/CLEARING THE PCM WIPING EVERY CODE OUT. ONCE CAPTURED BY A SERVICE WRITER STATIONARY AFTER HAVING THE VEHICLE TOWED TO A DEALERSHIP USING THE OBD2 DATA RECORDER WERE 277 FAULTS ALL SIGHTING ELECTRICAL OVER VAULTS AND ELECTRICAL FAILURE OF THE TCM. FCA ASSIGNED A CASE MANAGER WHO DID NOTHING. AFTER CONSISTENT CALLS TO FCA CORPERATE I WAS ASSIGNED A "STAR CASE" AND SAID CASE WAS GIVEN TO THE 91 TEAM WHO HAVE ALSO DONE ABSOLUTELY NOTHING. THIS VEHICLE ISN'T JUST DANGEROUS FOR MY FAMILY AND MYSELF BUT OTHER MOTORISTS AS WELL SIGHTING TOTAL LOSS OF CONTROL WHEN THIS EVENT OCCURS. I PURCHASED SAID VEHICLE MARCH 20, 2017 AND HAVE DEALT WITH THIS SINCE DAY 8 OF OWNERSHIP. THE VEHICLE NOW HAS 8,522 MILES AND THERE'S NO RESOLUTION IN SIGHT. I CAN'T EVEN GET LOCAL DEALERS TO CHANGE THE OIL UNDER THE MVP MAXCARE UNLIMITED WARRANTY.
Additional Notes:
MY 2017 DODGE CHARGER DAYTONA 392 (R/T SCAT PACK) HAS AN INHERENTLY DANGEROUS INTERMITTENT ELECTRICAL FAILURE. WHILE TRAVELING 77MPH ON INTERSTATE 70 THE EVIC SCREEN INDICATED A FCW WARNING WITH THE SYSTEM TURNED OFF, LOSS OF THE ABS, ESP, SRS, THEN TOTAL LOSS OF ELECTRIC STEERING WITH NO THROTTLE OR BREAKING INPUT RESPONSE. SAID VEHICLE THEN VIOLENTLY DOWNSHIFTED FROM 8TH GEAR TO 3RD GEAR CAUSING THE REAR WHEELS TO BREAK TRACTION SUBSEQUENTLY RESULTING IN FULL LOSS OF LATERAL CONTROL OF THE VEHICLE. I FULLY DEPRESSED THE EMERGENCY BREAK AS THE REAR OF THE VEHICLE BEGAN TO DRIFT TO THE LEFT RESULTING IN FLAT SPOTS ON BOTH REAR TIRES AS I SKIDDED TO A HAULT. I HAVE ADDRESSED THIS ISSUE WITH 4 LOCAL DEALERS IN KANSASCITY TO NO RESOLVE. AFTER THIS FAILURE OCCURS AND THE VEHICLE IS SHUT OFF FOR ANY LENGTH OF TIME THE GAGUE LIGHTNING FLASHES INTERMITTENTLY THEN FLASHING/CLEARING THE PCM WIPING EVERY CODE OUT. ONCE CAPTURED BY A SERVICE WRITER STATIONARY AFTER HAVING THE VEHICLE TOWED TO A DEALERSHIP USING THE OBD2 DATA RECORDER WERE 277 FAULTS ALL SIGHTING ELECTRICAL OVER VAULTS AND ELECTRICAL FAILURE OF THE TCM. FCA ASSIGNED A CASE MANAGER WHO DID NOTHING. AFTER CONSISTENT CALLS TO FCA CORPERATE I WAS ASSIGNED A "STAR CASE" AND SAID CASE WAS GIVEN TO THE 91 TEAM WHO HAVE ALSO DONE ABSOLUTELY NOTHING. THIS VEHICLE ISN'T JUST DANGEROUS FOR MY FAMILY AND MYSELF BUT OTHER MOTORISTS AS WELL SIGHTING TOTAL LOSS OF CONTROL WHEN THIS EVENT OCCURS. I PURCHASED SAID VEHICLE MARCH 20, 2017 AND HAVE DEALT WITH THIS SINCE DAY 8 OF OWNERSHIP. THE VEHICLE NOW HAS 8,522 MILES AND THERE'S NO RESOLUTION IN SIGHT. I CAN'T EVEN GET LOCAL DEALERS TO CHANGE THE OIL UNDER THE MVP MAXCARE UNLIMITED WARRANTY.
Mfg Campaign: 11015294
Recall Date: Aug 15, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Corrective Action:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Additional Notes:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Mfg Campaign: 10993882
Recall Date: Jun 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Corrective Action:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Additional Notes:
MY 2017 DODGE CHARGER IS EXPERIENCING "HARD SHIFTING" WHEN I GET IN THE VEHICLE AND START DRIVING IT. I JUST GOT IT BACK FROM THE DEALER YESTERDAY (THE SECOND TIME I DROPPED IT OFF) AND THEY SAY THEY EXPERIENCED THE PROBLEM BUT BECAUSE THERE WERE NO CODES, THEY ARE REFERRING THE PROBLEM BACK TO DODGE. THEY APPLIED COMPUTER UPDATES TO THE PCM AND TCM ON THE FIRST TRIP AND THAT DID NOT CORRECT THE PROBLEM. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF MONTHS. THE CAR ONLY HAS 6,700 MILES ON IT.
Mfg Campaign: 10993882
Recall Date: Jun 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT FOR SAFE DRIVING AT NIGHT. THE VEHICLE IS NOT USABLE AT NIGHT WITHOUT OPERATING THE HIGH BEAMS. A STATE POLICE OFFICER CHECKED THE LIGHTS AND COMMENTED THEY WERE THE WORST HE HAS SEEN. THIS NEEDS TO BE CORRECTED!
Corrective Action:
THE LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT FOR SAFE DRIVING AT NIGHT. THE VEHICLE IS NOT USABLE AT NIGHT WITHOUT OPERATING THE HIGH BEAMS. A STATE POLICE OFFICER CHECKED THE LIGHTS AND COMMENTED THEY WERE THE WORST HE HAS SEEN. THIS NEEDS TO BE CORRECTED!
Additional Notes:
THE LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT FOR SAFE DRIVING AT NIGHT. THE VEHICLE IS NOT USABLE AT NIGHT WITHOUT OPERATING THE HIGH BEAMS. A STATE POLICE OFFICER CHECKED THE LIGHTS AND COMMENTED THEY WERE THE WORST HE HAS SEEN. THIS NEEDS TO BE CORRECTED!
Mfg Campaign: 10982984
Recall Date: May 2, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WOULD NOT START. TOWED TO DEALER. DEALER STATES THE BODY CONTROL MODULE NEEDS TO BE REPLACED. VEHICLE IS NOT DRIVABLE. THE ORIGINAL MODULE #68354142 IS NO LONGER AVAILABLE AND HAS BEEN REPLACED WITH REVISION AA AND REVISION AB BOTH ON BACKORDER. VEHICLE HAS BEEN AT THE DEALERS FOR 24 DAYS WAITING ON NEW MODULE. MODULE IS SCHEDULED TO ARRIVE AT DEALERS LOCATION 4/10/2017. THIS MODULE CONTROLS EVERYTHING INSIDE THE VEHICLE AND IS LINKED TO THE BATTERY. THIS MODULE CREATED A CONSTANT DRAIN OF POWER, MAKING THE VEHICLE UNSAFE TO TAKE ANYWHERE. ONLY HAD THE VEHICLE FOR 3 WEEKS UNTIL THIS PROBLEM OCCURRED.
Corrective Action:
VEHICLE WOULD NOT START. TOWED TO DEALER. DEALER STATES THE BODY CONTROL MODULE NEEDS TO BE REPLACED. VEHICLE IS NOT DRIVABLE. THE ORIGINAL MODULE #68354142 IS NO LONGER AVAILABLE AND HAS BEEN REPLACED WITH REVISION AA AND REVISION AB BOTH ON BACKORDER. VEHICLE HAS BEEN AT THE DEALERS FOR 24 DAYS WAITING ON NEW MODULE. MODULE IS SCHEDULED TO ARRIVE AT DEALERS LOCATION 4/10/2017. THIS MODULE CONTROLS EVERYTHING INSIDE THE VEHICLE AND IS LINKED TO THE BATTERY. THIS MODULE CREATED A CONSTANT DRAIN OF POWER, MAKING THE VEHICLE UNSAFE TO TAKE ANYWHERE. ONLY HAD THE VEHICLE FOR 3 WEEKS UNTIL THIS PROBLEM OCCURRED.
Additional Notes:
VEHICLE WOULD NOT START. TOWED TO DEALER. DEALER STATES THE BODY CONTROL MODULE NEEDS TO BE REPLACED. VEHICLE IS NOT DRIVABLE. THE ORIGINAL MODULE #68354142 IS NO LONGER AVAILABLE AND HAS BEEN REPLACED WITH REVISION AA AND REVISION AB BOTH ON BACKORDER. VEHICLE HAS BEEN AT THE DEALERS FOR 24 DAYS WAITING ON NEW MODULE. MODULE IS SCHEDULED TO ARRIVE AT DEALERS LOCATION 4/10/2017. THIS MODULE CONTROLS EVERYTHING INSIDE THE VEHICLE AND IS LINKED TO THE BATTERY. THIS MODULE CREATED A CONSTANT DRAIN OF POWER, MAKING THE VEHICLE UNSAFE TO TAKE ANYWHERE. ONLY HAD THE VEHICLE FOR 3 WEEKS UNTIL THIS PROBLEM OCCURRED.
Mfg Campaign: 10967785
Recall Date: Mar 22, 2017
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