Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Corrective Action:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Additional Notes:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Mfg Campaign: 11523609
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Corrective Action:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Additional Notes:
Under acceleration the vehicle will sometimes enter into limp mode. Vehicle will violently brake and come to a halt and the driver can only accelerate up to +/-5MPH to be able to pull off to the side of the road. The deceleration when this happens is sudden and violent. During this event the steering wheel is difficult to turn. ALL dash warning and fault lights flash during the malfunction. You have to pull over, shut the vehicle off, and then restart. This has happened with our two kids in the vehicle while merging onto a freeway. I have brought it to Ford 4 times. The first time they said a harness was loose and they fixed it. Other times they blamed my use of a narrower diameter winter tire, but it happens with the stock wheels as well. The malfunction continues to happen. They have not been able to duplicate the issue, so they asked me to drive around with a OBD2 scanner attached. When the malfunction happens, no error codes are reported. The Ford technician said that if it were their vehicle, they would not drive it with their children in the car. Ford has had the vehicle for almost a month now and have requested we pick it up because they cannot duplicate the malfunction and have suggested that I drive until it happens again, which is pointless as the malfunction does not trigger an error code. My wife refuses to drive the car, especially with our children in it. I have talked to Ford corporate, and they said they would escalate, but now they are not returning my emails or answering their phones. Any help you can provide would be greatly appreciated. It may be helpful to know that when I first started bringing the vehicle in for this malfunction, it was still 100% under warranty. Thank you.
Mfg Campaign: 11523609
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the brake pedal was depressed and remained on the floorboard. The contact stated that a loud popping sound was heard, and the vehicle came to a stop with the stopping distance extended. The brake warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the front driver’s side brake hose needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 69,857.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the brake pedal was depressed and remained on the floorboard. The contact stated that a loud popping sound was heard, and the vehicle came to a stop with the stopping distance extended. The brake warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the front driver’s side brake hose needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 69,857.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the brake pedal was depressed and remained on the floorboard. The contact stated that a loud popping sound was heard, and the vehicle came to a stop with the stopping distance extended. The brake warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the front driver’s side brake hose needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 69,857.
Mfg Campaign: 11523635
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1) Component failure is the engine block. I have 77K miles and have recently had my Check Engine light appear. After spending several hundred dollars to have sparkplugs and the Cylinder #2 tube replaced, the issue persisted. I then started to realize my coolant reservoir was very low, so I added coolant - but I noticed I was losing coolant on a daily basis, not only that, my engine, at start-up, was very, very rough with a lot of white smoke coming out of my exhaust. After doing some research, I then learned, that the problem is coolant intrusion into the #2 cylinder, which will require an entire engine replacement. Several times last week and this week I was driving and had my overheating warning flash on - my engine temperature gauge was in the red area as my engine was overheating due to loss of coolant. At one point, I thought I was going to blow-out my engine while going 65mph - it was frightening since I had my ten year old daughter with me. I got home and refilled the coolant immediately. A couple days later my engine overheated again taking my daughter to school. We only have one car, so this is incredibly nerve-racking, extremely stressful and very, very disappointing. 2) My and my family's safety is being compromised by what appears to be a known issue on 2017 Ford Edge cars. I have learned there is a TSB on this issue, but no recall. 3) The issue has not been confirmed by a technician. 4) My car has not been inspected by anyone other than the service technician who replaced my sparkplugs. 5) I had the Check Engine light appear for the last three weeks; since the first few days of May, 2023. Expenses: I have had to pay about $500 already, but I was told by two Ford dealers that the cost for an engine replacement was $8,000 and $10,000 respectively. Why should I have to pay for a known Ford issue of this magnitude? And why should I have to place my family's safety in jeopardy, we only have one car, every time we have to take the car to go somewhere?
Corrective Action:
1) Component failure is the engine block. I have 77K miles and have recently had my Check Engine light appear. After spending several hundred dollars to have sparkplugs and the Cylinder #2 tube replaced, the issue persisted. I then started to realize my coolant reservoir was very low, so I added coolant - but I noticed I was losing coolant on a daily basis, not only that, my engine, at start-up, was very, very rough with a lot of white smoke coming out of my exhaust. After doing some research, I then learned, that the problem is coolant intrusion into the #2 cylinder, which will require an entire engine replacement. Several times last week and this week I was driving and had my overheating warning flash on - my engine temperature gauge was in the red area as my engine was overheating due to loss of coolant. At one point, I thought I was going to blow-out my engine while going 65mph - it was frightening since I had my ten year old daughter with me. I got home and refilled the coolant immediately. A couple days later my engine overheated again taking my daughter to school. We only have one car, so this is incredibly nerve-racking, extremely stressful and very, very disappointing. 2) My and my family's safety is being compromised by what appears to be a known issue on 2017 Ford Edge cars. I have learned there is a TSB on this issue, but no recall. 3) The issue has not been confirmed by a technician. 4) My car has not been inspected by anyone other than the service technician who replaced my sparkplugs. 5) I had the Check Engine light appear for the last three weeks; since the first few days of May, 2023. Expenses: I have had to pay about $500 already, but I was told by two Ford dealers that the cost for an engine replacement was $8,000 and $10,000 respectively. Why should I have to pay for a known Ford issue of this magnitude? And why should I have to place my family's safety in jeopardy, we only have one car, every time we have to take the car to go somewhere?
Additional Notes:
1) Component failure is the engine block. I have 77K miles and have recently had my Check Engine light appear. After spending several hundred dollars to have sparkplugs and the Cylinder #2 tube replaced, the issue persisted. I then started to realize my coolant reservoir was very low, so I added coolant - but I noticed I was losing coolant on a daily basis, not only that, my engine, at start-up, was very, very rough with a lot of white smoke coming out of my exhaust. After doing some research, I then learned, that the problem is coolant intrusion into the #2 cylinder, which will require an entire engine replacement. Several times last week and this week I was driving and had my overheating warning flash on - my engine temperature gauge was in the red area as my engine was overheating due to loss of coolant. At one point, I thought I was going to blow-out my engine while going 65mph - it was frightening since I had my ten year old daughter with me. I got home and refilled the coolant immediately. A couple days later my engine overheated again taking my daughter to school. We only have one car, so this is incredibly nerve-racking, extremely stressful and very, very disappointing. 2) My and my family's safety is being compromised by what appears to be a known issue on 2017 Ford Edge cars. I have learned there is a TSB on this issue, but no recall. 3) The issue has not been confirmed by a technician. 4) My car has not been inspected by anyone other than the service technician who replaced my sparkplugs. 5) I had the Check Engine light appear for the last three weeks; since the first few days of May, 2023. Expenses: I have had to pay about $500 already, but I was told by two Ford dealers that the cost for an engine replacement was $8,000 and $10,000 respectively. Why should I have to pay for a known Ford issue of this magnitude? And why should I have to place my family's safety in jeopardy, we only have one car, every time we have to take the car to go somewhere?
Mfg Campaign: 11523366
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle overheated. Additionally, the check engine warning light illuminated, and the vehicle shuddered. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer, who informed the contact of coolant intrusion into the engine block. The contact related the failure to Technical Service Bulletin: 22-229 (Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle overheated. Additionally, the check engine warning light illuminated, and the vehicle shuddered. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer, who informed the contact of coolant intrusion into the engine block. The contact related the failure to Technical Service Bulletin: 22-229 (Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle overheated. Additionally, the check engine warning light illuminated, and the vehicle shuddered. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer, who informed the contact of coolant intrusion into the engine block. The contact related the failure to Technical Service Bulletin: 22-229 (Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 60,000.
Mfg Campaign: 11522724
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Mfg Campaign: 11522262
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Mfg Campaign: 11522262
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Known Ford Edge engine issue. my 2017 purchased new at 81K miles has engine coolant leaking into cylynder 2. Engine light code p0302 and p316. Miss fire on start up. At dealer and informed it needs new engine long block at a cost of $8400. It is out of warranty obviously and this is a serious issue that is well documented online. Ford needs to have a recall on this issue. Paid $46k for a car that is disposable at this point as I can not replace an engine.
Corrective Action:
Known Ford Edge engine issue. my 2017 purchased new at 81K miles has engine coolant leaking into cylynder 2. Engine light code p0302 and p316. Miss fire on start up. At dealer and informed it needs new engine long block at a cost of $8400. It is out of warranty obviously and this is a serious issue that is well documented online. Ford needs to have a recall on this issue. Paid $46k for a car that is disposable at this point as I can not replace an engine.
Additional Notes:
Known Ford Edge engine issue. my 2017 purchased new at 81K miles has engine coolant leaking into cylynder 2. Engine light code p0302 and p316. Miss fire on start up. At dealer and informed it needs new engine long block at a cost of $8400. It is out of warranty obviously and this is a serious issue that is well documented online. Ford needs to have a recall on this issue. Paid $46k for a car that is disposable at this point as I can not replace an engine.
Mfg Campaign: 11522287
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle had the transmission flywheel (flexplate) crack and fail on 07/24/2020 which resulted in having the flywheel replaced at 86,191 miles for the cost of $1,588.73. This resulted in a dangerous situation as it happened at night, on the highway in the mountains of GA. Vehicle again had the flywheel (flexplate) crack on 05/08/2023 at 128,515 miles and is being quoted $2,804.67 for replacement and repair. On August 26, 2022 a Customer Satisfaction Program 22N12 was issued by Ford for this problem. I never received a copy of this letter. Ford admits this is a problem, and my vehicle was included in this program and confirmed by VIN. The program covers 100% repairs up to 100,000 miles and 50% between 100,000-120,000 miles. My vehicle as over the 120,000 miles and I was told there would be no coverage for the repairs. My complaint is the fact I have paid for the first repairs, and had to pay for a hotel, meals and costs due to being stranded in GA as I was on a trip when it happened and the repairs took 4 days. The vehicle again has the same problem, and this time the quote is considerable higher, so much so it is not cost effective have it done. Ford needs to acknowledge the fact they have a problem at pay for the current repairs.
Corrective Action:
Vehicle had the transmission flywheel (flexplate) crack and fail on 07/24/2020 which resulted in having the flywheel replaced at 86,191 miles for the cost of $1,588.73. This resulted in a dangerous situation as it happened at night, on the highway in the mountains of GA. Vehicle again had the flywheel (flexplate) crack on 05/08/2023 at 128,515 miles and is being quoted $2,804.67 for replacement and repair. On August 26, 2022 a Customer Satisfaction Program 22N12 was issued by Ford for this problem. I never received a copy of this letter. Ford admits this is a problem, and my vehicle was included in this program and confirmed by VIN. The program covers 100% repairs up to 100,000 miles and 50% between 100,000-120,000 miles. My vehicle as over the 120,000 miles and I was told there would be no coverage for the repairs. My complaint is the fact I have paid for the first repairs, and had to pay for a hotel, meals and costs due to being stranded in GA as I was on a trip when it happened and the repairs took 4 days. The vehicle again has the same problem, and this time the quote is considerable higher, so much so it is not cost effective have it done. Ford needs to acknowledge the fact they have a problem at pay for the current repairs.
Additional Notes:
Vehicle had the transmission flywheel (flexplate) crack and fail on 07/24/2020 which resulted in having the flywheel replaced at 86,191 miles for the cost of $1,588.73. This resulted in a dangerous situation as it happened at night, on the highway in the mountains of GA. Vehicle again had the flywheel (flexplate) crack on 05/08/2023 at 128,515 miles and is being quoted $2,804.67 for replacement and repair. On August 26, 2022 a Customer Satisfaction Program 22N12 was issued by Ford for this problem. I never received a copy of this letter. Ford admits this is a problem, and my vehicle was included in this program and confirmed by VIN. The program covers 100% repairs up to 100,000 miles and 50% between 100,000-120,000 miles. My vehicle as over the 120,000 miles and I was told there would be no coverage for the repairs. My complaint is the fact I have paid for the first repairs, and had to pay for a hotel, meals and costs due to being stranded in GA as I was on a trip when it happened and the repairs took 4 days. The vehicle again has the same problem, and this time the quote is considerable higher, so much so it is not cost effective have it done. Ford needs to acknowledge the fact they have a problem at pay for the current repairs.
Mfg Campaign: 11522101
Recall Date: May 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge Titanium with just 30K. Faulty engine design causing internal engine coolant to leak into the cylinder causing engine failure.
Corrective Action:
2017 Ford Edge Titanium with just 30K. Faulty engine design causing internal engine coolant to leak into the cylinder causing engine failure.
Additional Notes:
2017 Ford Edge Titanium with just 30K. Faulty engine design causing internal engine coolant to leak into the cylinder causing engine failure.
Mfg Campaign: 11521879
Recall Date: May 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started with engine light and then diagnosis of cylinder 2 misfire. Replaced coil twice and went to ford dealership who tested it. Coolant intrusion in engine, engine failure. Engine has to be replaced. Ford is offering no assistance for a known defect in their engines. Could have blown on the highway causing injury to me or others
Corrective Action:
Started with engine light and then diagnosis of cylinder 2 misfire. Replaced coil twice and went to ford dealership who tested it. Coolant intrusion in engine, engine failure. Engine has to be replaced. Ford is offering no assistance for a known defect in their engines. Could have blown on the highway causing injury to me or others
Additional Notes:
Started with engine light and then diagnosis of cylinder 2 misfire. Replaced coil twice and went to ford dealership who tested it. Coolant intrusion in engine, engine failure. Engine has to be replaced. Ford is offering no assistance for a known defect in their engines. Could have blown on the highway causing injury to me or others
Mfg Campaign: 11521364
Recall Date: May 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Another case of Fords failure in manufacturing with its eco boost engine. Failed head gasket and coolant leakage causing engine failure from there know issue.
Corrective Action:
Another case of Fords failure in manufacturing with its eco boost engine. Failed head gasket and coolant leakage causing engine failure from there know issue.
Additional Notes:
Another case of Fords failure in manufacturing with its eco boost engine. Failed head gasket and coolant leakage causing engine failure from there know issue.
Mfg Campaign: 11521079
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was taken to an independent mechanic for routine maintenance, the mechanic diagnosed that an ignition coil needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that after starting the vehicle, the vehicle was shuddering with blue smoke coming from the exhaust. Additionally, the contact also noticed that there was rapid coolant loss without a leak. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to a local dealer for further diagnostic tests. The vehicle was taken to a local dealer, where it was diagnosed and determined that another coil needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated intermittently. The vehicle was then taken back to the dealer, where it was diagnosed that the engine needed to be replaced; however, the warranty had expired. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 59,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was taken to an independent mechanic for routine maintenance, the mechanic diagnosed that an ignition coil needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that after starting the vehicle, the vehicle was shuddering with blue smoke coming from the exhaust. Additionally, the contact also noticed that there was rapid coolant loss without a leak. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to a local dealer for further diagnostic tests. The vehicle was taken to a local dealer, where it was diagnosed and determined that another coil needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated intermittently. The vehicle was then taken back to the dealer, where it was diagnosed that the engine needed to be replaced; however, the warranty had expired. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 59,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was taken to an independent mechanic for routine maintenance, the mechanic diagnosed that an ignition coil needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that after starting the vehicle, the vehicle was shuddering with blue smoke coming from the exhaust. Additionally, the contact also noticed that there was rapid coolant loss without a leak. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to a local dealer for further diagnostic tests. The vehicle was taken to a local dealer, where it was diagnosed and determined that another coil needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated intermittently. The vehicle was then taken back to the dealer, where it was diagnosed that the engine needed to be replaced; however, the warranty had expired. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 59,000. The VIN was unavailable.
Mfg Campaign: 11520627
Recall Date: May 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into #1 cylinder causing a misfire code. Ford dealer says engine needs to be replaced.
Corrective Action:
Coolant is leaking into #1 cylinder causing a misfire code. Ford dealer says engine needs to be replaced.
Additional Notes:
Coolant is leaking into #1 cylinder causing a misfire code. Ford dealer says engine needs to be replaced.
Mfg Campaign: 11520362
Recall Date: May 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the engine and cylinder leakage, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,803.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the engine and cylinder leakage, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,803.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the engine and cylinder leakage, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,803.
Mfg Campaign: 11520253
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that on several occasions, the vehicle was hesitating while attempting to start the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The contact's husband completed the repairs; however, the failure reoccurred. The contact also stated that they were needing to refill the coolant more frequently. The contact stated that a personal diagnostic reader was used and retrieved failure codes for misfire in cylinder#1. The manufacturer was made aware of the failure and informed that the warranty had expired. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that on several occasions, the vehicle was hesitating while attempting to start the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The contact's husband completed the repairs; however, the failure reoccurred. The contact also stated that they were needing to refill the coolant more frequently. The contact stated that a personal diagnostic reader was used and retrieved failure codes for misfire in cylinder#1. The manufacturer was made aware of the failure and informed that the warranty had expired. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that on several occasions, the vehicle was hesitating while attempting to start the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The contact's husband completed the repairs; however, the failure reoccurred. The contact also stated that they were needing to refill the coolant more frequently. The contact stated that a personal diagnostic reader was used and retrieved failure codes for misfire in cylinder#1. The manufacturer was made aware of the failure and informed that the warranty had expired. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11520262
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while pulling into a parking space with the foot on the brake pedal and when shifting to park the vehicle suddenly experienced unintended acceleration and drove forward into a fence and down an embankment. During the crash, the driver sustained a back fracture and leg injuries and was transported to the hospital. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the incident. The failure mileage was 76,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while pulling into a parking space with the foot on the brake pedal and when shifting to park the vehicle suddenly experienced unintended acceleration and drove forward into a fence and down an embankment. During the crash, the driver sustained a back fracture and leg injuries and was transported to the hospital. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the incident. The failure mileage was 76,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while pulling into a parking space with the foot on the brake pedal and when shifting to park the vehicle suddenly experienced unintended acceleration and drove forward into a fence and down an embankment. During the crash, the driver sustained a back fracture and leg injuries and was transported to the hospital. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the incident. The failure mileage was 76,000.
Mfg Campaign: 11520067
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Got diagnosed with needing rear differential work $5k right after extended warranty was up, I proudly maintain my car well and in timely fashion. The vehicle is now unable to turn and reverse without sounding like something is breaking; this is two months after diagnosis. Spoke with ford quick lane rep who stated a lot of the Ford vehicle’s differential have been going up. Such a expensive important mechanical power train issues shouldn’t be a issue so soon in the life of a vehicle; this appear it needs to be a recall or something done for the thousands of people that have this issue.
Corrective Action:
Got diagnosed with needing rear differential work $5k right after extended warranty was up, I proudly maintain my car well and in timely fashion. The vehicle is now unable to turn and reverse without sounding like something is breaking; this is two months after diagnosis. Spoke with ford quick lane rep who stated a lot of the Ford vehicle’s differential have been going up. Such a expensive important mechanical power train issues shouldn’t be a issue so soon in the life of a vehicle; this appear it needs to be a recall or something done for the thousands of people that have this issue.
Additional Notes:
Got diagnosed with needing rear differential work $5k right after extended warranty was up, I proudly maintain my car well and in timely fashion. The vehicle is now unable to turn and reverse without sounding like something is breaking; this is two months after diagnosis. Spoke with ford quick lane rep who stated a lot of the Ford vehicle’s differential have been going up. Such a expensive important mechanical power train issues shouldn’t be a issue so soon in the life of a vehicle; this appear it needs to be a recall or something done for the thousands of people that have this issue.
Mfg Campaign: 11520133
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 34,277.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 34,277.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 34,277.
Mfg Campaign: 11519455
Recall Date: Apr 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is a coolant intrusion in cylinder 2. My cylinder would misfire while driving at high speeds on the highway. Also, alarms of overheating of the engine would pop up. I took it to a Ford dealer and confirmed that it is a coolant intrusion and they tvwould try to charge $7,800.00 plus tax for a manufacture design defect.
Corrective Action:
This is a coolant intrusion in cylinder 2. My cylinder would misfire while driving at high speeds on the highway. Also, alarms of overheating of the engine would pop up. I took it to a Ford dealer and confirmed that it is a coolant intrusion and they tvwould try to charge $7,800.00 plus tax for a manufacture design defect.
Additional Notes:
This is a coolant intrusion in cylinder 2. My cylinder would misfire while driving at high speeds on the highway. Also, alarms of overheating of the engine would pop up. I took it to a Ford dealer and confirmed that it is a coolant intrusion and they tvwould try to charge $7,800.00 plus tax for a manufacture design defect.
Mfg Campaign: 11517984
Recall Date: Apr 20, 2023
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