Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V91
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
263 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT WAS SEATED IN THE REAR OF THE VEHICLE BEHIND THE DRIVER'S SEAT. WHILE ATTEMPTING TO ADJUST THE SEAT, THE HEADREST STRUCK THE BACK OF THE CONTACT'S NECK. THE CONTACT STATED THAT SHE WAS EXPERIENCING HEADACHES DUE TO THE INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INFORMED AVIS CAR RENTAL SAN FRANCISCO INTERNATIONAL AIRPORT (780 N MCDONNELL RD, SAN FRANCISCO, CA 94128, (650) 877-6780) OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11.
Corrective Action:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT WAS SEATED IN THE REAR OF THE VEHICLE BEHIND THE DRIVER'S SEAT. WHILE ATTEMPTING TO ADJUST THE SEAT, THE HEADREST STRUCK THE BACK OF THE CONTACT'S NECK. THE CONTACT STATED THAT SHE WAS EXPERIENCING HEADACHES DUE TO THE INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INFORMED AVIS CAR RENTAL SAN FRANCISCO INTERNATIONAL AIRPORT (780 N MCDONNELL RD, SAN FRANCISCO, CA 94128, (650) 877-6780) OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11.
Additional Notes:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT WAS SEATED IN THE REAR OF THE VEHICLE BEHIND THE DRIVER'S SEAT. WHILE ATTEMPTING TO ADJUST THE SEAT, THE HEADREST STRUCK THE BACK OF THE CONTACT'S NECK. THE CONTACT STATED THAT SHE WAS EXPERIENCING HEADACHES DUE TO THE INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INFORMED AVIS CAR RENTAL SAN FRANCISCO INTERNATIONAL AIRPORT (780 N MCDONNELL RD, SAN FRANCISCO, CA 94128, (650) 877-6780) OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11.
Mfg Campaign: 11230570
Recall Date: Jul 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BRAKE PEDAL MORE THAN 2 INCHES CLOSER TO THE DRIVER MAKING IT VERY LIKELY TO GET YOUR FOOT STUCK UNDER THE BRAKE PEDAL WHEN MOVING YOUR FOOT FROM ACCELLERATOR PEDAL TO BRAKE PEDAL. NOW YOU HAVE TO PULL YOUR LEG BACK AND UP HITTING THE STEERING WHEEL IN THE PROCESS. ATTACHED PICTURE IS WITH ACCELLERATOR IN IDLE POSITION.
Corrective Action:
THE BRAKE PEDAL MORE THAN 2 INCHES CLOSER TO THE DRIVER MAKING IT VERY LIKELY TO GET YOUR FOOT STUCK UNDER THE BRAKE PEDAL WHEN MOVING YOUR FOOT FROM ACCELLERATOR PEDAL TO BRAKE PEDAL. NOW YOU HAVE TO PULL YOUR LEG BACK AND UP HITTING THE STEERING WHEEL IN THE PROCESS. ATTACHED PICTURE IS WITH ACCELLERATOR IN IDLE POSITION.
Additional Notes:
THE BRAKE PEDAL MORE THAN 2 INCHES CLOSER TO THE DRIVER MAKING IT VERY LIKELY TO GET YOUR FOOT STUCK UNDER THE BRAKE PEDAL WHEN MOVING YOUR FOOT FROM ACCELLERATOR PEDAL TO BRAKE PEDAL. NOW YOU HAVE TO PULL YOUR LEG BACK AND UP HITTING THE STEERING WHEEL IN THE PROCESS. ATTACHED PICTURE IS WITH ACCELLERATOR IN IDLE POSITION.
Mfg Campaign: 11209552
Recall Date: May 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE GEAR WAS IN PARK. WHILE THE VEHICLE WAS IDLING, THE CONTACT STEPPED OUT OF THE VEHICLE. THE VEHICLE SHIFTED INTO REVERSE. AS A RESULT, THE CONTACT WAS STRUCK BY THE FRONT DRIVER'S DOOR AND DRAGGED BY THE VEHICLE. THE VEHICLE WAS STOPPED BY AN UNKNOWN PERSON. THE CONTACT SUSTAINED LEG, BACK, ARM, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT IT WAS MISSING THE LOCK BETWEEN THE PARK AND REVERSE GATE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DODGE DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.*DT THE CONSUMER STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE LOCK BETWEEN THE PARKING AND REVERSE GATE WAS MISSING. THE VEHICLE WAS RETURNED TO THE RENTAL COMPANY.
Corrective Action:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE GEAR WAS IN PARK. WHILE THE VEHICLE WAS IDLING, THE CONTACT STEPPED OUT OF THE VEHICLE. THE VEHICLE SHIFTED INTO REVERSE. AS A RESULT, THE CONTACT WAS STRUCK BY THE FRONT DRIVER'S DOOR AND DRAGGED BY THE VEHICLE. THE VEHICLE WAS STOPPED BY AN UNKNOWN PERSON. THE CONTACT SUSTAINED LEG, BACK, ARM, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT IT WAS MISSING THE LOCK BETWEEN THE PARK AND REVERSE GATE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DODGE DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.*DT THE CONSUMER STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE LOCK BETWEEN THE PARKING AND REVERSE GATE WAS MISSING. THE VEHICLE WAS RETURNED TO THE RENTAL COMPANY.
Additional Notes:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE GEAR WAS IN PARK. WHILE THE VEHICLE WAS IDLING, THE CONTACT STEPPED OUT OF THE VEHICLE. THE VEHICLE SHIFTED INTO REVERSE. AS A RESULT, THE CONTACT WAS STRUCK BY THE FRONT DRIVER'S DOOR AND DRAGGED BY THE VEHICLE. THE VEHICLE WAS STOPPED BY AN UNKNOWN PERSON. THE CONTACT SUSTAINED LEG, BACK, ARM, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT IT WAS MISSING THE LOCK BETWEEN THE PARK AND REVERSE GATE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DODGE DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.*DT THE CONSUMER STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE LOCK BETWEEN THE PARKING AND REVERSE GATE WAS MISSING. THE VEHICLE WAS RETURNED TO THE RENTAL COMPANY.
Mfg Campaign: 11139562
Recall Date: Oct 10, 2018
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