Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
288 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My ac or radio will turn on when ever it wants. I can turn my stuff off up to 18 times in a day. I have no control over my units front or back. I have spoken to neighbors co workers and strangers who have the same car. Every last person I have talked to is having the same issue with this car. I have taken my car while it was under warranty to have the issue taken care of. They will not do anything since they don't witnes it happening. This should definitely be a recal.
Corrective Action:
My ac or radio will turn on when ever it wants. I can turn my stuff off up to 18 times in a day. I have no control over my units front or back. I have spoken to neighbors co workers and strangers who have the same car. Every last person I have talked to is having the same issue with this car. I have taken my car while it was under warranty to have the issue taken care of. They will not do anything since they don't witnes it happening. This should definitely be a recal.
Additional Notes:
My ac or radio will turn on when ever it wants. I can turn my stuff off up to 18 times in a day. I have no control over my units front or back. I have spoken to neighbors co workers and strangers who have the same car. Every last person I have talked to is having the same issue with this car. I have taken my car while it was under warranty to have the issue taken care of. They will not do anything since they don't witnes it happening. This should definitely be a recal.
Mfg Campaign: 11543101
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Potential Consequences:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Mfg Campaign: 11542907
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Potential Consequences:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Mfg Campaign: 11542907
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission oil pump is faulty. It was recalled on the previous years
Corrective Action:
Transmission oil pump is faulty. It was recalled on the previous years
Additional Notes:
Transmission oil pump is faulty. It was recalled on the previous years
Mfg Campaign: 11542931
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Alternator/Battery issue Alternator replaced 3 times Not charging causing battery today Electrical issue cannot be diagnosed Vehicle shut off while going 65 on highway. Loss of power steering/braking function. Car accelerated by itself. This has happened three times and been replaced three times.
Corrective Action:
Alternator/Battery issue Alternator replaced 3 times Not charging causing battery today Electrical issue cannot be diagnosed Vehicle shut off while going 65 on highway. Loss of power steering/braking function. Car accelerated by itself. This has happened three times and been replaced three times.
Additional Notes:
Alternator/Battery issue Alternator replaced 3 times Not charging causing battery today Electrical issue cannot be diagnosed Vehicle shut off while going 65 on highway. Loss of power steering/braking function. Car accelerated by itself. This has happened three times and been replaced three times.
Mfg Campaign: 11541488
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now
Corrective Action:
Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now
Additional Notes:
Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now
Mfg Campaign: 11540429
Recall Date: Aug 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.
Corrective Action:
In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.
Additional Notes:
In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.
Mfg Campaign: 11535719
Recall Date: Aug 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.
Corrective Action:
Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.
Additional Notes:
Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.
Mfg Campaign: 11534490
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty
Corrective Action:
Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty
Additional Notes:
Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty
Mfg Campaign: 11534280
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Corrective Action:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Additional Notes:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Mfg Campaign: 11528606
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Corrective Action:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Additional Notes:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Mfg Campaign: 11528606
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Corrective Action:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Additional Notes:
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Mfg Campaign: 11528606
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
UNKNOWN
Corrective Action:
UNKNOWN
Additional Notes:
UNKNOWN
Mfg Campaign: 11526210
Recall Date: Jun 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNKNOWN
Corrective Action:
UNKNOWN
Additional Notes:
UNKNOWN
Mfg Campaign: 11526210
Recall Date: Jun 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Corrective Action:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Additional Notes:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Mfg Campaign: 11522390
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Corrective Action:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Additional Notes:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Mfg Campaign: 11522390
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Corrective Action:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Additional Notes:
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Mfg Campaign: 11522390
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Corrective Action:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Additional Notes:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Mfg Campaign: 11519792
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Corrective Action:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Additional Notes:
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Mfg Campaign: 11519792
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.
Corrective Action:
The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.
Additional Notes:
The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.
Mfg Campaign: 11513023
Recall Date: Mar 21, 2023
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