Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
HAVE A 2016 FORD EDGE AT ABOUT 64,00 MILES MY CHECK ENGINE LIGHT KEPT COMING ON AND OFF, CAR WAS ALSO SPUTTERING WHEN I STARTED IT AND SOUNDS LIKE IT WILL STALL. I KEEP HAVING TO REFILL COOLANT. TOOK IT TO 3 DIFFERENT DEALERS WHO ALL SAID A CODE OF P0302 THEY ALL TOLD ME IT WAS A MANUFACTURE DEFECT OF THE COOLANT PART NOT BEING FLUSH ON THE ENGINE. I FILED A COMPLAINT THROUGH FORD WHO HAS DONE NOTHING FOR ME BECAUSE I'M OUT OF THE MANUFACTURING WARRANTY. THE SERVICE MANAGER INFORMED ME SEVERAL CARS ALL HAVING THE SAME ISSUE BUT UNDER MILEAGE FOR WARRANTY. CAR ISN'T EVEN PAID OFF AND FEEL LIKE I WAS SOLD A LEMON, NOW I NEED A NEW ENGINE AND CAN'T AFFORD ONE! WISH FORD WOULD TAKE BETTER CARE OF THEIR CUSTOMERS!!! MY ENGINE COULD BLOW!!!!!I CAN'T EVEN GET MY CAR SERVICED UNTIL DECEMBER 30TH BECAUSE DEALERSHIP HAS SO MANY CARS WITH THE SAME PROBLEM. I HAVE CONTACTED A LEMON LAW LAWYER IN THE HOPES THEY CAN DO SOMETHING FOR ME.
Corrective Action:
HAVE A 2016 FORD EDGE AT ABOUT 64,00 MILES MY CHECK ENGINE LIGHT KEPT COMING ON AND OFF, CAR WAS ALSO SPUTTERING WHEN I STARTED IT AND SOUNDS LIKE IT WILL STALL. I KEEP HAVING TO REFILL COOLANT. TOOK IT TO 3 DIFFERENT DEALERS WHO ALL SAID A CODE OF P0302 THEY ALL TOLD ME IT WAS A MANUFACTURE DEFECT OF THE COOLANT PART NOT BEING FLUSH ON THE ENGINE. I FILED A COMPLAINT THROUGH FORD WHO HAS DONE NOTHING FOR ME BECAUSE I'M OUT OF THE MANUFACTURING WARRANTY. THE SERVICE MANAGER INFORMED ME SEVERAL CARS ALL HAVING THE SAME ISSUE BUT UNDER MILEAGE FOR WARRANTY. CAR ISN'T EVEN PAID OFF AND FEEL LIKE I WAS SOLD A LEMON, NOW I NEED A NEW ENGINE AND CAN'T AFFORD ONE! WISH FORD WOULD TAKE BETTER CARE OF THEIR CUSTOMERS!!! MY ENGINE COULD BLOW!!!!!I CAN'T EVEN GET MY CAR SERVICED UNTIL DECEMBER 30TH BECAUSE DEALERSHIP HAS SO MANY CARS WITH THE SAME PROBLEM. I HAVE CONTACTED A LEMON LAW LAWYER IN THE HOPES THEY CAN DO SOMETHING FOR ME.
Additional Notes:
HAVE A 2016 FORD EDGE AT ABOUT 64,00 MILES MY CHECK ENGINE LIGHT KEPT COMING ON AND OFF, CAR WAS ALSO SPUTTERING WHEN I STARTED IT AND SOUNDS LIKE IT WILL STALL. I KEEP HAVING TO REFILL COOLANT. TOOK IT TO 3 DIFFERENT DEALERS WHO ALL SAID A CODE OF P0302 THEY ALL TOLD ME IT WAS A MANUFACTURE DEFECT OF THE COOLANT PART NOT BEING FLUSH ON THE ENGINE. I FILED A COMPLAINT THROUGH FORD WHO HAS DONE NOTHING FOR ME BECAUSE I'M OUT OF THE MANUFACTURING WARRANTY. THE SERVICE MANAGER INFORMED ME SEVERAL CARS ALL HAVING THE SAME ISSUE BUT UNDER MILEAGE FOR WARRANTY. CAR ISN'T EVEN PAID OFF AND FEEL LIKE I WAS SOLD A LEMON, NOW I NEED A NEW ENGINE AND CAN'T AFFORD ONE! WISH FORD WOULD TAKE BETTER CARE OF THEIR CUSTOMERS!!! MY ENGINE COULD BLOW!!!!!I CAN'T EVEN GET MY CAR SERVICED UNTIL DECEMBER 30TH BECAUSE DEALERSHIP HAS SO MANY CARS WITH THE SAME PROBLEM. I HAVE CONTACTED A LEMON LAW LAWYER IN THE HOPES THEY CAN DO SOMETHING FOR ME.
Mfg Campaign: 11267659
Recall Date: Oct 10, 2019
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
SUNROOF HAS CRACKED WITHOUT BEING HIT. TWO SPOTS IN DIFFERENT LOCATIONS ON THE FRONT HALF OF THE SUNROOF HAS WAVY CRACKS. THE CAR HAS 18,310 MILES ON IT. FORD KNOW ABOUT THIS AND CAN GIVE A [XXX] LESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
SUNROOF HAS CRACKED WITHOUT BEING HIT. TWO SPOTS IN DIFFERENT LOCATIONS ON THE FRONT HALF OF THE SUNROOF HAS WAVY CRACKS. THE CAR HAS 18,310 MILES ON IT. FORD KNOW ABOUT THIS AND CAN GIVE A [XXX] LESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
SUNROOF HAS CRACKED WITHOUT BEING HIT. TWO SPOTS IN DIFFERENT LOCATIONS ON THE FRONT HALF OF THE SUNROOF HAS WAVY CRACKS. THE CAR HAS 18,310 MILES ON IT. FORD KNOW ABOUT THIS AND CAN GIVE A [XXX] LESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11267304
Recall Date: Oct 9, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING AT APPROXIMATELY 25 MPH NEAR MY HOME, I HEARD A LOUD NOISE ON THE ROOF OF THE VEHICLE. I PULLED OVER TO SEE IF SOMETHING STRUCK THE ROOF. NOTHING ON THE GROUND AT ALL. WHEN I GOT HOME, I GOT ON A LADDER TO INSPECT THE ROOF. THE REAR GLASS PANEL WAS CRACKED ALL OVER. MY INSURER STATED IT WAS STRUCK BY A FOREIGN OBJECT. I WENT ONLINE TO CARGURU AND FOUND HUNDREDS OF COMPLAINTS ABOUT THE ROOF GLASS (PANORAMIC ROOF). THEY ALL CRACKED WITHOUT BEING STRUCK BY ANY FOREIGN OBJECT. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST FORD FOR NOT ISSUING A RECALL. THE PANELS ARE MADE OF LAMINATED GLASS, WHICH, ACCORDING TO FORD, MAKES THE GLASS MUCH MORE SUSCEPTIBLE TO BREAK. FORD NOW ONLY MAKES TEMPERED GLASS ROOF PANELS, WHICH ARE STRONGER. THIS, TO ME, IS AN ADMISSION OF KNOWLEDGE OF THE PROBLEM WITHOUT ISSUING A RECALL, AND COULD HAVE CAUSED SERIOUS INJURY. MY AUTO INSURANCE HAS THE CLAIM BUT IS GIVING ME A HARD TIME DUE TO THE DEFECTIVE MATERIAL.
Corrective Action:
WHILE DRIVING AT APPROXIMATELY 25 MPH NEAR MY HOME, I HEARD A LOUD NOISE ON THE ROOF OF THE VEHICLE. I PULLED OVER TO SEE IF SOMETHING STRUCK THE ROOF. NOTHING ON THE GROUND AT ALL. WHEN I GOT HOME, I GOT ON A LADDER TO INSPECT THE ROOF. THE REAR GLASS PANEL WAS CRACKED ALL OVER. MY INSURER STATED IT WAS STRUCK BY A FOREIGN OBJECT. I WENT ONLINE TO CARGURU AND FOUND HUNDREDS OF COMPLAINTS ABOUT THE ROOF GLASS (PANORAMIC ROOF). THEY ALL CRACKED WITHOUT BEING STRUCK BY ANY FOREIGN OBJECT. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST FORD FOR NOT ISSUING A RECALL. THE PANELS ARE MADE OF LAMINATED GLASS, WHICH, ACCORDING TO FORD, MAKES THE GLASS MUCH MORE SUSCEPTIBLE TO BREAK. FORD NOW ONLY MAKES TEMPERED GLASS ROOF PANELS, WHICH ARE STRONGER. THIS, TO ME, IS AN ADMISSION OF KNOWLEDGE OF THE PROBLEM WITHOUT ISSUING A RECALL, AND COULD HAVE CAUSED SERIOUS INJURY. MY AUTO INSURANCE HAS THE CLAIM BUT IS GIVING ME A HARD TIME DUE TO THE DEFECTIVE MATERIAL.
Additional Notes:
WHILE DRIVING AT APPROXIMATELY 25 MPH NEAR MY HOME, I HEARD A LOUD NOISE ON THE ROOF OF THE VEHICLE. I PULLED OVER TO SEE IF SOMETHING STRUCK THE ROOF. NOTHING ON THE GROUND AT ALL. WHEN I GOT HOME, I GOT ON A LADDER TO INSPECT THE ROOF. THE REAR GLASS PANEL WAS CRACKED ALL OVER. MY INSURER STATED IT WAS STRUCK BY A FOREIGN OBJECT. I WENT ONLINE TO CARGURU AND FOUND HUNDREDS OF COMPLAINTS ABOUT THE ROOF GLASS (PANORAMIC ROOF). THEY ALL CRACKED WITHOUT BEING STRUCK BY ANY FOREIGN OBJECT. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST FORD FOR NOT ISSUING A RECALL. THE PANELS ARE MADE OF LAMINATED GLASS, WHICH, ACCORDING TO FORD, MAKES THE GLASS MUCH MORE SUSCEPTIBLE TO BREAK. FORD NOW ONLY MAKES TEMPERED GLASS ROOF PANELS, WHICH ARE STRONGER. THIS, TO ME, IS AN ADMISSION OF KNOWLEDGE OF THE PROBLEM WITHOUT ISSUING A RECALL, AND COULD HAVE CAUSED SERIOUS INJURY. MY AUTO INSURANCE HAS THE CLAIM BUT IS GIVING ME A HARD TIME DUE TO THE DEFECTIVE MATERIAL.
Mfg Campaign: 11266472
Recall Date: Oct 5, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY CAR HAS STARTED TO SHAKE VERY BADLY, AT LIGHTS, STOP, START, ALL TIMES. COOLANT IS LEAKING INTO THE CYLINDER HEAD CAUSING IT TO MISFIRE CONSTANTLY AND CAUSING THE SHAKES. THIS WAS REPAIRED ONCE ALREADY IN 2017, BUT THE REPAIR HAS FAILED AND IS HAPPENING AGAIN. FORD SAYS I NEED A NEW ENGINE BUT I'M OUTSIDE MY WARRANTY AND THEY ARE NOT WILLING TO COVER THE FULL REPAIR. THEY HAVE A TSB 19-2208 THAT HAS BEEN UPDATED IN JUNE OF 2019 TO CHANGE THE REPAIR FOR CYLINDER REPLACEMENT TO ENGINE REPLACEMENT. THIS ISSUE CAN CAUSE THE CAR TO OVERHEAD AND STALL IF NOT CAUGHT RIGHT AWAY.
Corrective Action:
MY CAR HAS STARTED TO SHAKE VERY BADLY, AT LIGHTS, STOP, START, ALL TIMES. COOLANT IS LEAKING INTO THE CYLINDER HEAD CAUSING IT TO MISFIRE CONSTANTLY AND CAUSING THE SHAKES. THIS WAS REPAIRED ONCE ALREADY IN 2017, BUT THE REPAIR HAS FAILED AND IS HAPPENING AGAIN. FORD SAYS I NEED A NEW ENGINE BUT I'M OUTSIDE MY WARRANTY AND THEY ARE NOT WILLING TO COVER THE FULL REPAIR. THEY HAVE A TSB 19-2208 THAT HAS BEEN UPDATED IN JUNE OF 2019 TO CHANGE THE REPAIR FOR CYLINDER REPLACEMENT TO ENGINE REPLACEMENT. THIS ISSUE CAN CAUSE THE CAR TO OVERHEAD AND STALL IF NOT CAUGHT RIGHT AWAY.
Additional Notes:
MY CAR HAS STARTED TO SHAKE VERY BADLY, AT LIGHTS, STOP, START, ALL TIMES. COOLANT IS LEAKING INTO THE CYLINDER HEAD CAUSING IT TO MISFIRE CONSTANTLY AND CAUSING THE SHAKES. THIS WAS REPAIRED ONCE ALREADY IN 2017, BUT THE REPAIR HAS FAILED AND IS HAPPENING AGAIN. FORD SAYS I NEED A NEW ENGINE BUT I'M OUTSIDE MY WARRANTY AND THEY ARE NOT WILLING TO COVER THE FULL REPAIR. THEY HAVE A TSB 19-2208 THAT HAS BEEN UPDATED IN JUNE OF 2019 TO CHANGE THE REPAIR FOR CYLINDER REPLACEMENT TO ENGINE REPLACEMENT. THIS ISSUE CAN CAUSE THE CAR TO OVERHEAD AND STALL IF NOT CAUGHT RIGHT AWAY.
Mfg Campaign: 11265699
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE ADAPTIVE STEERING FAULT SERVICE REQUIRED MESSAGE WAS DISPLAYED. THE CONTACT CALLED DON HINDS FORD INC (12610 FORD DR, FISHERS, IN 46038, (317) 849-9000) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24406514K1H6S2. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE ADAPTIVE STEERING FAULT SERVICE REQUIRED MESSAGE WAS DISPLAYED. THE CONTACT CALLED DON HINDS FORD INC (12610 FORD DR, FISHERS, IN 46038, (317) 849-9000) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24406514K1H6S2. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE ADAPTIVE STEERING FAULT SERVICE REQUIRED MESSAGE WAS DISPLAYED. THE CONTACT CALLED DON HINDS FORD INC (12610 FORD DR, FISHERS, IN 46038, (317) 849-9000) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24406514K1H6S2. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11259135
Recall Date: Sep 30, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I NOTICED A LARGE CRACK IN MY 2016 FORD EDGE SPORT SUN ROOF. I GOOGLED THIS ISSUE AND NOTICED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THAT THIS WOULD NOT BE COVERED AND THAT I COULD CALL FORD DIRECTLY. I CALLED FORD AND THEY MENTIONED THEY HAVE NEVER HEARD OF THIS ISSUE. I FIND THIS HARD TO BELIEVE. I AM NOT SURE WHEN IT EXACTLY HAPPENED. SOMETIME BETWEEN SUNDAY, SEPTEMBER 22ND AND MONDAY, SEPTEMBER 23RD
Corrective Action:
I NOTICED A LARGE CRACK IN MY 2016 FORD EDGE SPORT SUN ROOF. I GOOGLED THIS ISSUE AND NOTICED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THAT THIS WOULD NOT BE COVERED AND THAT I COULD CALL FORD DIRECTLY. I CALLED FORD AND THEY MENTIONED THEY HAVE NEVER HEARD OF THIS ISSUE. I FIND THIS HARD TO BELIEVE. I AM NOT SURE WHEN IT EXACTLY HAPPENED. SOMETIME BETWEEN SUNDAY, SEPTEMBER 22ND AND MONDAY, SEPTEMBER 23RD
Additional Notes:
I NOTICED A LARGE CRACK IN MY 2016 FORD EDGE SPORT SUN ROOF. I GOOGLED THIS ISSUE AND NOTICED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THAT THIS WOULD NOT BE COVERED AND THAT I COULD CALL FORD DIRECTLY. I CALLED FORD AND THEY MENTIONED THEY HAVE NEVER HEARD OF THIS ISSUE. I FIND THIS HARD TO BELIEVE. I AM NOT SURE WHEN IT EXACTLY HAPPENED. SOMETIME BETWEEN SUNDAY, SEPTEMBER 22ND AND MONDAY, SEPTEMBER 23RD
Mfg Campaign: 11258598
Recall Date: Sep 27, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
RIGHT FRONT BRAKE LINE FAILED RESULTING IN REDUCED BRAKING AND THE PEDAL GOING TO THE FLOOR
Corrective Action:
RIGHT FRONT BRAKE LINE FAILED RESULTING IN REDUCED BRAKING AND THE PEDAL GOING TO THE FLOOR
Additional Notes:
RIGHT FRONT BRAKE LINE FAILED RESULTING IN REDUCED BRAKING AND THE PEDAL GOING TO THE FLOOR
Mfg Campaign: 11257086
Recall Date: Sep 21, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SHORTLY AFTER BUYING (42,353 MILES) THIS FORD EDGE, PANORAMIC SUNROOF DEVELOPED CRACKS WHILE JUST SITTING IN THE DRIVEWAY. I HAD TO REPLACE IT ($802) BY SAFELITE BEFORE IT COMPLETED BRAKES AND FALLS ON TOP OF EITHER ME OR MY WIFE. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THIS TYPE OF VEHICLE. DID NOT KNOW THIS PRIOR TO BUY. MY WIFE IS IN CONSTANT FEAR IT MIGHT HAPPEN AGAIN AND THAT GLASS WILL FALL ON HER.
Corrective Action:
SHORTLY AFTER BUYING (42,353 MILES) THIS FORD EDGE, PANORAMIC SUNROOF DEVELOPED CRACKS WHILE JUST SITTING IN THE DRIVEWAY. I HAD TO REPLACE IT ($802) BY SAFELITE BEFORE IT COMPLETED BRAKES AND FALLS ON TOP OF EITHER ME OR MY WIFE. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THIS TYPE OF VEHICLE. DID NOT KNOW THIS PRIOR TO BUY. MY WIFE IS IN CONSTANT FEAR IT MIGHT HAPPEN AGAIN AND THAT GLASS WILL FALL ON HER.
Additional Notes:
SHORTLY AFTER BUYING (42,353 MILES) THIS FORD EDGE, PANORAMIC SUNROOF DEVELOPED CRACKS WHILE JUST SITTING IN THE DRIVEWAY. I HAD TO REPLACE IT ($802) BY SAFELITE BEFORE IT COMPLETED BRAKES AND FALLS ON TOP OF EITHER ME OR MY WIFE. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THIS TYPE OF VEHICLE. DID NOT KNOW THIS PRIOR TO BUY. MY WIFE IS IN CONSTANT FEAR IT MIGHT HAPPEN AGAIN AND THAT GLASS WILL FALL ON HER.
Mfg Campaign: 11255227
Recall Date: Sep 13, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE STATIONARY PART OF MY VISTA GLASS SUNROOF CRACKED. THERE IS NO SIGN OF IMPACT AND IT LOOKS LIKE A STRESS CRACK. FORD IS NOT WILLING TO REPLACE IT BECAUSE I AM 1 MONTH OUTSIDE THE 3 YR WARRANTY WINDOW. I LOOKED ONLINE AND I SEE THAT THERE ARE MANY OTHERS WITH THIS SAME CRACKING ISSUE.
Corrective Action:
THE STATIONARY PART OF MY VISTA GLASS SUNROOF CRACKED. THERE IS NO SIGN OF IMPACT AND IT LOOKS LIKE A STRESS CRACK. FORD IS NOT WILLING TO REPLACE IT BECAUSE I AM 1 MONTH OUTSIDE THE 3 YR WARRANTY WINDOW. I LOOKED ONLINE AND I SEE THAT THERE ARE MANY OTHERS WITH THIS SAME CRACKING ISSUE.
Additional Notes:
THE STATIONARY PART OF MY VISTA GLASS SUNROOF CRACKED. THERE IS NO SIGN OF IMPACT AND IT LOOKS LIKE A STRESS CRACK. FORD IS NOT WILLING TO REPLACE IT BECAUSE I AM 1 MONTH OUTSIDE THE 3 YR WARRANTY WINDOW. I LOOKED ONLINE AND I SEE THAT THERE ARE MANY OTHERS WITH THIS SAME CRACKING ISSUE.
Mfg Campaign: 11255404
Recall Date: Sep 13, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
JUST BOUGHT 2016 FORD EDGE TITANIUM W/42,000 MILES. VEHICLE JUST SITTING IN DRIVEWAY. FOUND A WAVY CRACK ON SUNROOF GLASS. ALSO FOUND THERE ARE MANY, MANY OTHER SIMILAR COMPLAINTS WITH NOT MUCH A CONSUMER CAN DO ABOUT IT. IT IS OBVIOUS FROM MY RESEARCH THAT FORD IS WELL AWARE OF THIS PROBLEM ON THERE EDGE MODEL BUT WILL NOT FIX. I AM A VETERAN AND I AM DISABLED. CANNOT AFFORD TO GET THIS FIXED. THE DEALERSHIP HAS LEFT A VERY BAD TASTE IN OUR MOUTHS WITH DECEPTIVE PRACTICES (I HAVE PROOF). DO NOT KNOW WHAT TO DO. FEEL HELPLESS. WISH I NEVER WOULD HAVE GONE TO GWINNETT PLACE FORD IN GEORGIA. WISH SOMEONE COULD DO SOMETHING. JUST BOUGHT IT 3 WEEKS AGO. DO NOT EVEN HAVE THE LICENSE PLATES YET. WENT IN TO PURCHASE ON FOR 16000 TO 18000, NOW I AM AT 25,000 AND COUNTING. MY WIFE IS SO AFRAID OF THE GLASS JUST FALLING DOWN IF WE EVER OPENED IT AGAIN.
Corrective Action:
JUST BOUGHT 2016 FORD EDGE TITANIUM W/42,000 MILES. VEHICLE JUST SITTING IN DRIVEWAY. FOUND A WAVY CRACK ON SUNROOF GLASS. ALSO FOUND THERE ARE MANY, MANY OTHER SIMILAR COMPLAINTS WITH NOT MUCH A CONSUMER CAN DO ABOUT IT. IT IS OBVIOUS FROM MY RESEARCH THAT FORD IS WELL AWARE OF THIS PROBLEM ON THERE EDGE MODEL BUT WILL NOT FIX. I AM A VETERAN AND I AM DISABLED. CANNOT AFFORD TO GET THIS FIXED. THE DEALERSHIP HAS LEFT A VERY BAD TASTE IN OUR MOUTHS WITH DECEPTIVE PRACTICES (I HAVE PROOF). DO NOT KNOW WHAT TO DO. FEEL HELPLESS. WISH I NEVER WOULD HAVE GONE TO GWINNETT PLACE FORD IN GEORGIA. WISH SOMEONE COULD DO SOMETHING. JUST BOUGHT IT 3 WEEKS AGO. DO NOT EVEN HAVE THE LICENSE PLATES YET. WENT IN TO PURCHASE ON FOR 16000 TO 18000, NOW I AM AT 25,000 AND COUNTING. MY WIFE IS SO AFRAID OF THE GLASS JUST FALLING DOWN IF WE EVER OPENED IT AGAIN.
Additional Notes:
JUST BOUGHT 2016 FORD EDGE TITANIUM W/42,000 MILES. VEHICLE JUST SITTING IN DRIVEWAY. FOUND A WAVY CRACK ON SUNROOF GLASS. ALSO FOUND THERE ARE MANY, MANY OTHER SIMILAR COMPLAINTS WITH NOT MUCH A CONSUMER CAN DO ABOUT IT. IT IS OBVIOUS FROM MY RESEARCH THAT FORD IS WELL AWARE OF THIS PROBLEM ON THERE EDGE MODEL BUT WILL NOT FIX. I AM A VETERAN AND I AM DISABLED. CANNOT AFFORD TO GET THIS FIXED. THE DEALERSHIP HAS LEFT A VERY BAD TASTE IN OUR MOUTHS WITH DECEPTIVE PRACTICES (I HAVE PROOF). DO NOT KNOW WHAT TO DO. FEEL HELPLESS. WISH I NEVER WOULD HAVE GONE TO GWINNETT PLACE FORD IN GEORGIA. WISH SOMEONE COULD DO SOMETHING. JUST BOUGHT IT 3 WEEKS AGO. DO NOT EVEN HAVE THE LICENSE PLATES YET. WENT IN TO PURCHASE ON FOR 16000 TO 18000, NOW I AM AT 25,000 AND COUNTING. MY WIFE IS SO AFRAID OF THE GLASS JUST FALLING DOWN IF WE EVER OPENED IT AGAIN.
Mfg Campaign: 11252913
Recall Date: Sep 3, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
CAR SERVICED AND STATED ALL 20 LUG NUTS HAD TO BE REPLACED DUE TO ALUMINIUM CASING COVERING THE BOLT. DEFECTIVE LUG NUTS AND IF MY VEHICLE HAD A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE THE TIRE DUE TO SWELLING OF THE COVERING. UNABLE TO HAVE TIRES ROTATED? AND CHANGE A FLAT TIRE DUE TO CHEAP BOLTS. ( NOT MADE IN USA) ALSO CALLED TO COMPLAIN TO FORD AND THE REPRESENTATIVE LIVED IN THE PHILIPPIANS. I AM COMPLAINING TO THE COMPANY AND PLACING ON TWITTER AND I AM A TRUMO SUPPORTER.. I WANT SOLID USA BOLTS FOR SAFETY. ALSO I CAN TAKE A PICTURE IF NEEDED. UNSURE OF WHICH MODELS THIS INVOLVES. *** SAFETY HAZARD***
Corrective Action:
CAR SERVICED AND STATED ALL 20 LUG NUTS HAD TO BE REPLACED DUE TO ALUMINIUM CASING COVERING THE BOLT. DEFECTIVE LUG NUTS AND IF MY VEHICLE HAD A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE THE TIRE DUE TO SWELLING OF THE COVERING. UNABLE TO HAVE TIRES ROTATED? AND CHANGE A FLAT TIRE DUE TO CHEAP BOLTS. ( NOT MADE IN USA) ALSO CALLED TO COMPLAIN TO FORD AND THE REPRESENTATIVE LIVED IN THE PHILIPPIANS. I AM COMPLAINING TO THE COMPANY AND PLACING ON TWITTER AND I AM A TRUMO SUPPORTER.. I WANT SOLID USA BOLTS FOR SAFETY. ALSO I CAN TAKE A PICTURE IF NEEDED. UNSURE OF WHICH MODELS THIS INVOLVES. *** SAFETY HAZARD***
Additional Notes:
CAR SERVICED AND STATED ALL 20 LUG NUTS HAD TO BE REPLACED DUE TO ALUMINIUM CASING COVERING THE BOLT. DEFECTIVE LUG NUTS AND IF MY VEHICLE HAD A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE THE TIRE DUE TO SWELLING OF THE COVERING. UNABLE TO HAVE TIRES ROTATED? AND CHANGE A FLAT TIRE DUE TO CHEAP BOLTS. ( NOT MADE IN USA) ALSO CALLED TO COMPLAIN TO FORD AND THE REPRESENTATIVE LIVED IN THE PHILIPPIANS. I AM COMPLAINING TO THE COMPANY AND PLACING ON TWITTER AND I AM A TRUMO SUPPORTER.. I WANT SOLID USA BOLTS FOR SAFETY. ALSO I CAN TAKE A PICTURE IF NEEDED. UNSURE OF WHICH MODELS THIS INVOLVES. *** SAFETY HAZARD***
Mfg Campaign: 11252573
Recall Date: Aug 31, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Corrective Action:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Additional Notes:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Mfg Campaign: 11252123
Recall Date: Aug 28, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Corrective Action:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Additional Notes:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Mfg Campaign: 11252123
Recall Date: Aug 28, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Corrective Action:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Additional Notes:
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Mfg Campaign: 11252123
Recall Date: Aug 28, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT DRIVER SIDE BRAKE LINE BURST WHILE DRIVING (APPLYING THE BRAKE DURING A TURN ON A CITY STREET), WITHIN THE LAST 6 MONTHS, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD REPLACED THE LINE AND SAID IT HAD JUST "WORN OUT" (THOUGH THE CAR WAS JUST OVER 2 YEARS OLD AT THE TIME AND HAD UNDER 24000 MILES). TODAY (08/27/2019) THE OTHER FRONT BRAKE LINE SEEMS TO HAVE BURST (PASSENGER SIDE) AGAIN WHILE DRIVING (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO BOTH FRONT BRAKE LINES WITHIN THE PAST YEAR, AND ALL WHILE THE CAR IS UNDER 3 YEARS OLD AND UNDER 36,000 MILES. I AM HAVING IT TOWED TO FORD TODAY, AND NO DOUBT THEY WILL SAY THE SAME THING, AND WE WILL STUCK WITH A VEHICLE WAITING FOR ANOTHER BRAKE LINE TO BURST IN THE NEAR FUTURE. FROM I HAVE GATHERED ONLINE THIS IS AN ISSUE OTHERS HAVE FACED (SEE FOLLOWING LINK THAT SEEMS TO INCLUDE NHTSA COMPLAINTS): HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EDGE/2016/BRAKES/SERVICE_BRAKES.SHTML
Corrective Action:
FRONT DRIVER SIDE BRAKE LINE BURST WHILE DRIVING (APPLYING THE BRAKE DURING A TURN ON A CITY STREET), WITHIN THE LAST 6 MONTHS, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD REPLACED THE LINE AND SAID IT HAD JUST "WORN OUT" (THOUGH THE CAR WAS JUST OVER 2 YEARS OLD AT THE TIME AND HAD UNDER 24000 MILES). TODAY (08/27/2019) THE OTHER FRONT BRAKE LINE SEEMS TO HAVE BURST (PASSENGER SIDE) AGAIN WHILE DRIVING (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO BOTH FRONT BRAKE LINES WITHIN THE PAST YEAR, AND ALL WHILE THE CAR IS UNDER 3 YEARS OLD AND UNDER 36,000 MILES. I AM HAVING IT TOWED TO FORD TODAY, AND NO DOUBT THEY WILL SAY THE SAME THING, AND WE WILL STUCK WITH A VEHICLE WAITING FOR ANOTHER BRAKE LINE TO BURST IN THE NEAR FUTURE. FROM I HAVE GATHERED ONLINE THIS IS AN ISSUE OTHERS HAVE FACED (SEE FOLLOWING LINK THAT SEEMS TO INCLUDE NHTSA COMPLAINTS): HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EDGE/2016/BRAKES/SERVICE_BRAKES.SHTML
Additional Notes:
FRONT DRIVER SIDE BRAKE LINE BURST WHILE DRIVING (APPLYING THE BRAKE DURING A TURN ON A CITY STREET), WITHIN THE LAST 6 MONTHS, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD REPLACED THE LINE AND SAID IT HAD JUST "WORN OUT" (THOUGH THE CAR WAS JUST OVER 2 YEARS OLD AT THE TIME AND HAD UNDER 24000 MILES). TODAY (08/27/2019) THE OTHER FRONT BRAKE LINE SEEMS TO HAVE BURST (PASSENGER SIDE) AGAIN WHILE DRIVING (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO BOTH FRONT BRAKE LINES WITHIN THE PAST YEAR, AND ALL WHILE THE CAR IS UNDER 3 YEARS OLD AND UNDER 36,000 MILES. I AM HAVING IT TOWED TO FORD TODAY, AND NO DOUBT THEY WILL SAY THE SAME THING, AND WE WILL STUCK WITH A VEHICLE WAITING FOR ANOTHER BRAKE LINE TO BURST IN THE NEAR FUTURE. FROM I HAVE GATHERED ONLINE THIS IS AN ISSUE OTHERS HAVE FACED (SEE FOLLOWING LINK THAT SEEMS TO INCLUDE NHTSA COMPLAINTS): HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EDGE/2016/BRAKES/SERVICE_BRAKES.SHTML
Mfg Campaign: 11246635
Recall Date: Aug 27, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I NOTICED A SPIDER WEB STYLE CRACK ON THE REAR SUNROOF PANEL, WHILE IT WAS PARKING.
Corrective Action:
I NOTICED A SPIDER WEB STYLE CRACK ON THE REAR SUNROOF PANEL, WHILE IT WAS PARKING.
Additional Notes:
I NOTICED A SPIDER WEB STYLE CRACK ON THE REAR SUNROOF PANEL, WHILE IT WAS PARKING.
Mfg Campaign: 11245614
Recall Date: Aug 21, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY 2016 FORD EDGE SPORT WITH 35K MILES HAS AN ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT ON. THIS CAUSED THE WHEEL TO BECOME LOOSE OR COCKED AT AN ANGLE WHILE DRIVING, WHICH IS AN EXTREME SAFETY HAZARD. AFTER RESEARCHING MORE, THERE ARE MANY OTHERS WHO HAVE MENTIONED THE SAME ISSUE. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL AND NOT A TSB.
Corrective Action:
MY 2016 FORD EDGE SPORT WITH 35K MILES HAS AN ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT ON. THIS CAUSED THE WHEEL TO BECOME LOOSE OR COCKED AT AN ANGLE WHILE DRIVING, WHICH IS AN EXTREME SAFETY HAZARD. AFTER RESEARCHING MORE, THERE ARE MANY OTHERS WHO HAVE MENTIONED THE SAME ISSUE. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL AND NOT A TSB.
Additional Notes:
MY 2016 FORD EDGE SPORT WITH 35K MILES HAS AN ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT ON. THIS CAUSED THE WHEEL TO BECOME LOOSE OR COCKED AT AN ANGLE WHILE DRIVING, WHICH IS AN EXTREME SAFETY HAZARD. AFTER RESEARCHING MORE, THERE ARE MANY OTHERS WHO HAVE MENTIONED THE SAME ISSUE. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL AND NOT A TSB.
Mfg Campaign: 11244326
Recall Date: Aug 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAN'T GET THE LIFT GATE TO OPEN
Corrective Action:
CAN'T GET THE LIFT GATE TO OPEN
Additional Notes:
CAN'T GET THE LIFT GATE TO OPEN
Mfg Campaign: 11244487
Recall Date: Aug 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HANDS FREE LIFTGATE IS DANGEROUS. WHILE PUTTING GROCERIES IN BACK AND REARRANGING THINGS I TRIGGERED THE HANDS FREE LIFTGATE. THE GATE DID NOT STOP COMING DOWN WHEN I TRIED TO STOP IT WITH MY HAND AS IT WAS CLOSING. I GOT OUT OF THE WAY AS IT SLAMMED SHUT. THE GATE DOES NOT RESPOND WHEN AN OBJECT IS PUT IN ITS PATH, LIKE A GARAGE DOOR DOES. IT NEEDS TO! MY 83 YEAR OLD MOTHER HAD THE SAME THING HAPPEN TO HER (SHE HAS A 2019 EDGE)AND LUCKILY I WAS THERE AND WAS ABLE TO PUSH HER OUT OF THE WAY AND SHIELD HER HEAD. SHE NOW WILL ONLY PUT THINGS IN HER BACK SEAT, BECAUSE SHE IS AFRAID OF ACTIVATING THAT HANDS FREE LIFTGATE. WE BOTH HAD OUR KEYS IN OUR PURSE/ POCKET. THE MANUAL SAYS NOT TO HAVE IT ON YOU WHEN USING THE BACK GATE, BUT C'MON THAT ISN'T REALISTIC.
Corrective Action:
HANDS FREE LIFTGATE IS DANGEROUS. WHILE PUTTING GROCERIES IN BACK AND REARRANGING THINGS I TRIGGERED THE HANDS FREE LIFTGATE. THE GATE DID NOT STOP COMING DOWN WHEN I TRIED TO STOP IT WITH MY HAND AS IT WAS CLOSING. I GOT OUT OF THE WAY AS IT SLAMMED SHUT. THE GATE DOES NOT RESPOND WHEN AN OBJECT IS PUT IN ITS PATH, LIKE A GARAGE DOOR DOES. IT NEEDS TO! MY 83 YEAR OLD MOTHER HAD THE SAME THING HAPPEN TO HER (SHE HAS A 2019 EDGE)AND LUCKILY I WAS THERE AND WAS ABLE TO PUSH HER OUT OF THE WAY AND SHIELD HER HEAD. SHE NOW WILL ONLY PUT THINGS IN HER BACK SEAT, BECAUSE SHE IS AFRAID OF ACTIVATING THAT HANDS FREE LIFTGATE. WE BOTH HAD OUR KEYS IN OUR PURSE/ POCKET. THE MANUAL SAYS NOT TO HAVE IT ON YOU WHEN USING THE BACK GATE, BUT C'MON THAT ISN'T REALISTIC.
Additional Notes:
HANDS FREE LIFTGATE IS DANGEROUS. WHILE PUTTING GROCERIES IN BACK AND REARRANGING THINGS I TRIGGERED THE HANDS FREE LIFTGATE. THE GATE DID NOT STOP COMING DOWN WHEN I TRIED TO STOP IT WITH MY HAND AS IT WAS CLOSING. I GOT OUT OF THE WAY AS IT SLAMMED SHUT. THE GATE DOES NOT RESPOND WHEN AN OBJECT IS PUT IN ITS PATH, LIKE A GARAGE DOOR DOES. IT NEEDS TO! MY 83 YEAR OLD MOTHER HAD THE SAME THING HAPPEN TO HER (SHE HAS A 2019 EDGE)AND LUCKILY I WAS THERE AND WAS ABLE TO PUSH HER OUT OF THE WAY AND SHIELD HER HEAD. SHE NOW WILL ONLY PUT THINGS IN HER BACK SEAT, BECAUSE SHE IS AFRAID OF ACTIVATING THAT HANDS FREE LIFTGATE. WE BOTH HAD OUR KEYS IN OUR PURSE/ POCKET. THE MANUAL SAYS NOT TO HAVE IT ON YOU WHEN USING THE BACK GATE, BUT C'MON THAT ISN'T REALISTIC.
Mfg Campaign: 11242982
Recall Date: Aug 10, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I AM DRIVING, MY VOLUME FOR THE RADIO WILL INCREASE VERY QUICKLY WHILE HAVE MY HANDS ON THE STEERING WHEEL. I HAVE BEEN DRIVING OR PARKED AND IT WILL ACCELERATE AS HIGH AS IT CAN GO. THIS CAN BE STARTLING, BECAUSE I AM NOT EXPECTING THE SOUND TO GET EXTREMELY LOUD, QUICKLY. I HAVE GONE INTO THE SETTINGS AND TURNED THE SETTING TO OFF WHEN IT ASKS ABOUT THE VOLUME INCREASING WHEN WE ACCELERATE THE GAS. HOWEVER, THIS DIDN'T FIX THE PROBLEM. ALTHOUGH I CHOSE A DATE AT THE BOTTOM AS TO WHEN THIS HAPPENED, IT'S NOT ACCURATE. IT IS VERY RANDOM AND UNPREDICTABLE WHEN THE VOLUME INCREASES.
Corrective Action:
WHEN I AM DRIVING, MY VOLUME FOR THE RADIO WILL INCREASE VERY QUICKLY WHILE HAVE MY HANDS ON THE STEERING WHEEL. I HAVE BEEN DRIVING OR PARKED AND IT WILL ACCELERATE AS HIGH AS IT CAN GO. THIS CAN BE STARTLING, BECAUSE I AM NOT EXPECTING THE SOUND TO GET EXTREMELY LOUD, QUICKLY. I HAVE GONE INTO THE SETTINGS AND TURNED THE SETTING TO OFF WHEN IT ASKS ABOUT THE VOLUME INCREASING WHEN WE ACCELERATE THE GAS. HOWEVER, THIS DIDN'T FIX THE PROBLEM. ALTHOUGH I CHOSE A DATE AT THE BOTTOM AS TO WHEN THIS HAPPENED, IT'S NOT ACCURATE. IT IS VERY RANDOM AND UNPREDICTABLE WHEN THE VOLUME INCREASES.
Additional Notes:
WHEN I AM DRIVING, MY VOLUME FOR THE RADIO WILL INCREASE VERY QUICKLY WHILE HAVE MY HANDS ON THE STEERING WHEEL. I HAVE BEEN DRIVING OR PARKED AND IT WILL ACCELERATE AS HIGH AS IT CAN GO. THIS CAN BE STARTLING, BECAUSE I AM NOT EXPECTING THE SOUND TO GET EXTREMELY LOUD, QUICKLY. I HAVE GONE INTO THE SETTINGS AND TURNED THE SETTING TO OFF WHEN IT ASKS ABOUT THE VOLUME INCREASING WHEN WE ACCELERATE THE GAS. HOWEVER, THIS DIDN'T FIX THE PROBLEM. ALTHOUGH I CHOSE A DATE AT THE BOTTOM AS TO WHEN THIS HAPPENED, IT'S NOT ACCURATE. IT IS VERY RANDOM AND UNPREDICTABLE WHEN THE VOLUME INCREASES.
Mfg Campaign: 11242756
Recall Date: Aug 9, 2019
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