Complaints & Recalls
Official Safety Recalls - Important!
26 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Consumer Complaints
247 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission. 2020 Ford edge sel backup camera is out and needing replaced as well.
Corrective Action:
2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission. 2020 Ford edge sel backup camera is out and needing replaced as well.
Additional Notes:
2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission. 2020 Ford edge sel backup camera is out and needing replaced as well.
Mfg Campaign: 11590176
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 43,000.
Mfg Campaign: 11587793
Recall Date: May 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that the USB port became inoperable. The vehicle was taken to the local dealer, who stated that the unit was destroyed. There were no warning lights illuminated. The dealer informed the contact that liquid might have fallen into the unit. The vehicle was repaired. The contact replaced the charging cord. The contact stated that while driving at an undisclosed speed, the screen went black. The vehicle was taken to the same local dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) needed to be replaced and there was no warranty coverage on the vehicle. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 39,006.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that the USB port became inoperable. The vehicle was taken to the local dealer, who stated that the unit was destroyed. There were no warning lights illuminated. The dealer informed the contact that liquid might have fallen into the unit. The vehicle was repaired. The contact replaced the charging cord. The contact stated that while driving at an undisclosed speed, the screen went black. The vehicle was taken to the same local dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) needed to be replaced and there was no warranty coverage on the vehicle. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 39,006.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that the USB port became inoperable. The vehicle was taken to the local dealer, who stated that the unit was destroyed. There were no warning lights illuminated. The dealer informed the contact that liquid might have fallen into the unit. The vehicle was repaired. The contact replaced the charging cord. The contact stated that while driving at an undisclosed speed, the screen went black. The vehicle was taken to the same local dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) needed to be replaced and there was no warranty coverage on the vehicle. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 39,006.
Mfg Campaign: 11587913
Recall Date: May 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When accelerating the car hesitates or has jerking action from 10-30 MPH. When this happens I was almost rear ended a few times due to almost coming to a quick stop jerking action where the car is very slow accelerating from an intersection. I have done some research to find out that there are hundreds with the same issue with Ford Edge cars. This issue is getting more noticeable as the car gets older. Having problems with some dealerships getting the problem resolved or fixed. I was told to fill out your form with this information. Thank you for your time.
Corrective Action:
When accelerating the car hesitates or has jerking action from 10-30 MPH. When this happens I was almost rear ended a few times due to almost coming to a quick stop jerking action where the car is very slow accelerating from an intersection. I have done some research to find out that there are hundreds with the same issue with Ford Edge cars. This issue is getting more noticeable as the car gets older. Having problems with some dealerships getting the problem resolved or fixed. I was told to fill out your form with this information. Thank you for your time.
Additional Notes:
When accelerating the car hesitates or has jerking action from 10-30 MPH. When this happens I was almost rear ended a few times due to almost coming to a quick stop jerking action where the car is very slow accelerating from an intersection. I have done some research to find out that there are hundreds with the same issue with Ford Edge cars. This issue is getting more noticeable as the car gets older. Having problems with some dealerships getting the problem resolved or fixed. I was told to fill out your form with this information. Thank you for your time.
Mfg Campaign: 11587354
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2020 Ford Edge. The contact stated while driving 50-55 MPH, the vehicle started losing motive power. The coolant temperature warning light was illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle was unmovable. The contact then purchased coolant and added coolant to the reservoir. The contact was able to drive the vehicle; however, the failure recurred within 2 hours. The contact added coolant to the vehicle and was able to continue driving. The vehicle was taken to the Ford dealer, where the contact was informed that she would be charged a fee for a diagnostic test. The contact declined and the vehicle was taken to the dealer where it was purchased. The vehicle was not diagnosed or repaired. The contact stated that her grandfather who was an independent mechanic inspected the vehicle and informed her that coolant could be leaking into the engine. The contact related the failure to Ford Campaign Number: 20-2234. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact's daughter owns a 2020 Ford Edge. The contact stated while driving 50-55 MPH, the vehicle started losing motive power. The coolant temperature warning light was illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle was unmovable. The contact then purchased coolant and added coolant to the reservoir. The contact was able to drive the vehicle; however, the failure recurred within 2 hours. The contact added coolant to the vehicle and was able to continue driving. The vehicle was taken to the Ford dealer, where the contact was informed that she would be charged a fee for a diagnostic test. The contact declined and the vehicle was taken to the dealer where it was purchased. The vehicle was not diagnosed or repaired. The contact stated that her grandfather who was an independent mechanic inspected the vehicle and informed her that coolant could be leaking into the engine. The contact related the failure to Ford Campaign Number: 20-2234. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact's daughter owns a 2020 Ford Edge. The contact stated while driving 50-55 MPH, the vehicle started losing motive power. The coolant temperature warning light was illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle was unmovable. The contact then purchased coolant and added coolant to the reservoir. The contact was able to drive the vehicle; however, the failure recurred within 2 hours. The contact added coolant to the vehicle and was able to continue driving. The vehicle was taken to the Ford dealer, where the contact was informed that she would be charged a fee for a diagnostic test. The contact declined and the vehicle was taken to the dealer where it was purchased. The vehicle was not diagnosed or repaired. The contact stated that her grandfather who was an independent mechanic inspected the vehicle and informed her that coolant could be leaking into the engine. The contact related the failure to Ford Campaign Number: 20-2234. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11587505
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Corrective Action:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Additional Notes:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Mfg Campaign: 11587256
Recall Date: May 6, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Corrective Action:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Additional Notes:
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.
Mfg Campaign: 11587256
Recall Date: May 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Mfg Campaign: 11586016
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.
Mfg Campaign: 11586016
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while towing a 2014 Fleetwood Providence 42P, the contact made a turn around a curve, drove over a bump in the roadway, and the vehicle went into a death wobble. Additionally, while driving 20 MPH, the vehicle drove over a bump in the roadway, and the vehicle went into a death wobble. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 17,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while towing a 2014 Fleetwood Providence 42P, the contact made a turn around a curve, drove over a bump in the roadway, and the vehicle went into a death wobble. Additionally, while driving 20 MPH, the vehicle drove over a bump in the roadway, and the vehicle went into a death wobble. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 17,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while towing a 2014 Fleetwood Providence 42P, the contact made a turn around a curve, drove over a bump in the roadway, and the vehicle went into a death wobble. Additionally, while driving 20 MPH, the vehicle drove over a bump in the roadway, and the vehicle went into a death wobble. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 17,000.
Mfg Campaign: 11585765
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11582910
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11582910
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11582910
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Corrective Action:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Additional Notes:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Mfg Campaign: 11579871
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Corrective Action:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Additional Notes:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Mfg Campaign: 11579871
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Corrective Action:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Additional Notes:
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
Mfg Campaign: 11579871
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Corrective Action:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Additional Notes:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Mfg Campaign: 11579764
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Corrective Action:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Additional Notes:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Mfg Campaign: 11579764
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Corrective Action:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Additional Notes:
EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?
Mfg Campaign: 11579764
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screen sometimes won’t work at all. Just get a black screen and the power button won’t turn it back on. Tried pressing all buttons and it wouldn’t turn on until I shut off the car and turned it back on.
Corrective Action:
The screen sometimes won’t work at all. Just get a black screen and the power button won’t turn it back on. Tried pressing all buttons and it wouldn’t turn on until I shut off the car and turned it back on.
Additional Notes:
The screen sometimes won’t work at all. Just get a black screen and the power button won’t turn it back on. Tried pressing all buttons and it wouldn’t turn on until I shut off the car and turned it back on.
Mfg Campaign: 11576811
Recall Date: Mar 12, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury