Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to shake abnormally with the check engine warning light illuminated. Additionally, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was taken to Jiffy Lube and the spark plugs were replaced; however, the contact was informed that the failure was not resolved. The vehicle was taken to an independent mechanic. The contact was informed that even with the failure codes retrieved, the cause of the failure could not be determined. The failure codes were P0012 and P04BD. The contact was informed that the engine needed to be taken apart to determine what caused the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,891.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to shake abnormally with the check engine warning light illuminated. Additionally, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was taken to Jiffy Lube and the spark plugs were replaced; however, the contact was informed that the failure was not resolved. The vehicle was taken to an independent mechanic. The contact was informed that even with the failure codes retrieved, the cause of the failure could not be determined. The failure codes were P0012 and P04BD. The contact was informed that the engine needed to be taken apart to determine what caused the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,891.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to shake abnormally with the check engine warning light illuminated. Additionally, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was taken to Jiffy Lube and the spark plugs were replaced; however, the contact was informed that the failure was not resolved. The vehicle was taken to an independent mechanic. The contact was informed that even with the failure codes retrieved, the cause of the failure could not be determined. The failure codes were P0012 and P04BD. The contact was informed that the engine needed to be taken apart to determine what caused the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,891.
Mfg Campaign: 11584815
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 30-35 MPH, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the shifter while in second and third gear. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 30-35 MPH, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the shifter while in second and third gear. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 30-35 MPH, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the shifter while in second and third gear. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 76,000.
Mfg Campaign: 11584390
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was pulled into a parking lot and there was a whining sound while attempting to accelerate. The “Transmission Fault" message was displayed. The vehicle was towed to the dealer where it was diagnosed with cable bushing failure. The contact was notified of an unknown recall and the recall was repaired. The contact stated that while driving the vehicle from the dealer the failure recurred. The contact's husband towed the vehicle to a different dealer where it was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was pulled into a parking lot and there was a whining sound while attempting to accelerate. The “Transmission Fault" message was displayed. The vehicle was towed to the dealer where it was diagnosed with cable bushing failure. The contact was notified of an unknown recall and the recall was repaired. The contact stated that while driving the vehicle from the dealer the failure recurred. The contact's husband towed the vehicle to a different dealer where it was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was pulled into a parking lot and there was a whining sound while attempting to accelerate. The “Transmission Fault" message was displayed. The vehicle was towed to the dealer where it was diagnosed with cable bushing failure. The contact was notified of an unknown recall and the recall was repaired. The contact stated that while driving the vehicle from the dealer the failure recurred. The contact's husband towed the vehicle to a different dealer where it was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Mfg Campaign: 11584590
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the engine started rattling under the hood. The vehicle was taken to a local dealer, and it was diagnosed as an engine coil misfire. The vehicle was repaired; however, the failure recurred soon afterwards. The vehicle was taken to another dealer and diagnosed with an engine coil misfire. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the engine started rattling under the hood. The vehicle was taken to a local dealer, and it was diagnosed as an engine coil misfire. The vehicle was repaired; however, the failure recurred soon afterwards. The vehicle was taken to another dealer and diagnosed with an engine coil misfire. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the engine started rattling under the hood. The vehicle was taken to a local dealer, and it was diagnosed as an engine coil misfire. The vehicle was repaired; however, the failure recurred soon afterwards. The vehicle was taken to another dealer and diagnosed with an engine coil misfire. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Mfg Campaign: 11583591
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated while driving 60 MPH, the vehicle made an abnormal sound and the transmission seized. The contact was unaware of any warning lights being illuminated. The vehicle was towed to an independent mechanic who performed a diagnostic test and informed the contact that the transmission had seized. The vehicle was not repaired. The vehicle was then towed to the dealer where a diagnostic test was performed that indicated that the transmission had seized. The vehicle was not repaired. The dealer stated the VIN was not under recall. The manufacturer was notified of the failure, opened up a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 88,989.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated while driving 60 MPH, the vehicle made an abnormal sound and the transmission seized. The contact was unaware of any warning lights being illuminated. The vehicle was towed to an independent mechanic who performed a diagnostic test and informed the contact that the transmission had seized. The vehicle was not repaired. The vehicle was then towed to the dealer where a diagnostic test was performed that indicated that the transmission had seized. The vehicle was not repaired. The dealer stated the VIN was not under recall. The manufacturer was notified of the failure, opened up a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 88,989.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated while driving 60 MPH, the vehicle made an abnormal sound and the transmission seized. The contact was unaware of any warning lights being illuminated. The vehicle was towed to an independent mechanic who performed a diagnostic test and informed the contact that the transmission had seized. The vehicle was not repaired. The vehicle was then towed to the dealer where a diagnostic test was performed that indicated that the transmission had seized. The vehicle was not repaired. The dealer stated the VIN was not under recall. The manufacturer was notified of the failure, opened up a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 88,989.
Mfg Campaign: 11582152
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Corrective Action:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Additional Notes:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Mfg Campaign: 11580807
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Corrective Action:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Additional Notes:
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Mfg Campaign: 11580807
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car overheated out of the blue. It was diagnosed as a head gasket leak. Apparently this is a known issue with the 1.5 liter turbo eco boast 2019 but the recall does not start until 2020. This needs to be re evaluated as this is not ok and needs to be recalled!
Corrective Action:
My car overheated out of the blue. It was diagnosed as a head gasket leak. Apparently this is a known issue with the 1.5 liter turbo eco boast 2019 but the recall does not start until 2020. This needs to be re evaluated as this is not ok and needs to be recalled!
Additional Notes:
My car overheated out of the blue. It was diagnosed as a head gasket leak. Apparently this is a known issue with the 1.5 liter turbo eco boast 2019 but the recall does not start until 2020. This needs to be re evaluated as this is not ok and needs to be recalled!
Mfg Campaign: 11580345
Recall Date: Mar 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Mfg Campaign: 11580145
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
Mfg Campaign: 11580145
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The conditions Ford has placed on getting the recall repaired are unreasonable. The dealership told me that for this repair, the car must be on their lot for at least 10 days, and no, an appointment is not available, and there are no loaners available for this repair.
Corrective Action:
The conditions Ford has placed on getting the recall repaired are unreasonable. The dealership told me that for this repair, the car must be on their lot for at least 10 days, and no, an appointment is not available, and there are no loaners available for this repair.
Additional Notes:
The conditions Ford has placed on getting the recall repaired are unreasonable. The dealership told me that for this repair, the car must be on their lot for at least 10 days, and no, an appointment is not available, and there are no loaners available for this repair.
Mfg Campaign: 11579929
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
After the steering wheel became SIGNIGICANTLY stiff and a warning light come on when trying to pull out of a parking space, I called a tow truck. The driver was able to turn on the Escape and we had no problems with steering. After I had a mechanic examine the vehicle, he said the issue is the electronic rack with the steering system. I did some research and Ford has been sued in the past for similar issues on this model, but not year. The estimated cost for repair is over $2000. I am told that with this particular steering system, a full replacement is required. I am also told that while it is drivable, the problem is unpredictable. It might be as simple as letting it sit (as it was in the parking lot) and restarting to as hard as the system giving out while driving and the wheel becoming so stiff to turn that it can put the driver and others at risk. From what I've read, others have experienced similar issues.
Corrective Action:
After the steering wheel became SIGNIGICANTLY stiff and a warning light come on when trying to pull out of a parking space, I called a tow truck. The driver was able to turn on the Escape and we had no problems with steering. After I had a mechanic examine the vehicle, he said the issue is the electronic rack with the steering system. I did some research and Ford has been sued in the past for similar issues on this model, but not year. The estimated cost for repair is over $2000. I am told that with this particular steering system, a full replacement is required. I am also told that while it is drivable, the problem is unpredictable. It might be as simple as letting it sit (as it was in the parking lot) and restarting to as hard as the system giving out while driving and the wheel becoming so stiff to turn that it can put the driver and others at risk. From what I've read, others have experienced similar issues.
Additional Notes:
After the steering wheel became SIGNIGICANTLY stiff and a warning light come on when trying to pull out of a parking space, I called a tow truck. The driver was able to turn on the Escape and we had no problems with steering. After I had a mechanic examine the vehicle, he said the issue is the electronic rack with the steering system. I did some research and Ford has been sued in the past for similar issues on this model, but not year. The estimated cost for repair is over $2000. I am told that with this particular steering system, a full replacement is required. I am also told that while it is drivable, the problem is unpredictable. It might be as simple as letting it sit (as it was in the parking lot) and restarting to as hard as the system giving out while driving and the wheel becoming so stiff to turn that it can put the driver and others at risk. From what I've read, others have experienced similar issues.
Mfg Campaign: 11579259
Recall Date: Mar 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
It's two Recalls for 2019 Ford Escape
Corrective Action:
It's two Recalls for 2019 Ford Escape
Additional Notes:
It's two Recalls for 2019 Ford Escape
Mfg Campaign: 11578256
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Low beam headlight bulbs keep burning out, literally replacing bulbs at least once a year
Corrective Action:
Low beam headlight bulbs keep burning out, literally replacing bulbs at least once a year
Additional Notes:
Low beam headlight bulbs keep burning out, literally replacing bulbs at least once a year
Mfg Campaign: 11575046
Recall Date: Mar 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.
Mfg Campaign: 11574226
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Corrective Action:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Additional Notes:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Mfg Campaign: 11574236
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Corrective Action:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Additional Notes:
Liftgate fails to open and/or close completely. Rarely, Randomly it works. Safety issue should there be a child or animal back there. No manual lift opening options!
Mfg Campaign: 11574236
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode," and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.
Corrective Action:
While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode," and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.
Additional Notes:
While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode," and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.
Mfg Campaign: 11574036
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated significantly. The check engine warning light was illuminated. Additionally, the vehicle failed to accelerate as needed. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #4, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated significantly. The check engine warning light was illuminated. Additionally, the vehicle failed to accelerate as needed. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #4, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated significantly. The check engine warning light was illuminated. Additionally, the vehicle failed to accelerate as needed. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #4, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 51,000.
Mfg Campaign: 11573170
Recall Date: Feb 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that when the vehicle was started, the contact stated that a big white puff of smoke was came from the exhaust pipe. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that when the vehicle was started, the contact stated that a big white puff of smoke was came from the exhaust pipe. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that when the vehicle was started, the contact stated that a big white puff of smoke was came from the exhaust pipe. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 110,000.
Mfg Campaign: 11572988
Recall Date: Feb 20, 2024
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