Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine overheated with coolant leaking from the engine. Additionally, the vehicle shut off while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to Eddie Gilstrap Motors, Inc. (207 S Main St, Salem, IN 47167) where the contact was informed of an unknown recall; and the engine was replaced under the recall. Approximately two years after the engine replacement, the contact stated heavy, white smoke was coming from the exhaust pipe, without warning upon starting the vehicle. The contact stated that the coolant level remained low. The vehicle was taken to the dealer where the contact was informed that coolant had leaked into an engine cylinder, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 124,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine overheated with coolant leaking from the engine. Additionally, the vehicle shut off while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to Eddie Gilstrap Motors, Inc. (207 S Main St, Salem, IN 47167) where the contact was informed of an unknown recall; and the engine was replaced under the recall. Approximately two years after the engine replacement, the contact stated heavy, white smoke was coming from the exhaust pipe, without warning upon starting the vehicle. The contact stated that the coolant level remained low. The vehicle was taken to the dealer where the contact was informed that coolant had leaked into an engine cylinder, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 124,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine overheated with coolant leaking from the engine. Additionally, the vehicle shut off while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to Eddie Gilstrap Motors, Inc. (207 S Main St, Salem, IN 47167) where the contact was informed of an unknown recall; and the engine was replaced under the recall. Approximately two years after the engine replacement, the contact stated heavy, white smoke was coming from the exhaust pipe, without warning upon starting the vehicle. The contact stated that the coolant level remained low. The vehicle was taken to the dealer where the contact was informed that coolant had leaked into an engine cylinder, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 124,000.
Mfg Campaign: 11612821
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car overheated and broke down on the highway. Towed in to a repair shop and was told I needed a new engine because of leaky coolant in the gasket? I just paid my car off last month, purchased directly from the dealer in 2019. It has an Eco Boost which are having these issues across the board. I was told the cost to repair or replace a new engine could range from $3500-6000k. Are they going to recall this vehicle as well? I can’t afford that and should not have to pay that for 5 year old car I would like it to added to recalls with this issue.
Corrective Action:
My car overheated and broke down on the highway. Towed in to a repair shop and was told I needed a new engine because of leaky coolant in the gasket? I just paid my car off last month, purchased directly from the dealer in 2019. It has an Eco Boost which are having these issues across the board. I was told the cost to repair or replace a new engine could range from $3500-6000k. Are they going to recall this vehicle as well? I can’t afford that and should not have to pay that for 5 year old car I would like it to added to recalls with this issue.
Additional Notes:
My car overheated and broke down on the highway. Towed in to a repair shop and was told I needed a new engine because of leaky coolant in the gasket? I just paid my car off last month, purchased directly from the dealer in 2019. It has an Eco Boost which are having these issues across the board. I was told the cost to repair or replace a new engine could range from $3500-6000k. Are they going to recall this vehicle as well? I can’t afford that and should not have to pay that for 5 year old car I would like it to added to recalls with this issue.
Mfg Campaign: 11612918
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car keeps saying coolant temperature high Now I can not drive it
Corrective Action:
Car keeps saying coolant temperature high Now I can not drive it
Additional Notes:
Car keeps saying coolant temperature high Now I can not drive it
Mfg Campaign: 11612938
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant temperature high Can not drive again .
Corrective Action:
Coolant temperature high Can not drive again .
Additional Notes:
Coolant temperature high Can not drive again .
Mfg Campaign: 11612939
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant temperature unable to drive again
Corrective Action:
Coolant temperature unable to drive again
Additional Notes:
Coolant temperature unable to drive again
Mfg Campaign: 11612940
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The torque converter was bad. My car was shaking at stop sign, light, or in traffic jam. Had to put in neutral every time I was in those situations. Car would stall pulling out on a hill or incline. I was in dangerous situations
Corrective Action:
The torque converter was bad. My car was shaking at stop sign, light, or in traffic jam. Had to put in neutral every time I was in those situations. Car would stall pulling out on a hill or incline. I was in dangerous situations
Additional Notes:
The torque converter was bad. My car was shaking at stop sign, light, or in traffic jam. Had to put in neutral every time I was in those situations. Car would stall pulling out on a hill or incline. I was in dangerous situations
Mfg Campaign: 11612517
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car was overheating, took it to Ford Taylor they said coolant leak in the engine, and the customer satisfaction program had ended so we have to pay for repair 6k. We agreed to pay but they never repair the car we keep calling and they didn't fix it. The car was in Ford for 5 months no repair then they called that the repair cost is now 14k, we had no choice than to pick it up. Car in our house for 10months now, car not moving no one want to buy it. So sad we have to go through this.
Corrective Action:
Car was overheating, took it to Ford Taylor they said coolant leak in the engine, and the customer satisfaction program had ended so we have to pay for repair 6k. We agreed to pay but they never repair the car we keep calling and they didn't fix it. The car was in Ford for 5 months no repair then they called that the repair cost is now 14k, we had no choice than to pick it up. Car in our house for 10months now, car not moving no one want to buy it. So sad we have to go through this.
Additional Notes:
Car was overheating, took it to Ford Taylor they said coolant leak in the engine, and the customer satisfaction program had ended so we have to pay for repair 6k. We agreed to pay but they never repair the car we keep calling and they didn't fix it. The car was in Ford for 5 months no repair then they called that the repair cost is now 14k, we had no choice than to pick it up. Car in our house for 10months now, car not moving no one want to buy it. So sad we have to go through this.
Mfg Campaign: 11612543
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,700.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,700.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,700.
Mfg Campaign: 11612402
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into engine cylinder causing catastophic engine failure. My [XXX] daughter was driving down highway when car suddenly started shaking violently and engine light comes on. She managed to pull off without crashing. Had it towed to a Ford dealership. They diagnosed issue and replaced the engine. Took over 2 months to replace. See paperwork attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Coolant leaked into engine cylinder causing catastophic engine failure. My [XXX] daughter was driving down highway when car suddenly started shaking violently and engine light comes on. She managed to pull off without crashing. Had it towed to a Ford dealership. They diagnosed issue and replaced the engine. Took over 2 months to replace. See paperwork attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Coolant leaked into engine cylinder causing catastophic engine failure. My [XXX] daughter was driving down highway when car suddenly started shaking violently and engine light comes on. She managed to pull off without crashing. Had it towed to a Ford dealership. They diagnosed issue and replaced the engine. Took over 2 months to replace. See paperwork attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612051
Recall Date: Sep 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
After my car started and I tried to go, it shook a little, and the check engine light came on. I got it checked at a service station, and they said my coolant was low and my engine was shot, it appeared that there was a leak in the coolant that was leaking into and ruining the engine. I do not feel safe driving the car in the case that is breaks down, and with only 32,000 miles on it this is not standard for the car.
Corrective Action:
After my car started and I tried to go, it shook a little, and the check engine light came on. I got it checked at a service station, and they said my coolant was low and my engine was shot, it appeared that there was a leak in the coolant that was leaking into and ruining the engine. I do not feel safe driving the car in the case that is breaks down, and with only 32,000 miles on it this is not standard for the car.
Additional Notes:
After my car started and I tried to go, it shook a little, and the check engine light came on. I got it checked at a service station, and they said my coolant was low and my engine was shot, it appeared that there was a leak in the coolant that was leaking into and ruining the engine. I do not feel safe driving the car in the case that is breaks down, and with only 32,000 miles on it this is not standard for the car.
Mfg Campaign: 11611936
Recall Date: Aug 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine was idling roughly. The vehicle was taken to an independent mechanic where it was diagnosed with head gasket failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 53,249.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine was idling roughly. The vehicle was taken to an independent mechanic where it was diagnosed with head gasket failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 53,249.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine was idling roughly. The vehicle was taken to an independent mechanic where it was diagnosed with head gasket failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 53,249.
Mfg Campaign: 11611658
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine. THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT To whom it may concern, August 17, 2024 I bought a 2018 Ford Escape SEL on [XXX], well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything. So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes. That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway. Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours. Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went thr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine. THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT To whom it may concern, August 17, 2024 I bought a 2018 Ford Escape SEL on [XXX], well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything. So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes. That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway. Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours. Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went thr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine. THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT To whom it may concern, August 17, 2024 I bought a 2018 Ford Escape SEL on [XXX], well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything. So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes. That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway. Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours. Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went thr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611342
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming out of the exhaust pipe. Additionally, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming out of the exhaust pipe. Additionally, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming out of the exhaust pipe. Additionally, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 66,000.
Mfg Campaign: 11611396
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant and coolant system suddenly failed resulting in a full engine replacement. There were no noticeable signs of where the coolant went either. The auto is regularly serviced at a ford garage had a sensor replaced 6 months ago and no other issues were diagnosed.
Corrective Action:
The coolant and coolant system suddenly failed resulting in a full engine replacement. There were no noticeable signs of where the coolant went either. The auto is regularly serviced at a ford garage had a sensor replaced 6 months ago and no other issues were diagnosed.
Additional Notes:
The coolant and coolant system suddenly failed resulting in a full engine replacement. There were no noticeable signs of where the coolant went either. The auto is regularly serviced at a ford garage had a sensor replaced 6 months ago and no other issues were diagnosed.
Mfg Campaign: 11611160
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Mfg Campaign: 11610889
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Mfg Campaign: 11610889
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant into cylinders, resulting in white smoke exhaust, fouling spark plugs and coils due to engine coolant leak in combustion chambers, and engine coolant leak due to issue.
Corrective Action:
Engine coolant into cylinders, resulting in white smoke exhaust, fouling spark plugs and coils due to engine coolant leak in combustion chambers, and engine coolant leak due to issue.
Additional Notes:
Engine coolant into cylinders, resulting in white smoke exhaust, fouling spark plugs and coils due to engine coolant leak in combustion chambers, and engine coolant leak due to issue.
Mfg Campaign: 11610952
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A couple of weeks ago my car started shaking and the engine light came on. I took it to the dealer to be told the engine blew and a replacement would be over $11k. The problem is a valve was stuck open and oil got into it. The car is barely 6 years old and has had regular service.
Corrective Action:
A couple of weeks ago my car started shaking and the engine light came on. I took it to the dealer to be told the engine blew and a replacement would be over $11k. The problem is a valve was stuck open and oil got into it. The car is barely 6 years old and has had regular service.
Additional Notes:
A couple of weeks ago my car started shaking and the engine light came on. I took it to the dealer to be told the engine blew and a replacement would be over $11k. The problem is a valve was stuck open and oil got into it. The car is barely 6 years old and has had regular service.
Mfg Campaign: 11611000
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolent intrusion into the cylinders cause catastrophic engine failure. Ford knows this and still sells these. They will not cover the new engine.
Corrective Action:
The coolent intrusion into the cylinders cause catastrophic engine failure. Ford knows this and still sells these. They will not cover the new engine.
Additional Notes:
The coolent intrusion into the cylinders cause catastrophic engine failure. Ford knows this and still sells these. They will not cover the new engine.
Mfg Campaign: 11610639
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAD A PROBLEM WITH MY ENGINE OVERHEATING AND TOOK IT TO FORD DEALER FOR SERVICE AND WAS ADVISED THAT WATER HAD GOTTEN INTO THE CYLINDER #2 I BELIEVE AND RUINED THE ENGINE. THE DEALER SAID THE WATER WAS GETTING INTO THE ENGINE BLOCK AND I NEEDED A NEW ENGINE. ANOTHER SERVICE DIRECTOR FROM ANOTHER DEALER SAID THEIR WAS A ISSUE WITH FORD AND THERE WAS A PROGRAM ON THIS. A NEW ENGINE IS AROUND $7500 AND THIS WAS QUITE A SHOCK SINCE I AM ON SOCIAL SECURITY. I CONTACTED FORD AND THEY SAID IT WAS NOT THEIR PROBLEM AND REFERRED ME TO YOU FOR HELP ON THIS ISSUE. PLEASE ADVISE ASAP SINCE THEY WANT TO INSTALL THE NEW ENGINE NEXT MONDAY OR TUES AT PITTSVILLE FORD IN PITTSVILLE, MD. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I HAD A PROBLEM WITH MY ENGINE OVERHEATING AND TOOK IT TO FORD DEALER FOR SERVICE AND WAS ADVISED THAT WATER HAD GOTTEN INTO THE CYLINDER #2 I BELIEVE AND RUINED THE ENGINE. THE DEALER SAID THE WATER WAS GETTING INTO THE ENGINE BLOCK AND I NEEDED A NEW ENGINE. ANOTHER SERVICE DIRECTOR FROM ANOTHER DEALER SAID THEIR WAS A ISSUE WITH FORD AND THERE WAS A PROGRAM ON THIS. A NEW ENGINE IS AROUND $7500 AND THIS WAS QUITE A SHOCK SINCE I AM ON SOCIAL SECURITY. I CONTACTED FORD AND THEY SAID IT WAS NOT THEIR PROBLEM AND REFERRED ME TO YOU FOR HELP ON THIS ISSUE. PLEASE ADVISE ASAP SINCE THEY WANT TO INSTALL THE NEW ENGINE NEXT MONDAY OR TUES AT PITTSVILLE FORD IN PITTSVILLE, MD. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I HAD A PROBLEM WITH MY ENGINE OVERHEATING AND TOOK IT TO FORD DEALER FOR SERVICE AND WAS ADVISED THAT WATER HAD GOTTEN INTO THE CYLINDER #2 I BELIEVE AND RUINED THE ENGINE. THE DEALER SAID THE WATER WAS GETTING INTO THE ENGINE BLOCK AND I NEEDED A NEW ENGINE. ANOTHER SERVICE DIRECTOR FROM ANOTHER DEALER SAID THEIR WAS A ISSUE WITH FORD AND THERE WAS A PROGRAM ON THIS. A NEW ENGINE IS AROUND $7500 AND THIS WAS QUITE A SHOCK SINCE I AM ON SOCIAL SECURITY. I CONTACTED FORD AND THEY SAID IT WAS NOT THEIR PROBLEM AND REFERRED ME TO YOU FOR HELP ON THIS ISSUE. PLEASE ADVISE ASAP SINCE THEY WANT TO INSTALL THE NEW ENGINE NEXT MONDAY OR TUES AT PITTSVILLE FORD IN PITTSVILLE, MD. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11610311
Recall Date: Aug 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury