Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
288 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall. My is the E5 and the motors that they have recalled are the E4 and E6 motors that were put into the Jeeps and the Chrysler but they have not recalled the Dodges motors. Consumer have found out that these motors in fact have two recalls on them. The recall number is W80 and W84. They have found that the cylinder O-rings are bad, and this is confirmed with the with the notice that was sent with NHTSA ID # 10138863 with the manufacture communication number 9003357. Dodge is still refusing to fix the issue and replace the motor.
Corrective Action:
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall. My is the E5 and the motors that they have recalled are the E4 and E6 motors that were put into the Jeeps and the Chrysler but they have not recalled the Dodges motors. Consumer have found out that these motors in fact have two recalls on them. The recall number is W80 and W84. They have found that the cylinder O-rings are bad, and this is confirmed with the with the notice that was sent with NHTSA ID # 10138863 with the manufacture communication number 9003357. Dodge is still refusing to fix the issue and replace the motor.
Additional Notes:
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall. My is the E5 and the motors that they have recalled are the E4 and E6 motors that were put into the Jeeps and the Chrysler but they have not recalled the Dodges motors. Consumer have found out that these motors in fact have two recalls on them. The recall number is W80 and W84. They have found that the cylinder O-rings are bad, and this is confirmed with the with the notice that was sent with NHTSA ID # 10138863 with the manufacture communication number 9003357. Dodge is still refusing to fix the issue and replace the motor.
Mfg Campaign: 11470859
Recall Date: Jun 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Corrective Action:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Additional Notes:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Mfg Campaign: 11470274
Recall Date: Jun 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Corrective Action:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Additional Notes:
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Mfg Campaign: 11470274
Recall Date: Jun 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
Corrective Action:
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
Additional Notes:
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
Mfg Campaign: 11468839
Recall Date: Jun 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The headrest safety system deployed while parked overnight. It is only supposed to activate during a crash.
Corrective Action:
The headrest safety system deployed while parked overnight. It is only supposed to activate during a crash.
Additional Notes:
The headrest safety system deployed while parked overnight. It is only supposed to activate during a crash.
Mfg Campaign: 11465184
Recall Date: May 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Dodge Journey. The contact stated while driving approximately 45 MPH, she heard a clicking sound coming from the engine compartment. The contact stated that the vehicle lost motive power and stalled. The contact stated that there was smoke coming from underneath the passenger’s side hood. The contact stated that she did not notice any warning lights being illuminated. The power steering and brakes were still functioning as needed which allowed her to pull the vehicle safely to the side shoulder. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2017 Dodge Journey. The contact stated while driving approximately 45 MPH, she heard a clicking sound coming from the engine compartment. The contact stated that the vehicle lost motive power and stalled. The contact stated that there was smoke coming from underneath the passenger’s side hood. The contact stated that she did not notice any warning lights being illuminated. The power steering and brakes were still functioning as needed which allowed her to pull the vehicle safely to the side shoulder. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2017 Dodge Journey. The contact stated while driving approximately 45 MPH, she heard a clicking sound coming from the engine compartment. The contact stated that the vehicle lost motive power and stalled. The contact stated that there was smoke coming from underneath the passenger’s side hood. The contact stated that she did not notice any warning lights being illuminated. The power steering and brakes were still functioning as needed which allowed her to pull the vehicle safely to the side shoulder. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11465200
Recall Date: May 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.
Corrective Action:
The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.
Additional Notes:
The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.
Mfg Campaign: 11464371
Recall Date: May 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the electrical system warning message was displayed and the vehicle inadvertently decelerated. The failure nearly caused a collision. The contact depressed the accelerator pedal five times for seven seconds to reset the vehicle; however, the failure recurred. The vehicle was taken to an independent mechanic who performed an oil change but could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the electrical system warning message was displayed and the vehicle inadvertently decelerated. The failure nearly caused a collision. The contact depressed the accelerator pedal five times for seven seconds to reset the vehicle; however, the failure recurred. The vehicle was taken to an independent mechanic who performed an oil change but could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the electrical system warning message was displayed and the vehicle inadvertently decelerated. The failure nearly caused a collision. The contact depressed the accelerator pedal five times for seven seconds to reset the vehicle; however, the failure recurred. The vehicle was taken to an independent mechanic who performed an oil change but could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Mfg Campaign: 11461556
Recall Date: Apr 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield has begin to crack unexpectedly.
Corrective Action:
Windshield has begin to crack unexpectedly.
Additional Notes:
Windshield has begin to crack unexpectedly.
Mfg Campaign: 11457157
Recall Date: Mar 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Corrective Action:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Additional Notes:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Mfg Campaign: 11454805
Recall Date: Mar 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Corrective Action:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Additional Notes:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Mfg Campaign: 11454805
Recall Date: Mar 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Corrective Action:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Additional Notes:
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Mfg Campaign: 11454805
Recall Date: Mar 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11454574
Recall Date: Feb 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery and alternator were replaced and ever since have had issues with the electrical issues. Check engine light randomly comes on, voltage lightning bolt will appear and car will not turn over, battery light has come on while driving. I have been stuck at the store and car has no power. Lights will go off and it will appear to be functioning fine.
Corrective Action:
The battery and alternator were replaced and ever since have had issues with the electrical issues. Check engine light randomly comes on, voltage lightning bolt will appear and car will not turn over, battery light has come on while driving. I have been stuck at the store and car has no power. Lights will go off and it will appear to be functioning fine.
Additional Notes:
The battery and alternator were replaced and ever since have had issues with the electrical issues. Check engine light randomly comes on, voltage lightning bolt will appear and car will not turn over, battery light has come on while driving. I have been stuck at the store and car has no power. Lights will go off and it will appear to be functioning fine.
Mfg Campaign: 11448971
Recall Date: Jan 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Both front seat headrests have "deployed" or popped open on their own for no reason.
Corrective Action:
Both front seat headrests have "deployed" or popped open on their own for no reason.
Additional Notes:
Both front seat headrests have "deployed" or popped open on their own for no reason.
Mfg Campaign: 11445927
Recall Date: Jan 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Corrective Action:
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Additional Notes:
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Mfg Campaign: 11444685
Recall Date: Dec 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.
Corrective Action:
I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.
Additional Notes:
I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.
Mfg Campaign: 11439660
Recall Date: Nov 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP
Corrective Action:
It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP
Additional Notes:
It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP
Mfg Campaign: 11437962
Recall Date: Oct 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Corrective Action:
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Additional Notes:
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Mfg Campaign: 11432368
Recall Date: Sep 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
Tether, Lower Anchor (on car seat or vehicle)
Potential Consequences:
Buckle; harness:clip broken
Corrective Action:
Buckle; harness:clip broken
Additional Notes:
Buckle; harness:clip broken
Mfg Campaign: 11431848
Recall Date: Sep 6, 2021
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