Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape Hybrid vehicles. The engine crankshaft may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S10
Recall Date: Feb 24, 2022
Consumer Complaints
130 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving with the automatic cruise control engaged it sometimes reads country road signs as speed limit signs. When I turn onto Dakota County road 85,as an example, it reads it as 85mph and accelerates to 85mph. I have to cancel the cruise to stop it. The speed limit that is shown on the instrument panel also changes to 85mph. The actual speed limit is 55mph. This has happened several times and on other roads.
Corrective Action:
When driving with the automatic cruise control engaged it sometimes reads country road signs as speed limit signs. When I turn onto Dakota County road 85,as an example, it reads it as 85mph and accelerates to 85mph. I have to cancel the cruise to stop it. The speed limit that is shown on the instrument panel also changes to 85mph. The actual speed limit is 55mph. This has happened several times and on other roads.
Additional Notes:
When driving with the automatic cruise control engaged it sometimes reads country road signs as speed limit signs. When I turn onto Dakota County road 85,as an example, it reads it as 85mph and accelerates to 85mph. I have to cancel the cruise to stop it. The speed limit that is shown on the instrument panel also changes to 85mph. The actual speed limit is 55mph. This has happened several times and on other roads.
Mfg Campaign: 11456805
Recall Date: Mar 15, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
On Dec. 26, 2021, I was in a collision with another vehicle and the driver side airbag failed to activate. I suffered a fractured sternum as a result. The car was a total loss, sent to a yard and sold. I don’t know if it is available for inspection. The police report states the air bags were deployed, but only the bottom one was and not the top one. I have a photo of the steering wheel which says “airbag” and shows it did not activate. My insurance company is Allstate and deemed the car a total loss.
Corrective Action:
On Dec. 26, 2021, I was in a collision with another vehicle and the driver side airbag failed to activate. I suffered a fractured sternum as a result. The car was a total loss, sent to a yard and sold. I don’t know if it is available for inspection. The police report states the air bags were deployed, but only the bottom one was and not the top one. I have a photo of the steering wheel which says “airbag” and shows it did not activate. My insurance company is Allstate and deemed the car a total loss.
Additional Notes:
On Dec. 26, 2021, I was in a collision with another vehicle and the driver side airbag failed to activate. I suffered a fractured sternum as a result. The car was a total loss, sent to a yard and sold. I don’t know if it is available for inspection. The police report states the air bags were deployed, but only the bottom one was and not the top one. I have a photo of the steering wheel which says “airbag” and shows it did not activate. My insurance company is Allstate and deemed the car a total loss.
Mfg Campaign: 11456489
Recall Date: Mar 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission issues has made me stuck at gas stations and other random places at night leaving me with no help
Corrective Action:
The transmission issues has made me stuck at gas stations and other random places at night leaving me with no help
Additional Notes:
The transmission issues has made me stuck at gas stations and other random places at night leaving me with no help
Mfg Campaign: 11455958
Recall Date: Mar 9, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact stated that while driving at 70 MPH, there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to a dealer where it was diagnosed a floorboard failure. The contact continued to drive the vehicle and the failure persisted. The vehicle was taken to numerous dealers where the failure was unable to be detected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact stated that while driving at 70 MPH, there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to a dealer where it was diagnosed a floorboard failure. The contact continued to drive the vehicle and the failure persisted. The vehicle was taken to numerous dealers where the failure was unable to be detected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact stated that while driving at 70 MPH, there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to a dealer where it was diagnosed a floorboard failure. The contact continued to drive the vehicle and the failure persisted. The vehicle was taken to numerous dealers where the failure was unable to be detected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Mfg Campaign: 11455580
Recall Date: Mar 7, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes are extremely loud when backing in the morning. I also notice what I would consider a longer breaking time thar I thought was related to the regenerative breaking system. I brought it in once to be looked at and Ford Tallahassee said its fine. It is not.
Corrective Action:
The brakes are extremely loud when backing in the morning. I also notice what I would consider a longer breaking time thar I thought was related to the regenerative breaking system. I brought it in once to be looked at and Ford Tallahassee said its fine. It is not.
Additional Notes:
The brakes are extremely loud when backing in the morning. I also notice what I would consider a longer breaking time thar I thought was related to the regenerative breaking system. I brought it in once to be looked at and Ford Tallahassee said its fine. It is not.
Mfg Campaign: 11453542
Recall Date: Feb 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The Electric Motor Cooling Pump failed and shut down the engine without warning. It occurred the first time on Route 1 at night and about two weeks later it occurred three consecutive times as I was driving on a local street. I was able to restart the car but was told by the dealership to have it towed to them, where it remains now while waiting for the part to arrive (which is on national back order). My safety and the safety of others was put at risk when I lost all power and only through sheer luck was I able to pull over safely. This problem was diagnosed at the dealership.
Corrective Action:
The Electric Motor Cooling Pump failed and shut down the engine without warning. It occurred the first time on Route 1 at night and about two weeks later it occurred three consecutive times as I was driving on a local street. I was able to restart the car but was told by the dealership to have it towed to them, where it remains now while waiting for the part to arrive (which is on national back order). My safety and the safety of others was put at risk when I lost all power and only through sheer luck was I able to pull over safely. This problem was diagnosed at the dealership.
Additional Notes:
The Electric Motor Cooling Pump failed and shut down the engine without warning. It occurred the first time on Route 1 at night and about two weeks later it occurred three consecutive times as I was driving on a local street. I was able to restart the car but was told by the dealership to have it towed to them, where it remains now while waiting for the part to arrive (which is on national back order). My safety and the safety of others was put at risk when I lost all power and only through sheer luck was I able to pull over safely. This problem was diagnosed at the dealership.
Mfg Campaign: 11445900
Recall Date: Jan 3, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Stopped at a red light on 3 lane highway, in middle lane. When light turned green, I tried to accelerate as usual, but the car (hybrid) would not go. Message on dashboard was "STOP SAFELY NOW". Car was coasting about 5 MPH. I was able to get barely off the road. I could turn the car on/off but could not get out of park and continued to receive this message. This vehicle is new, purchased less than a month ago now has 140 miles. Had to be towed to dealership. SInce this occurred I have found a recall on a few other Escape Hybrids with the same issue. REcall 21S31. The diagnostics of the car indicate same situation occurred on 11/29 but must have self-corrected.
Corrective Action:
Stopped at a red light on 3 lane highway, in middle lane. When light turned green, I tried to accelerate as usual, but the car (hybrid) would not go. Message on dashboard was "STOP SAFELY NOW". Car was coasting about 5 MPH. I was able to get barely off the road. I could turn the car on/off but could not get out of park and continued to receive this message. This vehicle is new, purchased less than a month ago now has 140 miles. Had to be towed to dealership. SInce this occurred I have found a recall on a few other Escape Hybrids with the same issue. REcall 21S31. The diagnostics of the car indicate same situation occurred on 11/29 but must have self-corrected.
Additional Notes:
Stopped at a red light on 3 lane highway, in middle lane. When light turned green, I tried to accelerate as usual, but the car (hybrid) would not go. Message on dashboard was "STOP SAFELY NOW". Car was coasting about 5 MPH. I was able to get barely off the road. I could turn the car on/off but could not get out of park and continued to receive this message. This vehicle is new, purchased less than a month ago now has 140 miles. Had to be towed to dealership. SInce this occurred I have found a recall on a few other Escape Hybrids with the same issue. REcall 21S31. The diagnostics of the car indicate same situation occurred on 11/29 but must have self-corrected.
Mfg Campaign: 11443591
Recall Date: Dec 13, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Stopped in the middle of three lanes at a red light, when light turned green car, which is a hybrid did not power back up. I could not accelerate. Message on dashboard was STOP NOW with red triangle symbol. I was on a State highway in heavy traffic. 55 mph speed limit. Going about 8 mph with flashers on I eventually got to right side of road. Car was then locked into park. , would start but immediately received same message. Vehicle has 130 miles on it. Was towed to dealer.
Corrective Action:
Stopped in the middle of three lanes at a red light, when light turned green car, which is a hybrid did not power back up. I could not accelerate. Message on dashboard was STOP NOW with red triangle symbol. I was on a State highway in heavy traffic. 55 mph speed limit. Going about 8 mph with flashers on I eventually got to right side of road. Car was then locked into park. , would start but immediately received same message. Vehicle has 130 miles on it. Was towed to dealer.
Additional Notes:
Stopped in the middle of three lanes at a red light, when light turned green car, which is a hybrid did not power back up. I could not accelerate. Message on dashboard was STOP NOW with red triangle symbol. I was on a State highway in heavy traffic. 55 mph speed limit. Going about 8 mph with flashers on I eventually got to right side of road. Car was then locked into park. , would start but immediately received same message. Vehicle has 130 miles on it. Was towed to dealer.
Mfg Campaign: 11443503
Recall Date: Dec 12, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
High Voltage battery warning occurs and gives possibility of shutting the car down
Corrective Action:
High Voltage battery warning occurs and gives possibility of shutting the car down
Additional Notes:
High Voltage battery warning occurs and gives possibility of shutting the car down
Mfg Campaign: 11419434
Recall Date: Jun 2, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
High Voltage battery warning occurs and gives possibility of shutting the car down
Corrective Action:
High Voltage battery warning occurs and gives possibility of shutting the car down
Additional Notes:
High Voltage battery warning occurs and gives possibility of shutting the car down
Mfg Campaign: 11419434
Recall Date: Jun 2, 2021
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