Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was stopped and when I stepped on the gas pedal to make my turn my car's engine accelerated at full force, stepping on the brake It wouldn't stop the car. I put the car in neutral and was able to pull over break and put it in park. It was as if the car was possessed and took me for a wild ride. I called the dealership they checked it out no dash lights came on no nothing so they were unable to detect any problem. I had my car for almost 3 years I'm an experienced driver and nothing ever happened to me like this before. The dealership tried to tell me my mat must have been stuck under my gas pedal which I know is not true due to I look down at my gas pedal while trying to break and if it was stuck under my gas pedal like they're saying my car wouldn't accelerate I would have trouble pushing the gas and making it go so nothing makes sense.
Corrective Action:
I was stopped and when I stepped on the gas pedal to make my turn my car's engine accelerated at full force, stepping on the brake It wouldn't stop the car. I put the car in neutral and was able to pull over break and put it in park. It was as if the car was possessed and took me for a wild ride. I called the dealership they checked it out no dash lights came on no nothing so they were unable to detect any problem. I had my car for almost 3 years I'm an experienced driver and nothing ever happened to me like this before. The dealership tried to tell me my mat must have been stuck under my gas pedal which I know is not true due to I look down at my gas pedal while trying to break and if it was stuck under my gas pedal like they're saying my car wouldn't accelerate I would have trouble pushing the gas and making it go so nothing makes sense.
Additional Notes:
I was stopped and when I stepped on the gas pedal to make my turn my car's engine accelerated at full force, stepping on the brake It wouldn't stop the car. I put the car in neutral and was able to pull over break and put it in park. It was as if the car was possessed and took me for a wild ride. I called the dealership they checked it out no dash lights came on no nothing so they were unable to detect any problem. I had my car for almost 3 years I'm an experienced driver and nothing ever happened to me like this before. The dealership tried to tell me my mat must have been stuck under my gas pedal which I know is not true due to I look down at my gas pedal while trying to break and if it was stuck under my gas pedal like they're saying my car wouldn't accelerate I would have trouble pushing the gas and making it go so nothing makes sense.
Mfg Campaign: 11440978
Recall Date: Nov 18, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our check engine light came on in our 2019 Ford Escape, which has 80,000 miles. It overheated with no warning. We took it to the dealership who informed us the coolant leaked and caused a crack in the engine between the 2nd and 3rd cylinders and said the engine needs to be completely replaced.
Corrective Action:
Our check engine light came on in our 2019 Ford Escape, which has 80,000 miles. It overheated with no warning. We took it to the dealership who informed us the coolant leaked and caused a crack in the engine between the 2nd and 3rd cylinders and said the engine needs to be completely replaced.
Additional Notes:
Our check engine light came on in our 2019 Ford Escape, which has 80,000 miles. It overheated with no warning. We took it to the dealership who informed us the coolant leaked and caused a crack in the engine between the 2nd and 3rd cylinders and said the engine needs to be completely replaced.
Mfg Campaign: 11437303
Recall Date: Oct 19, 2021
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to remove a safety seat located on the rear driver's side seat, the contact pulled the lever to move the seat but the seat collapsed on the contact's hand. Medical attention was received for the contact's fractured wrist. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 37,900
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to remove a safety seat located on the rear driver's side seat, the contact pulled the lever to move the seat but the seat collapsed on the contact's hand. Medical attention was received for the contact's fractured wrist. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 37,900
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to remove a safety seat located on the rear driver's side seat, the contact pulled the lever to move the seat but the seat collapsed on the contact's hand. Medical attention was received for the contact's fractured wrist. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 37,900
Mfg Campaign: 11434584
Recall Date: Sep 27, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 44,000 miles Engine began to idle badly on startup and misfire. Engine light came on during drive home after work. Stopped vehicle and had it towed to the nearest Ford Dealer. Dealer Service Technician checked codes and reported P0304 cylinder 4 miss fire. Dealer Technician replaced and replaced all four sparks plugs and used 446676 cleaner to clean throttle body, intake, fuel injectors and valve. Few days later engine light returned, took vehicle back to Ford Dealer. Ford Technician checked and road tested vehicle and stated 446676 cleaner may not have finished cleaning systems and that was the cause of the engine light. A few days later engine began to idle badly on startup and misfire again. Then saw white smoke came from the exhaust on startup. Two weeks earlier just had vehicle service maintenance completed by the Ford Dealer. Invoice #233228 and #782806.
Corrective Action:
At 44,000 miles Engine began to idle badly on startup and misfire. Engine light came on during drive home after work. Stopped vehicle and had it towed to the nearest Ford Dealer. Dealer Service Technician checked codes and reported P0304 cylinder 4 miss fire. Dealer Technician replaced and replaced all four sparks plugs and used 446676 cleaner to clean throttle body, intake, fuel injectors and valve. Few days later engine light returned, took vehicle back to Ford Dealer. Ford Technician checked and road tested vehicle and stated 446676 cleaner may not have finished cleaning systems and that was the cause of the engine light. A few days later engine began to idle badly on startup and misfire again. Then saw white smoke came from the exhaust on startup. Two weeks earlier just had vehicle service maintenance completed by the Ford Dealer. Invoice #233228 and #782806.
Additional Notes:
At 44,000 miles Engine began to idle badly on startup and misfire. Engine light came on during drive home after work. Stopped vehicle and had it towed to the nearest Ford Dealer. Dealer Service Technician checked codes and reported P0304 cylinder 4 miss fire. Dealer Technician replaced and replaced all four sparks plugs and used 446676 cleaner to clean throttle body, intake, fuel injectors and valve. Few days later engine light returned, took vehicle back to Ford Dealer. Ford Technician checked and road tested vehicle and stated 446676 cleaner may not have finished cleaning systems and that was the cause of the engine light. A few days later engine began to idle badly on startup and misfire again. Then saw white smoke came from the exhaust on startup. Two weeks earlier just had vehicle service maintenance completed by the Ford Dealer. Invoice #233228 and #782806.
Mfg Campaign: 11433129
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Twice in a 90 day period, the plastic shielding plates on the underside of the car, skid plates, have come loose, and started dragging on the road. I was able to do a temporary repair with duct tape and bungee cords until I could get to the local Ford dealer for repair. The Ford dealer's Service Dept. stated the plastic pins that hold the plates become worn, and fail. They said even in the oil changing process, they frequently have to replace the pins. This problem should be fairly easy to remedy by inserting metal female screw threaded receptacles into the areas the plastic pins fit into, and metal male threaded bolts to screw into them.
Corrective Action:
Twice in a 90 day period, the plastic shielding plates on the underside of the car, skid plates, have come loose, and started dragging on the road. I was able to do a temporary repair with duct tape and bungee cords until I could get to the local Ford dealer for repair. The Ford dealer's Service Dept. stated the plastic pins that hold the plates become worn, and fail. They said even in the oil changing process, they frequently have to replace the pins. This problem should be fairly easy to remedy by inserting metal female screw threaded receptacles into the areas the plastic pins fit into, and metal male threaded bolts to screw into them.
Additional Notes:
Twice in a 90 day period, the plastic shielding plates on the underside of the car, skid plates, have come loose, and started dragging on the road. I was able to do a temporary repair with duct tape and bungee cords until I could get to the local Ford dealer for repair. The Ford dealer's Service Dept. stated the plastic pins that hold the plates become worn, and fail. They said even in the oil changing process, they frequently have to replace the pins. This problem should be fairly easy to remedy by inserting metal female screw threaded receptacles into the areas the plastic pins fit into, and metal male threaded bolts to screw into them.
Mfg Campaign: 11431885
Recall Date: Sep 6, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving along in a Eagle Grove. Iowa when my Escape's collision assist was shut off, then the traction control light started to come on and off. i tried to shut it off with a button but it wouldn't listen. Also my engine acted like it was dying I could only go about 5 miles per hour. I found a parking lot, pulled in and shut the car off hoping the computer would reset. I waited a bit, tried the Escape and everything was fine. I drove off. This Escape was in a car crash in Feb.2021 the brakes failed and my son was driving we hit another SUV. Now I wonder if someone shut off our brakes. I am scared now, I think someone is trying to harm me.
Corrective Action:
I was driving along in a Eagle Grove. Iowa when my Escape's collision assist was shut off, then the traction control light started to come on and off. i tried to shut it off with a button but it wouldn't listen. Also my engine acted like it was dying I could only go about 5 miles per hour. I found a parking lot, pulled in and shut the car off hoping the computer would reset. I waited a bit, tried the Escape and everything was fine. I drove off. This Escape was in a car crash in Feb.2021 the brakes failed and my son was driving we hit another SUV. Now I wonder if someone shut off our brakes. I am scared now, I think someone is trying to harm me.
Additional Notes:
I was driving along in a Eagle Grove. Iowa when my Escape's collision assist was shut off, then the traction control light started to come on and off. i tried to shut it off with a button but it wouldn't listen. Also my engine acted like it was dying I could only go about 5 miles per hour. I found a parking lot, pulled in and shut the car off hoping the computer would reset. I waited a bit, tried the Escape and everything was fine. I drove off. This Escape was in a car crash in Feb.2021 the brakes failed and my son was driving we hit another SUV. Now I wonder if someone shut off our brakes. I am scared now, I think someone is trying to harm me.
Mfg Campaign: 11428498
Recall Date: Aug 10, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that in November of 2020 the engine was replaced under an unknown recall. The contact stated while driving at approximately 60 mph, the vehicle stalled without warning. The contact stated that after attempting and restarting the vehicle several times, the vehicle was taken to the dealer and the contact was informed that the VIN was under a recall. The vehicle was repaired. The contact stated that approximately 8 months later the failure recurred while driving approximately 35 mph. The vehicle was restarted and driven to the dealer. The mechanic was unable to determine the cause of the failure. The failure recurred while driving 55 mph. The vehicle was returned a third time to the dealer however, a repair was not performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 14,000. Consumer stated case number [XXX] was opened by Ford corporate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that in November of 2020 the engine was replaced under an unknown recall. The contact stated while driving at approximately 60 mph, the vehicle stalled without warning. The contact stated that after attempting and restarting the vehicle several times, the vehicle was taken to the dealer and the contact was informed that the VIN was under a recall. The vehicle was repaired. The contact stated that approximately 8 months later the failure recurred while driving approximately 35 mph. The vehicle was restarted and driven to the dealer. The mechanic was unable to determine the cause of the failure. The failure recurred while driving 55 mph. The vehicle was returned a third time to the dealer however, a repair was not performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 14,000. Consumer stated case number [XXX] was opened by Ford corporate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that in November of 2020 the engine was replaced under an unknown recall. The contact stated while driving at approximately 60 mph, the vehicle stalled without warning. The contact stated that after attempting and restarting the vehicle several times, the vehicle was taken to the dealer and the contact was informed that the VIN was under a recall. The vehicle was repaired. The contact stated that approximately 8 months later the failure recurred while driving approximately 35 mph. The vehicle was restarted and driven to the dealer. The mechanic was unable to determine the cause of the failure. The failure recurred while driving 55 mph. The vehicle was returned a third time to the dealer however, a repair was not performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 14,000. Consumer stated case number [XXX] was opened by Ford corporate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11428003
Recall Date: Aug 6, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine began to idle badly on startup and misfire. White smoke came from exhaust on startup. Coolant levels started to decrease. Engine is burning coolant that has leaked into the cylinders due to a defect in the casting of the engine block. Dealership is now saying car needs an entire new engine block. Obviously the previous recall that was addressed did not solve the issue.
Corrective Action:
Engine began to idle badly on startup and misfire. White smoke came from exhaust on startup. Coolant levels started to decrease. Engine is burning coolant that has leaked into the cylinders due to a defect in the casting of the engine block. Dealership is now saying car needs an entire new engine block. Obviously the previous recall that was addressed did not solve the issue.
Additional Notes:
Engine began to idle badly on startup and misfire. White smoke came from exhaust on startup. Coolant levels started to decrease. Engine is burning coolant that has leaked into the cylinders due to a defect in the casting of the engine block. Dealership is now saying car needs an entire new engine block. Obviously the previous recall that was addressed did not solve the issue.
Mfg Campaign: 11427846
Recall Date: Aug 5, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was stopped at a traffic light and when I went to resume driving the steering froze and a steering assist warning light came on the dash. I turned the engine off and restarted the wheel turned and locked again. I then drove the car back to the dealer service(7/24/21). They said they would look at it on Monday7/26/21. Vehicle has 83,000 miles. Purchased new at Mullinax Ford New Smyrna Beach.
Corrective Action:
I was stopped at a traffic light and when I went to resume driving the steering froze and a steering assist warning light came on the dash. I turned the engine off and restarted the wheel turned and locked again. I then drove the car back to the dealer service(7/24/21). They said they would look at it on Monday7/26/21. Vehicle has 83,000 miles. Purchased new at Mullinax Ford New Smyrna Beach.
Additional Notes:
I was stopped at a traffic light and when I went to resume driving the steering froze and a steering assist warning light came on the dash. I turned the engine off and restarted the wheel turned and locked again. I then drove the car back to the dealer service(7/24/21). They said they would look at it on Monday7/26/21. Vehicle has 83,000 miles. Purchased new at Mullinax Ford New Smyrna Beach.
Mfg Campaign: 11426358
Recall Date: Jul 25, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The inside door panel clips have broken and now the door is unopenable
Corrective Action:
The inside door panel clips have broken and now the door is unopenable
Additional Notes:
The inside door panel clips have broken and now the door is unopenable
Mfg Campaign: 11421546
Recall Date: Jun 20, 2021
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that after receiving a maintenance check-up by her mechanic, she was informed that only 50% of her tread remained on all four tires. A few months later, the contact noticed that all four tires were shredding and that small holes had developed around each tread. The contact then took the vehicle back to her mechanic where they contacted the tire manufacturer. The tire manufacturer informed her that her vehicle was not under NHTSA Campaign Number: 21V155000 (TIRHotES). The dealer nor the vehicle manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,034.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that after receiving a maintenance check-up by her mechanic, she was informed that only 50% of her tread remained on all four tires. A few months later, the contact noticed that all four tires were shredding and that small holes had developed around each tread. The contact then took the vehicle back to her mechanic where they contacted the tire manufacturer. The tire manufacturer informed her that her vehicle was not under NHTSA Campaign Number: 21V155000 (TIRHotES). The dealer nor the vehicle manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,034.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that after receiving a maintenance check-up by her mechanic, she was informed that only 50% of her tread remained on all four tires. A few months later, the contact noticed that all four tires were shredding and that small holes had developed around each tread. The contact then took the vehicle back to her mechanic where they contacted the tire manufacturer. The tire manufacturer informed her that her vehicle was not under NHTSA Campaign Number: 21V155000 (TIRHotES). The dealer nor the vehicle manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,034.
Mfg Campaign: 11421290
Recall Date: Jun 17, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
REAR AXLE SEEMS TO HOP & IT FEELS LIKE GRINDING OF DIFFERTIAL & BANGING NOISE WITH VIBRATION. DURING ACCELERATION ( EVEN SLOWLY) THIS OCCURS LEFT OR/& RIGHT AXLE SLIPS & BANGS, VERY UNNERVING !!! THIS HAPPENS STARTING OUT VERY SLOWLY LEFT OR RIGHT.
Corrective Action:
REAR AXLE SEEMS TO HOP & IT FEELS LIKE GRINDING OF DIFFERTIAL & BANGING NOISE WITH VIBRATION. DURING ACCELERATION ( EVEN SLOWLY) THIS OCCURS LEFT OR/& RIGHT AXLE SLIPS & BANGS, VERY UNNERVING !!! THIS HAPPENS STARTING OUT VERY SLOWLY LEFT OR RIGHT.
Additional Notes:
REAR AXLE SEEMS TO HOP & IT FEELS LIKE GRINDING OF DIFFERTIAL & BANGING NOISE WITH VIBRATION. DURING ACCELERATION ( EVEN SLOWLY) THIS OCCURS LEFT OR/& RIGHT AXLE SLIPS & BANGS, VERY UNNERVING !!! THIS HAPPENS STARTING OUT VERY SLOWLY LEFT OR RIGHT.
Mfg Campaign: 11413646
Recall Date: Apr 24, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THIS CAR HAS HAD TWO TRANSMISSION FAILURES WITH LESS THAN 5,000 MILES DRIVEN. BOTH TIMES THE ALERT SYSTEM ACTIVATED "SERVICE ASAP". THE CAR BECAME STUCK BETWEEN NEUTRAL AND DRIVE, MAKING IT UNSAFE TO DRIVE.
Corrective Action:
THIS CAR HAS HAD TWO TRANSMISSION FAILURES WITH LESS THAN 5,000 MILES DRIVEN. BOTH TIMES THE ALERT SYSTEM ACTIVATED "SERVICE ASAP". THE CAR BECAME STUCK BETWEEN NEUTRAL AND DRIVE, MAKING IT UNSAFE TO DRIVE.
Additional Notes:
THIS CAR HAS HAD TWO TRANSMISSION FAILURES WITH LESS THAN 5,000 MILES DRIVEN. BOTH TIMES THE ALERT SYSTEM ACTIVATED "SERVICE ASAP". THE CAR BECAME STUCK BETWEEN NEUTRAL AND DRIVE, MAKING IT UNSAFE TO DRIVE.
Mfg Campaign: 11406307
Recall Date: Apr 4, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I JUST RECENTLY BOUGHT THIS VEHICLE AND NOW I HAVE A SMALL HOLE IN THE UPPER SIDEWALL OF THE TIRE. THE VEHICLE HAS A LOT OF TREAD STILL LEFT ON THE TIRES ( 9/32). THE HOLE IS TO SMALL TO BE FROM ANY FOREIGN OBJECT ON THE ROAD. I NOW HAVE TO BUY NEW TIRE EVEN THOUGH I SEE YOU HAVE OPEN RECALLS ON OTHER FORD ESCAPE MODELS FROM THE SAME YEAR. THAT RECALL FOR THOSE MODELS ARE FOR SMALL HOLES IN THE TIRE DUE TO AN INCORRECT HEATING PROCESS AT THE MANUFACTURER.
Corrective Action:
I JUST RECENTLY BOUGHT THIS VEHICLE AND NOW I HAVE A SMALL HOLE IN THE UPPER SIDEWALL OF THE TIRE. THE VEHICLE HAS A LOT OF TREAD STILL LEFT ON THE TIRES ( 9/32). THE HOLE IS TO SMALL TO BE FROM ANY FOREIGN OBJECT ON THE ROAD. I NOW HAVE TO BUY NEW TIRE EVEN THOUGH I SEE YOU HAVE OPEN RECALLS ON OTHER FORD ESCAPE MODELS FROM THE SAME YEAR. THAT RECALL FOR THOSE MODELS ARE FOR SMALL HOLES IN THE TIRE DUE TO AN INCORRECT HEATING PROCESS AT THE MANUFACTURER.
Additional Notes:
I JUST RECENTLY BOUGHT THIS VEHICLE AND NOW I HAVE A SMALL HOLE IN THE UPPER SIDEWALL OF THE TIRE. THE VEHICLE HAS A LOT OF TREAD STILL LEFT ON THE TIRES ( 9/32). THE HOLE IS TO SMALL TO BE FROM ANY FOREIGN OBJECT ON THE ROAD. I NOW HAVE TO BUY NEW TIRE EVEN THOUGH I SEE YOU HAVE OPEN RECALLS ON OTHER FORD ESCAPE MODELS FROM THE SAME YEAR. THAT RECALL FOR THOSE MODELS ARE FOR SMALL HOLES IN THE TIRE DUE TO AN INCORRECT HEATING PROCESS AT THE MANUFACTURER.
Mfg Campaign: 11405903
Recall Date: Apr 1, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED THAT WHILE EXITING THE RAMP FROM THE FREEWAY GOING ABOUT 20 MPH. THE CONTACT WENT TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY AS ANOTHER VEHICLE WAS STOPPED AT THE STOP SIGN. THE CONTACT TRIED TO AVOID A COLLISION WITH THE VEHICLE AND TURNED THE STEERING WHEEL LEFT WHERE A MEDIAN WAS PRESENT WENT OVER THE MEDIAN HOWEVER AN ONCOMING VEHICLE WAS COMING AND CRASHED INTO THE VEHICLE. THE FRONT PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED. THE CONTACTS WIFE HAD SUSTAINED A BROKEN REST ON HER LEFT ARM, CHEST, AND RIMS. MEDICAL ATTENTION WAS CONTACTED AND HAD TAKEN THE CONTACT WIFE TO THE HOSPITAL WHERE THE CONTACT WIFE STAY UP TO 24 HOURS BEFORE SHE WAS RELEASED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED BY THE CONTACT INSURANCE COMPANY TO A COLLISION LOT WHERE THE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. STAMFORD FORD 212 MAGEE AVE, STAMFORD, CT 06902 (203) 357-0357 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.*DT
Corrective Action:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED THAT WHILE EXITING THE RAMP FROM THE FREEWAY GOING ABOUT 20 MPH. THE CONTACT WENT TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY AS ANOTHER VEHICLE WAS STOPPED AT THE STOP SIGN. THE CONTACT TRIED TO AVOID A COLLISION WITH THE VEHICLE AND TURNED THE STEERING WHEEL LEFT WHERE A MEDIAN WAS PRESENT WENT OVER THE MEDIAN HOWEVER AN ONCOMING VEHICLE WAS COMING AND CRASHED INTO THE VEHICLE. THE FRONT PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED. THE CONTACTS WIFE HAD SUSTAINED A BROKEN REST ON HER LEFT ARM, CHEST, AND RIMS. MEDICAL ATTENTION WAS CONTACTED AND HAD TAKEN THE CONTACT WIFE TO THE HOSPITAL WHERE THE CONTACT WIFE STAY UP TO 24 HOURS BEFORE SHE WAS RELEASED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED BY THE CONTACT INSURANCE COMPANY TO A COLLISION LOT WHERE THE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. STAMFORD FORD 212 MAGEE AVE, STAMFORD, CT 06902 (203) 357-0357 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.*DT
Additional Notes:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED THAT WHILE EXITING THE RAMP FROM THE FREEWAY GOING ABOUT 20 MPH. THE CONTACT WENT TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY AS ANOTHER VEHICLE WAS STOPPED AT THE STOP SIGN. THE CONTACT TRIED TO AVOID A COLLISION WITH THE VEHICLE AND TURNED THE STEERING WHEEL LEFT WHERE A MEDIAN WAS PRESENT WENT OVER THE MEDIAN HOWEVER AN ONCOMING VEHICLE WAS COMING AND CRASHED INTO THE VEHICLE. THE FRONT PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED. THE CONTACTS WIFE HAD SUSTAINED A BROKEN REST ON HER LEFT ARM, CHEST, AND RIMS. MEDICAL ATTENTION WAS CONTACTED AND HAD TAKEN THE CONTACT WIFE TO THE HOSPITAL WHERE THE CONTACT WIFE STAY UP TO 24 HOURS BEFORE SHE WAS RELEASED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED BY THE CONTACT INSURANCE COMPANY TO A COLLISION LOT WHERE THE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. STAMFORD FORD 212 MAGEE AVE, STAMFORD, CT 06902 (203) 357-0357 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.*DT
Mfg Campaign: 11405524
Recall Date: Mar 30, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I TOOK MY 2019 FORD ESCAPE INTO A FORD GARAGE TO GET A OIL CHANGE AND WAS TOLD MY REAR BRAKES ARE REALLY BAD AND SHOULD BE SERVICED ASAP. THEY COULD NOT UNDERSTAND HOW THE BRAKES COULD BE SO WORN OUT SINCE THERE IS ONLY 14500 MILES ON IT. THEY STATED THAT THERE IS NOTHING MECHANICAL THAT CAUSED THIS AND THERE ISN'T ANYTHING THEY CAN DO ABOUT IT. THEY ALSO STATED IT MUST BE MY DRIVING 😡 RIDING THE BRAKES OR DOUBLE BREAKING! I AM 62 YEARS OLD, I THINK I KNOW HOW TO DRIVE! I ALSO TOOK THE VEHICLE TO MY MECHANIC AND CONFIRMED THE BRAKES ARE BAD AND IS ALSO PUZZLED HOW THIS OCCURRED. I'M UPSET THAT WITH A NEW VEHICLE AND I HAVE TO SPEND SO MUCH ON REPAIRS. IT IS STILL UNDER WARRANTY AND SHOULD BE COVERED!
Corrective Action:
I TOOK MY 2019 FORD ESCAPE INTO A FORD GARAGE TO GET A OIL CHANGE AND WAS TOLD MY REAR BRAKES ARE REALLY BAD AND SHOULD BE SERVICED ASAP. THEY COULD NOT UNDERSTAND HOW THE BRAKES COULD BE SO WORN OUT SINCE THERE IS ONLY 14500 MILES ON IT. THEY STATED THAT THERE IS NOTHING MECHANICAL THAT CAUSED THIS AND THERE ISN'T ANYTHING THEY CAN DO ABOUT IT. THEY ALSO STATED IT MUST BE MY DRIVING 😡 RIDING THE BRAKES OR DOUBLE BREAKING! I AM 62 YEARS OLD, I THINK I KNOW HOW TO DRIVE! I ALSO TOOK THE VEHICLE TO MY MECHANIC AND CONFIRMED THE BRAKES ARE BAD AND IS ALSO PUZZLED HOW THIS OCCURRED. I'M UPSET THAT WITH A NEW VEHICLE AND I HAVE TO SPEND SO MUCH ON REPAIRS. IT IS STILL UNDER WARRANTY AND SHOULD BE COVERED!
Additional Notes:
I TOOK MY 2019 FORD ESCAPE INTO A FORD GARAGE TO GET A OIL CHANGE AND WAS TOLD MY REAR BRAKES ARE REALLY BAD AND SHOULD BE SERVICED ASAP. THEY COULD NOT UNDERSTAND HOW THE BRAKES COULD BE SO WORN OUT SINCE THERE IS ONLY 14500 MILES ON IT. THEY STATED THAT THERE IS NOTHING MECHANICAL THAT CAUSED THIS AND THERE ISN'T ANYTHING THEY CAN DO ABOUT IT. THEY ALSO STATED IT MUST BE MY DRIVING 😡 RIDING THE BRAKES OR DOUBLE BREAKING! I AM 62 YEARS OLD, I THINK I KNOW HOW TO DRIVE! I ALSO TOOK THE VEHICLE TO MY MECHANIC AND CONFIRMED THE BRAKES ARE BAD AND IS ALSO PUZZLED HOW THIS OCCURRED. I'M UPSET THAT WITH A NEW VEHICLE AND I HAVE TO SPEND SO MUCH ON REPAIRS. IT IS STILL UNDER WARRANTY AND SHOULD BE COVERED!
Mfg Campaign: 11403563
Recall Date: Mar 17, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PURCHASED VEHICLE IN OCTOBER OF 2019, IN FEBRUARY 2020 HAD ENGINE LIGHT COME ON AND THE CODE P0496 WHICH IS A PURGE VALVE ERROR AND TOOK TO SERVICE AND THEY STATED THAT FORD HAD TO HAVE THIS HAPPEN TWICE, SO ON MARCH 17, 2020, IT HAPPENED AGAIN AND WAS TAKEN TO SERVICE AGAIN AND IT WAS REPLACED. ALMOST 1 YEAR LATER, ON FEBRUARY 27,2021 THE CHECK ENGINE LIGHT CAME ON AND WAS TAKEN BACK TO SERVICE ON MARCH 2 AND WAS REPLACED AGAIN. NO RECALLS ON THIS VEHICLE , BUT THERE SHOULD BE. THIS SHOULD HAVE HAPPENED ON A NEW VEHICLE NOR SHOULD IT CONTINUE TO HAPPEN! IT IS NOW ON ITS 3 RD PURGE VALVE!!!
Corrective Action:
PURCHASED VEHICLE IN OCTOBER OF 2019, IN FEBRUARY 2020 HAD ENGINE LIGHT COME ON AND THE CODE P0496 WHICH IS A PURGE VALVE ERROR AND TOOK TO SERVICE AND THEY STATED THAT FORD HAD TO HAVE THIS HAPPEN TWICE, SO ON MARCH 17, 2020, IT HAPPENED AGAIN AND WAS TAKEN TO SERVICE AGAIN AND IT WAS REPLACED. ALMOST 1 YEAR LATER, ON FEBRUARY 27,2021 THE CHECK ENGINE LIGHT CAME ON AND WAS TAKEN BACK TO SERVICE ON MARCH 2 AND WAS REPLACED AGAIN. NO RECALLS ON THIS VEHICLE , BUT THERE SHOULD BE. THIS SHOULD HAVE HAPPENED ON A NEW VEHICLE NOR SHOULD IT CONTINUE TO HAPPEN! IT IS NOW ON ITS 3 RD PURGE VALVE!!!
Additional Notes:
PURCHASED VEHICLE IN OCTOBER OF 2019, IN FEBRUARY 2020 HAD ENGINE LIGHT COME ON AND THE CODE P0496 WHICH IS A PURGE VALVE ERROR AND TOOK TO SERVICE AND THEY STATED THAT FORD HAD TO HAVE THIS HAPPEN TWICE, SO ON MARCH 17, 2020, IT HAPPENED AGAIN AND WAS TAKEN TO SERVICE AGAIN AND IT WAS REPLACED. ALMOST 1 YEAR LATER, ON FEBRUARY 27,2021 THE CHECK ENGINE LIGHT CAME ON AND WAS TAKEN BACK TO SERVICE ON MARCH 2 AND WAS REPLACED AGAIN. NO RECALLS ON THIS VEHICLE , BUT THERE SHOULD BE. THIS SHOULD HAVE HAPPENED ON A NEW VEHICLE NOR SHOULD IT CONTINUE TO HAPPEN! IT IS NOW ON ITS 3 RD PURGE VALVE!!!
Mfg Campaign: 11398750
Recall Date: Mar 2, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WILL OCCASIONALLY LOCK AND UNLOCK ITSELF AS IT IS BEING DRIVEN. AS IT LOCKS AND UNLOCKS ITSELF, IT BRIEFLY ACTIVATES THE HAZARD LIGHTS AS WELL. THE VEHICLE IS KEYLESS IGNITION, AND THE KEY FOB IS PLACED IN THE CENTER CONSOLE AREA WITH NOTHING CONTACTING IT. WHEN IT OCCURS, IT IS QUITE FREQUENT, AND SEEMS TO NOT BE AFFECTED BY MOISTURE, SPEED OR TEMPERATURE, NOR BY CITY OR HIGHWAY DRIVING.
Corrective Action:
THE VEHICLE WILL OCCASIONALLY LOCK AND UNLOCK ITSELF AS IT IS BEING DRIVEN. AS IT LOCKS AND UNLOCKS ITSELF, IT BRIEFLY ACTIVATES THE HAZARD LIGHTS AS WELL. THE VEHICLE IS KEYLESS IGNITION, AND THE KEY FOB IS PLACED IN THE CENTER CONSOLE AREA WITH NOTHING CONTACTING IT. WHEN IT OCCURS, IT IS QUITE FREQUENT, AND SEEMS TO NOT BE AFFECTED BY MOISTURE, SPEED OR TEMPERATURE, NOR BY CITY OR HIGHWAY DRIVING.
Additional Notes:
THE VEHICLE WILL OCCASIONALLY LOCK AND UNLOCK ITSELF AS IT IS BEING DRIVEN. AS IT LOCKS AND UNLOCKS ITSELF, IT BRIEFLY ACTIVATES THE HAZARD LIGHTS AS WELL. THE VEHICLE IS KEYLESS IGNITION, AND THE KEY FOB IS PLACED IN THE CENTER CONSOLE AREA WITH NOTHING CONTACTING IT. WHEN IT OCCURS, IT IS QUITE FREQUENT, AND SEEMS TO NOT BE AFFECTED BY MOISTURE, SPEED OR TEMPERATURE, NOR BY CITY OR HIGHWAY DRIVING.
Mfg Campaign: 11398067
Recall Date: Feb 26, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BOUGHT USED ESCAPE IN APRIL. DIDN'T DRIVE MUCH SINCE I LIVE IN TOWN. TOOK A HOUR DRIVE FROM HOME.ENGINE STARTED MISFIRING AND CAR WAS JERKING. TOOK TO DEALERSHIP. THEY HAD FOR TWO WEEKS. SAID WAS SOLENOID IN TRANSMISSION AND REPLACED IT. PICKED UP, TOOK HOME. DROVE 3 DAYS LATER, STARTED DOING SAME THING. DROVE NEXT DAY AND CAR QUITE RUNNING 1 BLOCK FROM HOUSE. TRIED TO START BUT STARTED MISSING AND QUIT. HAD CAR TOWED TO DEALERSHIP. THEY HAD FOR 2 WEEKS. SAID CAM SHAFT AND CRANK SHAFT SENSOR WERE BAD AND REPLACED THEM. THEY TEST DROVE OVER 400 MILES WITH NO PROBLEMS. PICKED UP AND DROVE LESS THEN 5 MILE AND STARTED MISFIRING AGAIN. TOOK BACK TO DEALERSHIP. THEY SAID IT WAS ALTERNATOR.THEY REPLACED AND IT TOOK THREE WEEKS TO GET BACK. A COUPLE OF DAY LATER I DROVE 2 MILES TO GAS STATION, FILLED UP AND GOT ON INTERSTATE. BY FIRST EXIT(2-3 MILES) IT STARTED MISSING AGAIN. DROVE TO SECOND EXIT TO GET OFF INTERSTATE SINCE I DIDN'T TRUST. TOP SPEED ON INTERSTATE WAS 45 MPH. OIL LIGHT STARTED FLASHING AS IF CAR WAS STALLING. TOOK BACK TO DEALERSHIP. THEY SAID THEY DIDN'T KNOW WHAT WAS WRONG. THEY HAVE HAD FOR GOING ON 4 WEEKS WITH NO WORD ON WHAT THEY FOUND. CAR HAD 27,939 MILES WHEN WE BOUGHT KNOW HAS 30,030 MILES. HAD SINCE APRIL OF 2020 AND WAS BEEN IN SHOP 11 WEEK.
Corrective Action:
BOUGHT USED ESCAPE IN APRIL. DIDN'T DRIVE MUCH SINCE I LIVE IN TOWN. TOOK A HOUR DRIVE FROM HOME.ENGINE STARTED MISFIRING AND CAR WAS JERKING. TOOK TO DEALERSHIP. THEY HAD FOR TWO WEEKS. SAID WAS SOLENOID IN TRANSMISSION AND REPLACED IT. PICKED UP, TOOK HOME. DROVE 3 DAYS LATER, STARTED DOING SAME THING. DROVE NEXT DAY AND CAR QUITE RUNNING 1 BLOCK FROM HOUSE. TRIED TO START BUT STARTED MISSING AND QUIT. HAD CAR TOWED TO DEALERSHIP. THEY HAD FOR 2 WEEKS. SAID CAM SHAFT AND CRANK SHAFT SENSOR WERE BAD AND REPLACED THEM. THEY TEST DROVE OVER 400 MILES WITH NO PROBLEMS. PICKED UP AND DROVE LESS THEN 5 MILE AND STARTED MISFIRING AGAIN. TOOK BACK TO DEALERSHIP. THEY SAID IT WAS ALTERNATOR.THEY REPLACED AND IT TOOK THREE WEEKS TO GET BACK. A COUPLE OF DAY LATER I DROVE 2 MILES TO GAS STATION, FILLED UP AND GOT ON INTERSTATE. BY FIRST EXIT(2-3 MILES) IT STARTED MISSING AGAIN. DROVE TO SECOND EXIT TO GET OFF INTERSTATE SINCE I DIDN'T TRUST. TOP SPEED ON INTERSTATE WAS 45 MPH. OIL LIGHT STARTED FLASHING AS IF CAR WAS STALLING. TOOK BACK TO DEALERSHIP. THEY SAID THEY DIDN'T KNOW WHAT WAS WRONG. THEY HAVE HAD FOR GOING ON 4 WEEKS WITH NO WORD ON WHAT THEY FOUND. CAR HAD 27,939 MILES WHEN WE BOUGHT KNOW HAS 30,030 MILES. HAD SINCE APRIL OF 2020 AND WAS BEEN IN SHOP 11 WEEK.
Additional Notes:
BOUGHT USED ESCAPE IN APRIL. DIDN'T DRIVE MUCH SINCE I LIVE IN TOWN. TOOK A HOUR DRIVE FROM HOME.ENGINE STARTED MISFIRING AND CAR WAS JERKING. TOOK TO DEALERSHIP. THEY HAD FOR TWO WEEKS. SAID WAS SOLENOID IN TRANSMISSION AND REPLACED IT. PICKED UP, TOOK HOME. DROVE 3 DAYS LATER, STARTED DOING SAME THING. DROVE NEXT DAY AND CAR QUITE RUNNING 1 BLOCK FROM HOUSE. TRIED TO START BUT STARTED MISSING AND QUIT. HAD CAR TOWED TO DEALERSHIP. THEY HAD FOR 2 WEEKS. SAID CAM SHAFT AND CRANK SHAFT SENSOR WERE BAD AND REPLACED THEM. THEY TEST DROVE OVER 400 MILES WITH NO PROBLEMS. PICKED UP AND DROVE LESS THEN 5 MILE AND STARTED MISFIRING AGAIN. TOOK BACK TO DEALERSHIP. THEY SAID IT WAS ALTERNATOR.THEY REPLACED AND IT TOOK THREE WEEKS TO GET BACK. A COUPLE OF DAY LATER I DROVE 2 MILES TO GAS STATION, FILLED UP AND GOT ON INTERSTATE. BY FIRST EXIT(2-3 MILES) IT STARTED MISSING AGAIN. DROVE TO SECOND EXIT TO GET OFF INTERSTATE SINCE I DIDN'T TRUST. TOP SPEED ON INTERSTATE WAS 45 MPH. OIL LIGHT STARTED FLASHING AS IF CAR WAS STALLING. TOOK BACK TO DEALERSHIP. THEY SAID THEY DIDN'T KNOW WHAT WAS WRONG. THEY HAVE HAD FOR GOING ON 4 WEEKS WITH NO WORD ON WHAT THEY FOUND. CAR HAD 27,939 MILES WHEN WE BOUGHT KNOW HAS 30,030 MILES. HAD SINCE APRIL OF 2020 AND WAS BEEN IN SHOP 11 WEEK.
Mfg Campaign: 11395532
Recall Date: Feb 10, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Corrective Action:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Additional Notes:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Mfg Campaign: 11389410
Recall Date: Jan 22, 2021
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