Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V91
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
263 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.
Mfg Campaign: 11394335
Recall Date: Feb 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I BOUGHT THIS CAR FROM DEALER OF TIM DAHLE AND I COULD NOT FIND THE SPARE TIRE WHEN I CHECKED IT. THE SALESMAN TOLD ME DODGE GRAND CARAVAN DOES NOT HAVE SPARE TIRE. WHEN I WAITING FOR FINANCIAL PROCESS TO PAY FOR IT, I CHECKED YOUTUBE AND FOUND THE POSITION OF SPARE TIRE. SO, I ASKED THE SALESMAN TO HELP ME CHECKING IF THIS CARE HAS SPARE TIRE OR NOT. THEY DID NOT INFORM ME UNTIL I COMPLETED ALL PROCESS TO PURCHASE IT. I WAS TOLD THAT THIS CAR DOES NOT HAVE SPARE TIRE AND THIS TRIM (SXT) OF GRAND CARAVAN DOES NOT HAVE SPARE TIRE. THEY SAID ONLY THE TRIM OF GT HAVE SPARE TIRE. HOWEVER, THAT IS NOT THE TRUTH AND I HAVE BOUGHT IT BEFORE I KNOW THE DEFECT OF THIS CAR. I AM NOT SURE IF DEPT. OF TRANSPORTATION IS THE CORRECT PLACE I FILE MY COMPLAINT. BUT I THINK THERE ARE 2 THINGS I SHOULD COMPLAIN. FIRST, I WAS NOT GIVEN THE CORRECT DESCRIPTION OF THE CAR'S POTENTIAL RISK WITHOUT A SPARE TIRE. THE SALESMAN TRIED TO HIDE THE FACT ABOUT THE SPARE TIRE, THOUGH I ASKED THEM TO CHECK IT FOR ME. SECOND, ALL THE REPORTS THE DEALERSHIP SHOWN TO ME DID NOT INCLUDE THE ISSUE OF SPARE TIRE UNTIL I FOUND IT. HOWEVER, THE SALESMAN STILL TRIED TO HIDE THIS ISSUE. THEY EXPLAIN THAT THE SPARE TIRE DOES NOT HAVE USE IN MOST OF TIME, BUT I BELIEVE IT IS VERY IMPORTANT IN SELF-REPAIRING OF TIRE ISSUES, ESPECIALLY IN LONG-DISTANCE TRAVELLING. AND OF COURSE, I TOLD THE SALESMAN THAT I WOULD TRAVEL FROM UT TO NJ IN THIS MARCH. BUT THEY STILL TRIED TO DECEIVE ME TO BELIEVE THAT THIS CAR SHOULD BE WITHOUT SPARE TIRE. I CANNOT PROVIDE ANY IMAGE BECAUSE OF THE POSITION TO FIX SPARE TIRE IN GRAND CARAVAN IS VERY HIDDEN. BUT THEY KNOW THAT IT DID NOT HAVE.
Corrective Action:
I BOUGHT THIS CAR FROM DEALER OF TIM DAHLE AND I COULD NOT FIND THE SPARE TIRE WHEN I CHECKED IT. THE SALESMAN TOLD ME DODGE GRAND CARAVAN DOES NOT HAVE SPARE TIRE. WHEN I WAITING FOR FINANCIAL PROCESS TO PAY FOR IT, I CHECKED YOUTUBE AND FOUND THE POSITION OF SPARE TIRE. SO, I ASKED THE SALESMAN TO HELP ME CHECKING IF THIS CARE HAS SPARE TIRE OR NOT. THEY DID NOT INFORM ME UNTIL I COMPLETED ALL PROCESS TO PURCHASE IT. I WAS TOLD THAT THIS CAR DOES NOT HAVE SPARE TIRE AND THIS TRIM (SXT) OF GRAND CARAVAN DOES NOT HAVE SPARE TIRE. THEY SAID ONLY THE TRIM OF GT HAVE SPARE TIRE. HOWEVER, THAT IS NOT THE TRUTH AND I HAVE BOUGHT IT BEFORE I KNOW THE DEFECT OF THIS CAR. I AM NOT SURE IF DEPT. OF TRANSPORTATION IS THE CORRECT PLACE I FILE MY COMPLAINT. BUT I THINK THERE ARE 2 THINGS I SHOULD COMPLAIN. FIRST, I WAS NOT GIVEN THE CORRECT DESCRIPTION OF THE CAR'S POTENTIAL RISK WITHOUT A SPARE TIRE. THE SALESMAN TRIED TO HIDE THE FACT ABOUT THE SPARE TIRE, THOUGH I ASKED THEM TO CHECK IT FOR ME. SECOND, ALL THE REPORTS THE DEALERSHIP SHOWN TO ME DID NOT INCLUDE THE ISSUE OF SPARE TIRE UNTIL I FOUND IT. HOWEVER, THE SALESMAN STILL TRIED TO HIDE THIS ISSUE. THEY EXPLAIN THAT THE SPARE TIRE DOES NOT HAVE USE IN MOST OF TIME, BUT I BELIEVE IT IS VERY IMPORTANT IN SELF-REPAIRING OF TIRE ISSUES, ESPECIALLY IN LONG-DISTANCE TRAVELLING. AND OF COURSE, I TOLD THE SALESMAN THAT I WOULD TRAVEL FROM UT TO NJ IN THIS MARCH. BUT THEY STILL TRIED TO DECEIVE ME TO BELIEVE THAT THIS CAR SHOULD BE WITHOUT SPARE TIRE. I CANNOT PROVIDE ANY IMAGE BECAUSE OF THE POSITION TO FIX SPARE TIRE IN GRAND CARAVAN IS VERY HIDDEN. BUT THEY KNOW THAT IT DID NOT HAVE.
Additional Notes:
I BOUGHT THIS CAR FROM DEALER OF TIM DAHLE AND I COULD NOT FIND THE SPARE TIRE WHEN I CHECKED IT. THE SALESMAN TOLD ME DODGE GRAND CARAVAN DOES NOT HAVE SPARE TIRE. WHEN I WAITING FOR FINANCIAL PROCESS TO PAY FOR IT, I CHECKED YOUTUBE AND FOUND THE POSITION OF SPARE TIRE. SO, I ASKED THE SALESMAN TO HELP ME CHECKING IF THIS CARE HAS SPARE TIRE OR NOT. THEY DID NOT INFORM ME UNTIL I COMPLETED ALL PROCESS TO PURCHASE IT. I WAS TOLD THAT THIS CAR DOES NOT HAVE SPARE TIRE AND THIS TRIM (SXT) OF GRAND CARAVAN DOES NOT HAVE SPARE TIRE. THEY SAID ONLY THE TRIM OF GT HAVE SPARE TIRE. HOWEVER, THAT IS NOT THE TRUTH AND I HAVE BOUGHT IT BEFORE I KNOW THE DEFECT OF THIS CAR. I AM NOT SURE IF DEPT. OF TRANSPORTATION IS THE CORRECT PLACE I FILE MY COMPLAINT. BUT I THINK THERE ARE 2 THINGS I SHOULD COMPLAIN. FIRST, I WAS NOT GIVEN THE CORRECT DESCRIPTION OF THE CAR'S POTENTIAL RISK WITHOUT A SPARE TIRE. THE SALESMAN TRIED TO HIDE THE FACT ABOUT THE SPARE TIRE, THOUGH I ASKED THEM TO CHECK IT FOR ME. SECOND, ALL THE REPORTS THE DEALERSHIP SHOWN TO ME DID NOT INCLUDE THE ISSUE OF SPARE TIRE UNTIL I FOUND IT. HOWEVER, THE SALESMAN STILL TRIED TO HIDE THIS ISSUE. THEY EXPLAIN THAT THE SPARE TIRE DOES NOT HAVE USE IN MOST OF TIME, BUT I BELIEVE IT IS VERY IMPORTANT IN SELF-REPAIRING OF TIRE ISSUES, ESPECIALLY IN LONG-DISTANCE TRAVELLING. AND OF COURSE, I TOLD THE SALESMAN THAT I WOULD TRAVEL FROM UT TO NJ IN THIS MARCH. BUT THEY STILL TRIED TO DECEIVE ME TO BELIEVE THAT THIS CAR SHOULD BE WITHOUT SPARE TIRE. I CANNOT PROVIDE ANY IMAGE BECAUSE OF THE POSITION TO FIX SPARE TIRE IN GRAND CARAVAN IS VERY HIDDEN. BUT THEY KNOW THAT IT DID NOT HAVE.
Mfg Campaign: 11390939
Recall Date: Feb 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Corrective Action:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Additional Notes:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Mfg Campaign: 11390740
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Corrective Action:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Additional Notes:
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Mfg Campaign: 11390740
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER SIDE SLIDING DOOR NO LONGER LOCKS WITHOUT LOCKING IT BY HAND. MY CHILDREN CAN OPEN THE DOOR WHILE WE ARE DRIVING BECAUSE IT DOESN'T LOCK UNLESS I REACH OVER AND LOCK IT BY HAND. I HAVE TO UNLOCKED IT AS WELL BY HAND TO GET THE KIDS OUT. TO USE THAT DOOR, I HAVE TO UNLOCK THE FRONT DOOR, REACH BACK AND UNLOCK THE DOOR.
Corrective Action:
PASSENGER SIDE SLIDING DOOR NO LONGER LOCKS WITHOUT LOCKING IT BY HAND. MY CHILDREN CAN OPEN THE DOOR WHILE WE ARE DRIVING BECAUSE IT DOESN'T LOCK UNLESS I REACH OVER AND LOCK IT BY HAND. I HAVE TO UNLOCKED IT AS WELL BY HAND TO GET THE KIDS OUT. TO USE THAT DOOR, I HAVE TO UNLOCK THE FRONT DOOR, REACH BACK AND UNLOCK THE DOOR.
Additional Notes:
PASSENGER SIDE SLIDING DOOR NO LONGER LOCKS WITHOUT LOCKING IT BY HAND. MY CHILDREN CAN OPEN THE DOOR WHILE WE ARE DRIVING BECAUSE IT DOESN'T LOCK UNLESS I REACH OVER AND LOCK IT BY HAND. I HAVE TO UNLOCKED IT AS WELL BY HAND TO GET THE KIDS OUT. TO USE THAT DOOR, I HAVE TO UNLOCK THE FRONT DOOR, REACH BACK AND UNLOCK THE DOOR.
Mfg Campaign: 11390742
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FIRE STARTED UNDER DASH IN WIRES .COULD HAVE KILLED PASSENGERS. ONLY 700 MILES OUTA WARRANTY AND DODGE WON'T EVEN CALL US BACK.
Corrective Action:
FIRE STARTED UNDER DASH IN WIRES .COULD HAVE KILLED PASSENGERS. ONLY 700 MILES OUTA WARRANTY AND DODGE WON'T EVEN CALL US BACK.
Additional Notes:
FIRE STARTED UNDER DASH IN WIRES .COULD HAVE KILLED PASSENGERS. ONLY 700 MILES OUTA WARRANTY AND DODGE WON'T EVEN CALL US BACK.
Mfg Campaign: 11389312
Recall Date: Jan 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Corrective Action:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Additional Notes:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Mfg Campaign: 11388799
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Corrective Action:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Additional Notes:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Mfg Campaign: 11388799
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Corrective Action:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Additional Notes:
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Mfg Campaign: 11388799
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.
Corrective Action:
I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.
Additional Notes:
I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.
Mfg Campaign: 11387034
Recall Date: Jan 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00
Corrective Action:
DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00
Additional Notes:
DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00
Mfg Campaign: 11384637
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.
Mfg Campaign: 11382992
Recall Date: Dec 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE ENGINE FOUR CYLINDER MISFIRE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SPARK PLUGS, COIL PACK AND THE TRANSMISSION FLUID WAS REPLACED. METAL DEBRIS WAS DISCOVERED IN THE ENGINE OIL PAN. THE FAILURE RECURRED AND THE DOUBLE INTAKE CAM, ROCKER ARM AND TWO LIFTERS ON THE LEFT BANK OF THE ENGINE WERE ALSO REPLACED. THE MANUFACTURER AND LOCAL DEALER FIRKENS CHRYSLER JEEP LOCATED AT 2700 1ST ST, BRADENTON, FL 34208, WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE ENGINE FOUR CYLINDER MISFIRE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SPARK PLUGS, COIL PACK AND THE TRANSMISSION FLUID WAS REPLACED. METAL DEBRIS WAS DISCOVERED IN THE ENGINE OIL PAN. THE FAILURE RECURRED AND THE DOUBLE INTAKE CAM, ROCKER ARM AND TWO LIFTERS ON THE LEFT BANK OF THE ENGINE WERE ALSO REPLACED. THE MANUFACTURER AND LOCAL DEALER FIRKENS CHRYSLER JEEP LOCATED AT 2700 1ST ST, BRADENTON, FL 34208, WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE ENGINE FOUR CYLINDER MISFIRE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SPARK PLUGS, COIL PACK AND THE TRANSMISSION FLUID WAS REPLACED. METAL DEBRIS WAS DISCOVERED IN THE ENGINE OIL PAN. THE FAILURE RECURRED AND THE DOUBLE INTAKE CAM, ROCKER ARM AND TWO LIFTERS ON THE LEFT BANK OF THE ENGINE WERE ALSO REPLACED. THE MANUFACTURER AND LOCAL DEALER FIRKENS CHRYSLER JEEP LOCATED AT 2700 1ST ST, BRADENTON, FL 34208, WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.
Mfg Campaign: 11378303
Recall Date: Dec 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE PASSENGER SLIDING DOOR NO LONGER LOCKS. THE LOCKING MECHANISM IS STUCK IN THE UNLOCK POSITION. THE VEHICLE CANNOT BE SECURED 😫. BEFORE THE LOCK STOPPED WORKING IT MADE A BUZZING SOUND A COUPLE OF TIMES AND STOPPED WORKING. I JUST REALIZED THIS WHEN MY DAUGHTER OPENED THE DOOR WITHOUT ME OPENING THE DRIVER'S DOOR FIRST. IT WAS STATIONARY THE FIRST TIME THEN THE SECOND TIME IT BUZZED THE VAN WAS JN MOTION ON A CITY STREET.
Corrective Action:
THE PASSENGER SLIDING DOOR NO LONGER LOCKS. THE LOCKING MECHANISM IS STUCK IN THE UNLOCK POSITION. THE VEHICLE CANNOT BE SECURED 😫. BEFORE THE LOCK STOPPED WORKING IT MADE A BUZZING SOUND A COUPLE OF TIMES AND STOPPED WORKING. I JUST REALIZED THIS WHEN MY DAUGHTER OPENED THE DOOR WITHOUT ME OPENING THE DRIVER'S DOOR FIRST. IT WAS STATIONARY THE FIRST TIME THEN THE SECOND TIME IT BUZZED THE VAN WAS JN MOTION ON A CITY STREET.
Additional Notes:
THE PASSENGER SLIDING DOOR NO LONGER LOCKS. THE LOCKING MECHANISM IS STUCK IN THE UNLOCK POSITION. THE VEHICLE CANNOT BE SECURED 😫. BEFORE THE LOCK STOPPED WORKING IT MADE A BUZZING SOUND A COUPLE OF TIMES AND STOPPED WORKING. I JUST REALIZED THIS WHEN MY DAUGHTER OPENED THE DOOR WITHOUT ME OPENING THE DRIVER'S DOOR FIRST. IT WAS STATIONARY THE FIRST TIME THEN THE SECOND TIME IT BUZZED THE VAN WAS JN MOTION ON A CITY STREET.
Mfg Campaign: 11377852
Recall Date: Dec 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11374269
Recall Date: Nov 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Corrective Action:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Additional Notes:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Mfg Campaign: 11373136
Recall Date: Nov 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Corrective Action:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Additional Notes:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Mfg Campaign: 11373136
Recall Date: Nov 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Corrective Action:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Additional Notes:
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Mfg Campaign: 11373136
Recall Date: Nov 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.
Corrective Action:
THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.
Additional Notes:
THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.
Mfg Campaign: 11373141
Recall Date: Nov 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER SIDE POWER SLIDING REAR DOOR,LATCHES,BUT WILL NOT LOCK.DOOR.USED KEY FOB TO LOCK DOORS WHEN GOING INTO A STORE TO SHOP.ALL THE DOORS LOCKED, BUT THE ONE .MENTIONED..VECHICLE WAS PARKED AT THE TIME.OTHER THAN NOT BEING ABLE TO SECURE THE VEHICLE,I WORRY THAT A CHILD COULD OPEN THIS DOOR WHEN MOVING,SINCE THIS DOOR WILL NOT LOCK.
Corrective Action:
PASSENGER SIDE POWER SLIDING REAR DOOR,LATCHES,BUT WILL NOT LOCK.DOOR.USED KEY FOB TO LOCK DOORS WHEN GOING INTO A STORE TO SHOP.ALL THE DOORS LOCKED, BUT THE ONE .MENTIONED..VECHICLE WAS PARKED AT THE TIME.OTHER THAN NOT BEING ABLE TO SECURE THE VEHICLE,I WORRY THAT A CHILD COULD OPEN THIS DOOR WHEN MOVING,SINCE THIS DOOR WILL NOT LOCK.
Additional Notes:
PASSENGER SIDE POWER SLIDING REAR DOOR,LATCHES,BUT WILL NOT LOCK.DOOR.USED KEY FOB TO LOCK DOORS WHEN GOING INTO A STORE TO SHOP.ALL THE DOORS LOCKED, BUT THE ONE .MENTIONED..VECHICLE WAS PARKED AT THE TIME.OTHER THAN NOT BEING ABLE TO SECURE THE VEHICLE,I WORRY THAT A CHILD COULD OPEN THIS DOOR WHEN MOVING,SINCE THIS DOOR WILL NOT LOCK.
Mfg Campaign: 11372415
Recall Date: Oct 30, 2020
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