Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape Hybrid vehicles. The engine crankshaft may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S10
Recall Date: Feb 24, 2022
Consumer Complaints
130 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Door Weld is broken in drivers door. Extended warranty with EasyCare will not cover it. It is a known issue with this vehicle. How do we get it fixed, without spending out of pocket to fix Ford's issue
Corrective Action:
Door Weld is broken in drivers door. Extended warranty with EasyCare will not cover it. It is a known issue with this vehicle. How do we get it fixed, without spending out of pocket to fix Ford's issue
Additional Notes:
Door Weld is broken in drivers door. Extended warranty with EasyCare will not cover it. It is a known issue with this vehicle. How do we get it fixed, without spending out of pocket to fix Ford's issue
Mfg Campaign: 11546584
Recall Date: Sep 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front drivers side door suddenly started making crunching sound when opening. There was no damage, accident, warning or any other incident that proceeded it. It was working normally and then it wasn’t. It is a safety issue because the door doesn’t open fully and the window and door locks do also not work properly. Window will roll down but not up which makes it impossible to secure vehicle. Cannot open locked door with remote, must manually unlock from passenger side. Could be dangerous if needing to get in vehicle quickly. Was taken to Ford dealer who said door needed to be replaced but didn’t have a body shop and left it to us to figure out.
Corrective Action:
Front drivers side door suddenly started making crunching sound when opening. There was no damage, accident, warning or any other incident that proceeded it. It was working normally and then it wasn’t. It is a safety issue because the door doesn’t open fully and the window and door locks do also not work properly. Window will roll down but not up which makes it impossible to secure vehicle. Cannot open locked door with remote, must manually unlock from passenger side. Could be dangerous if needing to get in vehicle quickly. Was taken to Ford dealer who said door needed to be replaced but didn’t have a body shop and left it to us to figure out.
Additional Notes:
Front drivers side door suddenly started making crunching sound when opening. There was no damage, accident, warning or any other incident that proceeded it. It was working normally and then it wasn’t. It is a safety issue because the door doesn’t open fully and the window and door locks do also not work properly. Window will roll down but not up which makes it impossible to secure vehicle. Cannot open locked door with remote, must manually unlock from passenger side. Could be dangerous if needing to get in vehicle quickly. Was taken to Ford dealer who said door needed to be replaced but didn’t have a body shop and left it to us to figure out.
Mfg Campaign: 11545302
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The door check arm on the driver's side door weld broke. Before it happened, it would make a noise when closing before it broke. The dealer has confirmed it and wants to replace the whole door. I would be required to pay for it plus the painting of the door. I have found that this problem has happened before. This issue is a safety problem and should be a recall. There was no accident. This part was failing for 3 to 4 weeks. I had no clue the part was failing. The car is currently at the dealer.
Corrective Action:
The door check arm on the driver's side door weld broke. Before it happened, it would make a noise when closing before it broke. The dealer has confirmed it and wants to replace the whole door. I would be required to pay for it plus the painting of the door. I have found that this problem has happened before. This issue is a safety problem and should be a recall. There was no accident. This part was failing for 3 to 4 weeks. I had no clue the part was failing. The car is currently at the dealer.
Additional Notes:
The door check arm on the driver's side door weld broke. Before it happened, it would make a noise when closing before it broke. The dealer has confirmed it and wants to replace the whole door. I would be required to pay for it plus the painting of the door. I have found that this problem has happened before. This issue is a safety problem and should be a recall. There was no accident. This part was failing for 3 to 4 weeks. I had no clue the part was failing. The car is currently at the dealer.
Mfg Campaign: 11544663
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11544785
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver door hinge weld broke. The door makes loud popping sound and the window will not go down.
Corrective Action:
Driver door hinge weld broke. The door makes loud popping sound and the window will not go down.
Additional Notes:
Driver door hinge weld broke. The door makes loud popping sound and the window will not go down.
Mfg Campaign: 11543758
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Most of the welds on the driver door bracket that holds the door latch mechanism have failed.
Corrective Action:
Most of the welds on the driver door bracket that holds the door latch mechanism have failed.
Additional Notes:
Most of the welds on the driver door bracket that holds the door latch mechanism have failed.
Mfg Campaign: 11541851
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side door hinge welds have gave way as making popping sounds and the window does not roll down all the way.
Corrective Action:
Driver side door hinge welds have gave way as making popping sounds and the window does not roll down all the way.
Additional Notes:
Driver side door hinge welds have gave way as making popping sounds and the window does not roll down all the way.
Mfg Campaign: 11541349
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11541208
Recall Date: Aug 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers door stop latch welds failed. This severely limits smooth opening and closing of the door as it binds up while moving the door. This happened at 34,500 miles, so fortunately it will be covered by the warranty. If this poor quality manufacturing causes it to happen to the other 3 doors, who will pay for this? Please issue a recall, this is a very common problem.
Corrective Action:
Drivers door stop latch welds failed. This severely limits smooth opening and closing of the door as it binds up while moving the door. This happened at 34,500 miles, so fortunately it will be covered by the warranty. If this poor quality manufacturing causes it to happen to the other 3 doors, who will pay for this? Please issue a recall, this is a very common problem.
Additional Notes:
Drivers door stop latch welds failed. This severely limits smooth opening and closing of the door as it binds up while moving the door. This happened at 34,500 miles, so fortunately it will be covered by the warranty. If this poor quality manufacturing causes it to happen to the other 3 doors, who will pay for this? Please issue a recall, this is a very common problem.
Mfg Campaign: 11534888
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The spot welds in the front driver's side door have failed, the door makes a loud popping noise when opening or closing the door, and the window has difficulty going up and down. The vehicle would be available for inspection. An internet search of this problem has indicated that my door could come open without warning. I have taken the vehicle to a body shop who have confirmed the spot welds have failed. The door began to make a slight creaking noise about 2 weeks prior to my noticing the spot welds had failed.
Corrective Action:
The spot welds in the front driver's side door have failed, the door makes a loud popping noise when opening or closing the door, and the window has difficulty going up and down. The vehicle would be available for inspection. An internet search of this problem has indicated that my door could come open without warning. I have taken the vehicle to a body shop who have confirmed the spot welds have failed. The door began to make a slight creaking noise about 2 weeks prior to my noticing the spot welds had failed.
Additional Notes:
The spot welds in the front driver's side door have failed, the door makes a loud popping noise when opening or closing the door, and the window has difficulty going up and down. The vehicle would be available for inspection. An internet search of this problem has indicated that my door could come open without warning. I have taken the vehicle to a body shop who have confirmed the spot welds have failed. The door began to make a slight creaking noise about 2 weeks prior to my noticing the spot welds had failed.
Mfg Campaign: 11534618
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have a Certified 21 Ford Escape Hybrid - I opened the drivers side door and the 3 welds to the hinge broke. The internet stated this is a common safety issue. It was a past recall with Ford. Ford is not honoring their quality, and refuses to fix the issue. Even the dealer admitted it is a common safety issue. The case number with [XXX] / Ford Motor Company [XXX] / [XXX] will not return calls, and I've been reaching out for 2 weeks. [XXX] a supervisor admitted this was a recall issue but my car escape isn't on the list... The dealer is trying to charge over $4000 to repair 3 welds. Please help, I don't feel safe with the door broken INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I have a Certified 21 Ford Escape Hybrid - I opened the drivers side door and the 3 welds to the hinge broke. The internet stated this is a common safety issue. It was a past recall with Ford. Ford is not honoring their quality, and refuses to fix the issue. Even the dealer admitted it is a common safety issue. The case number with [XXX] / Ford Motor Company [XXX] / [XXX] will not return calls, and I've been reaching out for 2 weeks. [XXX] a supervisor admitted this was a recall issue but my car escape isn't on the list... The dealer is trying to charge over $4000 to repair 3 welds. Please help, I don't feel safe with the door broken INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I have a Certified 21 Ford Escape Hybrid - I opened the drivers side door and the 3 welds to the hinge broke. The internet stated this is a common safety issue. It was a past recall with Ford. Ford is not honoring their quality, and refuses to fix the issue. Even the dealer admitted it is a common safety issue. The case number with [XXX] / Ford Motor Company [XXX] / [XXX] will not return calls, and I've been reaching out for 2 weeks. [XXX] a supervisor admitted this was a recall issue but my car escape isn't on the list... The dealer is trying to charge over $4000 to repair 3 welds. Please help, I don't feel safe with the door broken INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11532280
Recall Date: Jul 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was just sent A report on the issues with the door of the 2021 Ford Escape. I live in Dallas Tx. I purchased my Ford Escape in 2021 and in the past month I have had so many issues until I don't know where to start. One is currently the door issue; I heard a pop then a knocking, then a grinding then the door would not close. I was told the bracket needs to be replaced and that I would have to pay for the repairs. Because of what is happening with the door I can't let my window down because it either goes back up slowly or will go down when I am pushing for it to go up, or it will not go back up at all. I've been fighting with the dealership they are saying I will have to pay for the repairs. I Filed a complaint with customer relations but was not given a claim number but was told they might or might not respond back.
Corrective Action:
I was just sent A report on the issues with the door of the 2021 Ford Escape. I live in Dallas Tx. I purchased my Ford Escape in 2021 and in the past month I have had so many issues until I don't know where to start. One is currently the door issue; I heard a pop then a knocking, then a grinding then the door would not close. I was told the bracket needs to be replaced and that I would have to pay for the repairs. Because of what is happening with the door I can't let my window down because it either goes back up slowly or will go down when I am pushing for it to go up, or it will not go back up at all. I've been fighting with the dealership they are saying I will have to pay for the repairs. I Filed a complaint with customer relations but was not given a claim number but was told they might or might not respond back.
Additional Notes:
I was just sent A report on the issues with the door of the 2021 Ford Escape. I live in Dallas Tx. I purchased my Ford Escape in 2021 and in the past month I have had so many issues until I don't know where to start. One is currently the door issue; I heard a pop then a knocking, then a grinding then the door would not close. I was told the bracket needs to be replaced and that I would have to pay for the repairs. Because of what is happening with the door I can't let my window down because it either goes back up slowly or will go down when I am pushing for it to go up, or it will not go back up at all. I've been fighting with the dealership they are saying I will have to pay for the repairs. I Filed a complaint with customer relations but was not given a claim number but was told they might or might not respond back.
Mfg Campaign: 11531598
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ford Escape The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Escape The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Escape The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11530747
Recall Date: Jul 6, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Corrective Action:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Additional Notes:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Mfg Campaign: 11530554
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Corrective Action:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Additional Notes:
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Mfg Campaign: 11530554
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door had experienced multiple defects. The contact stated that a metal piece on the door had formed 3 holes on the inside of the door. As a result, the door would swing open without hesitation; in addition, the window failed to roll down as needed. The vehicle was initially taken to a local dealer who could not service the vehicle and referred her to the manufacturer for assistance. The manufacturer was notified, and a case was filed. The vehicle was then taken to Hubler Ford Center, Inc. (2605 IN-130 #44, Shelbyville, IN 46176) and diagnosed and the contact was provided an estimate for the repair. The manufacturer agreed to cover a part of the repair cost. The vehicle was not repaired. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door had experienced multiple defects. The contact stated that a metal piece on the door had formed 3 holes on the inside of the door. As a result, the door would swing open without hesitation; in addition, the window failed to roll down as needed. The vehicle was initially taken to a local dealer who could not service the vehicle and referred her to the manufacturer for assistance. The manufacturer was notified, and a case was filed. The vehicle was then taken to Hubler Ford Center, Inc. (2605 IN-130 #44, Shelbyville, IN 46176) and diagnosed and the contact was provided an estimate for the repair. The manufacturer agreed to cover a part of the repair cost. The vehicle was not repaired. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door had experienced multiple defects. The contact stated that a metal piece on the door had formed 3 holes on the inside of the door. As a result, the door would swing open without hesitation; in addition, the window failed to roll down as needed. The vehicle was initially taken to a local dealer who could not service the vehicle and referred her to the manufacturer for assistance. The manufacturer was notified, and a case was filed. The vehicle was then taken to Hubler Ford Center, Inc. (2605 IN-130 #44, Shelbyville, IN 46176) and diagnosed and the contact was provided an estimate for the repair. The manufacturer agreed to cover a part of the repair cost. The vehicle was not repaired. The failure mileage was approximately 35,000.
Mfg Campaign: 11518133
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hybrid battery failure. Vehicle wouldn’t start and activated many warning notices on the instrument panel. Vehicle could not be shifted from the park position. Only way the vehicle could be moved was to activate the neutral tow feature which allowed shift knob to be moved from park to neutral position. Vehicle has since been taken to Conway Ford in Conway SC to be repaired via flatbed truck towing service. Conway Ford worked on the vehicle and determined that a hybrid battery module needed to be replaced. After replacement of module the hybrid issue remained unresolved. Ford has since approved Convey Ford replacement of the hybrid battery. Dealer is currently in the process of replacing hybrid battery. Prior to the hybrid failure there were no advance notices.
Corrective Action:
Hybrid battery failure. Vehicle wouldn’t start and activated many warning notices on the instrument panel. Vehicle could not be shifted from the park position. Only way the vehicle could be moved was to activate the neutral tow feature which allowed shift knob to be moved from park to neutral position. Vehicle has since been taken to Conway Ford in Conway SC to be repaired via flatbed truck towing service. Conway Ford worked on the vehicle and determined that a hybrid battery module needed to be replaced. After replacement of module the hybrid issue remained unresolved. Ford has since approved Convey Ford replacement of the hybrid battery. Dealer is currently in the process of replacing hybrid battery. Prior to the hybrid failure there were no advance notices.
Additional Notes:
Hybrid battery failure. Vehicle wouldn’t start and activated many warning notices on the instrument panel. Vehicle could not be shifted from the park position. Only way the vehicle could be moved was to activate the neutral tow feature which allowed shift knob to be moved from park to neutral position. Vehicle has since been taken to Conway Ford in Conway SC to be repaired via flatbed truck towing service. Conway Ford worked on the vehicle and determined that a hybrid battery module needed to be replaced. After replacement of module the hybrid issue remained unresolved. Ford has since approved Convey Ford replacement of the hybrid battery. Dealer is currently in the process of replacing hybrid battery. Prior to the hybrid failure there were no advance notices.
Mfg Campaign: 11513168
Recall Date: Mar 22, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Escape Hybrid. The contact stated that after parking the vehicle, the next morning the vehicle lost electrical power and failed to start. The contact could only open the door by using the key manually. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The failure mileage was 14,000.
Corrective Action:
The contact owns a 2021 Ford Escape Hybrid. The contact stated that after parking the vehicle, the next morning the vehicle lost electrical power and failed to start. The contact could only open the door by using the key manually. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The failure mileage was 14,000.
Additional Notes:
The contact owns a 2021 Ford Escape Hybrid. The contact stated that after parking the vehicle, the next morning the vehicle lost electrical power and failed to start. The contact could only open the door by using the key manually. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The failure mileage was 14,000.
Mfg Campaign: 11512814
Recall Date: Mar 20, 2023
Ford Motor Company
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Corrective Action:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Additional Notes:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Mfg Campaign: 11510810
Recall Date: Mar 8, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Corrective Action:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Additional Notes:
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
Mfg Campaign: 11510810
Recall Date: Mar 8, 2023
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