Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to overtake a semi-truck, the vehicle shuddered, lost motive power, and made an abnormal clunking and winding sound. The contact stated that the failure had occurred several times while driving and depressing the accelerator pedal and while driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken to Krapohl Ford (1415 E Pickard St, Mt Pleasant, MI 48858), where the transmission shifter cables were reset through a computer update; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined; however, the dealer recommended the transmission be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to overtake a semi-truck, the vehicle shuddered, lost motive power, and made an abnormal clunking and winding sound. The contact stated that the failure had occurred several times while driving and depressing the accelerator pedal and while driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken to Krapohl Ford (1415 E Pickard St, Mt Pleasant, MI 48858), where the transmission shifter cables were reset through a computer update; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined; however, the dealer recommended the transmission be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to overtake a semi-truck, the vehicle shuddered, lost motive power, and made an abnormal clunking and winding sound. The contact stated that the failure had occurred several times while driving and depressing the accelerator pedal and while driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken to Krapohl Ford (1415 E Pickard St, Mt Pleasant, MI 48858), where the transmission shifter cables were reset through a computer update; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined; however, the dealer recommended the transmission be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11665813
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission shifted hard between gears. The contact stated an unknown warning light was illuminated and then went off. In addition, the contact stated that the transmission hesitated while shifting between gear and then unexpectedly downshifted. The contact stated that the transmission seemed not to identify the intended gear. The contact stated that the failure had become persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that when the failure started, the vehicle was taken to the dealer several times, however the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission shifted hard between gears. The contact stated an unknown warning light was illuminated and then went off. In addition, the contact stated that the transmission hesitated while shifting between gear and then unexpectedly downshifted. The contact stated that the transmission seemed not to identify the intended gear. The contact stated that the failure had become persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that when the failure started, the vehicle was taken to the dealer several times, however the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission shifted hard between gears. The contact stated an unknown warning light was illuminated and then went off. In addition, the contact stated that the transmission hesitated while shifting between gear and then unexpectedly downshifted. The contact stated that the transmission seemed not to identify the intended gear. The contact stated that the failure had become persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that when the failure started, the vehicle was taken to the dealer several times, however the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.
Mfg Campaign: 11664020
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
i bought a 2020 ford expedition with the 10r80 transmission last july. They have used this transmission since 2017 and continue to put it in vehicles depite having many issues with them. When i was sold this vehicle i was told it had a new transmission just put in it (by another dealership than who i was buying it from) and the carfax (that i still have) shows that the transmission had been replaced. In the last month or so ive been having a hard shift at 4th and 8th gear. i figured it would be covered under warranty so i take it back to the dealership that did the work. They said it didnt have a new transmission only the cdf clutch was replaced. now when i look at the carfax it only shows the tranmission was rebuilt. Thats Fraud. a dealership shouldnt be able to change a entry. i was only 2231 miles over the powertrain warranty and ford will not help. the part that was fixed only had a year warranty and it just a month past a year since it was repaired. Ford knows this tranmission has problems and should be held accountable. i look forward to hearing from someone.
Corrective Action:
i bought a 2020 ford expedition with the 10r80 transmission last july. They have used this transmission since 2017 and continue to put it in vehicles depite having many issues with them. When i was sold this vehicle i was told it had a new transmission just put in it (by another dealership than who i was buying it from) and the carfax (that i still have) shows that the transmission had been replaced. In the last month or so ive been having a hard shift at 4th and 8th gear. i figured it would be covered under warranty so i take it back to the dealership that did the work. They said it didnt have a new transmission only the cdf clutch was replaced. now when i look at the carfax it only shows the tranmission was rebuilt. Thats Fraud. a dealership shouldnt be able to change a entry. i was only 2231 miles over the powertrain warranty and ford will not help. the part that was fixed only had a year warranty and it just a month past a year since it was repaired. Ford knows this tranmission has problems and should be held accountable. i look forward to hearing from someone.
Additional Notes:
i bought a 2020 ford expedition with the 10r80 transmission last july. They have used this transmission since 2017 and continue to put it in vehicles depite having many issues with them. When i was sold this vehicle i was told it had a new transmission just put in it (by another dealership than who i was buying it from) and the carfax (that i still have) shows that the transmission had been replaced. In the last month or so ive been having a hard shift at 4th and 8th gear. i figured it would be covered under warranty so i take it back to the dealership that did the work. They said it didnt have a new transmission only the cdf clutch was replaced. now when i look at the carfax it only shows the tranmission was rebuilt. Thats Fraud. a dealership shouldnt be able to change a entry. i was only 2231 miles over the powertrain warranty and ford will not help. the part that was fixed only had a year warranty and it just a month past a year since it was repaired. Ford knows this tranmission has problems and should be held accountable. i look forward to hearing from someone.
Mfg Campaign: 11663196
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission unexpectedly downshifted from tenth gear to first gear. The contact's wife drove the vehicle to the shoulder of the road. The contact's wife was almost rear-ended by a tractor trailer. The vehicle was driven to the residence with the hazard lights activated. The contact test drove the vehicle and the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated that in 2024, two transmission software updates were performed by the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission unexpectedly downshifted from tenth gear to first gear. The contact's wife drove the vehicle to the shoulder of the road. The contact's wife was almost rear-ended by a tractor trailer. The vehicle was driven to the residence with the hazard lights activated. The contact test drove the vehicle and the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated that in 2024, two transmission software updates were performed by the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission unexpectedly downshifted from tenth gear to first gear. The contact's wife drove the vehicle to the shoulder of the road. The contact's wife was almost rear-ended by a tractor trailer. The vehicle was driven to the residence with the hazard lights activated. The contact test drove the vehicle and the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated that in 2024, two transmission software updates were performed by the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.
Mfg Campaign: 11663255
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My check engine lights comes on and off reading that it is a failure with the catalytic converter. Check engine light had been on for 2 weeks I had already called Ford to set up appt. The evening before taking truck in check engine light went off. I called Ford 5/13/25 that light had gone off do I still take truck in. Since I received letter for recall, I took truck in for service . They say they only need to reprogram the PCM but now they are saying that the Catalytic Converter is bad and needs to be replaced costing $5000. What is Ford thinking this truck has been nothing but problems. I told tech that truck has been running accelerated for a few weeks when driving. Problem with check engine light could not be reproduced since it turned off the day before I had appt set. Rep told me that they just needed to see if they could read that it was the recall issue and they would just reprogram it.
Corrective Action:
My check engine lights comes on and off reading that it is a failure with the catalytic converter. Check engine light had been on for 2 weeks I had already called Ford to set up appt. The evening before taking truck in check engine light went off. I called Ford 5/13/25 that light had gone off do I still take truck in. Since I received letter for recall, I took truck in for service . They say they only need to reprogram the PCM but now they are saying that the Catalytic Converter is bad and needs to be replaced costing $5000. What is Ford thinking this truck has been nothing but problems. I told tech that truck has been running accelerated for a few weeks when driving. Problem with check engine light could not be reproduced since it turned off the day before I had appt set. Rep told me that they just needed to see if they could read that it was the recall issue and they would just reprogram it.
Additional Notes:
My check engine lights comes on and off reading that it is a failure with the catalytic converter. Check engine light had been on for 2 weeks I had already called Ford to set up appt. The evening before taking truck in check engine light went off. I called Ford 5/13/25 that light had gone off do I still take truck in. Since I received letter for recall, I took truck in for service . They say they only need to reprogram the PCM but now they are saying that the Catalytic Converter is bad and needs to be replaced costing $5000. What is Ford thinking this truck has been nothing but problems. I told tech that truck has been running accelerated for a few weeks when driving. Problem with check engine light could not be reproduced since it turned off the day before I had appt set. Rep told me that they just needed to see if they could read that it was the recall issue and they would just reprogram it.
Mfg Campaign: 11661118
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Corrective Action:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Additional Notes:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Mfg Campaign: 11661261
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Corrective Action:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Additional Notes:
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Mfg Campaign: 11661261
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Mfg Campaign: 11660632
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Mfg Campaign: 11660632
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Corrective Action:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Additional Notes:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Mfg Campaign: 11660492
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Corrective Action:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Additional Notes:
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Mfg Campaign: 11660492
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At highway speed 70mph, I accelerated and the vehicle downshifted to 1st, followed by loss of gear with a loud clunk. Then alarming for transmission. After coasting to about 30mph the teansmission clunked again and powere cane back. Happened while passing a semi truck. This was reproduced multiple times, on demand and I have video documentation. Dealer eventually rehauled the transmission. But now its starting to miss gears / have hard shifts. This transmission is a Huge safety risk.
Corrective Action:
At highway speed 70mph, I accelerated and the vehicle downshifted to 1st, followed by loss of gear with a loud clunk. Then alarming for transmission. After coasting to about 30mph the teansmission clunked again and powere cane back. Happened while passing a semi truck. This was reproduced multiple times, on demand and I have video documentation. Dealer eventually rehauled the transmission. But now its starting to miss gears / have hard shifts. This transmission is a Huge safety risk.
Additional Notes:
At highway speed 70mph, I accelerated and the vehicle downshifted to 1st, followed by loss of gear with a loud clunk. Then alarming for transmission. After coasting to about 30mph the teansmission clunked again and powere cane back. Happened while passing a semi truck. This was reproduced multiple times, on demand and I have video documentation. Dealer eventually rehauled the transmission. But now its starting to miss gears / have hard shifts. This transmission is a Huge safety risk.
Mfg Campaign: 11660535
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle turned off and downshifted independently. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle turned off and downshifted independently. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle turned off and downshifted independently. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Mfg Campaign: 11659797
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that occasionally, while putting the vehicle into drive or attempting to accelerate from a stop, the vehicle first hesitated or jerked before shifting into gear. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the CDF drums and seal in the transmission were faulty and needed to be replaced. Additionally, a transmission strategy download and transmission shift adapt tables needed to be performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that occasionally, while putting the vehicle into drive or attempting to accelerate from a stop, the vehicle first hesitated or jerked before shifting into gear. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the CDF drums and seal in the transmission were faulty and needed to be replaced. Additionally, a transmission strategy download and transmission shift adapt tables needed to be performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that occasionally, while putting the vehicle into drive or attempting to accelerate from a stop, the vehicle first hesitated or jerked before shifting into gear. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the CDF drums and seal in the transmission were faulty and needed to be replaced. Additionally, a transmission strategy download and transmission shift adapt tables needed to be performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Mfg Campaign: 11658456
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that upon entering the rear passenger’s side of the vehicle, the folding seat gap hider panel was missing, leaving a deep hole on the floor, approximately 19 inches deep. The contact believed that was a serious safety concern for a small child. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that upon entering the rear passenger’s side of the vehicle, the folding seat gap hider panel was missing, leaving a deep hole on the floor, approximately 19 inches deep. The contact believed that was a serious safety concern for a small child. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that upon entering the rear passenger’s side of the vehicle, the folding seat gap hider panel was missing, leaving a deep hole on the floor, approximately 19 inches deep. The contact believed that was a serious safety concern for a small child. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Mfg Campaign: 11658238
Recall Date: May 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At 45000 miles the transmission started slipping gears, we took into our local ford dealership for a warranty repair. They had it for a month and a half stated the computer just needed reprograming. Well now we sit at 72000 miles and the vehicle needs a WHOLE new transmission. They are stating that due to axial movement of the CDF clutch cylinder bushing it has caused failure of the transmission. My vehicle has came to a complete stop no warning multiple times in the middle of the roadway, I have been stopped at a red light and when I hit the gas, the car rolled backwards. There were ZERO warning lights, only a hard shift every now and than. The car is currently at the dealership and ford is refusing to help even with multiple other vehicles with this same issue. They have sent me a 10k bill. From my understanding this same transmission has already been recalled in other ford vehicles.
Corrective Action:
At 45000 miles the transmission started slipping gears, we took into our local ford dealership for a warranty repair. They had it for a month and a half stated the computer just needed reprograming. Well now we sit at 72000 miles and the vehicle needs a WHOLE new transmission. They are stating that due to axial movement of the CDF clutch cylinder bushing it has caused failure of the transmission. My vehicle has came to a complete stop no warning multiple times in the middle of the roadway, I have been stopped at a red light and when I hit the gas, the car rolled backwards. There were ZERO warning lights, only a hard shift every now and than. The car is currently at the dealership and ford is refusing to help even with multiple other vehicles with this same issue. They have sent me a 10k bill. From my understanding this same transmission has already been recalled in other ford vehicles.
Additional Notes:
At 45000 miles the transmission started slipping gears, we took into our local ford dealership for a warranty repair. They had it for a month and a half stated the computer just needed reprograming. Well now we sit at 72000 miles and the vehicle needs a WHOLE new transmission. They are stating that due to axial movement of the CDF clutch cylinder bushing it has caused failure of the transmission. My vehicle has came to a complete stop no warning multiple times in the middle of the roadway, I have been stopped at a red light and when I hit the gas, the car rolled backwards. There were ZERO warning lights, only a hard shift every now and than. The car is currently at the dealership and ford is refusing to help even with multiple other vehicles with this same issue. They have sent me a 10k bill. From my understanding this same transmission has already been recalled in other ford vehicles.
Mfg Campaign: 11657734
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear back up camera has recently been glitching and most times has a solid blue screen when car is in reverse. It was in for diagnostics, report came back stating: Verified customer concern; screen turns blue when vehicle is placed in reverse. Retrieved CMDTC B115E 08 stored current in IPMB. Verified gear selected matches commanded data in IPMB. Removed and tested circuit with known good camera, and rear view image works each time vehicle is placed in reverse, confirming circuit is good.
Corrective Action:
The rear back up camera has recently been glitching and most times has a solid blue screen when car is in reverse. It was in for diagnostics, report came back stating: Verified customer concern; screen turns blue when vehicle is placed in reverse. Retrieved CMDTC B115E 08 stored current in IPMB. Verified gear selected matches commanded data in IPMB. Removed and tested circuit with known good camera, and rear view image works each time vehicle is placed in reverse, confirming circuit is good.
Additional Notes:
The rear back up camera has recently been glitching and most times has a solid blue screen when car is in reverse. It was in for diagnostics, report came back stating: Verified customer concern; screen turns blue when vehicle is placed in reverse. Retrieved CMDTC B115E 08 stored current in IPMB. Verified gear selected matches commanded data in IPMB. Removed and tested circuit with known good camera, and rear view image works each time vehicle is placed in reverse, confirming circuit is good.
Mfg Campaign: 11657750
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When accelerating quickly, such as to pass, the truck feels as if it is in neutral. when the gas pedal is pushed down, the RPMs jump up, but the truck doesn't accelerate. After letting off the gas, the RPMs will drop, there is a loud "clunk" in the rear end and then power will be restored. No codes are being stored to diagnose issue. Happens intermittently and all speeds.
Corrective Action:
When accelerating quickly, such as to pass, the truck feels as if it is in neutral. when the gas pedal is pushed down, the RPMs jump up, but the truck doesn't accelerate. After letting off the gas, the RPMs will drop, there is a loud "clunk" in the rear end and then power will be restored. No codes are being stored to diagnose issue. Happens intermittently and all speeds.
Additional Notes:
When accelerating quickly, such as to pass, the truck feels as if it is in neutral. when the gas pedal is pushed down, the RPMs jump up, but the truck doesn't accelerate. After letting off the gas, the RPMs will drop, there is a loud "clunk" in the rear end and then power will be restored. No codes are being stored to diagnose issue. Happens intermittently and all speeds.
Mfg Campaign: 11657759
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at start-up. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed with a defective cam phaser. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the failure and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at start-up. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed with a defective cam phaser. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the failure and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at start-up. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed with a defective cam phaser. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the failure and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.
Mfg Campaign: 11657918
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that when the A/C was activated, there was condensation pooling on the passenger’s side fuse box, causing the transmission to not be able to shift out of park(P). The contact stated that he was able to start the vehicle. The contact stated that numerous warning lights were illuminated. Additionally, the contact was unable to turn off the headlights. The vehicle was towed to a local dealer, who diagnosed the vehicle and determined that condensation had damaged the fuse box and caused the body control module to fail. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 20-2170 Water Leaking on Right Front Floor After A/C Use (Electrical System). The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that when the A/C was activated, there was condensation pooling on the passenger’s side fuse box, causing the transmission to not be able to shift out of park(P). The contact stated that he was able to start the vehicle. The contact stated that numerous warning lights were illuminated. Additionally, the contact was unable to turn off the headlights. The vehicle was towed to a local dealer, who diagnosed the vehicle and determined that condensation had damaged the fuse box and caused the body control module to fail. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 20-2170 Water Leaking on Right Front Floor After A/C Use (Electrical System). The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that when the A/C was activated, there was condensation pooling on the passenger’s side fuse box, causing the transmission to not be able to shift out of park(P). The contact stated that he was able to start the vehicle. The contact stated that numerous warning lights were illuminated. Additionally, the contact was unable to turn off the headlights. The vehicle was towed to a local dealer, who diagnosed the vehicle and determined that condensation had damaged the fuse box and caused the body control module to fail. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 20-2170 Water Leaking on Right Front Floor After A/C Use (Electrical System). The failure mileage was approximately 63,000.
Mfg Campaign: 11657180
Recall Date: Apr 28, 2025
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