Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating, with white smoke coming from the exhaust. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating, with white smoke coming from the exhaust. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating, with white smoke coming from the exhaust. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Mfg Campaign: 11572385
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Corrective Action:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Additional Notes:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Mfg Campaign: 11572441
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Corrective Action:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Additional Notes:
A car cut me off and I rear ended them going under 20 miles per hour. And my air bags went off and they exploded and I recieved chemical burns
Mfg Campaign: 11572441
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving 30 MPH, the EVAP failure message was displayed, and the check engine warning light illuminated. The contact stated that occasionally the vehicle failed to immediately restart. The vehicle was taken to the local mechanic who replaced the high-pressure fuel pump, but the failure persisted. The vehicle was later driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 88,375.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving 30 MPH, the EVAP failure message was displayed, and the check engine warning light illuminated. The contact stated that occasionally the vehicle failed to immediately restart. The vehicle was taken to the local mechanic who replaced the high-pressure fuel pump, but the failure persisted. The vehicle was later driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 88,375.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving 30 MPH, the EVAP failure message was displayed, and the check engine warning light illuminated. The contact stated that occasionally the vehicle failed to immediately restart. The vehicle was taken to the local mechanic who replaced the high-pressure fuel pump, but the failure persisted. The vehicle was later driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 88,375.
Mfg Campaign: 11571935
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.
Mfg Campaign: 11571476
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle began to drive rough and was hesitating. The vehicle was taken to the local service center who diagnosed a misfire in the cylinder #2 and that the number two spark plug was fractured. The vehicle was repaired but the failure reoccurred. The vehicle was later taken to the local dealer who discovered that coolant was present inside cylinder #2 and informed that the engine short block was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,800.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle began to drive rough and was hesitating. The vehicle was taken to the local service center who diagnosed a misfire in the cylinder #2 and that the number two spark plug was fractured. The vehicle was repaired but the failure reoccurred. The vehicle was later taken to the local dealer who discovered that coolant was present inside cylinder #2 and informed that the engine short block was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,800.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle began to drive rough and was hesitating. The vehicle was taken to the local service center who diagnosed a misfire in the cylinder #2 and that the number two spark plug was fractured. The vehicle was repaired but the failure reoccurred. The vehicle was later taken to the local dealer who discovered that coolant was present inside cylinder #2 and informed that the engine short block was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,800.
Mfg Campaign: 11570222
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle inadvertently lost motive power with the check engine warning light displayed. The vehicle was towed to the residence and later driven to the local dealer who diagnosed that coolant was present inside cylinder #2. The contact was advised that the head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle inadvertently lost motive power with the check engine warning light displayed. The vehicle was towed to the residence and later driven to the local dealer who diagnosed that coolant was present inside cylinder #2. The contact was advised that the head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle inadvertently lost motive power with the check engine warning light displayed. The vehicle was towed to the residence and later driven to the local dealer who diagnosed that coolant was present inside cylinder #2. The contact was advised that the head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Mfg Campaign: 11570317
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Mfg Campaign: 11568595
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
Mfg Campaign: 11568595
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Corrective Action:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Additional Notes:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Mfg Campaign: 11568017
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Corrective Action:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Additional Notes:
Coolant intrusion into the engine Ford says known issue with 2019 escape but they are not going to do anything about it till they are made to
Mfg Campaign: 11568017
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I have to replace the rear trailing arm bushings, it is pulling out of the arm. I have 49k in mileage and do not drive off road. I think this was a bad part when built or installed incorrectly for this to happen. I am [XXX] old never have I had never had to repair anything like this before on any of my vehicles. I took my car in for a oil change at ford Ciocca in Flemington and was told I need back brakes rotor and rear trailing arm. I replaced the brakes and rotor and they had to order the part for this bushing 833 dollar for part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have to replace the rear trailing arm bushings, it is pulling out of the arm. I have 49k in mileage and do not drive off road. I think this was a bad part when built or installed incorrectly for this to happen. I am [XXX] old never have I had never had to repair anything like this before on any of my vehicles. I took my car in for a oil change at ford Ciocca in Flemington and was told I need back brakes rotor and rear trailing arm. I replaced the brakes and rotor and they had to order the part for this bushing 833 dollar for part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have to replace the rear trailing arm bushings, it is pulling out of the arm. I have 49k in mileage and do not drive off road. I think this was a bad part when built or installed incorrectly for this to happen. I am [XXX] old never have I had never had to repair anything like this before on any of my vehicles. I took my car in for a oil change at ford Ciocca in Flemington and was told I need back brakes rotor and rear trailing arm. I replaced the brakes and rotor and they had to order the part for this bushing 833 dollar for part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566874
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Mfg Campaign: 11566046
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
Mfg Campaign: 11566046
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The COWL on my 2019 Ford Escape needs to be replaced all of a sudden, I researched and found an investigation by NHTSA was being done on 2019 Ford Explorers. I would like to complain about this issue and get back the results of the Explorer investigation I have the repair invoice but was unable to upload on this complaint
Corrective Action:
The COWL on my 2019 Ford Escape needs to be replaced all of a sudden, I researched and found an investigation by NHTSA was being done on 2019 Ford Explorers. I would like to complain about this issue and get back the results of the Explorer investigation I have the repair invoice but was unable to upload on this complaint
Additional Notes:
The COWL on my 2019 Ford Escape needs to be replaced all of a sudden, I researched and found an investigation by NHTSA was being done on 2019 Ford Explorers. I would like to complain about this issue and get back the results of the Explorer investigation I have the repair invoice but was unable to upload on this complaint
Mfg Campaign: 11564364
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 30 MPH, the vehicle started to hesitate. The RPM then rose to an elevated level. There was an abnormal knocking and rattling sound detected. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the connecting rod bearings were worn and recommended that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 61,194.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 30 MPH, the vehicle started to hesitate. The RPM then rose to an elevated level. There was an abnormal knocking and rattling sound detected. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the connecting rod bearings were worn and recommended that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 61,194.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 30 MPH, the vehicle started to hesitate. The RPM then rose to an elevated level. There was an abnormal knocking and rattling sound detected. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the connecting rod bearings were worn and recommended that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 61,194.
Mfg Campaign: 11562000
Recall Date: Dec 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's son owns a 2019 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 101,250.
Corrective Action:
The contact's son owns a 2019 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 101,250.
Additional Notes:
The contact's son owns a 2019 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 101,250.
Mfg Campaign: 11561318
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased my car 2019 FORD ESCAPE in September 2023, last week it cut off. It will not crank. I changed the key forb batteries, then the engine stated "ENGINE FAULT SERVICE NOW". The car did start but after running about 40 mins, I noticed the heat was not working, only cold air coming out. All of a sudden, the ENGINE ran HOT. I pulled over cut it off. Looked under hood, coolant reservoir was empty. Finally got coolant in the car. After driving another week, added more coolant. I am now on my 4th container of antifreeze in a little over 2 weeks. no visible leak on the ground under the hood. This morning , my car would not start again. And a smell was inside the car like exhaust fumes, a sweet smell, plastic burning smell. the smell was inside however when I got out of the car you ccould smell the smell away also like 10 feet. I checked my oil and the stick was covered with black thick oil; however when i checked the dipstick MY CAR WAS EMPTY OF OIL.
Corrective Action:
I purchased my car 2019 FORD ESCAPE in September 2023, last week it cut off. It will not crank. I changed the key forb batteries, then the engine stated "ENGINE FAULT SERVICE NOW". The car did start but after running about 40 mins, I noticed the heat was not working, only cold air coming out. All of a sudden, the ENGINE ran HOT. I pulled over cut it off. Looked under hood, coolant reservoir was empty. Finally got coolant in the car. After driving another week, added more coolant. I am now on my 4th container of antifreeze in a little over 2 weeks. no visible leak on the ground under the hood. This morning , my car would not start again. And a smell was inside the car like exhaust fumes, a sweet smell, plastic burning smell. the smell was inside however when I got out of the car you ccould smell the smell away also like 10 feet. I checked my oil and the stick was covered with black thick oil; however when i checked the dipstick MY CAR WAS EMPTY OF OIL.
Additional Notes:
I purchased my car 2019 FORD ESCAPE in September 2023, last week it cut off. It will not crank. I changed the key forb batteries, then the engine stated "ENGINE FAULT SERVICE NOW". The car did start but after running about 40 mins, I noticed the heat was not working, only cold air coming out. All of a sudden, the ENGINE ran HOT. I pulled over cut it off. Looked under hood, coolant reservoir was empty. Finally got coolant in the car. After driving another week, added more coolant. I am now on my 4th container of antifreeze in a little over 2 weeks. no visible leak on the ground under the hood. This morning , my car would not start again. And a smell was inside the car like exhaust fumes, a sweet smell, plastic burning smell. the smell was inside however when I got out of the car you ccould smell the smell away also like 10 feet. I checked my oil and the stick was covered with black thick oil; however when i checked the dipstick MY CAR WAS EMPTY OF OIL.
Mfg Campaign: 11560154
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Corrective Action:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Additional Notes:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Mfg Campaign: 11558036
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Corrective Action:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Additional Notes:
When getting gas..afterwards went to start and it would act like it wasn't getting gas..within hours after the check engine light came on..took to dealer to read trouble code..came up as a p0496..evap purge valve sticking open..also have noticed the built in remote start function is not working and will sound horn briefly instead..also looked up code my self and understand that it is a emissions safety issue being that it is evap purge valve..and have scheduled a appointment with dealer to have it fixed..due to the fact I have a extended service warranty on it..
Mfg Campaign: 11558036
Recall Date: Dec 2, 2023
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