Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE VACUUM BRAKE BOOSTER HAS A LEAK THAT CAN BE HEARD IN THE CAB OF THE VEHICLE. IT IS NOT CURRENTLY COVERED BY THE WARRANTY HOWEVER A VACCUM TEST REVEALS LESS THAN RECOMMENDED PRESSURE IN THE SYSTEM. BRAKES ARE SPONGY WHEN USED. THE VEHICLE IN QUESTION HAS 6147 MILES. FORD REFUSES TO REPLACE THE VACUUM BOOSTER REGARDLESS OF MULTIPLE TECHNICIANS REPORTING THE ISSUE AND STATES THAT IT APPEARS TO ACT AS DESIGNED DESPITE LOSS OF BRAKING POWER SIGNIFICANTLY INCREASED STOPPING DISTANCE.
Corrective Action:
VEHICLE VACUUM BRAKE BOOSTER HAS A LEAK THAT CAN BE HEARD IN THE CAB OF THE VEHICLE. IT IS NOT CURRENTLY COVERED BY THE WARRANTY HOWEVER A VACCUM TEST REVEALS LESS THAN RECOMMENDED PRESSURE IN THE SYSTEM. BRAKES ARE SPONGY WHEN USED. THE VEHICLE IN QUESTION HAS 6147 MILES. FORD REFUSES TO REPLACE THE VACUUM BOOSTER REGARDLESS OF MULTIPLE TECHNICIANS REPORTING THE ISSUE AND STATES THAT IT APPEARS TO ACT AS DESIGNED DESPITE LOSS OF BRAKING POWER SIGNIFICANTLY INCREASED STOPPING DISTANCE.
Additional Notes:
VEHICLE VACUUM BRAKE BOOSTER HAS A LEAK THAT CAN BE HEARD IN THE CAB OF THE VEHICLE. IT IS NOT CURRENTLY COVERED BY THE WARRANTY HOWEVER A VACCUM TEST REVEALS LESS THAN RECOMMENDED PRESSURE IN THE SYSTEM. BRAKES ARE SPONGY WHEN USED. THE VEHICLE IN QUESTION HAS 6147 MILES. FORD REFUSES TO REPLACE THE VACUUM BOOSTER REGARDLESS OF MULTIPLE TECHNICIANS REPORTING THE ISSUE AND STATES THAT IT APPEARS TO ACT AS DESIGNED DESPITE LOSS OF BRAKING POWER SIGNIFICANTLY INCREASED STOPPING DISTANCE.
Mfg Campaign: 11044924
Recall Date: Nov 9, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR PANORAMIC MOONROOF GLASS PANEL WAS CRACKED AND REPLACED BY A FORD DEALER (ON SEPTEMBER 12, 2017). DEFECTIVE GLASS WAS THE CAUSE AND FORD MOTORS WOULD NOT HONOR THEIR 3-YEAR MANUFACTURER'S WARRANTY FOR A REPAIR AT NO COST. FYI, THE INCIDENT OCCURRED PRIOR TO MY JULY VEHICLE PURCHASE FROM A CHEVROLET DEALERSHIP.
Corrective Action:
REAR PANORAMIC MOONROOF GLASS PANEL WAS CRACKED AND REPLACED BY A FORD DEALER (ON SEPTEMBER 12, 2017). DEFECTIVE GLASS WAS THE CAUSE AND FORD MOTORS WOULD NOT HONOR THEIR 3-YEAR MANUFACTURER'S WARRANTY FOR A REPAIR AT NO COST. FYI, THE INCIDENT OCCURRED PRIOR TO MY JULY VEHICLE PURCHASE FROM A CHEVROLET DEALERSHIP.
Additional Notes:
REAR PANORAMIC MOONROOF GLASS PANEL WAS CRACKED AND REPLACED BY A FORD DEALER (ON SEPTEMBER 12, 2017). DEFECTIVE GLASS WAS THE CAUSE AND FORD MOTORS WOULD NOT HONOR THEIR 3-YEAR MANUFACTURER'S WARRANTY FOR A REPAIR AT NO COST. FYI, THE INCIDENT OCCURRED PRIOR TO MY JULY VEHICLE PURCHASE FROM A CHEVROLET DEALERSHIP.
