Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Corrective Action:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Additional Notes:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Mfg Campaign: 11389410
Recall Date: Jan 22, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Corrective Action:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Additional Notes:
I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF.
Mfg Campaign: 11389410
Recall Date: Jan 22, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
MY WIFE WAS SIDE SWIPED IN OUR 2019 FORD ESCAPE. THE SIDE CURTAIN AIRBAGS AND THE DRIVER'S SEAT AIRBAG DEPLOYED. THE DRIVER'S SEAT AIRBAG CAUGHT THE LEFT SLEEVE ON FIRE. SHE WAS SITTING STILL AT A STOP LIGHT WAITING TO TURN LEFT WHEN SHE WAS SIDE SWIPED.
Corrective Action:
MY WIFE WAS SIDE SWIPED IN OUR 2019 FORD ESCAPE. THE SIDE CURTAIN AIRBAGS AND THE DRIVER'S SEAT AIRBAG DEPLOYED. THE DRIVER'S SEAT AIRBAG CAUGHT THE LEFT SLEEVE ON FIRE. SHE WAS SITTING STILL AT A STOP LIGHT WAITING TO TURN LEFT WHEN SHE WAS SIDE SWIPED.
Additional Notes:
MY WIFE WAS SIDE SWIPED IN OUR 2019 FORD ESCAPE. THE SIDE CURTAIN AIRBAGS AND THE DRIVER'S SEAT AIRBAG DEPLOYED. THE DRIVER'S SEAT AIRBAG CAUGHT THE LEFT SLEEVE ON FIRE. SHE WAS SITTING STILL AT A STOP LIGHT WAITING TO TURN LEFT WHEN SHE WAS SIDE SWIPED.
Mfg Campaign: 11387833
Recall Date: Jan 13, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Corrective Action:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Additional Notes:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Mfg Campaign: 11387961
Recall Date: Jan 13, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Corrective Action:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Additional Notes:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Mfg Campaign: 11387961
Recall Date: Jan 13, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Corrective Action:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Additional Notes:
2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.
Mfg Campaign: 11387961
Recall Date: Jan 13, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BOUGHT THIS CAR AS CERTIFIED PRE OWNED FROM A FORD DEALER WITH 28K MILES. APPROX. 4 WEEKS AFTER PURCHASE THE ENGINE STARTS RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON WITH AN ERROR CODE P0303 MISFIRE. TOOK IT TO DEALER AND THEY DIAGNOSED COOLANT IN CYLINDER 3 WITH THE FIX BEING A NEW SHORT BLOCK ENGINE REPLACEMENT. IT WAS STILL UNDER WARRANTY BUT VERY FRUSTRATING THIS HAPPENED TO A CAR WITH LOW MILES. AFTER DOING RESEARCH THIS IS A VERY COMMON PROBLEM WITH THE FORD 1.5 LITER ENGINE.
Corrective Action:
BOUGHT THIS CAR AS CERTIFIED PRE OWNED FROM A FORD DEALER WITH 28K MILES. APPROX. 4 WEEKS AFTER PURCHASE THE ENGINE STARTS RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON WITH AN ERROR CODE P0303 MISFIRE. TOOK IT TO DEALER AND THEY DIAGNOSED COOLANT IN CYLINDER 3 WITH THE FIX BEING A NEW SHORT BLOCK ENGINE REPLACEMENT. IT WAS STILL UNDER WARRANTY BUT VERY FRUSTRATING THIS HAPPENED TO A CAR WITH LOW MILES. AFTER DOING RESEARCH THIS IS A VERY COMMON PROBLEM WITH THE FORD 1.5 LITER ENGINE.
Additional Notes:
BOUGHT THIS CAR AS CERTIFIED PRE OWNED FROM A FORD DEALER WITH 28K MILES. APPROX. 4 WEEKS AFTER PURCHASE THE ENGINE STARTS RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON WITH AN ERROR CODE P0303 MISFIRE. TOOK IT TO DEALER AND THEY DIAGNOSED COOLANT IN CYLINDER 3 WITH THE FIX BEING A NEW SHORT BLOCK ENGINE REPLACEMENT. IT WAS STILL UNDER WARRANTY BUT VERY FRUSTRATING THIS HAPPENED TO A CAR WITH LOW MILES. AFTER DOING RESEARCH THIS IS A VERY COMMON PROBLEM WITH THE FORD 1.5 LITER ENGINE.
Mfg Campaign: 11385495
Recall Date: Dec 29, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Corrective Action:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Additional Notes:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Mfg Campaign: 11374600
Recall Date: Nov 13, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Corrective Action:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Additional Notes:
THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH
Mfg Campaign: 11374600
Recall Date: Nov 13, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I AM NOT SURE IF THIS IS THE BEST FORUM BUT I WAS UNABLE TO FIND A BETTER WAY. I WAS INFORMED OF A RECALL TO MY VEHICLE. I CALLED THE LOCAL DEALER ON TUESDAY SEPTEMBER 29, 2020. HASSETT FORD 3530 SUNRISE HWY, WANTAGH, NY 11793. THE DEALER REUSED TO MAKE AN APPOINTMENT STATING THEY ARE NOT TAKING ANY NEW CUSTOMERS. I CALLED THE FORD MOTOR COMPANY, CUSTOMER SERVICE WHO TOOK MY INFORMATION PLACED ON HOLD WITH CALL ENDING WITH THANK YOU FOR CALLING FORD AND A CUSTOMER SURVEY. WONDERING HOW TO HAVE SAFETY RECALL PERFORMED?
Corrective Action:
I AM NOT SURE IF THIS IS THE BEST FORUM BUT I WAS UNABLE TO FIND A BETTER WAY. I WAS INFORMED OF A RECALL TO MY VEHICLE. I CALLED THE LOCAL DEALER ON TUESDAY SEPTEMBER 29, 2020. HASSETT FORD 3530 SUNRISE HWY, WANTAGH, NY 11793. THE DEALER REUSED TO MAKE AN APPOINTMENT STATING THEY ARE NOT TAKING ANY NEW CUSTOMERS. I CALLED THE FORD MOTOR COMPANY, CUSTOMER SERVICE WHO TOOK MY INFORMATION PLACED ON HOLD WITH CALL ENDING WITH THANK YOU FOR CALLING FORD AND A CUSTOMER SURVEY. WONDERING HOW TO HAVE SAFETY RECALL PERFORMED?
Additional Notes:
I AM NOT SURE IF THIS IS THE BEST FORUM BUT I WAS UNABLE TO FIND A BETTER WAY. I WAS INFORMED OF A RECALL TO MY VEHICLE. I CALLED THE LOCAL DEALER ON TUESDAY SEPTEMBER 29, 2020. HASSETT FORD 3530 SUNRISE HWY, WANTAGH, NY 11793. THE DEALER REUSED TO MAKE AN APPOINTMENT STATING THEY ARE NOT TAKING ANY NEW CUSTOMERS. I CALLED THE FORD MOTOR COMPANY, CUSTOMER SERVICE WHO TOOK MY INFORMATION PLACED ON HOLD WITH CALL ENDING WITH THANK YOU FOR CALLING FORD AND A CUSTOMER SURVEY. WONDERING HOW TO HAVE SAFETY RECALL PERFORMED?
Mfg Campaign: 11361867
Recall Date: Sep 29, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WAS STARTING VEHICLE, IT SHUDDERED AND STOPPED WHEN PUT IN REVERSE, RESTARTED VEHICLE AND THEN PUT IN DRIVE, TRIED TO PRESS GAS PEDAL AND CAR WOULD NOT GO ABOVE 25 MPH BEFORE CHECK ENGINE LIGHT CAME ON, TOWED TO DELAERSHIP WAS INFORMED IT HAD COOLANT LEAKING AND NEEDED ENGINE REPLACED 28,200 MILES
Corrective Action:
WAS STARTING VEHICLE, IT SHUDDERED AND STOPPED WHEN PUT IN REVERSE, RESTARTED VEHICLE AND THEN PUT IN DRIVE, TRIED TO PRESS GAS PEDAL AND CAR WOULD NOT GO ABOVE 25 MPH BEFORE CHECK ENGINE LIGHT CAME ON, TOWED TO DELAERSHIP WAS INFORMED IT HAD COOLANT LEAKING AND NEEDED ENGINE REPLACED 28,200 MILES
Additional Notes:
WAS STARTING VEHICLE, IT SHUDDERED AND STOPPED WHEN PUT IN REVERSE, RESTARTED VEHICLE AND THEN PUT IN DRIVE, TRIED TO PRESS GAS PEDAL AND CAR WOULD NOT GO ABOVE 25 MPH BEFORE CHECK ENGINE LIGHT CAME ON, TOWED TO DELAERSHIP WAS INFORMED IT HAD COOLANT LEAKING AND NEEDED ENGINE REPLACED 28,200 MILES
Mfg Campaign: 11353322
Recall Date: Sep 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CHANGING REVERSE OR FORWARD, THERE IS A LOUD THUMP AS IF SOMEONE OR SOMETHING HAS HIT THE CAR
Corrective Action:
CHANGING REVERSE OR FORWARD, THERE IS A LOUD THUMP AS IF SOMEONE OR SOMETHING HAS HIT THE CAR
Additional Notes:
CHANGING REVERSE OR FORWARD, THERE IS A LOUD THUMP AS IF SOMEONE OR SOMETHING HAS HIT THE CAR
Mfg Campaign: 11350834
Recall Date: Aug 24, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Corrective Action:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Additional Notes:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Mfg Campaign: 11350773
Recall Date: Aug 22, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Corrective Action:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Additional Notes:
AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.
Mfg Campaign: 11350773
Recall Date: Aug 22, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2019 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION LEVER HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT LEVER COULD NOT BE REPAIRED. *JS
Corrective Action:
2019 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION LEVER HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT LEVER COULD NOT BE REPAIRED. *JS
Additional Notes:
2019 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION LEVER HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT LEVER COULD NOT BE REPAIRED. *JS
Mfg Campaign: 11349473
Recall Date: Aug 18, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
STARTING APPROXIMATELY OF APRIL OF THIS YEAR, NOTICED THAT THE CAR WAS SURGING AND "MISSING" ON START. THOUGHT IT MAY HAVE BEEN A SPARK PLUG OR SUCH GOING BAD AND IT WASN'T HAPPENING WITH EVERY START. THEN MIDDLE OF MAY, IT WAS DAILY ON EVERY START AND WAS SURGING HARDER AND SPUTTERING. THE TACHOMETER WOULD EVEN RISE AND FALL IN QUICK SUCCESSION. ON MAY 20TH, THE ENGINE LIGHT CAME ON AND TOOK IT TO MY DEALERSHIP. BEFORE EVEN LOOKING AT MY VEHICLE, AFTER DESCRIBING TO THEM WHAT WAS HAPPENING, THEY ALREADY KNEW WHAT WAS WRONG AND WHAT THE REMEDY WOULD BE. THEY STILL PUT MY CAR ON THE COMPUTER AND LOOKED IT OVER, BUT CAME OUT WITH THE CONCLUSION THAT THE ENGINE WOULD NEED REBUILT. FAST FORWARD 2 MONTHS LATER, FINALLY GOT ALL THE PARTS IN TO REBUILD THE ENGINE, HOWEVER MY DEALERSHIP IS SMALL AND DO NOT HAVE A LOANER VEHICLE FOR ME AT THIS TIME. I AM UNDERSTANDING OF THAT. BUT THE CAR IS NOW DOING THIS ON EVERY START REGARDLESS IF I JUST STOPPED AT THE POST OFFICE FOR 5 MINUTES. THIS MORNING, IT SPUTTERED HARD AND THEN SHUT OFF FOR THE FIRST TIME. IT IS ALSO AFFECTING HOW IT SHIFTS FROM P TO D AND CAN TELL A DIFFERENCE WHEN TAKING OFF FROM A STOP. CALLED FORD TO SEE IF THEY ACKNOWLEDGED THIS ISSUE, THEY KEPT CIRCLING BACK TO THE DEALERSHIP AND THE IMPENDING REPAIR. I FINALLY STATED THAT I JUST WANTED TO KNOW IF FORD WAS ACKNOWLEDGING THIS ISSUE AND WAS REFERRED TO A REGIONAL CUSTOMER SERVICE MANAGER NAMED JESSICA. SHE CALLS AND WAS LESS THAN FRIENDLY AND KEPT THROWING THE WORD "RECALL" AROUND, BUT THERE IS NO ACTIVE RECALL. SHE KEPT SAYING THAT MY VEHICLE WAS GETTING REPAIRED FOR A RECALL, AND I TOLD HER NO, IT IS GETTING REPAIRED BECAUSE I REPORTED ISSUES WITH MY VEHICLE. I'M OVER IT. I DO NOT FEEL SAFE IN MY VEHICLE AND HAVE READ OTHER COMPLAINTS THAT OTHERS HAVE HAD TO HAVE MULTIPLE REBUILDS OF THEIR ENGINE AND THE PROBLEM NEVER SOLVED.
Corrective Action:
STARTING APPROXIMATELY OF APRIL OF THIS YEAR, NOTICED THAT THE CAR WAS SURGING AND "MISSING" ON START. THOUGHT IT MAY HAVE BEEN A SPARK PLUG OR SUCH GOING BAD AND IT WASN'T HAPPENING WITH EVERY START. THEN MIDDLE OF MAY, IT WAS DAILY ON EVERY START AND WAS SURGING HARDER AND SPUTTERING. THE TACHOMETER WOULD EVEN RISE AND FALL IN QUICK SUCCESSION. ON MAY 20TH, THE ENGINE LIGHT CAME ON AND TOOK IT TO MY DEALERSHIP. BEFORE EVEN LOOKING AT MY VEHICLE, AFTER DESCRIBING TO THEM WHAT WAS HAPPENING, THEY ALREADY KNEW WHAT WAS WRONG AND WHAT THE REMEDY WOULD BE. THEY STILL PUT MY CAR ON THE COMPUTER AND LOOKED IT OVER, BUT CAME OUT WITH THE CONCLUSION THAT THE ENGINE WOULD NEED REBUILT. FAST FORWARD 2 MONTHS LATER, FINALLY GOT ALL THE PARTS IN TO REBUILD THE ENGINE, HOWEVER MY DEALERSHIP IS SMALL AND DO NOT HAVE A LOANER VEHICLE FOR ME AT THIS TIME. I AM UNDERSTANDING OF THAT. BUT THE CAR IS NOW DOING THIS ON EVERY START REGARDLESS IF I JUST STOPPED AT THE POST OFFICE FOR 5 MINUTES. THIS MORNING, IT SPUTTERED HARD AND THEN SHUT OFF FOR THE FIRST TIME. IT IS ALSO AFFECTING HOW IT SHIFTS FROM P TO D AND CAN TELL A DIFFERENCE WHEN TAKING OFF FROM A STOP. CALLED FORD TO SEE IF THEY ACKNOWLEDGED THIS ISSUE, THEY KEPT CIRCLING BACK TO THE DEALERSHIP AND THE IMPENDING REPAIR. I FINALLY STATED THAT I JUST WANTED TO KNOW IF FORD WAS ACKNOWLEDGING THIS ISSUE AND WAS REFERRED TO A REGIONAL CUSTOMER SERVICE MANAGER NAMED JESSICA. SHE CALLS AND WAS LESS THAN FRIENDLY AND KEPT THROWING THE WORD "RECALL" AROUND, BUT THERE IS NO ACTIVE RECALL. SHE KEPT SAYING THAT MY VEHICLE WAS GETTING REPAIRED FOR A RECALL, AND I TOLD HER NO, IT IS GETTING REPAIRED BECAUSE I REPORTED ISSUES WITH MY VEHICLE. I'M OVER IT. I DO NOT FEEL SAFE IN MY VEHICLE AND HAVE READ OTHER COMPLAINTS THAT OTHERS HAVE HAD TO HAVE MULTIPLE REBUILDS OF THEIR ENGINE AND THE PROBLEM NEVER SOLVED.
Additional Notes:
STARTING APPROXIMATELY OF APRIL OF THIS YEAR, NOTICED THAT THE CAR WAS SURGING AND "MISSING" ON START. THOUGHT IT MAY HAVE BEEN A SPARK PLUG OR SUCH GOING BAD AND IT WASN'T HAPPENING WITH EVERY START. THEN MIDDLE OF MAY, IT WAS DAILY ON EVERY START AND WAS SURGING HARDER AND SPUTTERING. THE TACHOMETER WOULD EVEN RISE AND FALL IN QUICK SUCCESSION. ON MAY 20TH, THE ENGINE LIGHT CAME ON AND TOOK IT TO MY DEALERSHIP. BEFORE EVEN LOOKING AT MY VEHICLE, AFTER DESCRIBING TO THEM WHAT WAS HAPPENING, THEY ALREADY KNEW WHAT WAS WRONG AND WHAT THE REMEDY WOULD BE. THEY STILL PUT MY CAR ON THE COMPUTER AND LOOKED IT OVER, BUT CAME OUT WITH THE CONCLUSION THAT THE ENGINE WOULD NEED REBUILT. FAST FORWARD 2 MONTHS LATER, FINALLY GOT ALL THE PARTS IN TO REBUILD THE ENGINE, HOWEVER MY DEALERSHIP IS SMALL AND DO NOT HAVE A LOANER VEHICLE FOR ME AT THIS TIME. I AM UNDERSTANDING OF THAT. BUT THE CAR IS NOW DOING THIS ON EVERY START REGARDLESS IF I JUST STOPPED AT THE POST OFFICE FOR 5 MINUTES. THIS MORNING, IT SPUTTERED HARD AND THEN SHUT OFF FOR THE FIRST TIME. IT IS ALSO AFFECTING HOW IT SHIFTS FROM P TO D AND CAN TELL A DIFFERENCE WHEN TAKING OFF FROM A STOP. CALLED FORD TO SEE IF THEY ACKNOWLEDGED THIS ISSUE, THEY KEPT CIRCLING BACK TO THE DEALERSHIP AND THE IMPENDING REPAIR. I FINALLY STATED THAT I JUST WANTED TO KNOW IF FORD WAS ACKNOWLEDGING THIS ISSUE AND WAS REFERRED TO A REGIONAL CUSTOMER SERVICE MANAGER NAMED JESSICA. SHE CALLS AND WAS LESS THAN FRIENDLY AND KEPT THROWING THE WORD "RECALL" AROUND, BUT THERE IS NO ACTIVE RECALL. SHE KEPT SAYING THAT MY VEHICLE WAS GETTING REPAIRED FOR A RECALL, AND I TOLD HER NO, IT IS GETTING REPAIRED BECAUSE I REPORTED ISSUES WITH MY VEHICLE. I'M OVER IT. I DO NOT FEEL SAFE IN MY VEHICLE AND HAVE READ OTHER COMPLAINTS THAT OTHERS HAVE HAD TO HAVE MULTIPLE REBUILDS OF THEIR ENGINE AND THE PROBLEM NEVER SOLVED.
Mfg Campaign: 11341240
Recall Date: Jul 24, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DRIVING ON THE HIGHWAY, ALL OF A SUDDEN WARNING COMES ON STATING, "CAR IS OVERHEATING STOP ENGINE NOW." CAR STARTED TO SHAKE AND STEERING WHEEL STARTED TO SHAKE. PULLED TO THE SIDE OF THE HIGHWAY. CHECK ENGINE LIGHT IS RED. POLICE OFFICER PULLED ASIDE TO ASSIST. OPENS HOOD OF THE CAR. OFFICER VISIBLY SEES COOLANT IS BELOW THE MINIMUM LINE. THE OFFICER GOES TO HIS CAR TO RETRIEVE COOLANT. WHEN THE OFFICER UNSCREWED THE COVER OF THE COOLANT FLUID HOLDER, THE FLUID RAISED BY ITSELF TO MAXIMUM LINE. OFFICER DID NOT ADD MORE COOLANT. STARTED THE CAR AND ENGINE LIGHT GOES FROM RED TO YELLOW. I WAS ABLE TO COAST THE CAR HOME BUT VERY SLOWLY. *TR
Corrective Action:
DRIVING ON THE HIGHWAY, ALL OF A SUDDEN WARNING COMES ON STATING, "CAR IS OVERHEATING STOP ENGINE NOW." CAR STARTED TO SHAKE AND STEERING WHEEL STARTED TO SHAKE. PULLED TO THE SIDE OF THE HIGHWAY. CHECK ENGINE LIGHT IS RED. POLICE OFFICER PULLED ASIDE TO ASSIST. OPENS HOOD OF THE CAR. OFFICER VISIBLY SEES COOLANT IS BELOW THE MINIMUM LINE. THE OFFICER GOES TO HIS CAR TO RETRIEVE COOLANT. WHEN THE OFFICER UNSCREWED THE COVER OF THE COOLANT FLUID HOLDER, THE FLUID RAISED BY ITSELF TO MAXIMUM LINE. OFFICER DID NOT ADD MORE COOLANT. STARTED THE CAR AND ENGINE LIGHT GOES FROM RED TO YELLOW. I WAS ABLE TO COAST THE CAR HOME BUT VERY SLOWLY. *TR
Additional Notes:
DRIVING ON THE HIGHWAY, ALL OF A SUDDEN WARNING COMES ON STATING, "CAR IS OVERHEATING STOP ENGINE NOW." CAR STARTED TO SHAKE AND STEERING WHEEL STARTED TO SHAKE. PULLED TO THE SIDE OF THE HIGHWAY. CHECK ENGINE LIGHT IS RED. POLICE OFFICER PULLED ASIDE TO ASSIST. OPENS HOOD OF THE CAR. OFFICER VISIBLY SEES COOLANT IS BELOW THE MINIMUM LINE. THE OFFICER GOES TO HIS CAR TO RETRIEVE COOLANT. WHEN THE OFFICER UNSCREWED THE COVER OF THE COOLANT FLUID HOLDER, THE FLUID RAISED BY ITSELF TO MAXIMUM LINE. OFFICER DID NOT ADD MORE COOLANT. STARTED THE CAR AND ENGINE LIGHT GOES FROM RED TO YELLOW. I WAS ABLE TO COAST THE CAR HOME BUT VERY SLOWLY. *TR
Mfg Campaign: 11330042
Recall Date: Jun 22, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
JERKING AND THROWING PASSENGERS FORWARD. *TR
Corrective Action:
JERKING AND THROWING PASSENGERS FORWARD. *TR
Additional Notes:
JERKING AND THROWING PASSENGERS FORWARD. *TR
Mfg Campaign: 11327858
Recall Date: Jun 8, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHEN YOU HIT THE BUTTON TO CLOSE THE LIFTGATE IT DOESN'T USUALLY LATCH. MANY TIMES I HAVE TO MANUALLY CLOSE IT BECAUSE WHEN I PUSH THE BUTTON THE LIFTGATE WILL CLOSE DOWN BUT IT WON'T LATCH. I HAVE TAKEN THE VEHICLE TO A FORD DEALER 2X. THE FIRST TIME THEY CONFIRMED THE ISSUE AND REPLACED A MECHANISM THAT CONTROLS THE LIFTGATE. THE PROBLEM CAME BACK LESS THAN 1 WEEK LATER. WHEN I TOOK IT BACK THEY CLAIMED IT ALWAYS LATCHED WHEN THEY TESTED, AND DIDN'T DO ANYTHING TO IT. MEANWHILE, I TOOK IT HOME AND IT STILL WON'T LATCH WHEN I TRY TO CLOSE IT WITH THE BUTTON. VEHICLE IS ALWAYS OFF, PARKED, WHEN I TRY TO CLOSE THE LIFTGATE. THE ONLY ODD THING I NOTICED IS IF I KEEP THE DRIVER SIDE DOOR OPEN WHEN I PUT THE BUTTON TO CLOSE THE LIFTGATE THEN FOR SOME REASON THE LIFTGATE LATCHES, PROBABLY 8/10 TIMES.
Corrective Action:
WHEN YOU HIT THE BUTTON TO CLOSE THE LIFTGATE IT DOESN'T USUALLY LATCH. MANY TIMES I HAVE TO MANUALLY CLOSE IT BECAUSE WHEN I PUSH THE BUTTON THE LIFTGATE WILL CLOSE DOWN BUT IT WON'T LATCH. I HAVE TAKEN THE VEHICLE TO A FORD DEALER 2X. THE FIRST TIME THEY CONFIRMED THE ISSUE AND REPLACED A MECHANISM THAT CONTROLS THE LIFTGATE. THE PROBLEM CAME BACK LESS THAN 1 WEEK LATER. WHEN I TOOK IT BACK THEY CLAIMED IT ALWAYS LATCHED WHEN THEY TESTED, AND DIDN'T DO ANYTHING TO IT. MEANWHILE, I TOOK IT HOME AND IT STILL WON'T LATCH WHEN I TRY TO CLOSE IT WITH THE BUTTON. VEHICLE IS ALWAYS OFF, PARKED, WHEN I TRY TO CLOSE THE LIFTGATE. THE ONLY ODD THING I NOTICED IS IF I KEEP THE DRIVER SIDE DOOR OPEN WHEN I PUT THE BUTTON TO CLOSE THE LIFTGATE THEN FOR SOME REASON THE LIFTGATE LATCHES, PROBABLY 8/10 TIMES.
Additional Notes:
WHEN YOU HIT THE BUTTON TO CLOSE THE LIFTGATE IT DOESN'T USUALLY LATCH. MANY TIMES I HAVE TO MANUALLY CLOSE IT BECAUSE WHEN I PUSH THE BUTTON THE LIFTGATE WILL CLOSE DOWN BUT IT WON'T LATCH. I HAVE TAKEN THE VEHICLE TO A FORD DEALER 2X. THE FIRST TIME THEY CONFIRMED THE ISSUE AND REPLACED A MECHANISM THAT CONTROLS THE LIFTGATE. THE PROBLEM CAME BACK LESS THAN 1 WEEK LATER. WHEN I TOOK IT BACK THEY CLAIMED IT ALWAYS LATCHED WHEN THEY TESTED, AND DIDN'T DO ANYTHING TO IT. MEANWHILE, I TOOK IT HOME AND IT STILL WON'T LATCH WHEN I TRY TO CLOSE IT WITH THE BUTTON. VEHICLE IS ALWAYS OFF, PARKED, WHEN I TRY TO CLOSE THE LIFTGATE. THE ONLY ODD THING I NOTICED IS IF I KEEP THE DRIVER SIDE DOOR OPEN WHEN I PUT THE BUTTON TO CLOSE THE LIFTGATE THEN FOR SOME REASON THE LIFTGATE LATCHES, PROBABLY 8/10 TIMES.
Mfg Campaign: 11325884
Recall Date: May 25, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623.
Corrective Action:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623.
Additional Notes:
TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623.
Mfg Campaign: 11324414
Recall Date: May 13, 2020
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