Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Safety recall issued but no parts and no date set. Go on record as stating the safety recall was issued, dealer contacted but no repair available and no estimated date.
Corrective Action:
Safety recall issued but no parts and no date set. Go on record as stating the safety recall was issued, dealer contacted but no repair available and no estimated date.
Additional Notes:
Safety recall issued but no parts and no date set. Go on record as stating the safety recall was issued, dealer contacted but no repair available and no estimated date.
Mfg Campaign: 11656301
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle's transmission shutters upon rapid acceleration, especially at high speeds. It feels like it goes into neutral while trying to shift and jerks into the next gear. The RPMs shoot up and back down when this happens. You can also feel the car lose power (decelerate) when this happens.
Corrective Action:
The vehicle's transmission shutters upon rapid acceleration, especially at high speeds. It feels like it goes into neutral while trying to shift and jerks into the next gear. The RPMs shoot up and back down when this happens. You can also feel the car lose power (decelerate) when this happens.
Additional Notes:
The vehicle's transmission shutters upon rapid acceleration, especially at high speeds. It feels like it goes into neutral while trying to shift and jerks into the next gear. The RPMs shoot up and back down when this happens. You can also feel the car lose power (decelerate) when this happens.
Mfg Campaign: 11656428
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
A 2020 vehicle with 80K miles is in need of a new transmission, after having hard shifting problems a few months previous. Rarely used for any towing. Appears to have a defective transmission.
Corrective Action:
A 2020 vehicle with 80K miles is in need of a new transmission, after having hard shifting problems a few months previous. Rarely used for any towing. Appears to have a defective transmission.
Additional Notes:
A 2020 vehicle with 80K miles is in need of a new transmission, after having hard shifting problems a few months previous. Rarely used for any towing. Appears to have a defective transmission.
Mfg Campaign: 11654593
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
We have replaced our transmission twice and sending the truck in for a third replacement. The transmission does not run smooth and when it shifts from 3rd to 4th gear it drops into gear very roughly. The last time it did this the TCM also faulted which stuck the truck in 7th gear while driving on a highway. Ford will only replace with the same part in a manufactured condition.
Corrective Action:
We have replaced our transmission twice and sending the truck in for a third replacement. The transmission does not run smooth and when it shifts from 3rd to 4th gear it drops into gear very roughly. The last time it did this the TCM also faulted which stuck the truck in 7th gear while driving on a highway. Ford will only replace with the same part in a manufactured condition.
Additional Notes:
We have replaced our transmission twice and sending the truck in for a third replacement. The transmission does not run smooth and when it shifts from 3rd to 4th gear it drops into gear very roughly. The last time it did this the TCM also faulted which stuck the truck in 7th gear while driving on a highway. Ford will only replace with the same part in a manufactured condition.
Mfg Campaign: 11654596
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2020 Ford Expedition was repaired by Ford (under the power train warranty) in early 2024 for down shifting and loss of power when attempting to accelerate. That repair took multiple weeks. Last week (March 2025), while driving on the highway at 75mph, the vehicle lost all acceleration and the power train warning light came on. We pulled over since we could not accelerate. The vehicle was brought to the same Ford dealership where they diagnosed another transmission issue. The vehicle remains at the dealership until Ford determines an exact diagnosis and how they will proceed. The vehicle has now had two major transmission issues, the second of which occurred at highway speeds. The vehicle was purchased new in June 2020 and currently has 56k miles.
Corrective Action:
My 2020 Ford Expedition was repaired by Ford (under the power train warranty) in early 2024 for down shifting and loss of power when attempting to accelerate. That repair took multiple weeks. Last week (March 2025), while driving on the highway at 75mph, the vehicle lost all acceleration and the power train warning light came on. We pulled over since we could not accelerate. The vehicle was brought to the same Ford dealership where they diagnosed another transmission issue. The vehicle remains at the dealership until Ford determines an exact diagnosis and how they will proceed. The vehicle has now had two major transmission issues, the second of which occurred at highway speeds. The vehicle was purchased new in June 2020 and currently has 56k miles.
Additional Notes:
My 2020 Ford Expedition was repaired by Ford (under the power train warranty) in early 2024 for down shifting and loss of power when attempting to accelerate. That repair took multiple weeks. Last week (March 2025), while driving on the highway at 75mph, the vehicle lost all acceleration and the power train warning light came on. We pulled over since we could not accelerate. The vehicle was brought to the same Ford dealership where they diagnosed another transmission issue. The vehicle remains at the dealership until Ford determines an exact diagnosis and how they will proceed. The vehicle has now had two major transmission issues, the second of which occurred at highway speeds. The vehicle was purchased new in June 2020 and currently has 56k miles.
Mfg Campaign: 11653983
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
use this car for business as part of my income. Ford has issued an Advance Recall Notice. In March 2025. I have not been able earn money because of the recall notice. Manufacturer recall number: 25S31 NHTSA Recall number: pending From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. I have another Advance Recall Notice on my other vehicle a 2018 Explorer. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance. I have 2 vehicles down due to Advanced Recall Notices. I can't afford to have 2 cars down. What is going on here.
Corrective Action:
use this car for business as part of my income. Ford has issued an Advance Recall Notice. In March 2025. I have not been able earn money because of the recall notice. Manufacturer recall number: 25S31 NHTSA Recall number: pending From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. I have another Advance Recall Notice on my other vehicle a 2018 Explorer. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance. I have 2 vehicles down due to Advanced Recall Notices. I can't afford to have 2 cars down. What is going on here.
Additional Notes:
use this car for business as part of my income. Ford has issued an Advance Recall Notice. In March 2025. I have not been able earn money because of the recall notice. Manufacturer recall number: 25S31 NHTSA Recall number: pending From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. I have another Advance Recall Notice on my other vehicle a 2018 Explorer. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance. I have 2 vehicles down due to Advanced Recall Notices. I can't afford to have 2 cars down. What is going on here.
Mfg Campaign: 11652562
Recall Date: Apr 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
First my vehicle kept saying service shift system fault, then when the dealership did something to repair that, the next week they told me I need a new transmission. This put my family of seven at risk because the transmission started stalling while we were going on a trip and also had a hard time shifting to different gears and would make a clunking sound. We also started rolling backwards down a hill and barely made it up the hill. The car also started stalling while I was driving it on the interstate which almost made us get into a multi car accident at night. When I took my vehicle to one ford dealership they told me it was the transmission but when I took it to a different one they told me something else just for them to fix it and then a week later tell me it’s the transmission. My Expedition has been at the Ford dealership for over two weeks now because I’m trying to get goodwill assistance from the Ford corporate office. The warning sign that came on was service system fault and a wrench light.
Corrective Action:
First my vehicle kept saying service shift system fault, then when the dealership did something to repair that, the next week they told me I need a new transmission. This put my family of seven at risk because the transmission started stalling while we were going on a trip and also had a hard time shifting to different gears and would make a clunking sound. We also started rolling backwards down a hill and barely made it up the hill. The car also started stalling while I was driving it on the interstate which almost made us get into a multi car accident at night. When I took my vehicle to one ford dealership they told me it was the transmission but when I took it to a different one they told me something else just for them to fix it and then a week later tell me it’s the transmission. My Expedition has been at the Ford dealership for over two weeks now because I’m trying to get goodwill assistance from the Ford corporate office. The warning sign that came on was service system fault and a wrench light.
Additional Notes:
First my vehicle kept saying service shift system fault, then when the dealership did something to repair that, the next week they told me I need a new transmission. This put my family of seven at risk because the transmission started stalling while we were going on a trip and also had a hard time shifting to different gears and would make a clunking sound. We also started rolling backwards down a hill and barely made it up the hill. The car also started stalling while I was driving it on the interstate which almost made us get into a multi car accident at night. When I took my vehicle to one ford dealership they told me it was the transmission but when I took it to a different one they told me something else just for them to fix it and then a week later tell me it’s the transmission. My Expedition has been at the Ford dealership for over two weeks now because I’m trying to get goodwill assistance from the Ford corporate office. The warning sign that came on was service system fault and a wrench light.
Mfg Campaign: 11651936
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Shift Cable is not seating correctly causing the vehicle to slip out of gear. This mostly occurs if you are at cruising speed and then accelerate to pass a slow vehicle. The Transmission slips out of gear and then you have to decelerate to allow it to find gear. It also makes a hard clunking noise when shifting out of park into drive. This is the same exact issue that was recalled for the police versions. However, my vehicle has the exact same issue and concern, verified by the Ford Technician. Mine is not covered under the recall as it only covers Police versions. So I was asked to pay $9,859 for a new transmission. I am 6,000 miles outside of warranty and have no vehicle to drive now as my 4 year old vehicle is basically totaled over a transmission. Ford Corporate declined any financial assistance even though it is a known product issue.
Corrective Action:
The Shift Cable is not seating correctly causing the vehicle to slip out of gear. This mostly occurs if you are at cruising speed and then accelerate to pass a slow vehicle. The Transmission slips out of gear and then you have to decelerate to allow it to find gear. It also makes a hard clunking noise when shifting out of park into drive. This is the same exact issue that was recalled for the police versions. However, my vehicle has the exact same issue and concern, verified by the Ford Technician. Mine is not covered under the recall as it only covers Police versions. So I was asked to pay $9,859 for a new transmission. I am 6,000 miles outside of warranty and have no vehicle to drive now as my 4 year old vehicle is basically totaled over a transmission. Ford Corporate declined any financial assistance even though it is a known product issue.
Additional Notes:
The Shift Cable is not seating correctly causing the vehicle to slip out of gear. This mostly occurs if you are at cruising speed and then accelerate to pass a slow vehicle. The Transmission slips out of gear and then you have to decelerate to allow it to find gear. It also makes a hard clunking noise when shifting out of park into drive. This is the same exact issue that was recalled for the police versions. However, my vehicle has the exact same issue and concern, verified by the Ford Technician. Mine is not covered under the recall as it only covers Police versions. So I was asked to pay $9,859 for a new transmission. I am 6,000 miles outside of warranty and have no vehicle to drive now as my 4 year old vehicle is basically totaled over a transmission. Ford Corporate declined any financial assistance even though it is a known product issue.
Mfg Campaign: 11651983
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact received notification of Manufacturer Recall Number: 25S31; NHTSA Campaign Number: (AWAITING); regarding seat belts; however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact received notification of Manufacturer Recall Number: 25S31; NHTSA Campaign Number: (AWAITING); regarding seat belts; however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact received notification of Manufacturer Recall Number: 25S31; NHTSA Campaign Number: (AWAITING); regarding seat belts; however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11652097
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof explosion while driving on the highway. Loud bang rattled the driver and passenger. Driver was able to maintain control of the vehicle, but it could have been catastrophic for our vehicle and the vehicles around us if control was not maintained. Our Ford dealer said he has heard of sunroof explosions before. Dealership has the vehicle and is awaiting authorization to repair. Allstate Insurance is also involved. There was no warning anything was wrong. This vehicle was bought brand new (1 owner) and is now 5 years old, has run great and has been properly maintained at our local Ford dealership.
Corrective Action:
Sunroof explosion while driving on the highway. Loud bang rattled the driver and passenger. Driver was able to maintain control of the vehicle, but it could have been catastrophic for our vehicle and the vehicles around us if control was not maintained. Our Ford dealer said he has heard of sunroof explosions before. Dealership has the vehicle and is awaiting authorization to repair. Allstate Insurance is also involved. There was no warning anything was wrong. This vehicle was bought brand new (1 owner) and is now 5 years old, has run great and has been properly maintained at our local Ford dealership.
Additional Notes:
Sunroof explosion while driving on the highway. Loud bang rattled the driver and passenger. Driver was able to maintain control of the vehicle, but it could have been catastrophic for our vehicle and the vehicles around us if control was not maintained. Our Ford dealer said he has heard of sunroof explosions before. Dealership has the vehicle and is awaiting authorization to repair. Allstate Insurance is also involved. There was no warning anything was wrong. This vehicle was bought brand new (1 owner) and is now 5 years old, has run great and has been properly maintained at our local Ford dealership.
Mfg Campaign: 11652138
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle without notice just pops into neural and i get a warning on my dash it has happened several times and every time it has happened it has been on a busy freeway. Very dangerous conditions . I have taken into the ford place to get checked out. also my Ford app had notifications.
Corrective Action:
My vehicle without notice just pops into neural and i get a warning on my dash it has happened several times and every time it has happened it has been on a busy freeway. Very dangerous conditions . I have taken into the ford place to get checked out. also my Ford app had notifications.
Additional Notes:
My vehicle without notice just pops into neural and i get a warning on my dash it has happened several times and every time it has happened it has been on a busy freeway. Very dangerous conditions . I have taken into the ford place to get checked out. also my Ford app had notifications.
Mfg Campaign: 11651779
Recall Date: Mar 31, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on a highway at approximately 40mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission.
Corrective Action:
While driving on a highway at approximately 40mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission.
Additional Notes:
While driving on a highway at approximately 40mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission.
Mfg Campaign: 11651491
Recall Date: Mar 29, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission, it is available for inspections. Loss of acceleration power while at interstate speed, the otr driver behind us could barely stop quick enough. Two more occurrences happened same trip while driving from New Orleans to Lake Charles. Driving 75 in left lane, took foot off accelerator to coast and navigate into right lane and while transmission was supposed to be downshift, I lost power again and watched my RPM’s rise suddenly. Ford dealership ran diagnostics, and told me the valve body needs replaced at roughly 2k, I am 15000 out of warranty and they acted like they knew but wouldn’t help me. An independent transmission dealer in Lake Charles told me to trade the vehicle in or put a 2025 ford transmission in at 7k, the problem is, I don’t have that kind of money, and this should absolutely not be happening at 85k miles. He insisted the transmission was damaged and dangerous to be driving, and this is prevalent with the type of transmission in fords and chevy’s from 2019-2024. No warning lights or alarms came on at the time of these incidents that I recall, honestly I was too busy making sure I didn’t kill my wife and 4 kids. Apparently, this is a well known issue with these transmission, but now I’m faced with having to either trade in a vehicle that I am most likely upside down on, to no fault of my own, having to purchase a new vehicle that fits my family, or purchasing a 2025 ford transmission at the recommendation of local transmission dealer, there is no history on ford 2025 transmissions so idk if this the way to go. While I will get this figured out, I am taking the time to express my personal concern and experience in this matter and hope there are no future casualties related to this issue, which I’m afraid Ford will only address if there is, sadly.
Corrective Action:
Transmission, it is available for inspections. Loss of acceleration power while at interstate speed, the otr driver behind us could barely stop quick enough. Two more occurrences happened same trip while driving from New Orleans to Lake Charles. Driving 75 in left lane, took foot off accelerator to coast and navigate into right lane and while transmission was supposed to be downshift, I lost power again and watched my RPM’s rise suddenly. Ford dealership ran diagnostics, and told me the valve body needs replaced at roughly 2k, I am 15000 out of warranty and they acted like they knew but wouldn’t help me. An independent transmission dealer in Lake Charles told me to trade the vehicle in or put a 2025 ford transmission in at 7k, the problem is, I don’t have that kind of money, and this should absolutely not be happening at 85k miles. He insisted the transmission was damaged and dangerous to be driving, and this is prevalent with the type of transmission in fords and chevy’s from 2019-2024. No warning lights or alarms came on at the time of these incidents that I recall, honestly I was too busy making sure I didn’t kill my wife and 4 kids. Apparently, this is a well known issue with these transmission, but now I’m faced with having to either trade in a vehicle that I am most likely upside down on, to no fault of my own, having to purchase a new vehicle that fits my family, or purchasing a 2025 ford transmission at the recommendation of local transmission dealer, there is no history on ford 2025 transmissions so idk if this the way to go. While I will get this figured out, I am taking the time to express my personal concern and experience in this matter and hope there are no future casualties related to this issue, which I’m afraid Ford will only address if there is, sadly.
Additional Notes:
Transmission, it is available for inspections. Loss of acceleration power while at interstate speed, the otr driver behind us could barely stop quick enough. Two more occurrences happened same trip while driving from New Orleans to Lake Charles. Driving 75 in left lane, took foot off accelerator to coast and navigate into right lane and while transmission was supposed to be downshift, I lost power again and watched my RPM’s rise suddenly. Ford dealership ran diagnostics, and told me the valve body needs replaced at roughly 2k, I am 15000 out of warranty and they acted like they knew but wouldn’t help me. An independent transmission dealer in Lake Charles told me to trade the vehicle in or put a 2025 ford transmission in at 7k, the problem is, I don’t have that kind of money, and this should absolutely not be happening at 85k miles. He insisted the transmission was damaged and dangerous to be driving, and this is prevalent with the type of transmission in fords and chevy’s from 2019-2024. No warning lights or alarms came on at the time of these incidents that I recall, honestly I was too busy making sure I didn’t kill my wife and 4 kids. Apparently, this is a well known issue with these transmission, but now I’m faced with having to either trade in a vehicle that I am most likely upside down on, to no fault of my own, having to purchase a new vehicle that fits my family, or purchasing a 2025 ford transmission at the recommendation of local transmission dealer, there is no history on ford 2025 transmissions so idk if this the way to go. While I will get this figured out, I am taking the time to express my personal concern and experience in this matter and hope there are no future casualties related to this issue, which I’m afraid Ford will only address if there is, sadly.
Mfg Campaign: 11650935
Recall Date: Mar 26, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving my vehicle at 48 mph and went to accelerate; the car slips out of gear and drops into neutral, started smelling smoke. This is the 5th occurrence. Previous occurrence happened while traveling in dark, rainy weather on the interstate. I am lucky that no accident occurred. I had car serviced for this same issue in 8/2024, but they did not fix the transmission issue. The vehicle is currently at the dealership service department. The dealer has been unable to reproduce the issue as it has happened a handful of times and does not give the service department a diagnostic code upon diagnosing. The dealer service department inspected the vehicle and is saying that I need a whole new transmission, although the first time I took it in for the same issue they fixed the throttle body, which is completely unrelated to the transmission. At the time of all of the incidents, the car flashes a "system fault/failure". It happens so quickly I cannot remember exactly what it says. When service department tries to diagnose there are no diagnostic codes. No warning symbols appear on dash after car is shut-off and restarted. This seems to be a known issue with Ford 10-speed transmissions (10R80). Why have they not had to recall these? I am lucky that I have not injured in these incidents. Are they waiting for someone to get critically hurt??
Corrective Action:
I was driving my vehicle at 48 mph and went to accelerate; the car slips out of gear and drops into neutral, started smelling smoke. This is the 5th occurrence. Previous occurrence happened while traveling in dark, rainy weather on the interstate. I am lucky that no accident occurred. I had car serviced for this same issue in 8/2024, but they did not fix the transmission issue. The vehicle is currently at the dealership service department. The dealer has been unable to reproduce the issue as it has happened a handful of times and does not give the service department a diagnostic code upon diagnosing. The dealer service department inspected the vehicle and is saying that I need a whole new transmission, although the first time I took it in for the same issue they fixed the throttle body, which is completely unrelated to the transmission. At the time of all of the incidents, the car flashes a "system fault/failure". It happens so quickly I cannot remember exactly what it says. When service department tries to diagnose there are no diagnostic codes. No warning symbols appear on dash after car is shut-off and restarted. This seems to be a known issue with Ford 10-speed transmissions (10R80). Why have they not had to recall these? I am lucky that I have not injured in these incidents. Are they waiting for someone to get critically hurt??
Additional Notes:
I was driving my vehicle at 48 mph and went to accelerate; the car slips out of gear and drops into neutral, started smelling smoke. This is the 5th occurrence. Previous occurrence happened while traveling in dark, rainy weather on the interstate. I am lucky that no accident occurred. I had car serviced for this same issue in 8/2024, but they did not fix the transmission issue. The vehicle is currently at the dealership service department. The dealer has been unable to reproduce the issue as it has happened a handful of times and does not give the service department a diagnostic code upon diagnosing. The dealer service department inspected the vehicle and is saying that I need a whole new transmission, although the first time I took it in for the same issue they fixed the throttle body, which is completely unrelated to the transmission. At the time of all of the incidents, the car flashes a "system fault/failure". It happens so quickly I cannot remember exactly what it says. When service department tries to diagnose there are no diagnostic codes. No warning symbols appear on dash after car is shut-off and restarted. This seems to be a known issue with Ford 10-speed transmissions (10R80). Why have they not had to recall these? I am lucky that I have not injured in these incidents. Are they waiting for someone to get critically hurt??
Mfg Campaign: 11650368
Recall Date: Mar 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Mfg Campaign: 11647916
Recall Date: Mar 12, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Mfg Campaign: 11647916
Recall Date: Mar 12, 2025
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that the front headlights were very dim while in use. The vehicle was taken to an independent mechanic and the contact was informed that the projector inside the headlight assemblies were defective, causing the headlights to not illuminate as needed. The contact was provided an estimate for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that the front headlights were very dim while in use. The vehicle was taken to an independent mechanic and the contact was informed that the projector inside the headlight assemblies were defective, causing the headlights to not illuminate as needed. The contact was provided an estimate for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that the front headlights were very dim while in use. The vehicle was taken to an independent mechanic and the contact was informed that the projector inside the headlight assemblies were defective, causing the headlights to not illuminate as needed. The contact was provided an estimate for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11643518
Recall Date: Feb 18, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Several times per month, At normal highway speeds, vehicle slips out of gear into first gear. Vehicle also grinds through gears when searching for correct gear. Transmission shifts hard under normal conditions when up shifting to third gear.
Corrective Action:
Several times per month, At normal highway speeds, vehicle slips out of gear into first gear. Vehicle also grinds through gears when searching for correct gear. Transmission shifts hard under normal conditions when up shifting to third gear.
Additional Notes:
Several times per month, At normal highway speeds, vehicle slips out of gear into first gear. Vehicle also grinds through gears when searching for correct gear. Transmission shifts hard under normal conditions when up shifting to third gear.
Mfg Campaign: 11643141
Recall Date: Feb 17, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643052
Recall Date: Feb 16, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643052
Recall Date: Feb 16, 2025
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