Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled and failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The diagnostic test result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,067.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled and failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The diagnostic test result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,067.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled and failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The diagnostic test result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,067.
Mfg Campaign: 11631003
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the engine, repaired under partial warranty and safety bulletin 21N12 having the short block replaced in March of 2024 by the dealership. Noticed coolant loss and white smoke while idling in December of 2024. Currently waiting to get the vehicle to the dealership
Corrective Action:
Coolant intrusion into the engine, repaired under partial warranty and safety bulletin 21N12 having the short block replaced in March of 2024 by the dealership. Noticed coolant loss and white smoke while idling in December of 2024. Currently waiting to get the vehicle to the dealership
Additional Notes:
Coolant intrusion into the engine, repaired under partial warranty and safety bulletin 21N12 having the short block replaced in March of 2024 by the dealership. Noticed coolant loss and white smoke while idling in December of 2024. Currently waiting to get the vehicle to the dealership
Mfg Campaign: 11631030
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought the car in June of 2023 and 2 months later started having issues. Replaced the fuel pump, replaced the PTU, camshaft and now the engine needs replaced. Ford is aware of the engine issue but didn’t issue a recall only an extended warranty for 7 years/84,000 miles. I was not made aware of this problem at the time of purchase or receive any letter stating that. Had I known about the problem with those engines I never would have purchased the car.
Corrective Action:
I bought the car in June of 2023 and 2 months later started having issues. Replaced the fuel pump, replaced the PTU, camshaft and now the engine needs replaced. Ford is aware of the engine issue but didn’t issue a recall only an extended warranty for 7 years/84,000 miles. I was not made aware of this problem at the time of purchase or receive any letter stating that. Had I known about the problem with those engines I never would have purchased the car.
Additional Notes:
I bought the car in June of 2023 and 2 months later started having issues. Replaced the fuel pump, replaced the PTU, camshaft and now the engine needs replaced. Ford is aware of the engine issue but didn’t issue a recall only an extended warranty for 7 years/84,000 miles. I was not made aware of this problem at the time of purchase or receive any letter stating that. Had I known about the problem with those engines I never would have purchased the car.
Mfg Campaign: 11631068
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Mfg Campaign: 11631080
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.
Mfg Campaign: 11631080
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the engine fault service now warning light was illuminated. The vehicle was towed to the independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed and confirmed as engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact called the NHTSA Hotline to report the failure. The approximate failure mileage was 81,285.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the engine fault service now warning light was illuminated. The vehicle was towed to the independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed and confirmed as engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact called the NHTSA Hotline to report the failure. The approximate failure mileage was 81,285.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the engine fault service now warning light was illuminated. The vehicle was towed to the independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed and confirmed as engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact called the NHTSA Hotline to report the failure. The approximate failure mileage was 81,285.
Mfg Campaign: 11630523
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed with coolant intrusion in the short block and spark plugs. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed with coolant intrusion in the short block and spark plugs. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed with coolant intrusion in the short block and spark plugs. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.
Mfg Campaign: 11629860
Recall Date: Dec 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Escape threw P0303 code (misfired cylinder 3) multiple times. Had towed to local ford dealership. Diagnosed as coolant intrusion, recommended engine replacement at cost of $10,400. Mileage at time of diagnosis was 57,974. Further research into issue shows this is a known issue with this engine and Ford has issued a Costumer Satisfaction Program notice 21N12 for repairs to a select number of vehicles but the problem is clearly beyond this issued CSP notice. I have made several attempts to contact Ford Corporation (certified letter, 3 emails to CEO James Farley, and messaged Ford Motor Company via social media platform, all which have been ignored. I have also used the chat feature with Ford and they are unable/unwilling to provide contact info to senior leadership.
Corrective Action:
2018 Ford Escape threw P0303 code (misfired cylinder 3) multiple times. Had towed to local ford dealership. Diagnosed as coolant intrusion, recommended engine replacement at cost of $10,400. Mileage at time of diagnosis was 57,974. Further research into issue shows this is a known issue with this engine and Ford has issued a Costumer Satisfaction Program notice 21N12 for repairs to a select number of vehicles but the problem is clearly beyond this issued CSP notice. I have made several attempts to contact Ford Corporation (certified letter, 3 emails to CEO James Farley, and messaged Ford Motor Company via social media platform, all which have been ignored. I have also used the chat feature with Ford and they are unable/unwilling to provide contact info to senior leadership.
Additional Notes:
2018 Ford Escape threw P0303 code (misfired cylinder 3) multiple times. Had towed to local ford dealership. Diagnosed as coolant intrusion, recommended engine replacement at cost of $10,400. Mileage at time of diagnosis was 57,974. Further research into issue shows this is a known issue with this engine and Ford has issued a Costumer Satisfaction Program notice 21N12 for repairs to a select number of vehicles but the problem is clearly beyond this issued CSP notice. I have made several attempts to contact Ford Corporation (certified letter, 3 emails to CEO James Farley, and messaged Ford Motor Company via social media platform, all which have been ignored. I have also used the chat feature with Ford and they are unable/unwilling to provide contact info to senior leadership.
Mfg Campaign: 11629886
Recall Date: Dec 10, 2024
Ford Motor Company
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Mfg Campaign: 11629656
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.
Mfg Campaign: 11629656
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Corrective Action:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Additional Notes:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Mfg Campaign: 11629749
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Corrective Action:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Additional Notes:
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Mfg Campaign: 11629749
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated and was flashing off and on. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact was informed that the engine short block and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated and was flashing off and on. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact was informed that the engine short block and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated and was flashing off and on. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact was informed that the engine short block and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Mfg Campaign: 11629229
Recall Date: Dec 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact refilled the coolant reservoir. The contact continued to drive the vehicle to the intended destination; however, the failure reoccurred, and the vehicle lost motive power. The vehicle was started. The vehicle was driven to the residence. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The vehicle was not diagnosed or repaired by an independent mechanic. The vehicle was scheduled to be diagnosed. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under the Technical Service Bulletin: 22-2134. The contact was informed that the vehicle was not associated with the Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact refilled the coolant reservoir. The contact continued to drive the vehicle to the intended destination; however, the failure reoccurred, and the vehicle lost motive power. The vehicle was started. The vehicle was driven to the residence. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The vehicle was not diagnosed or repaired by an independent mechanic. The vehicle was scheduled to be diagnosed. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under the Technical Service Bulletin: 22-2134. The contact was informed that the vehicle was not associated with the Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact refilled the coolant reservoir. The contact continued to drive the vehicle to the intended destination; however, the failure reoccurred, and the vehicle lost motive power. The vehicle was started. The vehicle was driven to the residence. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The vehicle was not diagnosed or repaired by an independent mechanic. The vehicle was scheduled to be diagnosed. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under the Technical Service Bulletin: 22-2134. The contact was informed that the vehicle was not associated with the Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11629032
Recall Date: Dec 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The motor couldn’t handle the weight of the car and cost me $7000 to replace. That’s almost the cars entire value.
Corrective Action:
The motor couldn’t handle the weight of the car and cost me $7000 to replace. That’s almost the cars entire value.
Additional Notes:
The motor couldn’t handle the weight of the car and cost me $7000 to replace. That’s almost the cars entire value.
Mfg Campaign: 11628734
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on code P0303 showed a Cylinder 3 misfire, replaced engine coil. 2 days later check engine light, engine fault message and the wrench symbol came on .Again code p0303 showed a cylinder 3 misfire. Mechanic determined engine coolant leak , need a new head casket. Both times I was able to drive it 10 miles to my mechanic but I had severe power loss.1
Corrective Action:
Check engine light came on code P0303 showed a Cylinder 3 misfire, replaced engine coil. 2 days later check engine light, engine fault message and the wrench symbol came on .Again code p0303 showed a cylinder 3 misfire. Mechanic determined engine coolant leak , need a new head casket. Both times I was able to drive it 10 miles to my mechanic but I had severe power loss.1
Additional Notes:
Check engine light came on code P0303 showed a Cylinder 3 misfire, replaced engine coil. 2 days later check engine light, engine fault message and the wrench symbol came on .Again code p0303 showed a cylinder 3 misfire. Mechanic determined engine coolant leak , need a new head casket. Both times I was able to drive it 10 miles to my mechanic but I had severe power loss.1
Mfg Campaign: 11628750
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated while driving 60 MPH with the cruise control activated, the vehicle lost motive power. The vehicle was steered to the side of the road and turned off. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the torque converter had disintegrated and there were metal fragments inside the transmission, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 105,169.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated while driving 60 MPH with the cruise control activated, the vehicle lost motive power. The vehicle was steered to the side of the road and turned off. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the torque converter had disintegrated and there were metal fragments inside the transmission, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 105,169.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated while driving 60 MPH with the cruise control activated, the vehicle lost motive power. The vehicle was steered to the side of the road and turned off. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the torque converter had disintegrated and there were metal fragments inside the transmission, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 105,169.
Mfg Campaign: 11628565
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak into the engine and that the short block needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak into the engine and that the short block needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak into the engine and that the short block needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11628681
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was slowly losing coolant, and there was no indication of the location of the leak. While the contact’s son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son refilled the coolant reservoir. The warning light went off and the vehicle stalled. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to an independent mechanic who determined there was coolant in the cylinder and the engine needed to be replaced. The low coolant indicator was not working properly. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,040.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was slowly losing coolant, and there was no indication of the location of the leak. While the contact’s son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son refilled the coolant reservoir. The warning light went off and the vehicle stalled. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to an independent mechanic who determined there was coolant in the cylinder and the engine needed to be replaced. The low coolant indicator was not working properly. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,040.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was slowly losing coolant, and there was no indication of the location of the leak. While the contact’s son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son refilled the coolant reservoir. The warning light went off and the vehicle stalled. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to an independent mechanic who determined there was coolant in the cylinder and the engine needed to be replaced. The low coolant indicator was not working properly. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,040.
Mfg Campaign: 11628251
Recall Date: Dec 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11628281
Recall Date: Dec 2, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury