Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643052
Recall Date: Feb 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission on my Ford Expedition is "slipping" and causing safety concern when there is a need to accelerate or decelerate, but the transmission is struggling to shift into 8th gear and then when it finally does, it causes an abrupt jerk. This has put my family in at risk several times, but we had an incident this morning and I decided it needed to be reported. The dealer was able to inspect, diagnose, and confirm that the issue was that the "CDF drum that holds the gears in the transmission." The issue was repaired under the existing powertrain warranty, however, the exact same issue is now occurring again for a second time a few months after the initial repair. This leads me to believe the parts are faulty and need to be replaced with a different/better part. I also want to share that this issue is being experienced by other people that I know who drive newer Fords. There were no warning messages or lights the initial time or this current time.
Corrective Action:
The transmission on my Ford Expedition is "slipping" and causing safety concern when there is a need to accelerate or decelerate, but the transmission is struggling to shift into 8th gear and then when it finally does, it causes an abrupt jerk. This has put my family in at risk several times, but we had an incident this morning and I decided it needed to be reported. The dealer was able to inspect, diagnose, and confirm that the issue was that the "CDF drum that holds the gears in the transmission." The issue was repaired under the existing powertrain warranty, however, the exact same issue is now occurring again for a second time a few months after the initial repair. This leads me to believe the parts are faulty and need to be replaced with a different/better part. I also want to share that this issue is being experienced by other people that I know who drive newer Fords. There were no warning messages or lights the initial time or this current time.
Additional Notes:
The transmission on my Ford Expedition is "slipping" and causing safety concern when there is a need to accelerate or decelerate, but the transmission is struggling to shift into 8th gear and then when it finally does, it causes an abrupt jerk. This has put my family in at risk several times, but we had an incident this morning and I decided it needed to be reported. The dealer was able to inspect, diagnose, and confirm that the issue was that the "CDF drum that holds the gears in the transmission." The issue was repaired under the existing powertrain warranty, however, the exact same issue is now occurring again for a second time a few months after the initial repair. This leads me to believe the parts are faulty and need to be replaced with a different/better part. I also want to share that this issue is being experienced by other people that I know who drive newer Fords. There were no warning messages or lights the initial time or this current time.
Mfg Campaign: 11642565
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Corrective Action:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Additional Notes:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Mfg Campaign: 11642385
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Corrective Action:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Additional Notes:
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Mfg Campaign: 11642385
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while driving on the highway at 30 MPH with his wife seated in the front passenger’s seat, the seat belt snapped into the socket of the door and was no longer able to be used. The contact stated that the seat belt failed to expand or release from the buckle. No warning light was illuminated. The vehicle was taken to a local dealer however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while driving on the highway at 30 MPH with his wife seated in the front passenger’s seat, the seat belt snapped into the socket of the door and was no longer able to be used. The contact stated that the seat belt failed to expand or release from the buckle. No warning light was illuminated. The vehicle was taken to a local dealer however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while driving on the highway at 30 MPH with his wife seated in the front passenger’s seat, the seat belt snapped into the socket of the door and was no longer able to be used. The contact stated that the seat belt failed to expand or release from the buckle. No warning light was illuminated. The vehicle was taken to a local dealer however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000.
Mfg Campaign: 11641802
Recall Date: Feb 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has been having problems for a year. Ford changed the valve plate in transmission due to hesitation and then jerky gear shifting. Problem is still happening. Car hesitates when shifting gears and then jerks. Sometimes the car will no shift gears and go when needed. Almost got in a wreck because it would not accelerate.
Corrective Action:
The transmission has been having problems for a year. Ford changed the valve plate in transmission due to hesitation and then jerky gear shifting. Problem is still happening. Car hesitates when shifting gears and then jerks. Sometimes the car will no shift gears and go when needed. Almost got in a wreck because it would not accelerate.
Additional Notes:
The transmission has been having problems for a year. Ford changed the valve plate in transmission due to hesitation and then jerky gear shifting. Problem is still happening. Car hesitates when shifting gears and then jerks. Sometimes the car will no shift gears and go when needed. Almost got in a wreck because it would not accelerate.
Mfg Campaign: 11639583
Recall Date: Jan 30, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear camera started to work intermittently, when taken to the dealer it was not on the recall list, when I believe it should have been. Dealer could not identify which of (4) possible cameras where in the vehicle by the VIN, stating he had to disassemble the car to visually identify which camera it was. Why wasn't this VIN included in the recall when Ford can't even identify which camera was in the vehicle when manufactured. Looking forward to your response.
Corrective Action:
The rear camera started to work intermittently, when taken to the dealer it was not on the recall list, when I believe it should have been. Dealer could not identify which of (4) possible cameras where in the vehicle by the VIN, stating he had to disassemble the car to visually identify which camera it was. Why wasn't this VIN included in the recall when Ford can't even identify which camera was in the vehicle when manufactured. Looking forward to your response.
Additional Notes:
The rear camera started to work intermittently, when taken to the dealer it was not on the recall list, when I believe it should have been. Dealer could not identify which of (4) possible cameras where in the vehicle by the VIN, stating he had to disassemble the car to visually identify which camera it was. Why wasn't this VIN included in the recall when Ford can't even identify which camera was in the vehicle when manufactured. Looking forward to your response.
Mfg Campaign: 11637927
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 5 MPH and depressing the accelerator pedal, the vehicle was hesitating and then hard shifting into gear while gaining forward momentum. The contact stated that the hard shifting and hesitation had occurred at various speeds. Additionally, the contact stated that the vehicle had started to hesitate while shifting into drive(D) or reverse(R) after a cold start. The contact stated no warning lights were illuminated. The contact stated that the failures were intermittent but were occurring more frequently in the past several months. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the TCU needed to be re-flashed. The vehicle was repaired; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 5 MPH and depressing the accelerator pedal, the vehicle was hesitating and then hard shifting into gear while gaining forward momentum. The contact stated that the hard shifting and hesitation had occurred at various speeds. Additionally, the contact stated that the vehicle had started to hesitate while shifting into drive(D) or reverse(R) after a cold start. The contact stated no warning lights were illuminated. The contact stated that the failures were intermittent but were occurring more frequently in the past several months. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the TCU needed to be re-flashed. The vehicle was repaired; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 5 MPH and depressing the accelerator pedal, the vehicle was hesitating and then hard shifting into gear while gaining forward momentum. The contact stated that the hard shifting and hesitation had occurred at various speeds. Additionally, the contact stated that the vehicle had started to hesitate while shifting into drive(D) or reverse(R) after a cold start. The contact stated no warning lights were illuminated. The contact stated that the failures were intermittent but were occurring more frequently in the past several months. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the TCU needed to be re-flashed. The vehicle was repaired; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11637758
Recall Date: Jan 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60-65 on the highway, changing lanes, the accelerator pedal was depressed, but the transmission unexpectedly downshifted from eighth gear to first gear. The vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The message to “Service Immediately” was displayed and then turned off. The vehicle was taken to the local dealer, and the computer was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60-65 on the highway, changing lanes, the accelerator pedal was depressed, but the transmission unexpectedly downshifted from eighth gear to first gear. The vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The message to “Service Immediately” was displayed and then turned off. The vehicle was taken to the local dealer, and the computer was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60-65 on the highway, changing lanes, the accelerator pedal was depressed, but the transmission unexpectedly downshifted from eighth gear to first gear. The vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The message to “Service Immediately” was displayed and then turned off. The vehicle was taken to the local dealer, and the computer was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,000.
Mfg Campaign: 11636037
Recall Date: Jan 15, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The driver's side front brake line is positioned too close to the steering column at manufacturing. This is causing the steering column to wear a hole in the metal brake line tube ultimately causing a loss of brakes.
Corrective Action:
The driver's side front brake line is positioned too close to the steering column at manufacturing. This is causing the steering column to wear a hole in the metal brake line tube ultimately causing a loss of brakes.
Additional Notes:
The driver's side front brake line is positioned too close to the steering column at manufacturing. This is causing the steering column to wear a hole in the metal brake line tube ultimately causing a loss of brakes.
Mfg Campaign: 11634520
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The under carriage splash guard gets wet keeps tearing off. It is made of a felt material and it is a widely known problem. I have replaced 1 already and the 2nd has now failed. The is a safety issue.
Corrective Action:
The under carriage splash guard gets wet keeps tearing off. It is made of a felt material and it is a widely known problem. I have replaced 1 already and the 2nd has now failed. The is a safety issue.
Additional Notes:
The under carriage splash guard gets wet keeps tearing off. It is made of a felt material and it is a widely known problem. I have replaced 1 already and the 2nd has now failed. The is a safety issue.
Mfg Campaign: 11633028
Recall Date: Dec 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On Monday, December 16, 2024 I brought my vehicle in for diagnostic services due to a 'metal on metal' noise causing a vibration in the gas pedal, and loss of power when vehicle reached 2000 rpms. This vehicle is hazardous to drive and leaves the vehicle behind me without any indication that my vehicle is experiencing a loss of power and is slowing down abruptly. The vehicle began hard shifting at approximately 30-40k miles, and the dealership stated they were unable to duplicate the problem and did not document my complaint during my inquiry at oil changes. Although there is a technical service bulletin to address this concern, as an individual with Master of Science in Engineering Management educated in Safety, and currently serving as a volunteer of the Federal Aviation Administration Safety Team, I am requesting a thorough investigation of the vehicle's performance in this current condition as well as any other previous vehicle crashes that may have occurred as a result of this issue.
Corrective Action:
On Monday, December 16, 2024 I brought my vehicle in for diagnostic services due to a 'metal on metal' noise causing a vibration in the gas pedal, and loss of power when vehicle reached 2000 rpms. This vehicle is hazardous to drive and leaves the vehicle behind me without any indication that my vehicle is experiencing a loss of power and is slowing down abruptly. The vehicle began hard shifting at approximately 30-40k miles, and the dealership stated they were unable to duplicate the problem and did not document my complaint during my inquiry at oil changes. Although there is a technical service bulletin to address this concern, as an individual with Master of Science in Engineering Management educated in Safety, and currently serving as a volunteer of the Federal Aviation Administration Safety Team, I am requesting a thorough investigation of the vehicle's performance in this current condition as well as any other previous vehicle crashes that may have occurred as a result of this issue.
Additional Notes:
On Monday, December 16, 2024 I brought my vehicle in for diagnostic services due to a 'metal on metal' noise causing a vibration in the gas pedal, and loss of power when vehicle reached 2000 rpms. This vehicle is hazardous to drive and leaves the vehicle behind me without any indication that my vehicle is experiencing a loss of power and is slowing down abruptly. The vehicle began hard shifting at approximately 30-40k miles, and the dealership stated they were unable to duplicate the problem and did not document my complaint during my inquiry at oil changes. Although there is a technical service bulletin to address this concern, as an individual with Master of Science in Engineering Management educated in Safety, and currently serving as a volunteer of the Federal Aviation Administration Safety Team, I am requesting a thorough investigation of the vehicle's performance in this current condition as well as any other previous vehicle crashes that may have occurred as a result of this issue.
Mfg Campaign: 11632644
Recall Date: Dec 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed catalyst converter. The contact was informed that the catalyst converter needed to be replaced. The vehicle was not repaired. The failure had occurred on three separate occasions and the catalyst converter was replaced by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed catalyst converter. The contact was informed that the catalyst converter needed to be replaced. The vehicle was not repaired. The failure had occurred on three separate occasions and the catalyst converter was replaced by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed catalyst converter. The contact was informed that the catalyst converter needed to be replaced. The vehicle was not repaired. The failure had occurred on three separate occasions and the catalyst converter was replaced by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11632736
Recall Date: Dec 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Corrective Action:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Additional Notes:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Mfg Campaign: 11630489
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Corrective Action:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Additional Notes:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Mfg Campaign: 11630489
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Corrective Action:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Additional Notes:
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Mfg Campaign: 11630489
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission in the car caused a complete loss of power. The car stopped in the middle of the street and was almost rear-ended. Our infant son was in the car at the time. We were very worried about our safety. The "see manual" warning light flashed on the screen. We had to place the car into neutral and was able to finally make it to a safe location.
Corrective Action:
The transmission in the car caused a complete loss of power. The car stopped in the middle of the street and was almost rear-ended. Our infant son was in the car at the time. We were very worried about our safety. The "see manual" warning light flashed on the screen. We had to place the car into neutral and was able to finally make it to a safe location.
Additional Notes:
The transmission in the car caused a complete loss of power. The car stopped in the middle of the street and was almost rear-ended. Our infant son was in the car at the time. We were very worried about our safety. The "see manual" warning light flashed on the screen. We had to place the car into neutral and was able to finally make it to a safe location.
Mfg Campaign: 11630528
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving in the city or on the highway when accelerating, the car will lose power almost like it shifted to neutral - pressing the gas does not do anything then all of a sudden the expedition will rapidly catch gear causing the car to jerk all of the passengers. It is very unsafe and we have almost been rear ended due to this. It is extremely unsafe and scary. I notice it happening frequently on the highway if you accelerate to enter the highway or to pass another vehicle but have also noticed it in the city at lower speeds. Almost every time in 4th gear and 7-8th gear on the ten speed automatic 2020 ford expedition. I took it to ford where they said there were no recalls. When this happens a lot of pop ups on the dash board pop up and then quickly go away. Service transmission. Service powertrain. Loss in power. Just to name a few.
Corrective Action:
While driving in the city or on the highway when accelerating, the car will lose power almost like it shifted to neutral - pressing the gas does not do anything then all of a sudden the expedition will rapidly catch gear causing the car to jerk all of the passengers. It is very unsafe and we have almost been rear ended due to this. It is extremely unsafe and scary. I notice it happening frequently on the highway if you accelerate to enter the highway or to pass another vehicle but have also noticed it in the city at lower speeds. Almost every time in 4th gear and 7-8th gear on the ten speed automatic 2020 ford expedition. I took it to ford where they said there were no recalls. When this happens a lot of pop ups on the dash board pop up and then quickly go away. Service transmission. Service powertrain. Loss in power. Just to name a few.
Additional Notes:
While driving in the city or on the highway when accelerating, the car will lose power almost like it shifted to neutral - pressing the gas does not do anything then all of a sudden the expedition will rapidly catch gear causing the car to jerk all of the passengers. It is very unsafe and we have almost been rear ended due to this. It is extremely unsafe and scary. I notice it happening frequently on the highway if you accelerate to enter the highway or to pass another vehicle but have also noticed it in the city at lower speeds. Almost every time in 4th gear and 7-8th gear on the ten speed automatic 2020 ford expedition. I took it to ford where they said there were no recalls. When this happens a lot of pop ups on the dash board pop up and then quickly go away. Service transmission. Service powertrain. Loss in power. Just to name a few.
Mfg Campaign: 11629111
Recall Date: Dec 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 50 MPH, the vehicle suddenly down shifted on its owns rapidly reducing vehicle speeds. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 50 MPH, the vehicle suddenly down shifted on its owns rapidly reducing vehicle speeds. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 50 MPH, the vehicle suddenly down shifted on its owns rapidly reducing vehicle speeds. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 74,000.
Mfg Campaign: 11628655
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission jerky and randomly kicks out of gear on higher speed creates dangerous situations on highway.Previously reported problem!Ford failed to repair despite multiple requests!Putting my family in danger!
Corrective Action:
Transmission jerky and randomly kicks out of gear on higher speed creates dangerous situations on highway.Previously reported problem!Ford failed to repair despite multiple requests!Putting my family in danger!
Additional Notes:
Transmission jerky and randomly kicks out of gear on higher speed creates dangerous situations on highway.Previously reported problem!Ford failed to repair despite multiple requests!Putting my family in danger!
Mfg Campaign: 11628256
Recall Date: Dec 2, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury