Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Confirmed by the Ford Dealer, coolant leaked into the engine causing complete engine failure. No warnings, car began to shake, lost acceleration. Known issue with Escapes, we did not receive ANY notification of this known problem which has been confirmed due to this VIN not attached to this known Ford Escape problem. After multiple attempts with Ford Customer Service, they confirmed Ford has a customer satisfaction program under the guidelines of 7yrs or 84K miles. This vehicle has 101,000k. Ford will not support the financial burden of $11,000 to repair the vehicle. This car has been well taken care of, all maintenance has been completed per scheduled. It is available for inspection. Only diagnosed by the Ford dealer and there was no warning or problems before this incident. The vehicle has not been in an accident. We need help in getting this repaired and nobody is taking responsibility for a KNOWN issue.
Corrective Action:
Confirmed by the Ford Dealer, coolant leaked into the engine causing complete engine failure. No warnings, car began to shake, lost acceleration. Known issue with Escapes, we did not receive ANY notification of this known problem which has been confirmed due to this VIN not attached to this known Ford Escape problem. After multiple attempts with Ford Customer Service, they confirmed Ford has a customer satisfaction program under the guidelines of 7yrs or 84K miles. This vehicle has 101,000k. Ford will not support the financial burden of $11,000 to repair the vehicle. This car has been well taken care of, all maintenance has been completed per scheduled. It is available for inspection. Only diagnosed by the Ford dealer and there was no warning or problems before this incident. The vehicle has not been in an accident. We need help in getting this repaired and nobody is taking responsibility for a KNOWN issue.
Additional Notes:
Confirmed by the Ford Dealer, coolant leaked into the engine causing complete engine failure. No warnings, car began to shake, lost acceleration. Known issue with Escapes, we did not receive ANY notification of this known problem which has been confirmed due to this VIN not attached to this known Ford Escape problem. After multiple attempts with Ford Customer Service, they confirmed Ford has a customer satisfaction program under the guidelines of 7yrs or 84K miles. This vehicle has 101,000k. Ford will not support the financial burden of $11,000 to repair the vehicle. This car has been well taken care of, all maintenance has been completed per scheduled. It is available for inspection. Only diagnosed by the Ford dealer and there was no warning or problems before this incident. The vehicle has not been in an accident. We need help in getting this repaired and nobody is taking responsibility for a KNOWN issue.
Mfg Campaign: 11628444
Recall Date: Dec 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car has less than 100,000 miles on it. Engine failed due to coolant intrusion from manufacturing defect in the cylinder walls. (Ford TSB 19-2139) Now Ford wants $11,500 to fix a problem they created.
Corrective Action:
Car has less than 100,000 miles on it. Engine failed due to coolant intrusion from manufacturing defect in the cylinder walls. (Ford TSB 19-2139) Now Ford wants $11,500 to fix a problem they created.
Additional Notes:
Car has less than 100,000 miles on it. Engine failed due to coolant intrusion from manufacturing defect in the cylinder walls. (Ford TSB 19-2139) Now Ford wants $11,500 to fix a problem they created.
Mfg Campaign: 11627655
Recall Date: Nov 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the message that the engine was overheating was displayed and the vehicle shutoff. The contract stated that the failure was related to TSB: 19-2375. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the message that the engine was overheating was displayed and the vehicle shutoff. The contract stated that the failure was related to TSB: 19-2375. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the message that the engine was overheating was displayed and the vehicle shutoff. The contract stated that the failure was related to TSB: 19-2375. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 107,000.
Mfg Campaign: 11627764
Recall Date: Nov 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is getting into oil. Misfires. And coolant disappears and causes engine to get hot.
Corrective Action:
Coolant is getting into oil. Misfires. And coolant disappears and causes engine to get hot.
Additional Notes:
Coolant is getting into oil. Misfires. And coolant disappears and causes engine to get hot.
Mfg Campaign: 11627798
Recall Date: Nov 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH and depressing the accelerator pedal, the vehicle stalled. The check engine warning light was Illuminated. The vehicle was towed to the dealer, where it was diagnosed that three out of the four cylinders had failed due to the coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 143,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH and depressing the accelerator pedal, the vehicle stalled. The check engine warning light was Illuminated. The vehicle was towed to the dealer, where it was diagnosed that three out of the four cylinders had failed due to the coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 143,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH and depressing the accelerator pedal, the vehicle stalled. The check engine warning light was Illuminated. The vehicle was towed to the dealer, where it was diagnosed that three out of the four cylinders had failed due to the coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 143,000.
Mfg Campaign: 11627451
Recall Date: Nov 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the temperature gauge rose to H(Hot). The contact stated that upon shifting to reverse(R), the vehicle started chugging. The message "High Engine Temperature Safely" was displayed, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the temperature gauge rose to H(Hot). The contact stated that upon shifting to reverse(R), the vehicle started chugging. The message "High Engine Temperature Safely" was displayed, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the temperature gauge rose to H(Hot). The contact stated that upon shifting to reverse(R), the vehicle started chugging. The message "High Engine Temperature Safely" was displayed, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11627550
Recall Date: Nov 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
With 125,000 miles the engine has coolant leaking into it with a possible blown head gasket.
Corrective Action:
With 125,000 miles the engine has coolant leaking into it with a possible blown head gasket.
Additional Notes:
With 125,000 miles the engine has coolant leaking into it with a possible blown head gasket.
Mfg Campaign: 11627070
Recall Date: Nov 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.
Mfg Campaign: 11626843
Recall Date: Nov 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on so I took it to a dealership. There is a crack in the engine resulting in coolant leaking into the cylinder. It can't be repaired and will need a total rebuild of the engine. I researched this issue and there have been MANY with the exact same issue and several class-action lawsuits against Ford Motor Company. This vehicle has LESS THAN 50,000 miles on it. My dad was the original owner of the vehicle but due to his age and relocating closer to his children after the passing of his daughter, the title was transferred to me and I paid his loan off. Being elderly, they didn't drive the vehicle often so the issue wasn't noticed until recently. It's hard to believe that there hasn't been a recall on these vehicles! This is a serious problem and Ford should make right on this. As I stated, I know there were at least 2 class-action lawsuits for this very thing. Ford initiated a TSB19-2375 then updated to TSB22-2322. If they needed a TSB, there was obviously an issue with the vehicle.
Corrective Action:
The check engine light came on so I took it to a dealership. There is a crack in the engine resulting in coolant leaking into the cylinder. It can't be repaired and will need a total rebuild of the engine. I researched this issue and there have been MANY with the exact same issue and several class-action lawsuits against Ford Motor Company. This vehicle has LESS THAN 50,000 miles on it. My dad was the original owner of the vehicle but due to his age and relocating closer to his children after the passing of his daughter, the title was transferred to me and I paid his loan off. Being elderly, they didn't drive the vehicle often so the issue wasn't noticed until recently. It's hard to believe that there hasn't been a recall on these vehicles! This is a serious problem and Ford should make right on this. As I stated, I know there were at least 2 class-action lawsuits for this very thing. Ford initiated a TSB19-2375 then updated to TSB22-2322. If they needed a TSB, there was obviously an issue with the vehicle.
Additional Notes:
The check engine light came on so I took it to a dealership. There is a crack in the engine resulting in coolant leaking into the cylinder. It can't be repaired and will need a total rebuild of the engine. I researched this issue and there have been MANY with the exact same issue and several class-action lawsuits against Ford Motor Company. This vehicle has LESS THAN 50,000 miles on it. My dad was the original owner of the vehicle but due to his age and relocating closer to his children after the passing of his daughter, the title was transferred to me and I paid his loan off. Being elderly, they didn't drive the vehicle often so the issue wasn't noticed until recently. It's hard to believe that there hasn't been a recall on these vehicles! This is a serious problem and Ford should make right on this. As I stated, I know there were at least 2 class-action lawsuits for this very thing. Ford initiated a TSB19-2375 then updated to TSB22-2322. If they needed a TSB, there was obviously an issue with the vehicle.
Mfg Campaign: 11626667
Recall Date: Nov 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine failure due to coolant intrusion. Ford has known about this issue for years. A recall needs to be issued.
Corrective Action:
Engine failure due to coolant intrusion. Ford has known about this issue for years. A recall needs to be issued.
Additional Notes:
Engine failure due to coolant intrusion. Ford has known about this issue for years. A recall needs to be issued.
Mfg Campaign: 11626311
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have been advised that the EVAP PURGE Valve is defective by my Ford Dealer. I was also advised that they have been going through a lot of them. After fueling car, if not fueled slowly the car will not start.
Corrective Action:
I have been advised that the EVAP PURGE Valve is defective by my Ford Dealer. I was also advised that they have been going through a lot of them. After fueling car, if not fueled slowly the car will not start.
Additional Notes:
I have been advised that the EVAP PURGE Valve is defective by my Ford Dealer. I was also advised that they have been going through a lot of them. After fueling car, if not fueled slowly the car will not start.
Mfg Campaign: 11626313
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Corrective Action:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Additional Notes:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Mfg Campaign: 11625862
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Corrective Action:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Additional Notes:
The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.
Mfg Campaign: 11625862
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have the 6F35 transmission in my 2018 Ford Escape. On 11/12/24, while driving, the transmission had a catastrophic failure. The vehicle started jerking, it would not move when giving it gas, and the transmission was whining loudly. After taking my vehicle to a Ford dealer, I learned that the pump inside of the transmission flew apart, causing the transmission to fail and to get metal shavings throughout the transmission and oil cooler system. There was no warning. The vehicle drove normal until it didn't. I never got a warning light, even after the transmission completely failed. I believe this to be a catastrophic failure because I had the transmission fluid changed at a Ford dealership about a month ago and I was not told there were any metal shavings in the fluid and the vehicle drove normal after this service. For a new transmission and oil cooler, Ford is quoting me ~$7,000.
Corrective Action:
I have the 6F35 transmission in my 2018 Ford Escape. On 11/12/24, while driving, the transmission had a catastrophic failure. The vehicle started jerking, it would not move when giving it gas, and the transmission was whining loudly. After taking my vehicle to a Ford dealer, I learned that the pump inside of the transmission flew apart, causing the transmission to fail and to get metal shavings throughout the transmission and oil cooler system. There was no warning. The vehicle drove normal until it didn't. I never got a warning light, even after the transmission completely failed. I believe this to be a catastrophic failure because I had the transmission fluid changed at a Ford dealership about a month ago and I was not told there were any metal shavings in the fluid and the vehicle drove normal after this service. For a new transmission and oil cooler, Ford is quoting me ~$7,000.
Additional Notes:
I have the 6F35 transmission in my 2018 Ford Escape. On 11/12/24, while driving, the transmission had a catastrophic failure. The vehicle started jerking, it would not move when giving it gas, and the transmission was whining loudly. After taking my vehicle to a Ford dealer, I learned that the pump inside of the transmission flew apart, causing the transmission to fail and to get metal shavings throughout the transmission and oil cooler system. There was no warning. The vehicle drove normal until it didn't. I never got a warning light, even after the transmission completely failed. I believe this to be a catastrophic failure because I had the transmission fluid changed at a Ford dealership about a month ago and I was not told there were any metal shavings in the fluid and the vehicle drove normal after this service. For a new transmission and oil cooler, Ford is quoting me ~$7,000.
Mfg Campaign: 11625753
Recall Date: Nov 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head gasket blown at 97,000 miles. My car died in the middle of the road. My car was deemed not drivable by the dealership. The problem started with a P0303 code which was a cylinder three misfire. I had a shop look it and they were going to replace the spark plug and coil pack. Three days later my car overheated on my way to get the repair and they said my head gasket was blown. This was in August of 2024
Corrective Action:
Head gasket blown at 97,000 miles. My car died in the middle of the road. My car was deemed not drivable by the dealership. The problem started with a P0303 code which was a cylinder three misfire. I had a shop look it and they were going to replace the spark plug and coil pack. Three days later my car overheated on my way to get the repair and they said my head gasket was blown. This was in August of 2024
Additional Notes:
Head gasket blown at 97,000 miles. My car died in the middle of the road. My car was deemed not drivable by the dealership. The problem started with a P0303 code which was a cylinder three misfire. I had a shop look it and they were going to replace the spark plug and coil pack. Three days later my car overheated on my way to get the repair and they said my head gasket was blown. This was in August of 2024
Mfg Campaign: 11625549
Recall Date: Nov 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The contact stated that a blank warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The contact stated that a blank warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The contact stated that a blank warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Mfg Campaign: 11625219
Recall Date: Nov 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 22V413000 (POWER TRAIN) however the contact stated that the remedy completed was not correctly addressed which had a lead coolant leak into the vehicle transmission. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that they would have to replace the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 22V413000 (POWER TRAIN) however the contact stated that the remedy completed was not correctly addressed which had a lead coolant leak into the vehicle transmission. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that they would have to replace the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 22V413000 (POWER TRAIN) however the contact stated that the remedy completed was not correctly addressed which had a lead coolant leak into the vehicle transmission. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that they would have to replace the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Mfg Campaign: 11625021
Recall Date: Nov 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to lose significant motive power, prompting her to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant had intruded into the cylinder head gasket. The contact was informed that the seal between the engine block and the cylinder head had failed, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to lose significant motive power, prompting her to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant had intruded into the cylinder head gasket. The contact was informed that the seal between the engine block and the cylinder head had failed, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to lose significant motive power, prompting her to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant had intruded into the cylinder head gasket. The contact was informed that the seal between the engine block and the cylinder head had failed, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 95,000.
Mfg Campaign: 11625025
Recall Date: Nov 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 25–30 MPH, the engine warning light illuminated. The vehicle was jerking and losing motive power. While starting the vehicle, the vehicle shook and stopped. The vehicle was taken to the local dealer, where it was diagnosed that the short-block engine needed to be replaced. The dealer determined that there was a coolant intrusion in the engine. The dealer confirmed that the failure was related to TSB: 22-2322. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage due to the vehicle not meeting the mileage limitation. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,660.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 25–30 MPH, the engine warning light illuminated. The vehicle was jerking and losing motive power. While starting the vehicle, the vehicle shook and stopped. The vehicle was taken to the local dealer, where it was diagnosed that the short-block engine needed to be replaced. The dealer determined that there was a coolant intrusion in the engine. The dealer confirmed that the failure was related to TSB: 22-2322. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage due to the vehicle not meeting the mileage limitation. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,660.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 25–30 MPH, the engine warning light illuminated. The vehicle was jerking and losing motive power. While starting the vehicle, the vehicle shook and stopped. The vehicle was taken to the local dealer, where it was diagnosed that the short-block engine needed to be replaced. The dealer determined that there was a coolant intrusion in the engine. The dealer confirmed that the failure was related to TSB: 22-2322. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage due to the vehicle not meeting the mileage limitation. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,660.
Mfg Campaign: 11624670
Recall Date: Nov 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Escape - The engine made unusual noise and began running rough. We had to quickly exit traffic unexpectedly. Engine light came on after this incident. Local Ford Dealership has diagnosed the problem as coolant leak into the engine cylinder. Dealership recommended long block replacement at cost of just over $10,000. They also stated that there were no recalls or other assistance available from Ford Motor Company. I later found out about Ford Customer Satisfaction Program 21N12, which covers the cost to replace the 1.5 ecoboost engines with the same problem we are having. However, it only covers 7 years or 84,000 miles. Our vehicle was at 6 years and 118,000 miles when the issue occurred. We have never received any communication from Ford Motor Company regarding Customer Satisfaction Program 21N12.
Corrective Action:
2018 Ford Escape - The engine made unusual noise and began running rough. We had to quickly exit traffic unexpectedly. Engine light came on after this incident. Local Ford Dealership has diagnosed the problem as coolant leak into the engine cylinder. Dealership recommended long block replacement at cost of just over $10,000. They also stated that there were no recalls or other assistance available from Ford Motor Company. I later found out about Ford Customer Satisfaction Program 21N12, which covers the cost to replace the 1.5 ecoboost engines with the same problem we are having. However, it only covers 7 years or 84,000 miles. Our vehicle was at 6 years and 118,000 miles when the issue occurred. We have never received any communication from Ford Motor Company regarding Customer Satisfaction Program 21N12.
Additional Notes:
2018 Ford Escape - The engine made unusual noise and began running rough. We had to quickly exit traffic unexpectedly. Engine light came on after this incident. Local Ford Dealership has diagnosed the problem as coolant leak into the engine cylinder. Dealership recommended long block replacement at cost of just over $10,000. They also stated that there were no recalls or other assistance available from Ford Motor Company. I later found out about Ford Customer Satisfaction Program 21N12, which covers the cost to replace the 1.5 ecoboost engines with the same problem we are having. However, it only covers 7 years or 84,000 miles. Our vehicle was at 6 years and 118,000 miles when the issue occurred. We have never received any communication from Ford Motor Company regarding Customer Satisfaction Program 21N12.
Mfg Campaign: 11624749
Recall Date: Nov 12, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury