Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Corrective Action:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Additional Notes:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Mfg Campaign: 11184289
Recall Date: Mar 5, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Corrective Action:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Additional Notes:
THIS COMPLAINT IS A FOLLOW-UP TO ONE FILED EARLIER (11181564). THE PROBLEM IS NOW SOLVED THIS WIRE ISSUE IS NOT THE ONE IN THE TSB AND NOT CURRENTLY IN A RECALL. THIS VEHICLE AT APPROXIMATELY 43,000 MILES PRODUCED THE SAME SYMPTOMS AS THE TSB 13-12-12. MOTOR SUDDENLY STALLING, BACKFIRE SOMETIMES, ROUGH RUNNING, LOSS OF POWER, ETC. THE WIRE HARNESS HAD WORN THROUGH THE WRAP AND EVENTUALLY ONE OF THE WIRES IN THE BUNDLE ATOP THE MOTOR MADE INTERMITTENT CONTACT WITH A PART OF THE MOTOR. THIS CAUSED THE PCM TO THROW NUMEROUS CODES AND DISABLE CRITICAL SAFETY SYSTEMS. RANDOM, ERRATIC AND UNPREDICTABLE. WIRE BUNDLE ALIGNED WITH THE FUEL RAIL BEGINS AT THE DRIVER SIDE OF THE MOTOR. AT THE POINT WHERE IT BEGINS UP COME TO THE MOTOR THERE IS A POST (ALUMINUM, TOP, FRONT, DRIVERS' SIDE OF MOTOR). THIS WIRE BUNDLE WAS NOT SUFFICIENTLY PROTECTED FROM CHAFFING. THE REMAINDER OF THE WIRE IS WELL SECURED AND INSULATED BUT THIS POINT IS LITERALLY AND ACCIDENT WAITING TO HAPPEN. THIS WAS VERY DIFFICULT TO FIND AS THE PROBLEM AS IT WAS SO INTERMITTENT. NOT COVERED UNDER 5/60 WARRANTY AND MY DEALER CHARGED ME $318.00. IN TOTAL I'VE SPENT OVER $600 THE GETTING THIS FIGURED OUT AND RESOLVED. THIS LAST BREAKDOWN PLACED MY FAMILY IN GREAT DANGER AS THERE WAS NO SAFE PLACE TO GET OFF THE ROAD (70 MPH INTERSTATE WITH LITTLE SHOULDER AND MERGING STATE HIGHWAY). THIS WAS THE THIRD TIME HAVING TO TOW THIS VEHICLE FOR THIS. I AM CERTAIN OTHERS WILL EXPERIENCE THIS FAILURE AND I HOPE NO ONE GETS HURT. IN MY CASE IT ALSO DISABLED THE RESTRAINT SYSTEMS AND AIRBAGS WHEN IT OCCURRED.
Mfg Campaign: 11184289
Recall Date: Mar 5, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE LIGHT HAS BEEN GOING ON AND OFF FOR A FEW MONTHS NOW. FIRST GARAGE TOLD ME THAT IT WAS THE O2 SENSORS, SO I REPLACED THEM. THAT NIGHT THE CHECK ENGINE LIGHT CAME BACK ON AGAIN SO I BRING OUT BACK IN, THIS TIME IT'S THE CATALYTIC CONVERTER. I HOLD OFF AND GET A DIAGNOSIS FROM ANOTHER SHOP, 3 HITS WITH THE 2.0 TURBO. I BRING IT INTO FORD TODAY AND THEY'RE SAYING IT'S BOTH.
Corrective Action:
ENGINE LIGHT HAS BEEN GOING ON AND OFF FOR A FEW MONTHS NOW. FIRST GARAGE TOLD ME THAT IT WAS THE O2 SENSORS, SO I REPLACED THEM. THAT NIGHT THE CHECK ENGINE LIGHT CAME BACK ON AGAIN SO I BRING OUT BACK IN, THIS TIME IT'S THE CATALYTIC CONVERTER. I HOLD OFF AND GET A DIAGNOSIS FROM ANOTHER SHOP, 3 HITS WITH THE 2.0 TURBO. I BRING IT INTO FORD TODAY AND THEY'RE SAYING IT'S BOTH.
Additional Notes:
ENGINE LIGHT HAS BEEN GOING ON AND OFF FOR A FEW MONTHS NOW. FIRST GARAGE TOLD ME THAT IT WAS THE O2 SENSORS, SO I REPLACED THEM. THAT NIGHT THE CHECK ENGINE LIGHT CAME BACK ON AGAIN SO I BRING OUT BACK IN, THIS TIME IT'S THE CATALYTIC CONVERTER. I HOLD OFF AND GET A DIAGNOSIS FROM ANOTHER SHOP, 3 HITS WITH THE 2.0 TURBO. I BRING IT INTO FORD TODAY AND THEY'RE SAYING IT'S BOTH.
Mfg Campaign: 11184464
Recall Date: Mar 5, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
A RECENT INCIDENT WITH MY VEHICLE, A 2016 FORD ESCAPE SE AWD, HAS LEFT ME UNHAPPY AND DISAPPOINTED IN FORD MOTOR COMPANY. SINCE I STARTED DRIVING IN 1984 I HAVE ALWAYS BOUGHT AND OWNED A FORD PRODUCT. I HAVE HAD NO REASON TO QUESTION THE QUALITY OF FORD PRODUCTS UNTIL NOW. THE ESCAPE HAD TO BE TOWED INTO THE NEAREST FORD DEALERSHIP, CHAMPION FORD ' EDINBORO, PA. UPON INSPECTION OF MY VEHICLE THE SERVICE MANAGER INDICATED AN INNER SEAL WITHIN THE TRANSMISSION HAD FAILED. THIS RESULTED IN TRANSMISSION FLUID ENTERING ALL AREAS OF THE TRANSMISSION AN ESSENTIAL RUINING THE UNIT. THE SERVICES MANAGER'S RECOMMENDATION WAS REPLACEMENT OF THE TRANSMISSION. THIS WAS DONE WITH THE PURCHASE OF A NEW TRANSMISSION AND THE VEHICLE WAS RETURNED TO ME ON FEBRUARY 27, 2019. MY FIRST DISAPPOINTMENT WAS THE TRANSMISSION OF A 2016 ESCAPE FAILING IN LITTLE OVER THREE YEARS SINCE PURCHASE (OCTOBER 2015). THE SECOND DISAPPOINT WAS THE FAILURE OF THE TRANSMISSION JUST AFTER THE WARRANTY EXPIRED. MY ESCAPE HAD A 5-YEAR/60,000-MILE WARRANTY ON THE POWERTRAIN. AT THE TIME OF THE FAILURE I HAD DRIVEN MY ESCAPE 72,000 MILES. THEREFORE, I WAS LEFT WITH A $6232.67 REPAIR BILL ON A VEHICLE I HAD HOPE TO LAST ME SEVEN TO TEN YEARS. AT THIS POINT I WILL NEED TO KEEP THIS VEHICLE ANOTHER TWO OR THREE YEARS. WHEN I DO BEGIN LOOKING FOR ANOTHER NEW CAR, I NOW BELIEVE I NEED TO START LOOKING AT OUR MANUFACTURER PRODUCTS. I WOULD LIKE TO BELIEVE FORD MOTOR COMPANY WOULD HONOR THEIR PRODUCTS BETTER THAT I HAVE SEEN IN THIS EXPERIENCE. IF THE COMPANY DOES STEP UP AND PROVIDE SOME RE-COMPENSATION FOR MY DIFFICULTIES, I WOULD BE WILLING TO RE-THINK MY LOYALTIES TO THIS BRAND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
A RECENT INCIDENT WITH MY VEHICLE, A 2016 FORD ESCAPE SE AWD, HAS LEFT ME UNHAPPY AND DISAPPOINTED IN FORD MOTOR COMPANY. SINCE I STARTED DRIVING IN 1984 I HAVE ALWAYS BOUGHT AND OWNED A FORD PRODUCT. I HAVE HAD NO REASON TO QUESTION THE QUALITY OF FORD PRODUCTS UNTIL NOW. THE ESCAPE HAD TO BE TOWED INTO THE NEAREST FORD DEALERSHIP, CHAMPION FORD ' EDINBORO, PA. UPON INSPECTION OF MY VEHICLE THE SERVICE MANAGER INDICATED AN INNER SEAL WITHIN THE TRANSMISSION HAD FAILED. THIS RESULTED IN TRANSMISSION FLUID ENTERING ALL AREAS OF THE TRANSMISSION AN ESSENTIAL RUINING THE UNIT. THE SERVICES MANAGER'S RECOMMENDATION WAS REPLACEMENT OF THE TRANSMISSION. THIS WAS DONE WITH THE PURCHASE OF A NEW TRANSMISSION AND THE VEHICLE WAS RETURNED TO ME ON FEBRUARY 27, 2019. MY FIRST DISAPPOINTMENT WAS THE TRANSMISSION OF A 2016 ESCAPE FAILING IN LITTLE OVER THREE YEARS SINCE PURCHASE (OCTOBER 2015). THE SECOND DISAPPOINT WAS THE FAILURE OF THE TRANSMISSION JUST AFTER THE WARRANTY EXPIRED. MY ESCAPE HAD A 5-YEAR/60,000-MILE WARRANTY ON THE POWERTRAIN. AT THE TIME OF THE FAILURE I HAD DRIVEN MY ESCAPE 72,000 MILES. THEREFORE, I WAS LEFT WITH A $6232.67 REPAIR BILL ON A VEHICLE I HAD HOPE TO LAST ME SEVEN TO TEN YEARS. AT THIS POINT I WILL NEED TO KEEP THIS VEHICLE ANOTHER TWO OR THREE YEARS. WHEN I DO BEGIN LOOKING FOR ANOTHER NEW CAR, I NOW BELIEVE I NEED TO START LOOKING AT OUR MANUFACTURER PRODUCTS. I WOULD LIKE TO BELIEVE FORD MOTOR COMPANY WOULD HONOR THEIR PRODUCTS BETTER THAT I HAVE SEEN IN THIS EXPERIENCE. IF THE COMPANY DOES STEP UP AND PROVIDE SOME RE-COMPENSATION FOR MY DIFFICULTIES, I WOULD BE WILLING TO RE-THINK MY LOYALTIES TO THIS BRAND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
A RECENT INCIDENT WITH MY VEHICLE, A 2016 FORD ESCAPE SE AWD, HAS LEFT ME UNHAPPY AND DISAPPOINTED IN FORD MOTOR COMPANY. SINCE I STARTED DRIVING IN 1984 I HAVE ALWAYS BOUGHT AND OWNED A FORD PRODUCT. I HAVE HAD NO REASON TO QUESTION THE QUALITY OF FORD PRODUCTS UNTIL NOW. THE ESCAPE HAD TO BE TOWED INTO THE NEAREST FORD DEALERSHIP, CHAMPION FORD ' EDINBORO, PA. UPON INSPECTION OF MY VEHICLE THE SERVICE MANAGER INDICATED AN INNER SEAL WITHIN THE TRANSMISSION HAD FAILED. THIS RESULTED IN TRANSMISSION FLUID ENTERING ALL AREAS OF THE TRANSMISSION AN ESSENTIAL RUINING THE UNIT. THE SERVICES MANAGER'S RECOMMENDATION WAS REPLACEMENT OF THE TRANSMISSION. THIS WAS DONE WITH THE PURCHASE OF A NEW TRANSMISSION AND THE VEHICLE WAS RETURNED TO ME ON FEBRUARY 27, 2019. MY FIRST DISAPPOINTMENT WAS THE TRANSMISSION OF A 2016 ESCAPE FAILING IN LITTLE OVER THREE YEARS SINCE PURCHASE (OCTOBER 2015). THE SECOND DISAPPOINT WAS THE FAILURE OF THE TRANSMISSION JUST AFTER THE WARRANTY EXPIRED. MY ESCAPE HAD A 5-YEAR/60,000-MILE WARRANTY ON THE POWERTRAIN. AT THE TIME OF THE FAILURE I HAD DRIVEN MY ESCAPE 72,000 MILES. THEREFORE, I WAS LEFT WITH A $6232.67 REPAIR BILL ON A VEHICLE I HAD HOPE TO LAST ME SEVEN TO TEN YEARS. AT THIS POINT I WILL NEED TO KEEP THIS VEHICLE ANOTHER TWO OR THREE YEARS. WHEN I DO BEGIN LOOKING FOR ANOTHER NEW CAR, I NOW BELIEVE I NEED TO START LOOKING AT OUR MANUFACTURER PRODUCTS. I WOULD LIKE TO BELIEVE FORD MOTOR COMPANY WOULD HONOR THEIR PRODUCTS BETTER THAT I HAVE SEEN IN THIS EXPERIENCE. IF THE COMPANY DOES STEP UP AND PROVIDE SOME RE-COMPENSATION FOR MY DIFFICULTIES, I WOULD BE WILLING TO RE-THINK MY LOYALTIES TO THIS BRAND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11183906
Recall Date: Mar 4, 2019
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Corrective Action:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Additional Notes:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Mfg Campaign: 11181564
Recall Date: Feb 21, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Corrective Action:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Additional Notes:
2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.
Mfg Campaign: 11181564
Recall Date: Feb 21, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Corrective Action:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Additional Notes:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Mfg Campaign: 11175941
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Corrective Action:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Additional Notes:
WHEN ACCELERATING ON A HIGHWAY (GOING 55 - 60 MPH) VEHICLE ABRUPTLY SHIFTS GEAR AND SLOWS DOWN ON ITS OWN TO THE POINT OF THINKING THE VEHICLE HAS STOPPED. THIS HAPPENED TWICE AND THEN A FEW DAYS LATER, THE VEHICLE STARTED HESITATING TERRIBLY WHERE THE CAR WAS HOPPING DOWN THE ROAD AND WOULD NOT GO OVER 30 MPH. THEN AT A LIGHT IT STALLED OUT COMPLETELY AND I WAS NEARLY HIT. AFTER RESTARTING, THE VEHICLE WOULD ACCELERATE BEYOND 30 MPH. HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP WAS ABLE TO REPRODUCE THE FOLLOWING DAY WHERE IT HAPPENED THREE TIMES TO THEM. NO CODES PRESENT, BUT A COUPLE HISTORICAL CODES FOR SENSORS. THEY INDICATED THEY WERE UNSURE IF THE SENSORS WERE THE ISSUE, BUT REPLACED. PICKED VEHICLE UP AND THE SAME THING HAPPENED TODAY. THANKFULLY I WAS NOT ON A MAJOR HIGHWAY THIS TIME, BUT THE CALL COMPLETELY STALLED AT LOW SPEED WITH AC ON AND MADE A LOUD GRINDING NOISE. NO CHECK ENGINE LIGHT THIS TIME EITHER. HAD TO HAVE IT TOWED AGAIN TO THE DEALERSHIP. THEY ARE CURRENTLY UNSURE OF THE ISSUE. I HAVE NO CONFIDENCE THIS WILL BE RESOLVED. THIS ISSUE SEEMS SIMILAR TO OTHER REPORTS AND SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN. I AM HAPPY TO PROVIDE MORE INFORMATION. I WILL BE ESCALATING THIS UNTIL APPROPRIATELY RESOLVED. SEEMS THERE SHOULD BE A RECALL, BASED ON THE VOLUME OF REPORTS.
Mfg Campaign: 11175941
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING 8-10 MPH, THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEG, AND BACK. MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 36,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING 8-10 MPH, THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEG, AND BACK. MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 36,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING 8-10 MPH, THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEG, AND BACK. MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 36,000.
Mfg Campaign: 11175722
Recall Date: Feb 8, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CODE P1450 WHICH IS EMISSION PROBLEMS. REGULATES THE FLOW OF STORED FUEL VAPORS FROM ESCAPING INTO THE ATMOSPHERE. FORD SHOULD HAVE A RECALL.
Corrective Action:
CODE P1450 WHICH IS EMISSION PROBLEMS. REGULATES THE FLOW OF STORED FUEL VAPORS FROM ESCAPING INTO THE ATMOSPHERE. FORD SHOULD HAVE A RECALL.
Additional Notes:
CODE P1450 WHICH IS EMISSION PROBLEMS. REGULATES THE FLOW OF STORED FUEL VAPORS FROM ESCAPING INTO THE ATMOSPHERE. FORD SHOULD HAVE A RECALL.
Mfg Campaign: 11175039
Recall Date: Feb 7, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 FORD ESCAPE CAUGHT FIRE ON 12/24/2018. THE CAR WAS SITTING IN AN OPEN PARKING SPACE AND HAD NOT BEEN DRIVEN SINCE THE AFTERNOON THE DAY BEFORE. NOTE THE ENGINE WAS COLD WHEN THIS HAPPENED. IN THE EARLY AFTERNOON ON 12/24/2018, MY HUSBAND WAS WALKING OUT TO OUR FORD ESCAPE WHEN HE NOTICED SMOKE WAS COMING FROM THE FRONT OF THE ESCAPE. WHEN HE ARRIVED AT THE CAR, WITNESSES SAID THE ESCAPE HAD STARTED SMOKING ON ITS OWN AND THEY HAD HEARD NOISES COMING FROM UNDER THE HOOD OF THE CAR. THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. ACCORDING TO THE FIRE REPORT COMPLETED BY THE FIRE DEPARTMENT, THE CAUSE OF THE FIRE WAS DETERMINED TO BE MALFUNCTIONING ELECTRICAL. WE OF COURSE SPOKE TO THE KEN GRODY FORD WHERE WE BOUGHT THE CAR AND THEY TOLD US BECAUSE THIS WAS A FIRE, IT HAS TO GO THROUGH THE FORD GENERAL COUNSEL. WE FILE THE CLAIM WITH THE CUSTOMER SERVICE DEPARTMENT OF FORD. WE WERE TOLD THAT THE GENERAL COUNSEL WOULD RESPOND WITHIN 15 DAYS. THAT TIME FRAME HAS COME AND GONE. WE HAVE COMPLAINT MANY TIMES TO THE CUSTOMER SERVICE. HOWEVER, FORD HAS FAILED TO RESPOND TO US. AAA HAS TOWED THE CAR TO A SECURE SITE AS THE CAR WAS A HEALTH AND SAFETY ISSUE WHERE IT WAS SITTING. AAA HAS BEEN TRYING TO GET FORD TO COME AND INSPECT THE CAR SO THAT THE ACTUAL CAUSE OF THE FIRE CAN BE DETERMINED. BUT FORD WILL NOT RESPOND TO THEM EITHER. WHAT IS MOST DISTURBING TO ME AND SHOULD BE DISTURBING TO EVERYONE, IS FORD'S LACK OF CONCERN AS TO WHAT CAUSED THIS FIRE. HAD THE FIRE STARTED FIFTEEN MINUTES LATER, MY FAMILY WOULD HAVE BEEN IN THE CAR. NOT ONLY WOULD MY FAMILY HAD BEEN IN HARMS WAY BUT SO WOULD OF THE OTHERS AROUND US. THIS CAR SHOULD NOT BE PARKED IN A GARAGE. FORD NEEDS TO RECTIFY THIS PROBLEM.
Corrective Action:
MY 2016 FORD ESCAPE CAUGHT FIRE ON 12/24/2018. THE CAR WAS SITTING IN AN OPEN PARKING SPACE AND HAD NOT BEEN DRIVEN SINCE THE AFTERNOON THE DAY BEFORE. NOTE THE ENGINE WAS COLD WHEN THIS HAPPENED. IN THE EARLY AFTERNOON ON 12/24/2018, MY HUSBAND WAS WALKING OUT TO OUR FORD ESCAPE WHEN HE NOTICED SMOKE WAS COMING FROM THE FRONT OF THE ESCAPE. WHEN HE ARRIVED AT THE CAR, WITNESSES SAID THE ESCAPE HAD STARTED SMOKING ON ITS OWN AND THEY HAD HEARD NOISES COMING FROM UNDER THE HOOD OF THE CAR. THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. ACCORDING TO THE FIRE REPORT COMPLETED BY THE FIRE DEPARTMENT, THE CAUSE OF THE FIRE WAS DETERMINED TO BE MALFUNCTIONING ELECTRICAL. WE OF COURSE SPOKE TO THE KEN GRODY FORD WHERE WE BOUGHT THE CAR AND THEY TOLD US BECAUSE THIS WAS A FIRE, IT HAS TO GO THROUGH THE FORD GENERAL COUNSEL. WE FILE THE CLAIM WITH THE CUSTOMER SERVICE DEPARTMENT OF FORD. WE WERE TOLD THAT THE GENERAL COUNSEL WOULD RESPOND WITHIN 15 DAYS. THAT TIME FRAME HAS COME AND GONE. WE HAVE COMPLAINT MANY TIMES TO THE CUSTOMER SERVICE. HOWEVER, FORD HAS FAILED TO RESPOND TO US. AAA HAS TOWED THE CAR TO A SECURE SITE AS THE CAR WAS A HEALTH AND SAFETY ISSUE WHERE IT WAS SITTING. AAA HAS BEEN TRYING TO GET FORD TO COME AND INSPECT THE CAR SO THAT THE ACTUAL CAUSE OF THE FIRE CAN BE DETERMINED. BUT FORD WILL NOT RESPOND TO THEM EITHER. WHAT IS MOST DISTURBING TO ME AND SHOULD BE DISTURBING TO EVERYONE, IS FORD'S LACK OF CONCERN AS TO WHAT CAUSED THIS FIRE. HAD THE FIRE STARTED FIFTEEN MINUTES LATER, MY FAMILY WOULD HAVE BEEN IN THE CAR. NOT ONLY WOULD MY FAMILY HAD BEEN IN HARMS WAY BUT SO WOULD OF THE OTHERS AROUND US. THIS CAR SHOULD NOT BE PARKED IN A GARAGE. FORD NEEDS TO RECTIFY THIS PROBLEM.
Additional Notes:
MY 2016 FORD ESCAPE CAUGHT FIRE ON 12/24/2018. THE CAR WAS SITTING IN AN OPEN PARKING SPACE AND HAD NOT BEEN DRIVEN SINCE THE AFTERNOON THE DAY BEFORE. NOTE THE ENGINE WAS COLD WHEN THIS HAPPENED. IN THE EARLY AFTERNOON ON 12/24/2018, MY HUSBAND WAS WALKING OUT TO OUR FORD ESCAPE WHEN HE NOTICED SMOKE WAS COMING FROM THE FRONT OF THE ESCAPE. WHEN HE ARRIVED AT THE CAR, WITNESSES SAID THE ESCAPE HAD STARTED SMOKING ON ITS OWN AND THEY HAD HEARD NOISES COMING FROM UNDER THE HOOD OF THE CAR. THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. ACCORDING TO THE FIRE REPORT COMPLETED BY THE FIRE DEPARTMENT, THE CAUSE OF THE FIRE WAS DETERMINED TO BE MALFUNCTIONING ELECTRICAL. WE OF COURSE SPOKE TO THE KEN GRODY FORD WHERE WE BOUGHT THE CAR AND THEY TOLD US BECAUSE THIS WAS A FIRE, IT HAS TO GO THROUGH THE FORD GENERAL COUNSEL. WE FILE THE CLAIM WITH THE CUSTOMER SERVICE DEPARTMENT OF FORD. WE WERE TOLD THAT THE GENERAL COUNSEL WOULD RESPOND WITHIN 15 DAYS. THAT TIME FRAME HAS COME AND GONE. WE HAVE COMPLAINT MANY TIMES TO THE CUSTOMER SERVICE. HOWEVER, FORD HAS FAILED TO RESPOND TO US. AAA HAS TOWED THE CAR TO A SECURE SITE AS THE CAR WAS A HEALTH AND SAFETY ISSUE WHERE IT WAS SITTING. AAA HAS BEEN TRYING TO GET FORD TO COME AND INSPECT THE CAR SO THAT THE ACTUAL CAUSE OF THE FIRE CAN BE DETERMINED. BUT FORD WILL NOT RESPOND TO THEM EITHER. WHAT IS MOST DISTURBING TO ME AND SHOULD BE DISTURBING TO EVERYONE, IS FORD'S LACK OF CONCERN AS TO WHAT CAUSED THIS FIRE. HAD THE FIRE STARTED FIFTEEN MINUTES LATER, MY FAMILY WOULD HAVE BEEN IN THE CAR. NOT ONLY WOULD MY FAMILY HAD BEEN IN HARMS WAY BUT SO WOULD OF THE OTHERS AROUND US. THIS CAR SHOULD NOT BE PARKED IN A GARAGE. FORD NEEDS TO RECTIFY THIS PROBLEM.
Mfg Campaign: 11171925
Recall Date: Jan 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PRIOR FORD RECALL DOES NOT INCLUDE MY MODEL AND YEAR BUT EXPERIENCING SAME ISSUES AS NOTED IN RECALL #16S46 AND DEALER WILL NOT COVER EXPENSES. THE TURBOCHARGER OIL SUPPLY LINES MAY NOT BE BRAZED PROPERLY, RESULTING IN AN ENGINE OIL LEAK. OIL SUPPLY LINES TO THE TURBOCHARGER IN THE ENGINE COMPARTMENT MAY LEAK ENGINE OIL. THIS COULD ALLOW OIL TO LEAK ONTO HOT ENGINE COMPONENTS, CREATING A FIRE HAZARD. OUR RECENT OIL CHANGE, NOT AT FORD, INDICATED THAT THE MECHANIC IDENTIFIED AN OIL LEAK THAT IS COMING FROM THE TURBO LINE.
Corrective Action:
PRIOR FORD RECALL DOES NOT INCLUDE MY MODEL AND YEAR BUT EXPERIENCING SAME ISSUES AS NOTED IN RECALL #16S46 AND DEALER WILL NOT COVER EXPENSES. THE TURBOCHARGER OIL SUPPLY LINES MAY NOT BE BRAZED PROPERLY, RESULTING IN AN ENGINE OIL LEAK. OIL SUPPLY LINES TO THE TURBOCHARGER IN THE ENGINE COMPARTMENT MAY LEAK ENGINE OIL. THIS COULD ALLOW OIL TO LEAK ONTO HOT ENGINE COMPONENTS, CREATING A FIRE HAZARD. OUR RECENT OIL CHANGE, NOT AT FORD, INDICATED THAT THE MECHANIC IDENTIFIED AN OIL LEAK THAT IS COMING FROM THE TURBO LINE.
Additional Notes:
PRIOR FORD RECALL DOES NOT INCLUDE MY MODEL AND YEAR BUT EXPERIENCING SAME ISSUES AS NOTED IN RECALL #16S46 AND DEALER WILL NOT COVER EXPENSES. THE TURBOCHARGER OIL SUPPLY LINES MAY NOT BE BRAZED PROPERLY, RESULTING IN AN ENGINE OIL LEAK. OIL SUPPLY LINES TO THE TURBOCHARGER IN THE ENGINE COMPARTMENT MAY LEAK ENGINE OIL. THIS COULD ALLOW OIL TO LEAK ONTO HOT ENGINE COMPONENTS, CREATING A FIRE HAZARD. OUR RECENT OIL CHANGE, NOT AT FORD, INDICATED THAT THE MECHANIC IDENTIFIED AN OIL LEAK THAT IS COMING FROM THE TURBO LINE.
Mfg Campaign: 11170946
Recall Date: Jan 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
USED 2016 FORD ESCAPE BOUGHT IN 2016 WITH 85000 WHILE DRIVING JUST STOP MOVING. GEARS WERE MOVING BUT NO MOVEMENT IN THE VEHICLE. AFTER DIAGNOSIS AT THE DEALER IT WAS DIAGNOSED AS A TRANSMISSION FAULT. WITH ONLY 85000 MILES AND ABOUT 3 YEARS OLD, TRANSMISSION WENT OUT, I DON'T BELIEVE THAT'S NORMAL OR A SEMI NEW VEHICLE, I BELIEVE FORD VEHICLES ARE BEEN BUILT WITH FAULTY TRANSMISSIONS THAT DON'T LAST LONG.
Corrective Action:
USED 2016 FORD ESCAPE BOUGHT IN 2016 WITH 85000 WHILE DRIVING JUST STOP MOVING. GEARS WERE MOVING BUT NO MOVEMENT IN THE VEHICLE. AFTER DIAGNOSIS AT THE DEALER IT WAS DIAGNOSED AS A TRANSMISSION FAULT. WITH ONLY 85000 MILES AND ABOUT 3 YEARS OLD, TRANSMISSION WENT OUT, I DON'T BELIEVE THAT'S NORMAL OR A SEMI NEW VEHICLE, I BELIEVE FORD VEHICLES ARE BEEN BUILT WITH FAULTY TRANSMISSIONS THAT DON'T LAST LONG.
Additional Notes:
USED 2016 FORD ESCAPE BOUGHT IN 2016 WITH 85000 WHILE DRIVING JUST STOP MOVING. GEARS WERE MOVING BUT NO MOVEMENT IN THE VEHICLE. AFTER DIAGNOSIS AT THE DEALER IT WAS DIAGNOSED AS A TRANSMISSION FAULT. WITH ONLY 85000 MILES AND ABOUT 3 YEARS OLD, TRANSMISSION WENT OUT, I DON'T BELIEVE THAT'S NORMAL OR A SEMI NEW VEHICLE, I BELIEVE FORD VEHICLES ARE BEEN BUILT WITH FAULTY TRANSMISSIONS THAT DON'T LAST LONG.
Mfg Campaign: 11166489
Recall Date: Jan 11, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN BOUGHT CAR HEARD HUMMING SOUND AT HIGHER SPEEDS. LOOKED IT UP AND A LOT OF SAME REPORTS ONLINE BUT MIXED CAUSES. BUT NOW THE POWER TRAIN COMPONENTS HAVE TO BE REPLACED BEFORE IT BREAKS COMPLETELY. I CAN FEEL THE VIBRATION WITH MY FEET ON THE FLOORBOARD. NOW IT'S REALLY LOUD AND I'VE ONLY HAD IT 5 MONTHS. IF I CONTINUE TO DRIVE WITHOUT FIXING THE CAR ITSELF WILL FAIL. POTENTIALLY CAUSING AN ACCIDENT. I STILL HAVE 13000 PLUS TO PAY ON A DEFECTIVE VEHICLE. NOT INCLUDING THE PHENOMENAL COST TO REPLACE. THE DEFECTIVE PARTS. CAN PROVIDE ESTIMATEDS FOR REPAIR. NOT EVEN SURE IT'S WORTH KEEPING. THERE WILL BE A CRAS IF I DON'T FIX IT OR CONTINUE TO DRIVE.
Corrective Action:
WHEN BOUGHT CAR HEARD HUMMING SOUND AT HIGHER SPEEDS. LOOKED IT UP AND A LOT OF SAME REPORTS ONLINE BUT MIXED CAUSES. BUT NOW THE POWER TRAIN COMPONENTS HAVE TO BE REPLACED BEFORE IT BREAKS COMPLETELY. I CAN FEEL THE VIBRATION WITH MY FEET ON THE FLOORBOARD. NOW IT'S REALLY LOUD AND I'VE ONLY HAD IT 5 MONTHS. IF I CONTINUE TO DRIVE WITHOUT FIXING THE CAR ITSELF WILL FAIL. POTENTIALLY CAUSING AN ACCIDENT. I STILL HAVE 13000 PLUS TO PAY ON A DEFECTIVE VEHICLE. NOT INCLUDING THE PHENOMENAL COST TO REPLACE. THE DEFECTIVE PARTS. CAN PROVIDE ESTIMATEDS FOR REPAIR. NOT EVEN SURE IT'S WORTH KEEPING. THERE WILL BE A CRAS IF I DON'T FIX IT OR CONTINUE TO DRIVE.
Additional Notes:
WHEN BOUGHT CAR HEARD HUMMING SOUND AT HIGHER SPEEDS. LOOKED IT UP AND A LOT OF SAME REPORTS ONLINE BUT MIXED CAUSES. BUT NOW THE POWER TRAIN COMPONENTS HAVE TO BE REPLACED BEFORE IT BREAKS COMPLETELY. I CAN FEEL THE VIBRATION WITH MY FEET ON THE FLOORBOARD. NOW IT'S REALLY LOUD AND I'VE ONLY HAD IT 5 MONTHS. IF I CONTINUE TO DRIVE WITHOUT FIXING THE CAR ITSELF WILL FAIL. POTENTIALLY CAUSING AN ACCIDENT. I STILL HAVE 13000 PLUS TO PAY ON A DEFECTIVE VEHICLE. NOT INCLUDING THE PHENOMENAL COST TO REPLACE. THE DEFECTIVE PARTS. CAN PROVIDE ESTIMATEDS FOR REPAIR. NOT EVEN SURE IT'S WORTH KEEPING. THERE WILL BE A CRAS IF I DON'T FIX IT OR CONTINUE TO DRIVE.
Mfg Campaign: 11165495
Recall Date: Jan 6, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AS I WAS DRIVING ON THE FWY MI CAR STOPPED ACCELERATING I PULLED OVER AND MY CAR TURNED OFF. I HAD A QUARTER TANK OF GAS LEFT ONCE I TRIED TO TURN IT ON IT WOULD NOT LET ME. I HAD TO CALL A TOW. I NOW HAD A CHECK ENGINE SIGN ON. I TOOK IT TO AUTOZONE AND THEY SAID I NEEDED A NEW PURGE CANISTER VALVE. BUT THAT DOESNT EXPLAIN WHY IT DID NOT WARN ME ON THE FWY THAT I NEEDED GAS .
Corrective Action:
AS I WAS DRIVING ON THE FWY MI CAR STOPPED ACCELERATING I PULLED OVER AND MY CAR TURNED OFF. I HAD A QUARTER TANK OF GAS LEFT ONCE I TRIED TO TURN IT ON IT WOULD NOT LET ME. I HAD TO CALL A TOW. I NOW HAD A CHECK ENGINE SIGN ON. I TOOK IT TO AUTOZONE AND THEY SAID I NEEDED A NEW PURGE CANISTER VALVE. BUT THAT DOESNT EXPLAIN WHY IT DID NOT WARN ME ON THE FWY THAT I NEEDED GAS .
Additional Notes:
AS I WAS DRIVING ON THE FWY MI CAR STOPPED ACCELERATING I PULLED OVER AND MY CAR TURNED OFF. I HAD A QUARTER TANK OF GAS LEFT ONCE I TRIED TO TURN IT ON IT WOULD NOT LET ME. I HAD TO CALL A TOW. I NOW HAD A CHECK ENGINE SIGN ON. I TOOK IT TO AUTOZONE AND THEY SAID I NEEDED A NEW PURGE CANISTER VALVE. BUT THAT DOESNT EXPLAIN WHY IT DID NOT WARN ME ON THE FWY THAT I NEEDED GAS .
Mfg Campaign: 11156491
Recall Date: Dec 6, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON A RESIDENTIAL ROAD ON 11-24-18, ON MY WAY HOME WHEN I HEAR A VIBRATING NOISE. I THINK IT IS MY PHONE, BUT ALL OF A SUDDEN THE CAR STALLS. THANKFULLY I HAD NO CARS BEHIND ME SO I POWER IT DOWN AND THEN TUNE IT BACK ON AND IT GIVES A LITTLE ISSUE TURNING BACK ON BUT DOES. I MAKE IT HOME. IT WORKS FINE THE NEXT FEW DAYS. ON 11-27-18 AFTER ONLY DRIVING LOCALLY IN BETWEEN I TAKE MY FORD ON THE HIGHWAY TO GO TO THE AIRPORT 30 MINS AWAY AND ALL IS FINE UNTIL THE RIDE BACK HOME ON THE HIGHWAY. I HEAR THE VIBRATING NOISE AGAIN AS IF I WAS GOING OVER RUMBLE STRIPS ON 95. THE CAR GOES ON A LITTLE LONGER AND THEN SHUTS DOWN AGAIN. POWER REMAINS ON BUT THE CAR STALLS. I AM TAKING IT IN TODAY. I HOPE TO GET THIS RESOLVED AS FAST AS POSSIBLE. I BOUGHT A NEW CAR FOR A REASON. RELIABILITY AND NOW I AM JUST ANNOYED THAT THIS IS HAPPENING WITH ONLY 32K MILES ON THE 2016 ESCAPE.
Corrective Action:
I WAS DRIVING ON A RESIDENTIAL ROAD ON 11-24-18, ON MY WAY HOME WHEN I HEAR A VIBRATING NOISE. I THINK IT IS MY PHONE, BUT ALL OF A SUDDEN THE CAR STALLS. THANKFULLY I HAD NO CARS BEHIND ME SO I POWER IT DOWN AND THEN TUNE IT BACK ON AND IT GIVES A LITTLE ISSUE TURNING BACK ON BUT DOES. I MAKE IT HOME. IT WORKS FINE THE NEXT FEW DAYS. ON 11-27-18 AFTER ONLY DRIVING LOCALLY IN BETWEEN I TAKE MY FORD ON THE HIGHWAY TO GO TO THE AIRPORT 30 MINS AWAY AND ALL IS FINE UNTIL THE RIDE BACK HOME ON THE HIGHWAY. I HEAR THE VIBRATING NOISE AGAIN AS IF I WAS GOING OVER RUMBLE STRIPS ON 95. THE CAR GOES ON A LITTLE LONGER AND THEN SHUTS DOWN AGAIN. POWER REMAINS ON BUT THE CAR STALLS. I AM TAKING IT IN TODAY. I HOPE TO GET THIS RESOLVED AS FAST AS POSSIBLE. I BOUGHT A NEW CAR FOR A REASON. RELIABILITY AND NOW I AM JUST ANNOYED THAT THIS IS HAPPENING WITH ONLY 32K MILES ON THE 2016 ESCAPE.
Additional Notes:
I WAS DRIVING ON A RESIDENTIAL ROAD ON 11-24-18, ON MY WAY HOME WHEN I HEAR A VIBRATING NOISE. I THINK IT IS MY PHONE, BUT ALL OF A SUDDEN THE CAR STALLS. THANKFULLY I HAD NO CARS BEHIND ME SO I POWER IT DOWN AND THEN TUNE IT BACK ON AND IT GIVES A LITTLE ISSUE TURNING BACK ON BUT DOES. I MAKE IT HOME. IT WORKS FINE THE NEXT FEW DAYS. ON 11-27-18 AFTER ONLY DRIVING LOCALLY IN BETWEEN I TAKE MY FORD ON THE HIGHWAY TO GO TO THE AIRPORT 30 MINS AWAY AND ALL IS FINE UNTIL THE RIDE BACK HOME ON THE HIGHWAY. I HEAR THE VIBRATING NOISE AGAIN AS IF I WAS GOING OVER RUMBLE STRIPS ON 95. THE CAR GOES ON A LITTLE LONGER AND THEN SHUTS DOWN AGAIN. POWER REMAINS ON BUT THE CAR STALLS. I AM TAKING IT IN TODAY. I HOPE TO GET THIS RESOLVED AS FAST AS POSSIBLE. I BOUGHT A NEW CAR FOR A REASON. RELIABILITY AND NOW I AM JUST ANNOYED THAT THIS IS HAPPENING WITH ONLY 32K MILES ON THE 2016 ESCAPE.
Mfg Campaign: 11154196
Recall Date: Nov 27, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE FAULT SERVICE NOW MESSAGE REPEATEDLY SHOW UP WHILE DRIVING, TOOK IT TO HAVE SERVICED, WAS TOLD NOTHING WAS WRONG, AND THE MESSAGE NO HILL ASSISTANCE AVAILABLE SHOWS UP AS WELL, BOUGHT CAR IN 2016, HAS 18,553, MILES ON IT.
Corrective Action:
ENGINE FAULT SERVICE NOW MESSAGE REPEATEDLY SHOW UP WHILE DRIVING, TOOK IT TO HAVE SERVICED, WAS TOLD NOTHING WAS WRONG, AND THE MESSAGE NO HILL ASSISTANCE AVAILABLE SHOWS UP AS WELL, BOUGHT CAR IN 2016, HAS 18,553, MILES ON IT.
Additional Notes:
ENGINE FAULT SERVICE NOW MESSAGE REPEATEDLY SHOW UP WHILE DRIVING, TOOK IT TO HAVE SERVICED, WAS TOLD NOTHING WAS WRONG, AND THE MESSAGE NO HILL ASSISTANCE AVAILABLE SHOWS UP AS WELL, BOUGHT CAR IN 2016, HAS 18,553, MILES ON IT.
Mfg Campaign: 11150798
Recall Date: Nov 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS ON DASH WHILE DRIVING, AND NO HILL ASSISTANCE AVAILABLE, TOOK IT HAVE SERVICE WAS TOLD NOTHING WAS WRONG, BROUGHT CAR IN 2016 WITH AN 150 MILES ON IT, NOW HAVE 18,553 MILES AS OF TODAY.
Corrective Action:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS ON DASH WHILE DRIVING, AND NO HILL ASSISTANCE AVAILABLE, TOOK IT HAVE SERVICE WAS TOLD NOTHING WAS WRONG, BROUGHT CAR IN 2016 WITH AN 150 MILES ON IT, NOW HAVE 18,553 MILES AS OF TODAY.
Additional Notes:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS ON DASH WHILE DRIVING, AND NO HILL ASSISTANCE AVAILABLE, TOOK IT HAVE SERVICE WAS TOLD NOTHING WAS WRONG, BROUGHT CAR IN 2016 WITH AN 150 MILES ON IT, NOW HAVE 18,553 MILES AS OF TODAY.
Mfg Campaign: 11150800
Recall Date: Nov 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2016 FORD ESCAPE IN LATE 2015 AND IN 2018 WITH 30000 MILES THE ENGINE LET GO, REQUIRING A REPLACEMENT ENGINE. ADDITIONAL, ISSUES DEVELOPED AS THE VEHICLE WOULD BE DELAYED FOR A MONTH AND WAS DRIVEN BY AN UNDERAGE DRIVER. THUS NO ONE WOULD PROVIDE A RENTAL CAR FOR HER TO LEAVE THE STATE. THE ONLY OPTION GIVEN WAS TO TRADE A VEHICLE UNDER WARRANTY BACK TO THE FORD DEALERSHIP. DURING THIS PROCESS WE LEARNED THAT THE STATE WOULD REQUIRE TITLE CHANGES REQUIRING BRANDING FOR INCORRECT MILEAGE. WE HAVE SINCE IDENTIFIED THE VEHICLE WAS REPAIRED AND SOLD FOR MORE THAN FORD ALLOWED ON THE TRADE. SECONDARILY IT DOES NOT APPEAR THE TITLE WAS PROPERLY BRANDED. WHEN CONTACTING FORD EXECUTIVES IN WRITING (CERTIFIED MAIL) I RECEIVED NO RESPONSE AFTER 2 ATTEMPTS FOR RESOLUTION. UPON CALLING THEIR COMPLAINT DEPARTMENT, I WAS TOLD THERE WAS NO OPEN CASE WHEN ASKED IF ONE COULD BE OPENED, I WAS TOLD "YOU ARE THE OWNER AND THERE IS NOTHING WE CAN DO FOR YOU". WITH MUCH PERSEVERANCE AND SHARING KNOWLEDGE REGARDING CURRENT RECALLS; FOR THE VERY PROBLEM WE EXPERIENCED A CASE NUMBER WAS PROVIDED; BUT WOULD NOT GRANT A TIMELINE FOR FUTURE EXPECTATIONS. THIS THE SAME ENGINE AS IN THE FORD FOCUS WHICH IS CURRENTLY UNDER A MASSIVE RECALL. THE VEHICLE SOUNDS STARTED WHILE IN MOTION, BUT THE ENGINE BLEW UP WHILE IN THE SHOP UNDER A DEFINED DIAGNOSTIC TEST THAT FORD WAS RUNNING PER THERE RECALL PROGRAM BULLETIN.
Corrective Action:
I PURCHASED A 2016 FORD ESCAPE IN LATE 2015 AND IN 2018 WITH 30000 MILES THE ENGINE LET GO, REQUIRING A REPLACEMENT ENGINE. ADDITIONAL, ISSUES DEVELOPED AS THE VEHICLE WOULD BE DELAYED FOR A MONTH AND WAS DRIVEN BY AN UNDERAGE DRIVER. THUS NO ONE WOULD PROVIDE A RENTAL CAR FOR HER TO LEAVE THE STATE. THE ONLY OPTION GIVEN WAS TO TRADE A VEHICLE UNDER WARRANTY BACK TO THE FORD DEALERSHIP. DURING THIS PROCESS WE LEARNED THAT THE STATE WOULD REQUIRE TITLE CHANGES REQUIRING BRANDING FOR INCORRECT MILEAGE. WE HAVE SINCE IDENTIFIED THE VEHICLE WAS REPAIRED AND SOLD FOR MORE THAN FORD ALLOWED ON THE TRADE. SECONDARILY IT DOES NOT APPEAR THE TITLE WAS PROPERLY BRANDED. WHEN CONTACTING FORD EXECUTIVES IN WRITING (CERTIFIED MAIL) I RECEIVED NO RESPONSE AFTER 2 ATTEMPTS FOR RESOLUTION. UPON CALLING THEIR COMPLAINT DEPARTMENT, I WAS TOLD THERE WAS NO OPEN CASE WHEN ASKED IF ONE COULD BE OPENED, I WAS TOLD "YOU ARE THE OWNER AND THERE IS NOTHING WE CAN DO FOR YOU". WITH MUCH PERSEVERANCE AND SHARING KNOWLEDGE REGARDING CURRENT RECALLS; FOR THE VERY PROBLEM WE EXPERIENCED A CASE NUMBER WAS PROVIDED; BUT WOULD NOT GRANT A TIMELINE FOR FUTURE EXPECTATIONS. THIS THE SAME ENGINE AS IN THE FORD FOCUS WHICH IS CURRENTLY UNDER A MASSIVE RECALL. THE VEHICLE SOUNDS STARTED WHILE IN MOTION, BUT THE ENGINE BLEW UP WHILE IN THE SHOP UNDER A DEFINED DIAGNOSTIC TEST THAT FORD WAS RUNNING PER THERE RECALL PROGRAM BULLETIN.
Additional Notes:
I PURCHASED A 2016 FORD ESCAPE IN LATE 2015 AND IN 2018 WITH 30000 MILES THE ENGINE LET GO, REQUIRING A REPLACEMENT ENGINE. ADDITIONAL, ISSUES DEVELOPED AS THE VEHICLE WOULD BE DELAYED FOR A MONTH AND WAS DRIVEN BY AN UNDERAGE DRIVER. THUS NO ONE WOULD PROVIDE A RENTAL CAR FOR HER TO LEAVE THE STATE. THE ONLY OPTION GIVEN WAS TO TRADE A VEHICLE UNDER WARRANTY BACK TO THE FORD DEALERSHIP. DURING THIS PROCESS WE LEARNED THAT THE STATE WOULD REQUIRE TITLE CHANGES REQUIRING BRANDING FOR INCORRECT MILEAGE. WE HAVE SINCE IDENTIFIED THE VEHICLE WAS REPAIRED AND SOLD FOR MORE THAN FORD ALLOWED ON THE TRADE. SECONDARILY IT DOES NOT APPEAR THE TITLE WAS PROPERLY BRANDED. WHEN CONTACTING FORD EXECUTIVES IN WRITING (CERTIFIED MAIL) I RECEIVED NO RESPONSE AFTER 2 ATTEMPTS FOR RESOLUTION. UPON CALLING THEIR COMPLAINT DEPARTMENT, I WAS TOLD THERE WAS NO OPEN CASE WHEN ASKED IF ONE COULD BE OPENED, I WAS TOLD "YOU ARE THE OWNER AND THERE IS NOTHING WE CAN DO FOR YOU". WITH MUCH PERSEVERANCE AND SHARING KNOWLEDGE REGARDING CURRENT RECALLS; FOR THE VERY PROBLEM WE EXPERIENCED A CASE NUMBER WAS PROVIDED; BUT WOULD NOT GRANT A TIMELINE FOR FUTURE EXPECTATIONS. THIS THE SAME ENGINE AS IN THE FORD FOCUS WHICH IS CURRENTLY UNDER A MASSIVE RECALL. THE VEHICLE SOUNDS STARTED WHILE IN MOTION, BUT THE ENGINE BLEW UP WHILE IN THE SHOP UNDER A DEFINED DIAGNOSTIC TEST THAT FORD WAS RUNNING PER THERE RECALL PROGRAM BULLETIN.
Mfg Campaign: 11142755
Recall Date: Oct 25, 2018
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. GLASS ENTERED THE VEHICLE AND THERE WAS A LARGE HOLE DUE TO THE FAILURE. THERE WERE NO INJURIES. THE GLASS WAS REMOVED FROM THE SUN ROOF AREA BY A GLASS REPAIR FACILITY WHO ORDERED THE REPLACEMENT GLASS. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS WAITING FOR THE SUN ROOF REPLACEMENT PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. GLASS ENTERED THE VEHICLE AND THERE WAS A LARGE HOLE DUE TO THE FAILURE. THERE WERE NO INJURIES. THE GLASS WAS REMOVED FROM THE SUN ROOF AREA BY A GLASS REPAIR FACILITY WHO ORDERED THE REPLACEMENT GLASS. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS WAITING FOR THE SUN ROOF REPLACEMENT PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. GLASS ENTERED THE VEHICLE AND THERE WAS A LARGE HOLE DUE TO THE FAILURE. THERE WERE NO INJURIES. THE GLASS WAS REMOVED FROM THE SUN ROOF AREA BY A GLASS REPAIR FACILITY WHO ORDERED THE REPLACEMENT GLASS. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS WAITING FOR THE SUN ROOF REPLACEMENT PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11141110
Recall Date: Oct 17, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury