Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V91
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
263 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.
Corrective Action:
THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.
Additional Notes:
THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.
Mfg Campaign: 11355713
Recall Date: Sep 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Corrective Action:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Additional Notes:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Mfg Campaign: 11351506
Recall Date: Aug 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Corrective Action:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Additional Notes:
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Mfg Campaign: 11351506
Recall Date: Aug 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Mfg Campaign: 11343842
Recall Date: Aug 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Mfg Campaign: 11343842
Recall Date: Aug 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Corrective Action:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Additional Notes:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Mfg Campaign: 11342717
Recall Date: Aug 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Corrective Action:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Additional Notes:
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Mfg Campaign: 11342717
Recall Date: Aug 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I WAS INVOLVED ON A ACCIDENT ON JULY 6, 2020 AS I WAS CROSSING THE INTERSTATION I WAS STRUCK BY ANOTHER MINIVAN ON THE DRIVER SIDE NEAR FRONTAL AREA. THE IMPACT OF THE ACCIDENT HAD TOTALED MY VAN AS WELL AS THE OTHER VAN. BUT MY AIRBAGS NEAR DEPLOYED I HIT MY HEAD ON THE SIDE OF THE DOOR, I HURT MY NECK AND MY BACK PRETTY BAD. I HAVE A KNOT ON MY PELVIS BONE THAT HURT VERY BAD, I HAVE BRUISING ON MY LEGS AS WELL AS THE KNOT THAT'S ON MY PELVIS BONE.*DT*JB*DT*JB
Corrective Action:
I WAS INVOLVED ON A ACCIDENT ON JULY 6, 2020 AS I WAS CROSSING THE INTERSTATION I WAS STRUCK BY ANOTHER MINIVAN ON THE DRIVER SIDE NEAR FRONTAL AREA. THE IMPACT OF THE ACCIDENT HAD TOTALED MY VAN AS WELL AS THE OTHER VAN. BUT MY AIRBAGS NEAR DEPLOYED I HIT MY HEAD ON THE SIDE OF THE DOOR, I HURT MY NECK AND MY BACK PRETTY BAD. I HAVE A KNOT ON MY PELVIS BONE THAT HURT VERY BAD, I HAVE BRUISING ON MY LEGS AS WELL AS THE KNOT THAT'S ON MY PELVIS BONE.*DT*JB*DT*JB
Additional Notes:
I WAS INVOLVED ON A ACCIDENT ON JULY 6, 2020 AS I WAS CROSSING THE INTERSTATION I WAS STRUCK BY ANOTHER MINIVAN ON THE DRIVER SIDE NEAR FRONTAL AREA. THE IMPACT OF THE ACCIDENT HAD TOTALED MY VAN AS WELL AS THE OTHER VAN. BUT MY AIRBAGS NEAR DEPLOYED I HIT MY HEAD ON THE SIDE OF THE DOOR, I HURT MY NECK AND MY BACK PRETTY BAD. I HAVE A KNOT ON MY PELVIS BONE THAT HURT VERY BAD, I HAVE BRUISING ON MY LEGS AS WELL AS THE KNOT THAT'S ON MY PELVIS BONE.*DT*JB*DT*JB
Mfg Campaign: 11342288
Recall Date: Jul 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE RPM REVVED UP AND EXCEEDED 5,000 RPM. THE FAILURE RECURRED WHILE ACCELERATING WITH THE ECONOMY LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO FELDMAN CHRYSLER DODGE JEEP LOCATED AT 23940 ALLEN RD, WOODHAVEN, 48183 HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,895.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE RPM REVVED UP AND EXCEEDED 5,000 RPM. THE FAILURE RECURRED WHILE ACCELERATING WITH THE ECONOMY LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO FELDMAN CHRYSLER DODGE JEEP LOCATED AT 23940 ALLEN RD, WOODHAVEN, 48183 HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,895.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE RPM REVVED UP AND EXCEEDED 5,000 RPM. THE FAILURE RECURRED WHILE ACCELERATING WITH THE ECONOMY LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO FELDMAN CHRYSLER DODGE JEEP LOCATED AT 23940 ALLEN RD, WOODHAVEN, 48183 HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,895.
Mfg Campaign: 11340599
Recall Date: Jul 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Corrective Action:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Additional Notes:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Mfg Campaign: 11321203
Recall Date: Apr 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Corrective Action:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Additional Notes:
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Mfg Campaign: 11321203
Recall Date: Apr 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V
Mfg Campaign: 11306353
Recall Date: Jan 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Corrective Action:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Additional Notes:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Mfg Campaign: 11301117
Recall Date: Jan 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Corrective Action:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Additional Notes:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Mfg Campaign: 11301117
Recall Date: Jan 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Corrective Action:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Additional Notes:
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Mfg Campaign: 11301117
Recall Date: Jan 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT HEARD AN ABNORMAL NOISE. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW TRANSMISSION AND BOTH CYLINDER HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THE TRANSMISSION WAS REPLACED TWO ADDITIONAL TIMES, BUT THE FAILURES RECURRED. THE DEALER STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE DURING THE LAST VISITS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,716. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT HEARD AN ABNORMAL NOISE. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW TRANSMISSION AND BOTH CYLINDER HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THE TRANSMISSION WAS REPLACED TWO ADDITIONAL TIMES, BUT THE FAILURES RECURRED. THE DEALER STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE DURING THE LAST VISITS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,716. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT HEARD AN ABNORMAL NOISE. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW TRANSMISSION AND BOTH CYLINDER HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THE TRANSMISSION WAS REPLACED TWO ADDITIONAL TIMES, BUT THE FAILURES RECURRED. THE DEALER STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE DURING THE LAST VISITS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,716. *DT*JB
Mfg Campaign: 11290383
Recall Date: Dec 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT. *JS
Corrective Action:
2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT. *JS
Additional Notes:
2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT. *JS
Mfg Campaign: 11286237
Recall Date: Dec 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.
Corrective Action:
WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.
Additional Notes:
WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.
Mfg Campaign: 11253590
Recall Date: Sep 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
Corrective Action:
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
Additional Notes:
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
Mfg Campaign: 11234308
Recall Date: Jul 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVICE WAS NOT INDICATED FOR THIS PARTICULAR VIN FOR THE ONLY 'BRAKING ISSUE' THAT SEEMS TO AFFECT THIS MAKE/MODEL.*JB
Corrective Action:
WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVICE WAS NOT INDICATED FOR THIS PARTICULAR VIN FOR THE ONLY 'BRAKING ISSUE' THAT SEEMS TO AFFECT THIS MAKE/MODEL.*JB
Additional Notes:
WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVICE WAS NOT INDICATED FOR THIS PARTICULAR VIN FOR THE ONLY 'BRAKING ISSUE' THAT SEEMS TO AFFECT THIS MAKE/MODEL.*JB
Mfg Campaign: 11230645
Recall Date: Jul 10, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury