Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING, THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS NO BRAKE FLUID IN THE VEHICLE AND THE BRAKE EMERGENCY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING, THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS NO BRAKE FLUID IN THE VEHICLE AND THE BRAKE EMERGENCY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING, THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS NO BRAKE FLUID IN THE VEHICLE AND THE BRAKE EMERGENCY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Mfg Campaign: 11292535
Recall Date: Jan 2, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
10 NOV 2019, USED THE KEY FOB TO CLOSE THE REAR HATCH. CAME BACK HOME AND FOUND THE REAR WINDOW COMPLETELY SHATTERED BUT STILL INTACT. THERE WERE NO HOLES OTHER INDICATIONS OF ANYTHING THROWN AT THE WINDOW. THE VEHICLE WAS PARKED TWENTY-FIVE FEET OFF THE ROADWAY IN MY PRIVATE DRIVEWAY. THERE IS NO REASON WHY THIS WINDOW SHOULD HAVE SHATTERED.
Corrective Action:
10 NOV 2019, USED THE KEY FOB TO CLOSE THE REAR HATCH. CAME BACK HOME AND FOUND THE REAR WINDOW COMPLETELY SHATTERED BUT STILL INTACT. THERE WERE NO HOLES OTHER INDICATIONS OF ANYTHING THROWN AT THE WINDOW. THE VEHICLE WAS PARKED TWENTY-FIVE FEET OFF THE ROADWAY IN MY PRIVATE DRIVEWAY. THERE IS NO REASON WHY THIS WINDOW SHOULD HAVE SHATTERED.
Additional Notes:
10 NOV 2019, USED THE KEY FOB TO CLOSE THE REAR HATCH. CAME BACK HOME AND FOUND THE REAR WINDOW COMPLETELY SHATTERED BUT STILL INTACT. THERE WERE NO HOLES OTHER INDICATIONS OF ANYTHING THROWN AT THE WINDOW. THE VEHICLE WAS PARKED TWENTY-FIVE FEET OFF THE ROADWAY IN MY PRIVATE DRIVEWAY. THERE IS NO REASON WHY THIS WINDOW SHOULD HAVE SHATTERED.
Mfg Campaign: 11292229
Recall Date: Dec 31, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY CHECK ENGINE LIGHT READ 'CRANK CASE PRESSURE SENSOR' AND WHILE I WAS DRIVING THE 'ADD COOLANT' LIGHT CAME ON AND BEFORE I GOT TO THE NEXT TOWN, THE WARNING LIGHT CAME ON NOTIFYING ME THAT THE ENGINE WAS GOING TO SWITCH INTO THE ENGINE SAVING MODE BEING THAT IT NEEDED MORE COOLANT EMERGENTLY. I USED NEARLY A GALLON OF COOLANT THE NEXT COUPLE OF DAYS AND BROUGHT THE VEHICLE TO A FORD DEALERSHIP" FOR DIAGNOSING AND SERVICING. THEY SAID I HAD A CRACKED BLOCK DUE TO THE FACT THAT THE WATER PUMP IS LOCATED INSIDE THE ENGINE INSTEAD OF OUTSIDE OF THE ENGINE ON THESE VEHICLES WHICH HAS BEEN RAISING HAVOC IN A LOT OF THESE ENGINES BECAUSE IT DOESN'T MAKE THE PROPER SEAL CAUSING A LEAK TO OCCUR AND THE MATERIAL THEY USE FOR THEIR WATER PUMP IS VERY THIN AND OFTEN TIMES CAUSES A LEAK FROM THE COOLANT THAT GOES DIRECTLY INTO THE ENGINE WHICH IT DID IN MY SITUATION AND CAUSE THE ENGINE TO CRACK. IF I HAD BEEN DRIVING DOWN THE ROAD WHEN THIS WOULD'VE HAPPENED IT WOULD'VE BEEN DETRIMENTAL TO MYSELF, MY PASSENGERS AND OTHER PEOPLE ON THE ROAD AT THAT TIME!
Corrective Action:
MY CHECK ENGINE LIGHT READ 'CRANK CASE PRESSURE SENSOR' AND WHILE I WAS DRIVING THE 'ADD COOLANT' LIGHT CAME ON AND BEFORE I GOT TO THE NEXT TOWN, THE WARNING LIGHT CAME ON NOTIFYING ME THAT THE ENGINE WAS GOING TO SWITCH INTO THE ENGINE SAVING MODE BEING THAT IT NEEDED MORE COOLANT EMERGENTLY. I USED NEARLY A GALLON OF COOLANT THE NEXT COUPLE OF DAYS AND BROUGHT THE VEHICLE TO A FORD DEALERSHIP" FOR DIAGNOSING AND SERVICING. THEY SAID I HAD A CRACKED BLOCK DUE TO THE FACT THAT THE WATER PUMP IS LOCATED INSIDE THE ENGINE INSTEAD OF OUTSIDE OF THE ENGINE ON THESE VEHICLES WHICH HAS BEEN RAISING HAVOC IN A LOT OF THESE ENGINES BECAUSE IT DOESN'T MAKE THE PROPER SEAL CAUSING A LEAK TO OCCUR AND THE MATERIAL THEY USE FOR THEIR WATER PUMP IS VERY THIN AND OFTEN TIMES CAUSES A LEAK FROM THE COOLANT THAT GOES DIRECTLY INTO THE ENGINE WHICH IT DID IN MY SITUATION AND CAUSE THE ENGINE TO CRACK. IF I HAD BEEN DRIVING DOWN THE ROAD WHEN THIS WOULD'VE HAPPENED IT WOULD'VE BEEN DETRIMENTAL TO MYSELF, MY PASSENGERS AND OTHER PEOPLE ON THE ROAD AT THAT TIME!
Additional Notes:
MY CHECK ENGINE LIGHT READ 'CRANK CASE PRESSURE SENSOR' AND WHILE I WAS DRIVING THE 'ADD COOLANT' LIGHT CAME ON AND BEFORE I GOT TO THE NEXT TOWN, THE WARNING LIGHT CAME ON NOTIFYING ME THAT THE ENGINE WAS GOING TO SWITCH INTO THE ENGINE SAVING MODE BEING THAT IT NEEDED MORE COOLANT EMERGENTLY. I USED NEARLY A GALLON OF COOLANT THE NEXT COUPLE OF DAYS AND BROUGHT THE VEHICLE TO A FORD DEALERSHIP" FOR DIAGNOSING AND SERVICING. THEY SAID I HAD A CRACKED BLOCK DUE TO THE FACT THAT THE WATER PUMP IS LOCATED INSIDE THE ENGINE INSTEAD OF OUTSIDE OF THE ENGINE ON THESE VEHICLES WHICH HAS BEEN RAISING HAVOC IN A LOT OF THESE ENGINES BECAUSE IT DOESN'T MAKE THE PROPER SEAL CAUSING A LEAK TO OCCUR AND THE MATERIAL THEY USE FOR THEIR WATER PUMP IS VERY THIN AND OFTEN TIMES CAUSES A LEAK FROM THE COOLANT THAT GOES DIRECTLY INTO THE ENGINE WHICH IT DID IN MY SITUATION AND CAUSE THE ENGINE TO CRACK. IF I HAD BEEN DRIVING DOWN THE ROAD WHEN THIS WOULD'VE HAPPENED IT WOULD'VE BEEN DETRIMENTAL TO MYSELF, MY PASSENGERS AND OTHER PEOPLE ON THE ROAD AT THAT TIME!
Mfg Campaign: 11289651
Recall Date: Dec 17, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS PARKED IN MY GARAGE OVERNIGHT. THE NEXT MORNING I PULLED THE CAR OUT OF GARAGE AND TURNED IT ON TO WARM UP. I THEN DROVE MY SON DOWN TO THE BUS STOP (ABOUT 4 HOUSES DOWN ON A RESIDENTIAL STREET) AND HEARD NOSES WE THOUGHT WAS ICE FALLING OFF VEHICLE. REALIZED THE WHOLE BACK WINDOW WAS COMPLETELY SHATTERED AND FALLING OFF. COMPLETED AN INSURANCE CLAIM AND HAD TO PAY DEDUCTIBLE TO HAVE WINDOW REPLACED. THE SAFELITE TECHNICIAN THAT COMPLETED THE REPLACEMENT STARED THIS WAS THE 4TH FORD EDGE HE'S HAD TO REPLACE THE BACK WINDOW ON THIS PAST YEAR FROM THE WINDOW SHATTERING.
Corrective Action:
VEHICLE WAS PARKED IN MY GARAGE OVERNIGHT. THE NEXT MORNING I PULLED THE CAR OUT OF GARAGE AND TURNED IT ON TO WARM UP. I THEN DROVE MY SON DOWN TO THE BUS STOP (ABOUT 4 HOUSES DOWN ON A RESIDENTIAL STREET) AND HEARD NOSES WE THOUGHT WAS ICE FALLING OFF VEHICLE. REALIZED THE WHOLE BACK WINDOW WAS COMPLETELY SHATTERED AND FALLING OFF. COMPLETED AN INSURANCE CLAIM AND HAD TO PAY DEDUCTIBLE TO HAVE WINDOW REPLACED. THE SAFELITE TECHNICIAN THAT COMPLETED THE REPLACEMENT STARED THIS WAS THE 4TH FORD EDGE HE'S HAD TO REPLACE THE BACK WINDOW ON THIS PAST YEAR FROM THE WINDOW SHATTERING.
Additional Notes:
VEHICLE WAS PARKED IN MY GARAGE OVERNIGHT. THE NEXT MORNING I PULLED THE CAR OUT OF GARAGE AND TURNED IT ON TO WARM UP. I THEN DROVE MY SON DOWN TO THE BUS STOP (ABOUT 4 HOUSES DOWN ON A RESIDENTIAL STREET) AND HEARD NOSES WE THOUGHT WAS ICE FALLING OFF VEHICLE. REALIZED THE WHOLE BACK WINDOW WAS COMPLETELY SHATTERED AND FALLING OFF. COMPLETED AN INSURANCE CLAIM AND HAD TO PAY DEDUCTIBLE TO HAVE WINDOW REPLACED. THE SAFELITE TECHNICIAN THAT COMPLETED THE REPLACEMENT STARED THIS WAS THE 4TH FORD EDGE HE'S HAD TO REPLACE THE BACK WINDOW ON THIS PAST YEAR FROM THE WINDOW SHATTERING.
Mfg Campaign: 11288881
Recall Date: Dec 13, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WATER WOULD COLLECT INSIDE THE ENTIRE REAR REFLECTOR PANEL LIGHTS SURROUNDING THE LICENSE PLATE. THE WATER WOULD CAUSE THE LIGHTS TO SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DAVIDSON FORD OF CLAY (3690 NY-31, LIVERPOOL, NY 13090, 315-860-0096) WHERE THE LIGHTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WATER WOULD COLLECT INSIDE THE ENTIRE REAR REFLECTOR PANEL LIGHTS SURROUNDING THE LICENSE PLATE. THE WATER WOULD CAUSE THE LIGHTS TO SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DAVIDSON FORD OF CLAY (3690 NY-31, LIVERPOOL, NY 13090, 315-860-0096) WHERE THE LIGHTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WATER WOULD COLLECT INSIDE THE ENTIRE REAR REFLECTOR PANEL LIGHTS SURROUNDING THE LICENSE PLATE. THE WATER WOULD CAUSE THE LIGHTS TO SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DAVIDSON FORD OF CLAY (3690 NY-31, LIVERPOOL, NY 13090, 315-860-0096) WHERE THE LIGHTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11288748
Recall Date: Dec 12, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE REAR WINDOW SHATTERED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DEFROSTER WAS IN USE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800) WHERE THE DEALER INFORMED THE CONTACT THAT THEY WOULD GET IN TOUCH WITH THE MANUFACTURER AND THEN GIVE HIM A CALL BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE REAR WINDOW SHATTERED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DEFROSTER WAS IN USE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800) WHERE THE DEALER INFORMED THE CONTACT THAT THEY WOULD GET IN TOUCH WITH THE MANUFACTURER AND THEN GIVE HIM A CALL BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE REAR WINDOW SHATTERED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DEFROSTER WAS IN USE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800) WHERE THE DEALER INFORMED THE CONTACT THAT THEY WOULD GET IN TOUCH WITH THE MANUFACTURER AND THEN GIVE HIM A CALL BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Mfg Campaign: 11287174
Recall Date: Dec 5, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Corrective Action:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Additional Notes:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Mfg Campaign: 11283157
Recall Date: Dec 1, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Corrective Action:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Additional Notes:
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Mfg Campaign: 11283157
Recall Date: Dec 1, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY FIANC WAS DRIVING HER VEHICLE WHEN SHE PRESSED THE BRAKE AND IT SEEMED TO GO TO THE FLOOR. IT WASN'T UNTIL THE LOW BRAKE FLUID LIGHT CAME ON THAT SHE REALIZED THERE WAS A PROBLEM. THANKFULLY THE LIGHT CAME ON AS SHE WAS PULLING INTO A PARKING SPOT AND THE STORE AND NOT TRYING TO SLOW DOWN FROM 55MPH. I MET HER AT THE PARKING LOT SHE STOPPED IN AND UPON INVESTIGATING I FOUND BRAKE FLUID ALL UNDER THE VEHICLE AND ALL OVER THE WHEEL LINER. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND WAS INFORMED THE LEFT FRONT LINE RUPTURED. WE HAVE HAD THE CAR FOR 5 MONTHS AS WE BOUGHT IT CERTIFIED PRE-OWNED. DEALERSHIP INFORMED US THAT THE LINE WASN'T COVERED UNDER WARRANTY, IT HAS 24,250 MILES ON IT. THE SELLING DEALERSHIP ADVERTISED THE CPO AS BEING WORTH THE EXTRA PRICE OVER A REGULAR USED CAR BECAUSE IT WOULD TAKE CARE OF EVERYTHING WITH THE 12 MONTH/12,000 MIKE BUMPER TO BUMPER, A FLAT OUT LIE. I CONTACTED FORD AND AFTER A GREAT DEAL OF BACK AND FORTH FOR OVER A WEEK, THEY DENIED ANY ASSISTANCE. NOW I'M ON THE HOOK FOR A $600 REPAIR BILL AND WONDERING HOW LONG IT WILL BE UNTIL THE OTHER LINE BURSTS. THIS IS A SAFETY ISSUE AND FORD WON'T DO ANYTHING ABOUT IT. I WILL BE SELLING THIS CAR ASAP AND IT WILL BE THE LAST FORD PRODUCT I EVER OWN.
Corrective Action:
MY FIANC WAS DRIVING HER VEHICLE WHEN SHE PRESSED THE BRAKE AND IT SEEMED TO GO TO THE FLOOR. IT WASN'T UNTIL THE LOW BRAKE FLUID LIGHT CAME ON THAT SHE REALIZED THERE WAS A PROBLEM. THANKFULLY THE LIGHT CAME ON AS SHE WAS PULLING INTO A PARKING SPOT AND THE STORE AND NOT TRYING TO SLOW DOWN FROM 55MPH. I MET HER AT THE PARKING LOT SHE STOPPED IN AND UPON INVESTIGATING I FOUND BRAKE FLUID ALL UNDER THE VEHICLE AND ALL OVER THE WHEEL LINER. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND WAS INFORMED THE LEFT FRONT LINE RUPTURED. WE HAVE HAD THE CAR FOR 5 MONTHS AS WE BOUGHT IT CERTIFIED PRE-OWNED. DEALERSHIP INFORMED US THAT THE LINE WASN'T COVERED UNDER WARRANTY, IT HAS 24,250 MILES ON IT. THE SELLING DEALERSHIP ADVERTISED THE CPO AS BEING WORTH THE EXTRA PRICE OVER A REGULAR USED CAR BECAUSE IT WOULD TAKE CARE OF EVERYTHING WITH THE 12 MONTH/12,000 MIKE BUMPER TO BUMPER, A FLAT OUT LIE. I CONTACTED FORD AND AFTER A GREAT DEAL OF BACK AND FORTH FOR OVER A WEEK, THEY DENIED ANY ASSISTANCE. NOW I'M ON THE HOOK FOR A $600 REPAIR BILL AND WONDERING HOW LONG IT WILL BE UNTIL THE OTHER LINE BURSTS. THIS IS A SAFETY ISSUE AND FORD WON'T DO ANYTHING ABOUT IT. I WILL BE SELLING THIS CAR ASAP AND IT WILL BE THE LAST FORD PRODUCT I EVER OWN.
Additional Notes:
MY FIANC WAS DRIVING HER VEHICLE WHEN SHE PRESSED THE BRAKE AND IT SEEMED TO GO TO THE FLOOR. IT WASN'T UNTIL THE LOW BRAKE FLUID LIGHT CAME ON THAT SHE REALIZED THERE WAS A PROBLEM. THANKFULLY THE LIGHT CAME ON AS SHE WAS PULLING INTO A PARKING SPOT AND THE STORE AND NOT TRYING TO SLOW DOWN FROM 55MPH. I MET HER AT THE PARKING LOT SHE STOPPED IN AND UPON INVESTIGATING I FOUND BRAKE FLUID ALL UNDER THE VEHICLE AND ALL OVER THE WHEEL LINER. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND WAS INFORMED THE LEFT FRONT LINE RUPTURED. WE HAVE HAD THE CAR FOR 5 MONTHS AS WE BOUGHT IT CERTIFIED PRE-OWNED. DEALERSHIP INFORMED US THAT THE LINE WASN'T COVERED UNDER WARRANTY, IT HAS 24,250 MILES ON IT. THE SELLING DEALERSHIP ADVERTISED THE CPO AS BEING WORTH THE EXTRA PRICE OVER A REGULAR USED CAR BECAUSE IT WOULD TAKE CARE OF EVERYTHING WITH THE 12 MONTH/12,000 MIKE BUMPER TO BUMPER, A FLAT OUT LIE. I CONTACTED FORD AND AFTER A GREAT DEAL OF BACK AND FORTH FOR OVER A WEEK, THEY DENIED ANY ASSISTANCE. NOW I'M ON THE HOOK FOR A $600 REPAIR BILL AND WONDERING HOW LONG IT WILL BE UNTIL THE OTHER LINE BURSTS. THIS IS A SAFETY ISSUE AND FORD WON'T DO ANYTHING ABOUT IT. I WILL BE SELLING THIS CAR ASAP AND IT WILL BE THE LAST FORD PRODUCT I EVER OWN.
Mfg Campaign: 11282558
Recall Date: Nov 26, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
LEFT FRONT BRAKE HOSE RUPTURED. I WAS DRIVING AND THE CHECK BRAKE LIGHT CAME ON. ADDED BRAKE FLUID. THE NEXT MORNING I TOOK OUT AND CAME TO THE END OF THE STEET, HAD TO USE THE EMERGENCY BRAKE TO STOP. I TOOK IT TO MY MECHANIC, THE BRAKE HOSE HAD RUPTURED CAUSING THE BRAKE FLUID TO LEAK OUT.
Corrective Action:
LEFT FRONT BRAKE HOSE RUPTURED. I WAS DRIVING AND THE CHECK BRAKE LIGHT CAME ON. ADDED BRAKE FLUID. THE NEXT MORNING I TOOK OUT AND CAME TO THE END OF THE STEET, HAD TO USE THE EMERGENCY BRAKE TO STOP. I TOOK IT TO MY MECHANIC, THE BRAKE HOSE HAD RUPTURED CAUSING THE BRAKE FLUID TO LEAK OUT.
Additional Notes:
LEFT FRONT BRAKE HOSE RUPTURED. I WAS DRIVING AND THE CHECK BRAKE LIGHT CAME ON. ADDED BRAKE FLUID. THE NEXT MORNING I TOOK OUT AND CAME TO THE END OF THE STEET, HAD TO USE THE EMERGENCY BRAKE TO STOP. I TOOK IT TO MY MECHANIC, THE BRAKE HOSE HAD RUPTURED CAUSING THE BRAKE FLUID TO LEAK OUT.
Mfg Campaign: 11280444
Recall Date: Nov 15, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE HAVE A 2016 EDGE AND SHORTLY AFTER DRIVING WE OPENED THE VISTA ROOF NOTICED A A LONG CRACK THAT RAN COMPLETELY FROM ONE SIDE OF THE MOVABLE WINDOW TO THE OTHER. THE DEALERSHIP SAID IT WAS A STONE CHIP BUT HAVING LOOKED AT BLUE OVAL.COM I SEE THIS PROBLEM HAS BEEN ADDRESSED BY FORD AND ALSO IGNORED. SO WE NOW HAVE TO PAY FOR THE WINDOW REPLACEMENT EVEN THOUGH IT APPEARS IT IS A PRODUCTION PROBLEM. I NOW HAVE TO PAY THE PRICE FOR THEIR LACK OF ENGINEERING AND QUALITY CONTROL.
Corrective Action:
WE HAVE A 2016 EDGE AND SHORTLY AFTER DRIVING WE OPENED THE VISTA ROOF NOTICED A A LONG CRACK THAT RAN COMPLETELY FROM ONE SIDE OF THE MOVABLE WINDOW TO THE OTHER. THE DEALERSHIP SAID IT WAS A STONE CHIP BUT HAVING LOOKED AT BLUE OVAL.COM I SEE THIS PROBLEM HAS BEEN ADDRESSED BY FORD AND ALSO IGNORED. SO WE NOW HAVE TO PAY FOR THE WINDOW REPLACEMENT EVEN THOUGH IT APPEARS IT IS A PRODUCTION PROBLEM. I NOW HAVE TO PAY THE PRICE FOR THEIR LACK OF ENGINEERING AND QUALITY CONTROL.
Additional Notes:
WE HAVE A 2016 EDGE AND SHORTLY AFTER DRIVING WE OPENED THE VISTA ROOF NOTICED A A LONG CRACK THAT RAN COMPLETELY FROM ONE SIDE OF THE MOVABLE WINDOW TO THE OTHER. THE DEALERSHIP SAID IT WAS A STONE CHIP BUT HAVING LOOKED AT BLUE OVAL.COM I SEE THIS PROBLEM HAS BEEN ADDRESSED BY FORD AND ALSO IGNORED. SO WE NOW HAVE TO PAY FOR THE WINDOW REPLACEMENT EVEN THOUGH IT APPEARS IT IS A PRODUCTION PROBLEM. I NOW HAVE TO PAY THE PRICE FOR THEIR LACK OF ENGINEERING AND QUALITY CONTROL.
Mfg Campaign: 11280224
Recall Date: Nov 14, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING A MONTH AGO THE POWER STEERING FAULT WARNING LIGHT WENT ON& I LOST POWER STEERING. WHEN THE VEHICLE WAS TURNED BACK ON I RECEIVED 3 WARNING LIGHTS: UPHILL START ASSIST DISABLED, POWER STEERING FAULT DISABLED & TRACTION CONTROL DISABLED. 6 STEERING GEARS HAVE BEEN REPLACED IN THE VEHICLE & IT'S STILL AT THE DEALER NOT FIXED. VEHICLE IS UNDRIVEABLE
Corrective Action:
WHILE DRIVING A MONTH AGO THE POWER STEERING FAULT WARNING LIGHT WENT ON& I LOST POWER STEERING. WHEN THE VEHICLE WAS TURNED BACK ON I RECEIVED 3 WARNING LIGHTS: UPHILL START ASSIST DISABLED, POWER STEERING FAULT DISABLED & TRACTION CONTROL DISABLED. 6 STEERING GEARS HAVE BEEN REPLACED IN THE VEHICLE & IT'S STILL AT THE DEALER NOT FIXED. VEHICLE IS UNDRIVEABLE
Additional Notes:
WHILE DRIVING A MONTH AGO THE POWER STEERING FAULT WARNING LIGHT WENT ON& I LOST POWER STEERING. WHEN THE VEHICLE WAS TURNED BACK ON I RECEIVED 3 WARNING LIGHTS: UPHILL START ASSIST DISABLED, POWER STEERING FAULT DISABLED & TRACTION CONTROL DISABLED. 6 STEERING GEARS HAVE BEEN REPLACED IN THE VEHICLE & IT'S STILL AT THE DEALER NOT FIXED. VEHICLE IS UNDRIVEABLE
Mfg Campaign: 11279469
Recall Date: Nov 12, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUDDEN REAR BACKLIGHT SHATTER IN COLD WEATHER WHEN BACKING OUT OF DRIVEWAY. OUT DOOR TEMPERATURE WA 9F. VEHICLE HAD BEEN WARMING UP IN GARAGE FOR 10 MINUTES BEFORE DRIVING.
Corrective Action:
SUDDEN REAR BACKLIGHT SHATTER IN COLD WEATHER WHEN BACKING OUT OF DRIVEWAY. OUT DOOR TEMPERATURE WA 9F. VEHICLE HAD BEEN WARMING UP IN GARAGE FOR 10 MINUTES BEFORE DRIVING.
Additional Notes:
SUDDEN REAR BACKLIGHT SHATTER IN COLD WEATHER WHEN BACKING OUT OF DRIVEWAY. OUT DOOR TEMPERATURE WA 9F. VEHICLE HAD BEEN WARMING UP IN GARAGE FOR 10 MINUTES BEFORE DRIVING.
Mfg Campaign: 11279504
Recall Date: Nov 12, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS SITING AT A RED LIGHT AND THE BACK GLASS EXPLODED. NOTHING HIT THE CAR, THE WINDOW JUST SHATTERED.
Corrective Action:
I WAS SITING AT A RED LIGHT AND THE BACK GLASS EXPLODED. NOTHING HIT THE CAR, THE WINDOW JUST SHATTERED.
Additional Notes:
I WAS SITING AT A RED LIGHT AND THE BACK GLASS EXPLODED. NOTHING HIT THE CAR, THE WINDOW JUST SHATTERED.
Mfg Campaign: 11279700
Recall Date: Nov 12, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2016 FORD EDGE. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY UPON INITIAL IMPACT. AS A RESULT, THE CONTACT'S UPPER BODY WENT INTO THE PASSENGER SEAT AND CAUSED HIS FOOT TO BECOME WEDGED INTO THE ACCELERATOR PEDAL. THE VEHICLE THEN CRASHED INTO A GARAGE. ONLY THE DRIVER'S SIDE LEG AIR BAG DEPLOYED DURING THE SECOND IMPACT. THE CONTACT SUSTAINED AN INCOMPLETE SPINAL CORD INJURY, WHICH CAUSED HIM TO HAVE NECK SURGERY. THE DRIVER OF THE OTHER VEHICLE SOUGHT MEDICAL ATTENTION FOR THEIR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY (CLAIM NUMBER: 01-001-969010). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24820768. THE FAILURE MILEAGE WAS 44,857.
Corrective Action:
TL* THE CONTACT OWNED A 2016 FORD EDGE. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY UPON INITIAL IMPACT. AS A RESULT, THE CONTACT'S UPPER BODY WENT INTO THE PASSENGER SEAT AND CAUSED HIS FOOT TO BECOME WEDGED INTO THE ACCELERATOR PEDAL. THE VEHICLE THEN CRASHED INTO A GARAGE. ONLY THE DRIVER'S SIDE LEG AIR BAG DEPLOYED DURING THE SECOND IMPACT. THE CONTACT SUSTAINED AN INCOMPLETE SPINAL CORD INJURY, WHICH CAUSED HIM TO HAVE NECK SURGERY. THE DRIVER OF THE OTHER VEHICLE SOUGHT MEDICAL ATTENTION FOR THEIR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY (CLAIM NUMBER: 01-001-969010). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24820768. THE FAILURE MILEAGE WAS 44,857.
Additional Notes:
TL* THE CONTACT OWNED A 2016 FORD EDGE. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY UPON INITIAL IMPACT. AS A RESULT, THE CONTACT'S UPPER BODY WENT INTO THE PASSENGER SEAT AND CAUSED HIS FOOT TO BECOME WEDGED INTO THE ACCELERATOR PEDAL. THE VEHICLE THEN CRASHED INTO A GARAGE. ONLY THE DRIVER'S SIDE LEG AIR BAG DEPLOYED DURING THE SECOND IMPACT. THE CONTACT SUSTAINED AN INCOMPLETE SPINAL CORD INJURY, WHICH CAUSED HIM TO HAVE NECK SURGERY. THE DRIVER OF THE OTHER VEHICLE SOUGHT MEDICAL ATTENTION FOR THEIR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY (CLAIM NUMBER: 01-001-969010). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24820768. THE FAILURE MILEAGE WAS 44,857.
Mfg Campaign: 11278698
Recall Date: Nov 7, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON A MAJOR HEADWAY HEADED OUT OF TOWN, MY CAR STARTED TO MAKE EXCESSIVE RATTLES AND NOISES COMING FROM THE ENGINE AREA, WHEN I WOULD COME TO A STOP THE NOISE WAS MUCH LOUDER. I SMELT A SLIGHT BURNT SMELL, AND ALSO NOTICED THE GEARS JUMPING IN AND OUT. I IMMEDIATELY PARKED THE CAR, CALLED FOR HELP AND HAD THE CAR TOWED BACK. I TOOK IT TO TAMIAMI FORD, IN WHICH THEY TOLD ME THE FLEX PLATE IS CRACKED. AND I WOULD NEED A NEEDED A NEW FLEX PLATE, TORQUE, CRANKSHAFT. I HAD ABOUT 69,000 MILES ON THE CAR AT THIS POINT AND THEY SAID THE WARRANTY WAS EXPIRED AND WOULD NOT COVER THIS. THEY CONTACTED HIGHER PEOPLE AND YET STILL WOULD NOT COVER THE ISSUE. NEEDLESS TO SAY I HAD TO PAY FOR IT OUT OF POCKET. BUT AS I SEE MORE AND MORE PEOPLE ARE COMPLAINING OF THE SAME ISSUE ON FORUMS. I HAVE ATTACHED PICTURES OF MY CRACKED FLEXPLATE. I HAVE A TOW BILL AND REPAIR BILL BUT NOT ON HAND AT THE MOMENT.
Corrective Action:
WHILE DRIVING ON A MAJOR HEADWAY HEADED OUT OF TOWN, MY CAR STARTED TO MAKE EXCESSIVE RATTLES AND NOISES COMING FROM THE ENGINE AREA, WHEN I WOULD COME TO A STOP THE NOISE WAS MUCH LOUDER. I SMELT A SLIGHT BURNT SMELL, AND ALSO NOTICED THE GEARS JUMPING IN AND OUT. I IMMEDIATELY PARKED THE CAR, CALLED FOR HELP AND HAD THE CAR TOWED BACK. I TOOK IT TO TAMIAMI FORD, IN WHICH THEY TOLD ME THE FLEX PLATE IS CRACKED. AND I WOULD NEED A NEEDED A NEW FLEX PLATE, TORQUE, CRANKSHAFT. I HAD ABOUT 69,000 MILES ON THE CAR AT THIS POINT AND THEY SAID THE WARRANTY WAS EXPIRED AND WOULD NOT COVER THIS. THEY CONTACTED HIGHER PEOPLE AND YET STILL WOULD NOT COVER THE ISSUE. NEEDLESS TO SAY I HAD TO PAY FOR IT OUT OF POCKET. BUT AS I SEE MORE AND MORE PEOPLE ARE COMPLAINING OF THE SAME ISSUE ON FORUMS. I HAVE ATTACHED PICTURES OF MY CRACKED FLEXPLATE. I HAVE A TOW BILL AND REPAIR BILL BUT NOT ON HAND AT THE MOMENT.
Additional Notes:
WHILE DRIVING ON A MAJOR HEADWAY HEADED OUT OF TOWN, MY CAR STARTED TO MAKE EXCESSIVE RATTLES AND NOISES COMING FROM THE ENGINE AREA, WHEN I WOULD COME TO A STOP THE NOISE WAS MUCH LOUDER. I SMELT A SLIGHT BURNT SMELL, AND ALSO NOTICED THE GEARS JUMPING IN AND OUT. I IMMEDIATELY PARKED THE CAR, CALLED FOR HELP AND HAD THE CAR TOWED BACK. I TOOK IT TO TAMIAMI FORD, IN WHICH THEY TOLD ME THE FLEX PLATE IS CRACKED. AND I WOULD NEED A NEEDED A NEW FLEX PLATE, TORQUE, CRANKSHAFT. I HAD ABOUT 69,000 MILES ON THE CAR AT THIS POINT AND THEY SAID THE WARRANTY WAS EXPIRED AND WOULD NOT COVER THIS. THEY CONTACTED HIGHER PEOPLE AND YET STILL WOULD NOT COVER THE ISSUE. NEEDLESS TO SAY I HAD TO PAY FOR IT OUT OF POCKET. BUT AS I SEE MORE AND MORE PEOPLE ARE COMPLAINING OF THE SAME ISSUE ON FORUMS. I HAVE ATTACHED PICTURES OF MY CRACKED FLEXPLATE. I HAVE A TOW BILL AND REPAIR BILL BUT NOT ON HAND AT THE MOMENT.
Mfg Campaign: 11277542
Recall Date: Nov 1, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
POWER LIFT GATE WILL NOT OPEN SOMETIMES. YOU HAVE TO GO TO THE COMPUTER, DISABLE THE LIFTGATE AND ENABLE THE LIFTGATE. SOMETIMES YOU HAVE TO DO IT TWICE. FOUND THE TEMP FIX ON GOOGLE. MY FORD DEALER KNOWS NOTHING ABOUT THE PROBLEM.
Corrective Action:
POWER LIFT GATE WILL NOT OPEN SOMETIMES. YOU HAVE TO GO TO THE COMPUTER, DISABLE THE LIFTGATE AND ENABLE THE LIFTGATE. SOMETIMES YOU HAVE TO DO IT TWICE. FOUND THE TEMP FIX ON GOOGLE. MY FORD DEALER KNOWS NOTHING ABOUT THE PROBLEM.
Additional Notes:
POWER LIFT GATE WILL NOT OPEN SOMETIMES. YOU HAVE TO GO TO THE COMPUTER, DISABLE THE LIFTGATE AND ENABLE THE LIFTGATE. SOMETIMES YOU HAVE TO DO IT TWICE. FOUND THE TEMP FIX ON GOOGLE. MY FORD DEALER KNOWS NOTHING ABOUT THE PROBLEM.
Mfg Campaign: 11270851
Recall Date: Oct 24, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN PARKED AND LOCKED, THE REAR HATCH WILL UNLOCK WHEN DRIVER GONE, OR AT NIGHT. REAR HATCH DOOR WILL NOT CLOSE BY ANY SWITCH. A DANGER TO PERSONAL SAFETY AND THEFT.
Corrective Action:
WHEN PARKED AND LOCKED, THE REAR HATCH WILL UNLOCK WHEN DRIVER GONE, OR AT NIGHT. REAR HATCH DOOR WILL NOT CLOSE BY ANY SWITCH. A DANGER TO PERSONAL SAFETY AND THEFT.
Additional Notes:
WHEN PARKED AND LOCKED, THE REAR HATCH WILL UNLOCK WHEN DRIVER GONE, OR AT NIGHT. REAR HATCH DOOR WILL NOT CLOSE BY ANY SWITCH. A DANGER TO PERSONAL SAFETY AND THEFT.
Mfg Campaign: 11269936
Recall Date: Oct 21, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
IT BEGAN WITH THE DRIVER SIDE, THE BRAKE LINE STARTED LEAKING AND THE BRAKE PEDAL NEEDED TO BE PUSHED TO THE FLOOR TO INITIATE ANY FORM OF BRAKING ON THE CAR. THE CAR WAS JUST SERVICED, SO IT WAS THOUGHT THAT THE DEALER MESSED SOMETHING UP WHEN FIXING THE CAR. THEN, ONCE IT WAS FIXED 3 MONTHS LATER IT HAPPENED AGAIN, THIS TIME THE LEAKAGE WAS ON THE PASSENGER SIDE OF THE CAR. ONCE AGAIN THE BRAKES NEED TO BE PRESSED TO THE FLOOR TO WORK AND FLUID WAS LEAKING ALL OVER. TOOK IT TO THE DEALER AGAIN TO BE FIXED. THEY SAID IT NEEDED TO BE PAID FOR SINCE BUMPER TO BUMPER WAS ONLY COVERED FOR 36,000 MILES. BOTH TIMES THE BRAKE LINES STARTED TO LEAK (WE WERE NEVER GIVEN A REASON BY THE DEALER HOW IT OCCURED) WHILE THE CAR WAS PARKED AND WHEN STARTING THE CAR, THE BRAKE NEEDED TO BE PUSHED DOWN ALL THE WAY TO START THE CAR AND THERE WERE WARNING LIGHTS THAT THE BRAKE FLUID WAS LOW (DUE TO THE LEAKAGE). THERE WAS MULTIPLE ATTEMPTS TO CONTACT FORD REGARDING THE ISSUE WITH THE CAR AND THEY SAID SINCE THAT SPECIFIC PART WAS NOT COVERED UNDER THEIR EXTENDED SERVICE PROGRAM THAT WE HAD TO PAY FOR THE REPAIRS. WE THOUGHT THE FIRST TIME (7/15/2019) WAS A FREAK ACCIDENT OR THE MECHANIC MESSED UP WHEN CHANGING THE FLUIDS, BUT THEN THE SAME ISSUE HAPPENED ON THE OTHER SIDE 3 MONTHS LATER (10/14/2019) AND THAT SHOULD NOT BE A COINCIDENCE.
Corrective Action:
IT BEGAN WITH THE DRIVER SIDE, THE BRAKE LINE STARTED LEAKING AND THE BRAKE PEDAL NEEDED TO BE PUSHED TO THE FLOOR TO INITIATE ANY FORM OF BRAKING ON THE CAR. THE CAR WAS JUST SERVICED, SO IT WAS THOUGHT THAT THE DEALER MESSED SOMETHING UP WHEN FIXING THE CAR. THEN, ONCE IT WAS FIXED 3 MONTHS LATER IT HAPPENED AGAIN, THIS TIME THE LEAKAGE WAS ON THE PASSENGER SIDE OF THE CAR. ONCE AGAIN THE BRAKES NEED TO BE PRESSED TO THE FLOOR TO WORK AND FLUID WAS LEAKING ALL OVER. TOOK IT TO THE DEALER AGAIN TO BE FIXED. THEY SAID IT NEEDED TO BE PAID FOR SINCE BUMPER TO BUMPER WAS ONLY COVERED FOR 36,000 MILES. BOTH TIMES THE BRAKE LINES STARTED TO LEAK (WE WERE NEVER GIVEN A REASON BY THE DEALER HOW IT OCCURED) WHILE THE CAR WAS PARKED AND WHEN STARTING THE CAR, THE BRAKE NEEDED TO BE PUSHED DOWN ALL THE WAY TO START THE CAR AND THERE WERE WARNING LIGHTS THAT THE BRAKE FLUID WAS LOW (DUE TO THE LEAKAGE). THERE WAS MULTIPLE ATTEMPTS TO CONTACT FORD REGARDING THE ISSUE WITH THE CAR AND THEY SAID SINCE THAT SPECIFIC PART WAS NOT COVERED UNDER THEIR EXTENDED SERVICE PROGRAM THAT WE HAD TO PAY FOR THE REPAIRS. WE THOUGHT THE FIRST TIME (7/15/2019) WAS A FREAK ACCIDENT OR THE MECHANIC MESSED UP WHEN CHANGING THE FLUIDS, BUT THEN THE SAME ISSUE HAPPENED ON THE OTHER SIDE 3 MONTHS LATER (10/14/2019) AND THAT SHOULD NOT BE A COINCIDENCE.
Additional Notes:
IT BEGAN WITH THE DRIVER SIDE, THE BRAKE LINE STARTED LEAKING AND THE BRAKE PEDAL NEEDED TO BE PUSHED TO THE FLOOR TO INITIATE ANY FORM OF BRAKING ON THE CAR. THE CAR WAS JUST SERVICED, SO IT WAS THOUGHT THAT THE DEALER MESSED SOMETHING UP WHEN FIXING THE CAR. THEN, ONCE IT WAS FIXED 3 MONTHS LATER IT HAPPENED AGAIN, THIS TIME THE LEAKAGE WAS ON THE PASSENGER SIDE OF THE CAR. ONCE AGAIN THE BRAKES NEED TO BE PRESSED TO THE FLOOR TO WORK AND FLUID WAS LEAKING ALL OVER. TOOK IT TO THE DEALER AGAIN TO BE FIXED. THEY SAID IT NEEDED TO BE PAID FOR SINCE BUMPER TO BUMPER WAS ONLY COVERED FOR 36,000 MILES. BOTH TIMES THE BRAKE LINES STARTED TO LEAK (WE WERE NEVER GIVEN A REASON BY THE DEALER HOW IT OCCURED) WHILE THE CAR WAS PARKED AND WHEN STARTING THE CAR, THE BRAKE NEEDED TO BE PUSHED DOWN ALL THE WAY TO START THE CAR AND THERE WERE WARNING LIGHTS THAT THE BRAKE FLUID WAS LOW (DUE TO THE LEAKAGE). THERE WAS MULTIPLE ATTEMPTS TO CONTACT FORD REGARDING THE ISSUE WITH THE CAR AND THEY SAID SINCE THAT SPECIFIC PART WAS NOT COVERED UNDER THEIR EXTENDED SERVICE PROGRAM THAT WE HAD TO PAY FOR THE REPAIRS. WE THOUGHT THE FIRST TIME (7/15/2019) WAS A FREAK ACCIDENT OR THE MECHANIC MESSED UP WHEN CHANGING THE FLUIDS, BUT THEN THE SAME ISSUE HAPPENED ON THE OTHER SIDE 3 MONTHS LATER (10/14/2019) AND THAT SHOULD NOT BE A COINCIDENCE.
Mfg Campaign: 11268990
Recall Date: Oct 16, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO BILL MARSH FORD (408 W MILE RD, KALKASKA, MI 49646, (231) 258-9192) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE FUEL LINE AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FUEL ODOR RETURNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,980.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO BILL MARSH FORD (408 W MILE RD, KALKASKA, MI 49646, (231) 258-9192) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE FUEL LINE AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FUEL ODOR RETURNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,980.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO BILL MARSH FORD (408 W MILE RD, KALKASKA, MI 49646, (231) 258-9192) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE FUEL LINE AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FUEL ODOR RETURNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,980.
Mfg Campaign: 11268458
Recall Date: Oct 15, 2019
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