Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: 25S37
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Expedition and Lincoln Navigator vehicles. The front blower motor located behind the glove box may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S56
Recall Date: Aug 26, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Expedition, Lincoln Navigator, and 2016-2018 F-150 vehicles equipped with 3.5L Ecoboost engines. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S11
Recall Date: Mar 11, 2022
Consumer Complaints
410 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 FORD EXPEDITION WITH 60,000 MILES, LOSES POWER RANDOMLY, WITHOUT ANY WARNING WHEN DRIVING. I HAVE TO PULL OVER IMMEDIATELY, SHUT IT OFF AND TURN IT BACK ON. FORD DEALERSHIP SERVICE DEPARTMENT SAID IT'S THE THROTTLE BODY AND GASKET.
Corrective Action:
MY 2017 FORD EXPEDITION WITH 60,000 MILES, LOSES POWER RANDOMLY, WITHOUT ANY WARNING WHEN DRIVING. I HAVE TO PULL OVER IMMEDIATELY, SHUT IT OFF AND TURN IT BACK ON. FORD DEALERSHIP SERVICE DEPARTMENT SAID IT'S THE THROTTLE BODY AND GASKET.
Additional Notes:
MY 2017 FORD EXPEDITION WITH 60,000 MILES, LOSES POWER RANDOMLY, WITHOUT ANY WARNING WHEN DRIVING. I HAVE TO PULL OVER IMMEDIATELY, SHUT IT OFF AND TURN IT BACK ON. FORD DEALERSHIP SERVICE DEPARTMENT SAID IT'S THE THROTTLE BODY AND GASKET.
Mfg Campaign: 11256730
Recall Date: Sep 19, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Corrective Action:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Additional Notes:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Mfg Campaign: 11254347
Recall Date: Sep 10, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Corrective Action:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Additional Notes:
09-10-19 MY 2017 FORD EXPEDITION HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING DOWN THE ROAD. THE DASHBOARD LIGHTS GO BLACK AND ALL POWER IS LOST, ENGINE, POWER STEERING ETC. I HAD THE VEHICLE TOWED TO THE DEALER ON 09-08-19. WHILE IT WAS BEING TOWED, THE ENGINE COMPARTMENT CAUGHT ON FIRE AND THE TOW TRUCK DRIVER HAD TO PUT OUT THE FIRE WITH AN EXTINGUISHER. FORTUNATELY, I DECIDED TO HAVE THE VEHICLE TOWED AS THIS ENTIRE EXPERIENCE IS A LIFE SAFETY MATTER.
Mfg Campaign: 11254347
Recall Date: Sep 10, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE STARTED RUNNING ROUGH GOING UP A HIGHWAY ON RAMP, CHECK ENGINE LIGHT CAME ON, PULLED OVER AND SHUT OFF ENGINE. RESTARTED ENGINE AND IT CONTINUED TO RUN ROUGH. A COUPLE DAYS LATER THE VEHICLE STALLED WHILE ACCELERATING INTO AN INTERSECTION AND AGAIN THE CHECK ENGINE LIGHT CAME ON. THE ELECTRONIC THROTTLE BODY ETB ASSEMBLY HAS BEEN REPLACED BY THE DEALER. I FEEL THIS IS A SAFETY ISSUE, AND IT SHOULD BE COVERED UNDER A RECALL!
Corrective Action:
VEHICLE STARTED RUNNING ROUGH GOING UP A HIGHWAY ON RAMP, CHECK ENGINE LIGHT CAME ON, PULLED OVER AND SHUT OFF ENGINE. RESTARTED ENGINE AND IT CONTINUED TO RUN ROUGH. A COUPLE DAYS LATER THE VEHICLE STALLED WHILE ACCELERATING INTO AN INTERSECTION AND AGAIN THE CHECK ENGINE LIGHT CAME ON. THE ELECTRONIC THROTTLE BODY ETB ASSEMBLY HAS BEEN REPLACED BY THE DEALER. I FEEL THIS IS A SAFETY ISSUE, AND IT SHOULD BE COVERED UNDER A RECALL!
Additional Notes:
VEHICLE STARTED RUNNING ROUGH GOING UP A HIGHWAY ON RAMP, CHECK ENGINE LIGHT CAME ON, PULLED OVER AND SHUT OFF ENGINE. RESTARTED ENGINE AND IT CONTINUED TO RUN ROUGH. A COUPLE DAYS LATER THE VEHICLE STALLED WHILE ACCELERATING INTO AN INTERSECTION AND AGAIN THE CHECK ENGINE LIGHT CAME ON. THE ELECTRONIC THROTTLE BODY ETB ASSEMBLY HAS BEEN REPLACED BY THE DEALER. I FEEL THIS IS A SAFETY ISSUE, AND IT SHOULD BE COVERED UNDER A RECALL!
Mfg Campaign: 11234601
Recall Date: Jul 24, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
DURING ACCELERATION TOWARDS 60MPH- 70MPH THE TRUCK WILL BEGIN TO VIBRATE A LITTLE, THEN THE WRENCH LIGHT COMES ON. AS YOU SETTLE ON A SPEED THE VIBRATION STOPS UNLESS YOU HAVE TO SLOW DOWN TO SPEED BACK UP. ONCE YOU PULL OVER AND TURN THE TRUCK OFF FOR A BIT AND TURN IT ON THE WRENCH DISAPPEARS.
Corrective Action:
DURING ACCELERATION TOWARDS 60MPH- 70MPH THE TRUCK WILL BEGIN TO VIBRATE A LITTLE, THEN THE WRENCH LIGHT COMES ON. AS YOU SETTLE ON A SPEED THE VIBRATION STOPS UNLESS YOU HAVE TO SLOW DOWN TO SPEED BACK UP. ONCE YOU PULL OVER AND TURN THE TRUCK OFF FOR A BIT AND TURN IT ON THE WRENCH DISAPPEARS.
Additional Notes:
DURING ACCELERATION TOWARDS 60MPH- 70MPH THE TRUCK WILL BEGIN TO VIBRATE A LITTLE, THEN THE WRENCH LIGHT COMES ON. AS YOU SETTLE ON A SPEED THE VIBRATION STOPS UNLESS YOU HAVE TO SLOW DOWN TO SPEED BACK UP. ONCE YOU PULL OVER AND TURN THE TRUCK OFF FOR A BIT AND TURN IT ON THE WRENCH DISAPPEARS.
Mfg Campaign: 11229012
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES WENT OUT SUDDENLY. AFTER TAKING TO A MECHANIC WE WERE INFORMED THAT THE MASTER CYLINDER HAD A CATASTROPHIC FAILURE WHICH RESULTED IN LEAKING BRAKE FLUID CORRODING THE BRAKE BOOSTER. RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A COMMON PROBLEM FOUND IN THESE VEHICLES. THANKFULLY MY WIFE WAS ONLY BACKING OUT OF THE DRIVEWAY WHEN IT HAPPENED SO SHE DID NOT HAVE AN ACCIDENT.
Corrective Action:
THE BRAKES WENT OUT SUDDENLY. AFTER TAKING TO A MECHANIC WE WERE INFORMED THAT THE MASTER CYLINDER HAD A CATASTROPHIC FAILURE WHICH RESULTED IN LEAKING BRAKE FLUID CORRODING THE BRAKE BOOSTER. RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A COMMON PROBLEM FOUND IN THESE VEHICLES. THANKFULLY MY WIFE WAS ONLY BACKING OUT OF THE DRIVEWAY WHEN IT HAPPENED SO SHE DID NOT HAVE AN ACCIDENT.
Additional Notes:
THE BRAKES WENT OUT SUDDENLY. AFTER TAKING TO A MECHANIC WE WERE INFORMED THAT THE MASTER CYLINDER HAD A CATASTROPHIC FAILURE WHICH RESULTED IN LEAKING BRAKE FLUID CORRODING THE BRAKE BOOSTER. RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A COMMON PROBLEM FOUND IN THESE VEHICLES. THANKFULLY MY WIFE WAS ONLY BACKING OUT OF THE DRIVEWAY WHEN IT HAPPENED SO SHE DID NOT HAVE AN ACCIDENT.
Mfg Campaign: 11229043
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER, WAITED FOR A WHILE, RESTARTED THE ENGINE, AND WAS ABLE TO DRIVE OFF SAFELY. LATER DURING THE TRIP, THE VEHICLE STALLED AGAIN. THE MOST RECENT FAILURE OCCURRED ON JUNE 26, 2019 AND THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MARTY FRANAGE FORD (550 AUTO CENTER DR, WATSONVILLE, CA 95076, (831) 722-4181) TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER, WAITED FOR A WHILE, RESTARTED THE ENGINE, AND WAS ABLE TO DRIVE OFF SAFELY. LATER DURING THE TRIP, THE VEHICLE STALLED AGAIN. THE MOST RECENT FAILURE OCCURRED ON JUNE 26, 2019 AND THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MARTY FRANAGE FORD (550 AUTO CENTER DR, WATSONVILLE, CA 95076, (831) 722-4181) TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER, WAITED FOR A WHILE, RESTARTED THE ENGINE, AND WAS ABLE TO DRIVE OFF SAFELY. LATER DURING THE TRIP, THE VEHICLE STALLED AGAIN. THE MOST RECENT FAILURE OCCURRED ON JUNE 26, 2019 AND THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MARTY FRANAGE FORD (550 AUTO CENTER DR, WATSONVILLE, CA 95076, (831) 722-4181) TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11222992
Recall Date: Jun 27, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Corrective Action:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Additional Notes:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Mfg Campaign: 11222655
Recall Date: Jun 26, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Corrective Action:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Additional Notes:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Mfg Campaign: 11222655
Recall Date: Jun 26, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Corrective Action:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Additional Notes:
WHILE DRIVING HIGHWAY SPEED ~65MPH ON A STRAIGHT HIGHWAY VEHICLE SHOWED WRENCH LIGHT AND LOSS ENGINE POWER. DRIVER HAD TO THE SIDE OF THE HIGHWAY WITHOUT SPEED CONTROL. IGNITION SWITCH WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT WAS GONE AND THE VEHICLE DROVE NORMALLY. THE WRENCH LIGHT TURNED ON AGAIN AT ~40MPH ON A CITY STREET GOING STRAIGHT A FEW DAYS LATER. THE DRIVER AGAIN HAD TO PULL TO THE SIDE AND RESET THE IGNITION TO REGAIN ACCELERATOR CONTROL. VEHICLE DIAGNOSTIC WAS RUN AND NO CODES WERE STORED.
Mfg Campaign: 11222655
Recall Date: Jun 26, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT THE ELECTRONIC TOUCH SCREEN MONITOR FAILED TO OPERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT THE ELECTRONIC TOUCH SCREEN MONITOR FAILED TO OPERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT THE ELECTRONIC TOUCH SCREEN MONITOR FAILED TO OPERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11209174
Recall Date: May 22, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
MIDDLE ROW PASSENGER SEAT THAT CAN FOLD AND FLIP FORWARD IS LOOSE. BRACKET THAT ATTACHES TO FLOOR OF VEHICLE APPEARS TO BE LOOSE CAUSING SEAT TO ROCK SIGNIFICANTLY. DEALERSHIP CLAIMS NOTHING WRONG WITH THE MOUNTING SYSTEM.
Corrective Action:
MIDDLE ROW PASSENGER SEAT THAT CAN FOLD AND FLIP FORWARD IS LOOSE. BRACKET THAT ATTACHES TO FLOOR OF VEHICLE APPEARS TO BE LOOSE CAUSING SEAT TO ROCK SIGNIFICANTLY. DEALERSHIP CLAIMS NOTHING WRONG WITH THE MOUNTING SYSTEM.
Additional Notes:
MIDDLE ROW PASSENGER SEAT THAT CAN FOLD AND FLIP FORWARD IS LOOSE. BRACKET THAT ATTACHES TO FLOOR OF VEHICLE APPEARS TO BE LOOSE CAUSING SEAT TO ROCK SIGNIFICANTLY. DEALERSHIP CLAIMS NOTHING WRONG WITH THE MOUNTING SYSTEM.
Mfg Campaign: 11206571
Recall Date: May 9, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL IS EXTREMELY LOOSE AND IS ALMOST DETACHABLE FROM STEERING COLUMN WHILE IN MOTION. THE STEERING WHEEL CAN FREELY MOVE UP, DOWN AND SIDE TO SIDE EVEN WHEN VEHICLE IS IN STATIONARY AND NOT TURNED OFF. CONCERNED ABOUT STEERING WHEEL FULLY DETACHING WHILE DRIVING WHICH COULD POTENTIALLY CAUSE COLLISION AND/OR DEATH.
Corrective Action:
STEERING WHEEL IS EXTREMELY LOOSE AND IS ALMOST DETACHABLE FROM STEERING COLUMN WHILE IN MOTION. THE STEERING WHEEL CAN FREELY MOVE UP, DOWN AND SIDE TO SIDE EVEN WHEN VEHICLE IS IN STATIONARY AND NOT TURNED OFF. CONCERNED ABOUT STEERING WHEEL FULLY DETACHING WHILE DRIVING WHICH COULD POTENTIALLY CAUSE COLLISION AND/OR DEATH.
Additional Notes:
STEERING WHEEL IS EXTREMELY LOOSE AND IS ALMOST DETACHABLE FROM STEERING COLUMN WHILE IN MOTION. THE STEERING WHEEL CAN FREELY MOVE UP, DOWN AND SIDE TO SIDE EVEN WHEN VEHICLE IS IN STATIONARY AND NOT TURNED OFF. CONCERNED ABOUT STEERING WHEEL FULLY DETACHING WHILE DRIVING WHICH COULD POTENTIALLY CAUSE COLLISION AND/OR DEATH.
Mfg Campaign: 11204267
Recall Date: Apr 28, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE SUDDENLY LOOSES ENGINE POWER WHILE DRIVING AND GOES INTO SAFE (OR LIMP) MODE. STEPPING ON THE ACCELERATOR DOES NOTHING, IT DOESN'T EVEN REV THE ENGINE, IT'S SIMILAR TO BEING IN NEUTRAL. IT HAS OCCURRED ON 3 SEPARATE OCCASIONS, MONTHS BETWEEN EVENTS - FIRST, WHILE ATTEMPTING TO ACCELERATE ONTO AN INTERSTATE HIGHWAY, WE SUDDENLY LOSE ENGINE POWER WHILE ATTEMPTING TO MERGE INTO THE RIGHT LANE OF TRAFFIC. WE FORCED TO SLIDE OVER ONTO THE RIGHT SHOULDER AND STOP. SECOND OCCURRENCE HAPPENED WHILE DRIVING DOWN A CITY STREET. WE SUDDENLY LOSE ENGINE POWER AND ARE FORCED TO TURN ONTO A NEIGHBORHOOD STREET AND COME TO A COMPLETE STOP. THIRD TIME, AGAIN DRIVING DOWN A CITY STREET, SUDDENLY LOSE ENGINE POWER BUT THERE WAS NO WHERE TO PULLOVER OR SIDE STREET TO TURN ONTO. WE FORCED TO STOP THE VEHICLE IN THE MIDDLE ROAD. LUCKILY NO ONE WAS DIRECTLY BEHIND US. IN ALL CASES, TURNING THE ENGINE OFF, WAITING A MINUTE, AND THEN RESTARTING THE VEHICLE "FIXED" OR CLEARED THE ISSUE AND WE WERE ABLE TO CONTINUE DRIVING. NO OBD-II CODES THROWN AFTER THE EVENT. FORD DEALER REPLACED THE ELECTRONIC THROTTLE BODY AND SO FAR WE HAVEN'T SEEN THE ISSUE.
Corrective Action:
VEHICLE SUDDENLY LOOSES ENGINE POWER WHILE DRIVING AND GOES INTO SAFE (OR LIMP) MODE. STEPPING ON THE ACCELERATOR DOES NOTHING, IT DOESN'T EVEN REV THE ENGINE, IT'S SIMILAR TO BEING IN NEUTRAL. IT HAS OCCURRED ON 3 SEPARATE OCCASIONS, MONTHS BETWEEN EVENTS - FIRST, WHILE ATTEMPTING TO ACCELERATE ONTO AN INTERSTATE HIGHWAY, WE SUDDENLY LOSE ENGINE POWER WHILE ATTEMPTING TO MERGE INTO THE RIGHT LANE OF TRAFFIC. WE FORCED TO SLIDE OVER ONTO THE RIGHT SHOULDER AND STOP. SECOND OCCURRENCE HAPPENED WHILE DRIVING DOWN A CITY STREET. WE SUDDENLY LOSE ENGINE POWER AND ARE FORCED TO TURN ONTO A NEIGHBORHOOD STREET AND COME TO A COMPLETE STOP. THIRD TIME, AGAIN DRIVING DOWN A CITY STREET, SUDDENLY LOSE ENGINE POWER BUT THERE WAS NO WHERE TO PULLOVER OR SIDE STREET TO TURN ONTO. WE FORCED TO STOP THE VEHICLE IN THE MIDDLE ROAD. LUCKILY NO ONE WAS DIRECTLY BEHIND US. IN ALL CASES, TURNING THE ENGINE OFF, WAITING A MINUTE, AND THEN RESTARTING THE VEHICLE "FIXED" OR CLEARED THE ISSUE AND WE WERE ABLE TO CONTINUE DRIVING. NO OBD-II CODES THROWN AFTER THE EVENT. FORD DEALER REPLACED THE ELECTRONIC THROTTLE BODY AND SO FAR WE HAVEN'T SEEN THE ISSUE.
Additional Notes:
VEHICLE SUDDENLY LOOSES ENGINE POWER WHILE DRIVING AND GOES INTO SAFE (OR LIMP) MODE. STEPPING ON THE ACCELERATOR DOES NOTHING, IT DOESN'T EVEN REV THE ENGINE, IT'S SIMILAR TO BEING IN NEUTRAL. IT HAS OCCURRED ON 3 SEPARATE OCCASIONS, MONTHS BETWEEN EVENTS - FIRST, WHILE ATTEMPTING TO ACCELERATE ONTO AN INTERSTATE HIGHWAY, WE SUDDENLY LOSE ENGINE POWER WHILE ATTEMPTING TO MERGE INTO THE RIGHT LANE OF TRAFFIC. WE FORCED TO SLIDE OVER ONTO THE RIGHT SHOULDER AND STOP. SECOND OCCURRENCE HAPPENED WHILE DRIVING DOWN A CITY STREET. WE SUDDENLY LOSE ENGINE POWER AND ARE FORCED TO TURN ONTO A NEIGHBORHOOD STREET AND COME TO A COMPLETE STOP. THIRD TIME, AGAIN DRIVING DOWN A CITY STREET, SUDDENLY LOSE ENGINE POWER BUT THERE WAS NO WHERE TO PULLOVER OR SIDE STREET TO TURN ONTO. WE FORCED TO STOP THE VEHICLE IN THE MIDDLE ROAD. LUCKILY NO ONE WAS DIRECTLY BEHIND US. IN ALL CASES, TURNING THE ENGINE OFF, WAITING A MINUTE, AND THEN RESTARTING THE VEHICLE "FIXED" OR CLEARED THE ISSUE AND WE WERE ABLE TO CONTINUE DRIVING. NO OBD-II CODES THROWN AFTER THE EVENT. FORD DEALER REPLACED THE ELECTRONIC THROTTLE BODY AND SO FAR WE HAVEN'T SEEN THE ISSUE.
Mfg Campaign: 11203961
Recall Date: Apr 26, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Corrective Action:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Additional Notes:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Mfg Campaign: 11184563
Recall Date: Mar 6, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Corrective Action:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Additional Notes:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Mfg Campaign: 11184563
Recall Date: Mar 6, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Corrective Action:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Additional Notes:
REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.
Mfg Campaign: 11184563
Recall Date: Mar 6, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.
Corrective Action:
AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.
Additional Notes:
AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.
Mfg Campaign: 11183889
Recall Date: Mar 4, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TICKING NOISE IN CYCLINDER
Corrective Action:
TICKING NOISE IN CYCLINDER
Additional Notes:
TICKING NOISE IN CYCLINDER
Mfg Campaign: 11182594
Recall Date: Feb 26, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TICKING NOISE IN CYCLINDER
Corrective Action:
TICKING NOISE IN CYCLINDER
Additional Notes:
TICKING NOISE IN CYCLINDER
Mfg Campaign: 11182594
Recall Date: Feb 26, 2019
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