Mfg Campaign: 11043959
Recall Date: Nov 6, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY CAR WAS PARKED IN A SHOPPING CENTER. WHEN WE RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO FORWARD GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. IN ORDER TO DRIVE STRAIGHT, I HAD TO TURN THE WHEEL AT A FULL 90 DEGREE ANGLE. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. AFTER PARKING IT AT HOME, I LET IT SIT FOR ABOUT AN HOUR, RESTARTED THE CAR, AND EVERYTHING WAS SUDDENLY NORMAL AGAIN. DROVE DOWN THE STREET, EVERYTHING SEEMED FINE AT THAT POINT. I HAVE A SHORT VIDEO, BUT I WILL UPLOAD A SCREENCAP THAT SHOWS THE WHEEL ORIENTATION WHILE DRIVING STRAIGHT.
Corrective Action:
MY CAR WAS PARKED IN A SHOPPING CENTER. WHEN WE RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO FORWARD GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. IN ORDER TO DRIVE STRAIGHT, I HAD TO TURN THE WHEEL AT A FULL 90 DEGREE ANGLE. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. AFTER PARKING IT AT HOME, I LET IT SIT FOR ABOUT AN HOUR, RESTARTED THE CAR, AND EVERYTHING WAS SUDDENLY NORMAL AGAIN. DROVE DOWN THE STREET, EVERYTHING SEEMED FINE AT THAT POINT. I HAVE A SHORT VIDEO, BUT I WILL UPLOAD A SCREENCAP THAT SHOWS THE WHEEL ORIENTATION WHILE DRIVING STRAIGHT.
Additional Notes:
MY CAR WAS PARKED IN A SHOPPING CENTER. WHEN WE RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO FORWARD GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. IN ORDER TO DRIVE STRAIGHT, I HAD TO TURN THE WHEEL AT A FULL 90 DEGREE ANGLE. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. AFTER PARKING IT AT HOME, I LET IT SIT FOR ABOUT AN HOUR, RESTARTED THE CAR, AND EVERYTHING WAS SUDDENLY NORMAL AGAIN. DROVE DOWN THE STREET, EVERYTHING SEEMED FINE AT THAT POINT. I HAVE A SHORT VIDEO, BUT I WILL UPLOAD A SCREENCAP THAT SHOWS THE WHEEL ORIENTATION WHILE DRIVING STRAIGHT.
Mfg Campaign: 11043468
Recall Date: Nov 5, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL RANDOMLY GOES OFF CENTER, SOMETIME MORE SOMETIMES LESS, AS IF THE ADAPTIVE STEERING IS MALFUNCTIONING. THE CAR CONTINUES TO TRACK STRAIGHT AND HAS A PROPER ALIGNMENT. NO ERROR CODES OR WARNINGS ARE SHOWN.
Corrective Action:
STEERING WHEEL RANDOMLY GOES OFF CENTER, SOMETIME MORE SOMETIMES LESS, AS IF THE ADAPTIVE STEERING IS MALFUNCTIONING. THE CAR CONTINUES TO TRACK STRAIGHT AND HAS A PROPER ALIGNMENT. NO ERROR CODES OR WARNINGS ARE SHOWN.
Additional Notes:
STEERING WHEEL RANDOMLY GOES OFF CENTER, SOMETIME MORE SOMETIMES LESS, AS IF THE ADAPTIVE STEERING IS MALFUNCTIONING. THE CAR CONTINUES TO TRACK STRAIGHT AND HAS A PROPER ALIGNMENT. NO ERROR CODES OR WARNINGS ARE SHOWN.
Mfg Campaign: 11039928
Recall Date: Oct 26, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
DISPLAYS 'ADAPTIVE STEERING FAULT-SERVICE REQUIRED' ON DASH. HAVE BEEN TOLD BY THE DEALER, TITUS-WILL FORD IN TACOMA, WA THAT THE STEERING WHEEL NEEDS TO BE REPLACED BUT NO PARTS ARE AVAILABLE. THIS FIRST HAPPENED ON 4/12/2017 AND CALLED DEALER, WAS TOLD NO PROBLEM BRING IT IN WHEN CONVENIENT, TOOK IT IN ON JUNE,9, 2017 WHEN I WAS TOLD STEERING WHEEL NEEDS REPLACED BUT NO PARTS AVAILABLE AND HAVE SINCE HAD THE DATE OF AVAILABILITY SLID EVER SINCE.
Corrective Action:
DISPLAYS 'ADAPTIVE STEERING FAULT-SERVICE REQUIRED' ON DASH. HAVE BEEN TOLD BY THE DEALER, TITUS-WILL FORD IN TACOMA, WA THAT THE STEERING WHEEL NEEDS TO BE REPLACED BUT NO PARTS ARE AVAILABLE. THIS FIRST HAPPENED ON 4/12/2017 AND CALLED DEALER, WAS TOLD NO PROBLEM BRING IT IN WHEN CONVENIENT, TOOK IT IN ON JUNE,9, 2017 WHEN I WAS TOLD STEERING WHEEL NEEDS REPLACED BUT NO PARTS AVAILABLE AND HAVE SINCE HAD THE DATE OF AVAILABILITY SLID EVER SINCE.
Additional Notes:
DISPLAYS 'ADAPTIVE STEERING FAULT-SERVICE REQUIRED' ON DASH. HAVE BEEN TOLD BY THE DEALER, TITUS-WILL FORD IN TACOMA, WA THAT THE STEERING WHEEL NEEDS TO BE REPLACED BUT NO PARTS ARE AVAILABLE. THIS FIRST HAPPENED ON 4/12/2017 AND CALLED DEALER, WAS TOLD NO PROBLEM BRING IT IN WHEN CONVENIENT, TOOK IT IN ON JUNE,9, 2017 WHEN I WAS TOLD STEERING WHEEL NEEDS REPLACED BUT NO PARTS AVAILABLE AND HAVE SINCE HAD THE DATE OF AVAILABILITY SLID EVER SINCE.
Mfg Campaign: 11032678
Recall Date: Oct 10, 2017
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION, WITHOUT CONTINUALLY INCREASING THE PRESSURE ON THE ON THE BRAKE PEDAL IT WILL ALLOW THE CAR TO CREEP FORWARD.
Corrective Action:
AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION, WITHOUT CONTINUALLY INCREASING THE PRESSURE ON THE ON THE BRAKE PEDAL IT WILL ALLOW THE CAR TO CREEP FORWARD.
Additional Notes:
AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION, WITHOUT CONTINUALLY INCREASING THE PRESSURE ON THE ON THE BRAKE PEDAL IT WILL ALLOW THE CAR TO CREEP FORWARD.
Mfg Campaign: 11031930
Recall Date: Oct 5, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Corrective Action:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Additional Notes:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Mfg Campaign: 11029951
Recall Date: Sep 26, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Corrective Action:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Additional Notes:
TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED THE FEEL OF THE STEERING WHEEL COMPLETELY AND THE WARNING CAME BACK ON TWO DAYS LATER. AS YOU CAN SEE THIS BRAND NEW VEHICLE ISN'T EVEN A YEAR OLD AND HAS BEEN IN THE SHOP MORE THAN MY USED CAR. EVERY TIME I HAVE TO LEAVE MY CAR AND THEY REFUSED TO GIVE ME A LOANER CAR MAKING ME MISS WORK EVERY TIME.
Mfg Campaign: 11029951
Recall Date: Sep 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Corrective Action:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Additional Notes:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Mfg Campaign: 11024690
Recall Date: Sep 20, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Corrective Action:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Additional Notes:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Mfg Campaign: 11024690
Recall Date: Sep 20, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Corrective Action:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Additional Notes:
2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.
Mfg Campaign: 11024690
Recall Date: Sep 20, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THROTTLE BODY FAILURE - WHILE DRIVING ON THE FREEWAY, THERE WAS A CLUNK SOUND AND A WRENCH SYMBOL APPEARED ON OUR DISPLAY AND THE CAR LOST ALL POWER. WE COULD NOT ACCELERATE AND HAD TO CAREFULLY COAST TO NEAREST OFFRAMP. WE TRIED TO RESTART CAR AND IT DID TURNOVER BUT THE SAME PROBLEM REPEATED AFTER ABOUT ONE MINUTE. IT APPEARS THIS IS A COMMON PROBLEM WITH A VARIETY OF FORD MODELS. NO RECALL ON OUR VEHICLE. EXTREMELY DANGEROUS ISSUE.
Corrective Action:
THROTTLE BODY FAILURE - WHILE DRIVING ON THE FREEWAY, THERE WAS A CLUNK SOUND AND A WRENCH SYMBOL APPEARED ON OUR DISPLAY AND THE CAR LOST ALL POWER. WE COULD NOT ACCELERATE AND HAD TO CAREFULLY COAST TO NEAREST OFFRAMP. WE TRIED TO RESTART CAR AND IT DID TURNOVER BUT THE SAME PROBLEM REPEATED AFTER ABOUT ONE MINUTE. IT APPEARS THIS IS A COMMON PROBLEM WITH A VARIETY OF FORD MODELS. NO RECALL ON OUR VEHICLE. EXTREMELY DANGEROUS ISSUE.
Additional Notes:
THROTTLE BODY FAILURE - WHILE DRIVING ON THE FREEWAY, THERE WAS A CLUNK SOUND AND A WRENCH SYMBOL APPEARED ON OUR DISPLAY AND THE CAR LOST ALL POWER. WE COULD NOT ACCELERATE AND HAD TO CAREFULLY COAST TO NEAREST OFFRAMP. WE TRIED TO RESTART CAR AND IT DID TURNOVER BUT THE SAME PROBLEM REPEATED AFTER ABOUT ONE MINUTE. IT APPEARS THIS IS A COMMON PROBLEM WITH A VARIETY OF FORD MODELS. NO RECALL ON OUR VEHICLE. EXTREMELY DANGEROUS ISSUE.
Mfg Campaign: 11024287
Recall Date: Sep 19, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE RESISTANCE REQUIRED TO STOP THE DOWNWARD MOVEMENT OF THE POWERED LIFT GATE TO TOO GREAT. IF THE GATE WERE TO CLOSE ON A CHILD OR SMALL ANIMAL IT WOULD CAUSE INJURY. GATE WORKS ACCORDING TO FORD SPECS. HOWEVER A SMALL SOFTWARE CHANGE COULD CORRECT THE PROBLEM. I AM A MALE AND IT TAKES SEVERAL POUNDS OF RESISTANCE FOR ME TO CAUSE THE GATE TO REVERSE. MY WIFE CAN NOT STOP THE DOWNWARD MOVEMENT UNLESS SHE IS STANDING UNDER THE GATE. DEALER STATES THAT SEVERAL OWNERS HAVE REPORTED THE PROBLEM. IF THIS ISSUE IS NOT CORRECT SOMEBODY OR ANIMAL ARE GOING TO BE SERIOUSLY INJURED OR KILLED.
Corrective Action:
THE RESISTANCE REQUIRED TO STOP THE DOWNWARD MOVEMENT OF THE POWERED LIFT GATE TO TOO GREAT. IF THE GATE WERE TO CLOSE ON A CHILD OR SMALL ANIMAL IT WOULD CAUSE INJURY. GATE WORKS ACCORDING TO FORD SPECS. HOWEVER A SMALL SOFTWARE CHANGE COULD CORRECT THE PROBLEM. I AM A MALE AND IT TAKES SEVERAL POUNDS OF RESISTANCE FOR ME TO CAUSE THE GATE TO REVERSE. MY WIFE CAN NOT STOP THE DOWNWARD MOVEMENT UNLESS SHE IS STANDING UNDER THE GATE. DEALER STATES THAT SEVERAL OWNERS HAVE REPORTED THE PROBLEM. IF THIS ISSUE IS NOT CORRECT SOMEBODY OR ANIMAL ARE GOING TO BE SERIOUSLY INJURED OR KILLED.
Additional Notes:
THE RESISTANCE REQUIRED TO STOP THE DOWNWARD MOVEMENT OF THE POWERED LIFT GATE TO TOO GREAT. IF THE GATE WERE TO CLOSE ON A CHILD OR SMALL ANIMAL IT WOULD CAUSE INJURY. GATE WORKS ACCORDING TO FORD SPECS. HOWEVER A SMALL SOFTWARE CHANGE COULD CORRECT THE PROBLEM. I AM A MALE AND IT TAKES SEVERAL POUNDS OF RESISTANCE FOR ME TO CAUSE THE GATE TO REVERSE. MY WIFE CAN NOT STOP THE DOWNWARD MOVEMENT UNLESS SHE IS STANDING UNDER THE GATE. DEALER STATES THAT SEVERAL OWNERS HAVE REPORTED THE PROBLEM. IF THIS ISSUE IS NOT CORRECT SOMEBODY OR ANIMAL ARE GOING TO BE SERIOUSLY INJURED OR KILLED.
Mfg Campaign: 11020381
Recall Date: Aug 29, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON AND THEN GOES AWAY WHEN SHUT OFF AND STARTED.
Corrective Action:
ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON AND THEN GOES AWAY WHEN SHUT OFF AND STARTED.
Additional Notes:
ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON AND THEN GOES AWAY WHEN SHUT OFF AND STARTED.
Mfg Campaign: 11019804
Recall Date: Aug 25, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING ISSUE. LIGHT HAS INTERMITTENTLY CAME ON AND OFF, BUT YESTERDAY THE WHEEL WAS AT 90 DEGREES TO DRIVE STRAIGHT. SEEMS LIKE SAFETY COULD BE AN ISSUE. ESPECIALLY IF YOU WERE AT A LIGHT AND THE STEERING WHEEL WAS STRAIGHT AND YOU SIDE SWIPED THE CAR IN THE NEXT LANE. THIS MORNING THE LIGHT WAS OFF AND I'M CURRENTLY AT THE DEALER HAVE THEM CHECK AND HOPEFULLY RESOLVE THE ISSUE. I PURCHASED THIS VEHICLE FOR MY FAMILY AND I WANT TO ENSURE SAFETY IS NOT AN ISSUE.
Corrective Action:
ADAPTIVE STEERING ISSUE. LIGHT HAS INTERMITTENTLY CAME ON AND OFF, BUT YESTERDAY THE WHEEL WAS AT 90 DEGREES TO DRIVE STRAIGHT. SEEMS LIKE SAFETY COULD BE AN ISSUE. ESPECIALLY IF YOU WERE AT A LIGHT AND THE STEERING WHEEL WAS STRAIGHT AND YOU SIDE SWIPED THE CAR IN THE NEXT LANE. THIS MORNING THE LIGHT WAS OFF AND I'M CURRENTLY AT THE DEALER HAVE THEM CHECK AND HOPEFULLY RESOLVE THE ISSUE. I PURCHASED THIS VEHICLE FOR MY FAMILY AND I WANT TO ENSURE SAFETY IS NOT AN ISSUE.
Additional Notes:
ADAPTIVE STEERING ISSUE. LIGHT HAS INTERMITTENTLY CAME ON AND OFF, BUT YESTERDAY THE WHEEL WAS AT 90 DEGREES TO DRIVE STRAIGHT. SEEMS LIKE SAFETY COULD BE AN ISSUE. ESPECIALLY IF YOU WERE AT A LIGHT AND THE STEERING WHEEL WAS STRAIGHT AND YOU SIDE SWIPED THE CAR IN THE NEXT LANE. THIS MORNING THE LIGHT WAS OFF AND I'M CURRENTLY AT THE DEALER HAVE THEM CHECK AND HOPEFULLY RESOLVE THE ISSUE. I PURCHASED THIS VEHICLE FOR MY FAMILY AND I WANT TO ENSURE SAFETY IS NOT AN ISSUE.
Mfg Campaign: 11016495
Recall Date: Aug 21, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY 2016 FORD EDGE SPORT WITH 8745 MILES ON IT IS EXPERIENCING ADAPTIVE POWER STEERING ISSUES. AT APPROX. 5000 MILES THE WARNING LIGHT STARTING COMING ON AND OFF INTERMITTENTLY AND AS OF YESTERDAY THE LIGHT IS NOW STEADY AND THE STEERING WHEEL IS NOW NOT ALIGNED WITH THE DIRECTION THE WHEELS ARE POINTED WHILE DRIVING. THIS FEEL UNSAFE AND I CANT GET FORD TO LOOK AT IT UNTIL AUG 23, 2017
Corrective Action:
MY 2016 FORD EDGE SPORT WITH 8745 MILES ON IT IS EXPERIENCING ADAPTIVE POWER STEERING ISSUES. AT APPROX. 5000 MILES THE WARNING LIGHT STARTING COMING ON AND OFF INTERMITTENTLY AND AS OF YESTERDAY THE LIGHT IS NOW STEADY AND THE STEERING WHEEL IS NOW NOT ALIGNED WITH THE DIRECTION THE WHEELS ARE POINTED WHILE DRIVING. THIS FEEL UNSAFE AND I CANT GET FORD TO LOOK AT IT UNTIL AUG 23, 2017
Additional Notes:
MY 2016 FORD EDGE SPORT WITH 8745 MILES ON IT IS EXPERIENCING ADAPTIVE POWER STEERING ISSUES. AT APPROX. 5000 MILES THE WARNING LIGHT STARTING COMING ON AND OFF INTERMITTENTLY AND AS OF YESTERDAY THE LIGHT IS NOW STEADY AND THE STEERING WHEEL IS NOW NOT ALIGNED WITH THE DIRECTION THE WHEELS ARE POINTED WHILE DRIVING. THIS FEEL UNSAFE AND I CANT GET FORD TO LOOK AT IT UNTIL AUG 23, 2017
Mfg Campaign: 11015937
Recall Date: Aug 17, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Corrective Action:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Additional Notes:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Mfg Campaign: 11015233
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Corrective Action:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Additional Notes:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Mfg Campaign: 11015233
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Corrective Action:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Additional Notes:
MY VEHICLE WAS ACCELERATING ON A STRAIGHT SECTION OF ROAD DURING RUSH HOUR (HAD AT LEAST A HALF TANK OF GAS). I WAS PUSHING NORMALLY ON THE GAS PEDAL TO KEEP MOVING AND SUDDENLY, WITHOUT WARNING, THE CAR DECELERATED AND LOST POWER AS IF I RAN OUT OF GAS. IT CAME TO A COMPLETE STOP. NO LIMP MODE, I HAD TO COAST TO A PLACE TO PULL OVER. POWER WAS ON AND ALL COMPONENTS WERE WORKING EXCEPT THERE WAS NO GAS WHEN I PUSHED THE GAS PEDAL. THE WRENCH ICON LIT UP ON THE DASHBOARD. WHEN I TURNED OFF AND THEN RESTARTED THE ENGINE THE GAS PEDAL WORKED SO I PUT IT IN "DRIVE" AND ACCELERATED CAUTIOUSLY. AFTER FIVE MINUTES, I LOST POWER AGAIN, JUST BEFORE ENTERING A MAJOR HIGHWAY. THE SUDDEN LOSS OF POWER COULD HAVE KILLED ME ON A HIGHWAY, OR IN THE MIDDLE OF ANY BUSY INTERSECTION, NOT TO MENTION HARM OTHER DRIVERS AND PASSENGERS. I TOOK IT TO FORD SERVICE THE NEXT DAY AND THEY SAID I HAD A BAD THROTTLE BODY. IT WAS NOT CONTAMINATED, IT JUST FAILED. THEY STATED THAT THIS WAS THE FIRST TIME THEY SAW A FAILED THROTTLE BODY IN A 2016 EDGE. (13,000 MILES). MY HUSBAND SAID IT HAPPENED TO HIM ONCE EARLIER THIS YEAR, AND HE IMMEDIATELY CALLED THE SERVICE DEPARTMENT FOR ADVICE. HE WAS INSTRUCTED TO TURN THE CAR OFF AND IT SHOULD BE FINE AFTER STARTING IT BACK UP. IT WORKED. THAT MAY BE A SHORT TERM SOLUTION - TO GET HOME. IT IS NOT A SOLUTION TO THIS LIFE THREATENING PROBLEM.
Mfg Campaign: 11015233
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I ENTERED ON TO I-95 INTERSTATE ON RAMP. I LOOKED BACK OVER MY LEFT SHOULDER TO MERGE SAFELY ALONG WITH ACCELERATING AND THE CAR DECELERATED. MY 18 YEAR OLD SON WAS WITH ME AND HE SAID YOU NEED TO ACCELERATE. I TOLD HIM I COULD NOT ACCELERATE. THE DASHBOARD DISPLAYED A WRENCH ICON ALONG WITH A MESSAGE SAYING SEE OWNERS MANUAL. AFTER BARLEY BEING ABLE TO PULL OVER TO SAFETY I SHUT THE ENGINE OFF WAITED A FEW MINUTES AND RESTARTED IT. WE WERE ABLE TO RESTART THE CAR AND GET HOME. WHEN I CALLED THE DEALER THEY SAID IT'S THE THROTTLE BODY. I HAVE A 2016 FORD EDGE WITH 6,400 MILES.
Corrective Action:
I ENTERED ON TO I-95 INTERSTATE ON RAMP. I LOOKED BACK OVER MY LEFT SHOULDER TO MERGE SAFELY ALONG WITH ACCELERATING AND THE CAR DECELERATED. MY 18 YEAR OLD SON WAS WITH ME AND HE SAID YOU NEED TO ACCELERATE. I TOLD HIM I COULD NOT ACCELERATE. THE DASHBOARD DISPLAYED A WRENCH ICON ALONG WITH A MESSAGE SAYING SEE OWNERS MANUAL. AFTER BARLEY BEING ABLE TO PULL OVER TO SAFETY I SHUT THE ENGINE OFF WAITED A FEW MINUTES AND RESTARTED IT. WE WERE ABLE TO RESTART THE CAR AND GET HOME. WHEN I CALLED THE DEALER THEY SAID IT'S THE THROTTLE BODY. I HAVE A 2016 FORD EDGE WITH 6,400 MILES.
Additional Notes:
I ENTERED ON TO I-95 INTERSTATE ON RAMP. I LOOKED BACK OVER MY LEFT SHOULDER TO MERGE SAFELY ALONG WITH ACCELERATING AND THE CAR DECELERATED. MY 18 YEAR OLD SON WAS WITH ME AND HE SAID YOU NEED TO ACCELERATE. I TOLD HIM I COULD NOT ACCELERATE. THE DASHBOARD DISPLAYED A WRENCH ICON ALONG WITH A MESSAGE SAYING SEE OWNERS MANUAL. AFTER BARLEY BEING ABLE TO PULL OVER TO SAFETY I SHUT THE ENGINE OFF WAITED A FEW MINUTES AND RESTARTED IT. WE WERE ABLE TO RESTART THE CAR AND GET HOME. WHEN I CALLED THE DEALER THEY SAID IT'S THE THROTTLE BODY. I HAVE A 2016 FORD EDGE WITH 6,400 MILES.
Mfg Campaign: 11014767
Recall Date: Aug 11, 2017
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury