Complaints & Recalls
Consumer Complaints
356 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The door check arm welds on my passenger door have failed and my drivers side door is starting to fail. This is rendering my vehicle front doors unusable. In the event of an accident, being able to open the doors properly seems like it is a HUGE safety issue.
Corrective Action:
The door check arm welds on my passenger door have failed and my drivers side door is starting to fail. This is rendering my vehicle front doors unusable. In the event of an accident, being able to open the doors properly seems like it is a HUGE safety issue.
Additional Notes:
The door check arm welds on my passenger door have failed and my drivers side door is starting to fail. This is rendering my vehicle front doors unusable. In the event of an accident, being able to open the doors properly seems like it is a HUGE safety issue.
Mfg Campaign: 11574987
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Corrective Action:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Additional Notes:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Mfg Campaign: 11574418
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Corrective Action:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Additional Notes:
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
Mfg Campaign: 11574418
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Potential Consequences:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that while opening the front driver's side door, the door made an abnormal metallic sound. Additionally, the contact stated that the door failed to close as needed. The vehicle was taken to the dealer, where it was determined that the door check arm spot welds were fractured. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that while opening the front driver's side door, the door made an abnormal metallic sound. Additionally, the contact stated that the door failed to close as needed. The vehicle was taken to the dealer, where it was determined that the door check arm spot welds were fractured. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that while opening the front driver's side door, the door made an abnormal metallic sound. Additionally, the contact stated that the door failed to close as needed. The vehicle was taken to the dealer, where it was determined that the door check arm spot welds were fractured. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Mfg Campaign: 11573957
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.
Corrective Action:
The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.
Additional Notes:
The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.
Mfg Campaign: 11574120
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11573647
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
hi, I don't feel secure anymore driving this car with this fire recall, what can I do? Nobody want to buy that car with this failure. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
hi, I don't feel secure anymore driving this car with this fire recall, what can I do? Nobody want to buy that car with this failure. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
hi, I don't feel secure anymore driving this car with this fire recall, what can I do? Nobody want to buy that car with this failure. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573407
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 2/19/2024 i exited my vehicle and heard a popping noise. At that time I couldn't figure out where the noise came from. After existing the vehicle I attempted to close the door, unfortunately the door would not close property. It was clicking and the entire door wouldn't align properly without closing. when opening the door it also opens and hangs. Also the window does not roll more that 25% down and stops. Do if impact on either side, or a fire in the vehicle would prevent someone to escape I went to the internet and started researching the issue. I found many same model and year vehicles have the same issue. The issue is the 3 spot welds that hold the door fail and at the time of failure break the control arm that connects the door.
Corrective Action:
On 2/19/2024 i exited my vehicle and heard a popping noise. At that time I couldn't figure out where the noise came from. After existing the vehicle I attempted to close the door, unfortunately the door would not close property. It was clicking and the entire door wouldn't align properly without closing. when opening the door it also opens and hangs. Also the window does not roll more that 25% down and stops. Do if impact on either side, or a fire in the vehicle would prevent someone to escape I went to the internet and started researching the issue. I found many same model and year vehicles have the same issue. The issue is the 3 spot welds that hold the door fail and at the time of failure break the control arm that connects the door.
Additional Notes:
On 2/19/2024 i exited my vehicle and heard a popping noise. At that time I couldn't figure out where the noise came from. After existing the vehicle I attempted to close the door, unfortunately the door would not close property. It was clicking and the entire door wouldn't align properly without closing. when opening the door it also opens and hangs. Also the window does not roll more that 25% down and stops. Do if impact on either side, or a fire in the vehicle would prevent someone to escape I went to the internet and started researching the issue. I found many same model and year vehicles have the same issue. The issue is the 3 spot welds that hold the door fail and at the time of failure break the control arm that connects the door.
Mfg Campaign: 11573420
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On the driver door, the door check welds have failed. Heard a grinding clunking sound and had my mechanic look at the car; he identified what had occurred. I have researched online and found instances where once this is broken the door might open without warning. Because of this I am very gentle in using the door, opening it just enough to get inside. I do not use the window. I had my dealer body shop look at the door and they advised this is a problem they have been seeing. Their repair estimate is about $750. That’s just to rivet the part in place. They advised that to replace the part is approximately $2500. The odd sound the door was making started gradually and became worse. I first noticed a couple of months ago. There were no warning lights or messages prior to failure.
Corrective Action:
On the driver door, the door check welds have failed. Heard a grinding clunking sound and had my mechanic look at the car; he identified what had occurred. I have researched online and found instances where once this is broken the door might open without warning. Because of this I am very gentle in using the door, opening it just enough to get inside. I do not use the window. I had my dealer body shop look at the door and they advised this is a problem they have been seeing. Their repair estimate is about $750. That’s just to rivet the part in place. They advised that to replace the part is approximately $2500. The odd sound the door was making started gradually and became worse. I first noticed a couple of months ago. There were no warning lights or messages prior to failure.
Additional Notes:
On the driver door, the door check welds have failed. Heard a grinding clunking sound and had my mechanic look at the car; he identified what had occurred. I have researched online and found instances where once this is broken the door might open without warning. Because of this I am very gentle in using the door, opening it just enough to get inside. I do not use the window. I had my dealer body shop look at the door and they advised this is a problem they have been seeing. Their repair estimate is about $750. That’s just to rivet the part in place. They advised that to replace the part is approximately $2500. The odd sound the door was making started gradually and became worse. I first noticed a couple of months ago. There were no warning lights or messages prior to failure.
Mfg Campaign: 11572764
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11572041
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ford Escape 2020 Hybrid 51,000 miles. Left front door pops and makes crunching noise when opened. The window does not go down now. just saw that repairs will be handled under customer satisfaction program. Door 'hinge' just started making noises. If FORD doesn't follow thru I will send another complaint.
Corrective Action:
Ford Escape 2020 Hybrid 51,000 miles. Left front door pops and makes crunching noise when opened. The window does not go down now. just saw that repairs will be handled under customer satisfaction program. Door 'hinge' just started making noises. If FORD doesn't follow thru I will send another complaint.
Additional Notes:
Ford Escape 2020 Hybrid 51,000 miles. Left front door pops and makes crunching noise when opened. The window does not go down now. just saw that repairs will be handled under customer satisfaction program. Door 'hinge' just started making noises. If FORD doesn't follow thru I will send another complaint.
Mfg Campaign: 11571959
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Corrective Action:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Additional Notes:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Mfg Campaign: 11571462
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Corrective Action:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Additional Notes:
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Mfg Campaign: 11571462
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11571084
Recall Date: Feb 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver door welds snapped and window controls no longer functions normally. Door does not open or close properly. Inspection available. safety is at risk because door does not close properly and could fly open when driving causing collision and injury to myself or others. Problem confirmed by dealer as a known problem with 2020 Escapes. Vehicle inspected by dealer. Told not repairable- new door needed. Failure occurred without warning in early January 2024.
Corrective Action:
Driver door welds snapped and window controls no longer functions normally. Door does not open or close properly. Inspection available. safety is at risk because door does not close properly and could fly open when driving causing collision and injury to myself or others. Problem confirmed by dealer as a known problem with 2020 Escapes. Vehicle inspected by dealer. Told not repairable- new door needed. Failure occurred without warning in early January 2024.
Additional Notes:
Driver door welds snapped and window controls no longer functions normally. Door does not open or close properly. Inspection available. safety is at risk because door does not close properly and could fly open when driving causing collision and injury to myself or others. Problem confirmed by dealer as a known problem with 2020 Escapes. Vehicle inspected by dealer. Told not repairable- new door needed. Failure occurred without warning in early January 2024.
Mfg Campaign: 11569746
Recall Date: Feb 4, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The spot welds in the left front door at the check arm attachment points in the door assembly broke. It is available for inspection upon request. My safety is put at risk because the door check arm is broken and the window won’t roll down as a result. The door has nothing to stop it from closing or opening, and if I were to require my window to roll down in the event of an accident my safety is jeopardized. This issue was confirmed at my dealership and they even provided me with a Ford memo SSM 51553 that acknowledges this problem. No one besides the dealership has inspected it yet. There were no warning lamps or messages. The issue started when the door suddenly made a loud popping noise when opened or closed, along with some resistance doing so. Then without warning the noise stopped, but now the door flings open and closed without any catching and my window will only roll down about 3 inches before stalling out. The first popping noise started three days ago, then it stopped and the door became non functioning yesterday. Dealership acknowledged this is a known issue, but Ford refuses to cover it.
Corrective Action:
The spot welds in the left front door at the check arm attachment points in the door assembly broke. It is available for inspection upon request. My safety is put at risk because the door check arm is broken and the window won’t roll down as a result. The door has nothing to stop it from closing or opening, and if I were to require my window to roll down in the event of an accident my safety is jeopardized. This issue was confirmed at my dealership and they even provided me with a Ford memo SSM 51553 that acknowledges this problem. No one besides the dealership has inspected it yet. There were no warning lamps or messages. The issue started when the door suddenly made a loud popping noise when opened or closed, along with some resistance doing so. Then without warning the noise stopped, but now the door flings open and closed without any catching and my window will only roll down about 3 inches before stalling out. The first popping noise started three days ago, then it stopped and the door became non functioning yesterday. Dealership acknowledged this is a known issue, but Ford refuses to cover it.
Additional Notes:
The spot welds in the left front door at the check arm attachment points in the door assembly broke. It is available for inspection upon request. My safety is put at risk because the door check arm is broken and the window won’t roll down as a result. The door has nothing to stop it from closing or opening, and if I were to require my window to roll down in the event of an accident my safety is jeopardized. This issue was confirmed at my dealership and they even provided me with a Ford memo SSM 51553 that acknowledges this problem. No one besides the dealership has inspected it yet. There were no warning lamps or messages. The issue started when the door suddenly made a loud popping noise when opened or closed, along with some resistance doing so. Then without warning the noise stopped, but now the door flings open and closed without any catching and my window will only roll down about 3 inches before stalling out. The first popping noise started three days ago, then it stopped and the door became non functioning yesterday. Dealership acknowledged this is a known issue, but Ford refuses to cover it.
Mfg Campaign: 11569440
Recall Date: Feb 2, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Door stop check broke in cold weather. No wide swinging of door and no weight on door has occurred. Dealership is stating entire door needs to be replaced and paint matched. Charges are estimated between $2500-$3100.
Corrective Action:
Door stop check broke in cold weather. No wide swinging of door and no weight on door has occurred. Dealership is stating entire door needs to be replaced and paint matched. Charges are estimated between $2500-$3100.
Additional Notes:
Door stop check broke in cold weather. No wide swinging of door and no weight on door has occurred. Dealership is stating entire door needs to be replaced and paint matched. Charges are estimated between $2500-$3100.
Mfg Campaign: 11568827
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Initially driver side door began sluggishly opening proceeding to a grinding open which and finally incomplete opening. Power window has also become inoperable. Dealer charged $400 to look at what is obviously a known problem and said needed a brand new door and quoted $3,000+ (10% of a new car!) Refused service and a mechanic explained the situation regarding the welding failure and said he "opted" to not attempt to re-install the door check, meaning the door now will fly wide open if not perfectly controlled (which will obviously result in damage to hinge system. We found our car with several hilarious flyers printed (attached below) showing the full awareness of the issue.Our escape is a fully loaded Titanium model and issue began developing at about 49,000 miles. Car has never been in a crash of any kind and has 50,000 miles the VAST majority being 300 mile round trips on the highway for work.
Corrective Action:
Initially driver side door began sluggishly opening proceeding to a grinding open which and finally incomplete opening. Power window has also become inoperable. Dealer charged $400 to look at what is obviously a known problem and said needed a brand new door and quoted $3,000+ (10% of a new car!) Refused service and a mechanic explained the situation regarding the welding failure and said he "opted" to not attempt to re-install the door check, meaning the door now will fly wide open if not perfectly controlled (which will obviously result in damage to hinge system. We found our car with several hilarious flyers printed (attached below) showing the full awareness of the issue.Our escape is a fully loaded Titanium model and issue began developing at about 49,000 miles. Car has never been in a crash of any kind and has 50,000 miles the VAST majority being 300 mile round trips on the highway for work.
Additional Notes:
Initially driver side door began sluggishly opening proceeding to a grinding open which and finally incomplete opening. Power window has also become inoperable. Dealer charged $400 to look at what is obviously a known problem and said needed a brand new door and quoted $3,000+ (10% of a new car!) Refused service and a mechanic explained the situation regarding the welding failure and said he "opted" to not attempt to re-install the door check, meaning the door now will fly wide open if not perfectly controlled (which will obviously result in damage to hinge system. We found our car with several hilarious flyers printed (attached below) showing the full awareness of the issue.Our escape is a fully loaded Titanium model and issue began developing at about 49,000 miles. Car has never been in a crash of any kind and has 50,000 miles the VAST majority being 300 mile round trips on the highway for work.
Mfg Campaign: 11568397
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11568512
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the passenger’s side door check spot welds had failed, and the door would not properly open or close. The vehicle was taken to the local dealer who determined that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the passenger’s side door check spot welds had failed, and the door would not properly open or close. The vehicle was taken to the local dealer who determined that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the passenger’s side door check spot welds had failed, and the door would not properly open or close. The vehicle was taken to the local dealer who determined that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.
Mfg Campaign: 11568077
Recall Date: Jan 26, 2024
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