Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
WAS DRIVING ON THE FREEWAY GOING ABOUT 70MPH AND AN ALERT POPPED UP ON THE DASH THAT SAID TERRAIN MANAGEMENT SYSTEM FAULT. FOLLOWED BY ANOTHER ALERT THAT SAID SERVICE ADVANCETRAC. FOLLOWED BY ANOTHER ALERT THAT SAID OUR TRACTION CONTROL WAS TURNED OFF. THE VEHICLE WAS STILL DRIVING FINE SO WE DROVE TO THE NEAREST EXIT TO TURNNOFF THE CAR AND RESTART IT. WHILE WE WHERE PULLING OFF THE EXIT RAMP GOING ABOUT 30MPH THE CAR ALERTED US THAT THE HILL ASSISTANCE WAS TURNED OFF. AND ONCE WE STOPPED AT THE GAS STATION AND TURNED THE CAR OFF ONCE WE TURNED IT BACK ON IT ALERTED US EVERY SINGLE ALERT AGAIN AND THEN A NEW WARNING THAT OUR STEERING WAS LOST AND TO PLEASE PULL OVER SAFELY. WE HAVE TRIES TO TURN CAR ON SEVERAL TIMES AND ITS STILL NOT WORKING.
Corrective Action:
WAS DRIVING ON THE FREEWAY GOING ABOUT 70MPH AND AN ALERT POPPED UP ON THE DASH THAT SAID TERRAIN MANAGEMENT SYSTEM FAULT. FOLLOWED BY ANOTHER ALERT THAT SAID SERVICE ADVANCETRAC. FOLLOWED BY ANOTHER ALERT THAT SAID OUR TRACTION CONTROL WAS TURNED OFF. THE VEHICLE WAS STILL DRIVING FINE SO WE DROVE TO THE NEAREST EXIT TO TURNNOFF THE CAR AND RESTART IT. WHILE WE WHERE PULLING OFF THE EXIT RAMP GOING ABOUT 30MPH THE CAR ALERTED US THAT THE HILL ASSISTANCE WAS TURNED OFF. AND ONCE WE STOPPED AT THE GAS STATION AND TURNED THE CAR OFF ONCE WE TURNED IT BACK ON IT ALERTED US EVERY SINGLE ALERT AGAIN AND THEN A NEW WARNING THAT OUR STEERING WAS LOST AND TO PLEASE PULL OVER SAFELY. WE HAVE TRIES TO TURN CAR ON SEVERAL TIMES AND ITS STILL NOT WORKING.
Additional Notes:
WAS DRIVING ON THE FREEWAY GOING ABOUT 70MPH AND AN ALERT POPPED UP ON THE DASH THAT SAID TERRAIN MANAGEMENT SYSTEM FAULT. FOLLOWED BY ANOTHER ALERT THAT SAID SERVICE ADVANCETRAC. FOLLOWED BY ANOTHER ALERT THAT SAID OUR TRACTION CONTROL WAS TURNED OFF. THE VEHICLE WAS STILL DRIVING FINE SO WE DROVE TO THE NEAREST EXIT TO TURNNOFF THE CAR AND RESTART IT. WHILE WE WHERE PULLING OFF THE EXIT RAMP GOING ABOUT 30MPH THE CAR ALERTED US THAT THE HILL ASSISTANCE WAS TURNED OFF. AND ONCE WE STOPPED AT THE GAS STATION AND TURNED THE CAR OFF ONCE WE TURNED IT BACK ON IT ALERTED US EVERY SINGLE ALERT AGAIN AND THEN A NEW WARNING THAT OUR STEERING WAS LOST AND TO PLEASE PULL OVER SAFELY. WE HAVE TRIES TO TURN CAR ON SEVERAL TIMES AND ITS STILL NOT WORKING.
Mfg Campaign: 11025483
Recall Date: Sep 25, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR TWO YEARS! HE ASSURED ME THEY ARE SAFE AND I TOLD HIM I WANT IT IN WRITING . WELL THE MANAGER WAS TELLING HIM TO TELL ME THEY CAN'T DO THAT BECAUSE IF I HIT SOMETHING AND THEY BURST THEY DO NOT WANT TO BE LIABLE! I OVERHEARD AND WENT OVER AND SHE TOOK ME OUTSIDE AND I STARTED RECORDING HER AND SHE SAID THEY ARE NOT SAFE THEY ARE WORN DOWN!! I THEN TOLD HER THEY SHOULDN'T BE! SHE SAID THEY ALL PERFORMANCE TIRES AND DO NOT LAST AS LONG! I TOLD HER I HAD A HOUR DRIVE BACK W MY 9 MONTH OLD SHE WAS NOT CONCERNED ! I HAVE SENSE BEEN LOOKING ONLINE AND NOTICED THE RECENT RECALL ON HANKOOK TIRES. MINE ARE VENTUS S1 NOBLE 2 AND I CALLED HANKOOK AND WAS TOLD TO CONTACT TXDOT TO COMPLAIN SO HOPEFULLY THEY WILL BE RECALLED AS WELLL. PLEASE DO SOMETHING BEFORE SOMEONE IS SERIOUSLY HURT OR WORSE!!!
Corrective Action:
MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR TWO YEARS! HE ASSURED ME THEY ARE SAFE AND I TOLD HIM I WANT IT IN WRITING . WELL THE MANAGER WAS TELLING HIM TO TELL ME THEY CAN'T DO THAT BECAUSE IF I HIT SOMETHING AND THEY BURST THEY DO NOT WANT TO BE LIABLE! I OVERHEARD AND WENT OVER AND SHE TOOK ME OUTSIDE AND I STARTED RECORDING HER AND SHE SAID THEY ARE NOT SAFE THEY ARE WORN DOWN!! I THEN TOLD HER THEY SHOULDN'T BE! SHE SAID THEY ALL PERFORMANCE TIRES AND DO NOT LAST AS LONG! I TOLD HER I HAD A HOUR DRIVE BACK W MY 9 MONTH OLD SHE WAS NOT CONCERNED ! I HAVE SENSE BEEN LOOKING ONLINE AND NOTICED THE RECENT RECALL ON HANKOOK TIRES. MINE ARE VENTUS S1 NOBLE 2 AND I CALLED HANKOOK AND WAS TOLD TO CONTACT TXDOT TO COMPLAIN SO HOPEFULLY THEY WILL BE RECALLED AS WELLL. PLEASE DO SOMETHING BEFORE SOMEONE IS SERIOUSLY HURT OR WORSE!!!
Additional Notes:
MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR TWO YEARS! HE ASSURED ME THEY ARE SAFE AND I TOLD HIM I WANT IT IN WRITING . WELL THE MANAGER WAS TELLING HIM TO TELL ME THEY CAN'T DO THAT BECAUSE IF I HIT SOMETHING AND THEY BURST THEY DO NOT WANT TO BE LIABLE! I OVERHEARD AND WENT OVER AND SHE TOOK ME OUTSIDE AND I STARTED RECORDING HER AND SHE SAID THEY ARE NOT SAFE THEY ARE WORN DOWN!! I THEN TOLD HER THEY SHOULDN'T BE! SHE SAID THEY ALL PERFORMANCE TIRES AND DO NOT LAST AS LONG! I TOLD HER I HAD A HOUR DRIVE BACK W MY 9 MONTH OLD SHE WAS NOT CONCERNED ! I HAVE SENSE BEEN LOOKING ONLINE AND NOTICED THE RECENT RECALL ON HANKOOK TIRES. MINE ARE VENTUS S1 NOBLE 2 AND I CALLED HANKOOK AND WAS TOLD TO CONTACT TXDOT TO COMPLAIN SO HOPEFULLY THEY WILL BE RECALLED AS WELLL. PLEASE DO SOMETHING BEFORE SOMEONE IS SERIOUSLY HURT OR WORSE!!!
Mfg Campaign: 11024989
Recall Date: Sep 22, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED AN INTENSE EXHAUST ODOR INSIDE THE CABIN DEVELOPED. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTED THE FAILURE SINCE IT WAS PURCHASED A YEAR AGO. THE VEHICLE WAS TAKEN TO SUNRISE FORD IN FORT PIERCE FLORIDA TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100. ...UPDATED 11/12/17/*BF CONSUMER STATED CONDITION STILL EXISTS, TRADED THE VEHICLE. UPDATED 7/19/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED AN INTENSE EXHAUST ODOR INSIDE THE CABIN DEVELOPED. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTED THE FAILURE SINCE IT WAS PURCHASED A YEAR AGO. THE VEHICLE WAS TAKEN TO SUNRISE FORD IN FORT PIERCE FLORIDA TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100. ...UPDATED 11/12/17/*BF CONSUMER STATED CONDITION STILL EXISTS, TRADED THE VEHICLE. UPDATED 7/19/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED AN INTENSE EXHAUST ODOR INSIDE THE CABIN DEVELOPED. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTED THE FAILURE SINCE IT WAS PURCHASED A YEAR AGO. THE VEHICLE WAS TAKEN TO SUNRISE FORD IN FORT PIERCE FLORIDA TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100. ...UPDATED 11/12/17/*BF CONSUMER STATED CONDITION STILL EXISTS, TRADED THE VEHICLE. UPDATED 7/19/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11024772
Recall Date: Sep 21, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CAN LURCH VIOLENTLY WHEN OPERATING AT LOW SPEED SUCH AS IN A PARKING LOT
Corrective Action:
CAN LURCH VIOLENTLY WHEN OPERATING AT LOW SPEED SUCH AS IN A PARKING LOT
Additional Notes:
CAN LURCH VIOLENTLY WHEN OPERATING AT LOW SPEED SUCH AS IN A PARKING LOT
Mfg Campaign: 11024808
Recall Date: Sep 21, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EL DIA 12 DE AGOSTO LLEVE MI CARRO AL DEPARTMENT DE SERVICE EN CARMAX EN KILLEEN,TX POR EL PROBLEMA DE MONOXIDO DE CARBONO. AYER 19 DE AGOSTO ME ENTREGARON MI CARRO DESPUESDE UN MES Y UNA SEMANA PORQUE YA HABIAN COREJIDO EL PROBLEMA Y DESPUES DE RECOJER MI CARRO Y MANEJARLO HASTA MI CASA TENGO LOS MISMOS SINTOMAS QUE SENTIA CUANDO MI CARRO TENIA EL PROBLEMA DE MONOXIDO DE CARBONO QUE SON DOLOR DE CABEZA, PRESION EN EL AREA DE LA NARIZ, LA SENSACION DE CANSANCIO COMO SI TE FUERAS A DORMIR. ESTE PROBLEMA NO SOLO ESTA PASANDO CON MI CARRO SON MILES Y MILES DE CARRO NOSE QUE ESTA ESPERANDO ESTA COMPANIA PARA PONER ESTOS CARROS EN RECALL. ESTAN ESPERANDO QUE MUERAN PERSONAS O NINOS PARA PODER TOMAR ACCION CONTRA ESTE PROBLEMA QUE ESTA PONIENDO EN RIESGO LA VIDA DE MUCHAS PERSONAS. ESTE PROBLEMA NO SE CORRIJIO EN MI CARRO Y POR ESA MISMA RAZON VOY A LLEVAR MI CARRO AL DEPARTAMENTO DE SERVICIO DE NUEVO HOY 9/20/2017 Y SI TENGO QUE LLEVARLO DE NUEVO LO VOY HACER TODAS VECES QUE SEAN NECESARIAS POR L AVIDA DE MIS HIJOS Y LA MIA.
Corrective Action:
EL DIA 12 DE AGOSTO LLEVE MI CARRO AL DEPARTMENT DE SERVICE EN CARMAX EN KILLEEN,TX POR EL PROBLEMA DE MONOXIDO DE CARBONO. AYER 19 DE AGOSTO ME ENTREGARON MI CARRO DESPUESDE UN MES Y UNA SEMANA PORQUE YA HABIAN COREJIDO EL PROBLEMA Y DESPUES DE RECOJER MI CARRO Y MANEJARLO HASTA MI CASA TENGO LOS MISMOS SINTOMAS QUE SENTIA CUANDO MI CARRO TENIA EL PROBLEMA DE MONOXIDO DE CARBONO QUE SON DOLOR DE CABEZA, PRESION EN EL AREA DE LA NARIZ, LA SENSACION DE CANSANCIO COMO SI TE FUERAS A DORMIR. ESTE PROBLEMA NO SOLO ESTA PASANDO CON MI CARRO SON MILES Y MILES DE CARRO NOSE QUE ESTA ESPERANDO ESTA COMPANIA PARA PONER ESTOS CARROS EN RECALL. ESTAN ESPERANDO QUE MUERAN PERSONAS O NINOS PARA PODER TOMAR ACCION CONTRA ESTE PROBLEMA QUE ESTA PONIENDO EN RIESGO LA VIDA DE MUCHAS PERSONAS. ESTE PROBLEMA NO SE CORRIJIO EN MI CARRO Y POR ESA MISMA RAZON VOY A LLEVAR MI CARRO AL DEPARTAMENTO DE SERVICIO DE NUEVO HOY 9/20/2017 Y SI TENGO QUE LLEVARLO DE NUEVO LO VOY HACER TODAS VECES QUE SEAN NECESARIAS POR L AVIDA DE MIS HIJOS Y LA MIA.
Additional Notes:
EL DIA 12 DE AGOSTO LLEVE MI CARRO AL DEPARTMENT DE SERVICE EN CARMAX EN KILLEEN,TX POR EL PROBLEMA DE MONOXIDO DE CARBONO. AYER 19 DE AGOSTO ME ENTREGARON MI CARRO DESPUESDE UN MES Y UNA SEMANA PORQUE YA HABIAN COREJIDO EL PROBLEMA Y DESPUES DE RECOJER MI CARRO Y MANEJARLO HASTA MI CASA TENGO LOS MISMOS SINTOMAS QUE SENTIA CUANDO MI CARRO TENIA EL PROBLEMA DE MONOXIDO DE CARBONO QUE SON DOLOR DE CABEZA, PRESION EN EL AREA DE LA NARIZ, LA SENSACION DE CANSANCIO COMO SI TE FUERAS A DORMIR. ESTE PROBLEMA NO SOLO ESTA PASANDO CON MI CARRO SON MILES Y MILES DE CARRO NOSE QUE ESTA ESPERANDO ESTA COMPANIA PARA PONER ESTOS CARROS EN RECALL. ESTAN ESPERANDO QUE MUERAN PERSONAS O NINOS PARA PODER TOMAR ACCION CONTRA ESTE PROBLEMA QUE ESTA PONIENDO EN RIESGO LA VIDA DE MUCHAS PERSONAS. ESTE PROBLEMA NO SE CORRIJIO EN MI CARRO Y POR ESA MISMA RAZON VOY A LLEVAR MI CARRO AL DEPARTAMENTO DE SERVICIO DE NUEVO HOY 9/20/2017 Y SI TENGO QUE LLEVARLO DE NUEVO LO VOY HACER TODAS VECES QUE SEAN NECESARIAS POR L AVIDA DE MIS HIJOS Y LA MIA.
Mfg Campaign: 11024583
Recall Date: Sep 20, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LOUSY TREAD LIFE AND SIDEWALL FAILURES ON THIS TIRE/VEHICLE. THE DEALERSHIP ALWAYS TRIES TO CLAIM THAT WE MUST HAVE HIT A POTHOLE. THIS IS NOT THE CASE! THESE TIRES ARE CRAP! FORTUNATELY, ALL THREE INCIDENTS HAVE OCCURRED AT (RELATIVELY) LOW SPEED ON SURFACE STREETS. THANKFULLY, THEY DIDN'T OCCUR AT HIGHWAY SPEEDS. MY WIFE DOES NOT FEEL SAFE IN THIS VEHICLE AND WE STILL HAVE APPROXIMATELY 10 MONTHS LEFT ON THE LEASE.
Corrective Action:
THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LOUSY TREAD LIFE AND SIDEWALL FAILURES ON THIS TIRE/VEHICLE. THE DEALERSHIP ALWAYS TRIES TO CLAIM THAT WE MUST HAVE HIT A POTHOLE. THIS IS NOT THE CASE! THESE TIRES ARE CRAP! FORTUNATELY, ALL THREE INCIDENTS HAVE OCCURRED AT (RELATIVELY) LOW SPEED ON SURFACE STREETS. THANKFULLY, THEY DIDN'T OCCUR AT HIGHWAY SPEEDS. MY WIFE DOES NOT FEEL SAFE IN THIS VEHICLE AND WE STILL HAVE APPROXIMATELY 10 MONTHS LEFT ON THE LEASE.
Additional Notes:
THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LOUSY TREAD LIFE AND SIDEWALL FAILURES ON THIS TIRE/VEHICLE. THE DEALERSHIP ALWAYS TRIES TO CLAIM THAT WE MUST HAVE HIT A POTHOLE. THIS IS NOT THE CASE! THESE TIRES ARE CRAP! FORTUNATELY, ALL THREE INCIDENTS HAVE OCCURRED AT (RELATIVELY) LOW SPEED ON SURFACE STREETS. THANKFULLY, THEY DIDN'T OCCUR AT HIGHWAY SPEEDS. MY WIFE DOES NOT FEEL SAFE IN THIS VEHICLE AND WE STILL HAVE APPROXIMATELY 10 MONTHS LEFT ON THE LEASE.
Mfg Campaign: 11024139
Recall Date: Sep 19, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 72 MPH, EXHAUST FUMES ENTERED THE VEHICLE DURING ACCELERATION WITH THE AIR CONDITIONER ACTIVATED. THE CONTACT BECAME ILL FROM THE ABNORMAL ODOR AND VOMITED SEVERAL TIMES. THE VEHICLE WAS TAKEN THREE TIMES TO A LOCAL DEALER (RODEO FORD, 13680 W TEST DR, GOODYEAR, AZ 85338) WHERE IT WAS DIAGNOSED THAT THE SEALING NEEDED TO BE ADDED TO THE VEHICLE AND THE MUFFLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 12964208. NO FURTHER ASSISTANCE WAS PROVIDED. THE WARRANTY HAD EXPIRED ON THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 72 MPH, EXHAUST FUMES ENTERED THE VEHICLE DURING ACCELERATION WITH THE AIR CONDITIONER ACTIVATED. THE CONTACT BECAME ILL FROM THE ABNORMAL ODOR AND VOMITED SEVERAL TIMES. THE VEHICLE WAS TAKEN THREE TIMES TO A LOCAL DEALER (RODEO FORD, 13680 W TEST DR, GOODYEAR, AZ 85338) WHERE IT WAS DIAGNOSED THAT THE SEALING NEEDED TO BE ADDED TO THE VEHICLE AND THE MUFFLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 12964208. NO FURTHER ASSISTANCE WAS PROVIDED. THE WARRANTY HAD EXPIRED ON THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 72 MPH, EXHAUST FUMES ENTERED THE VEHICLE DURING ACCELERATION WITH THE AIR CONDITIONER ACTIVATED. THE CONTACT BECAME ILL FROM THE ABNORMAL ODOR AND VOMITED SEVERAL TIMES. THE VEHICLE WAS TAKEN THREE TIMES TO A LOCAL DEALER (RODEO FORD, 13680 W TEST DR, GOODYEAR, AZ 85338) WHERE IT WAS DIAGNOSED THAT THE SEALING NEEDED TO BE ADDED TO THE VEHICLE AND THE MUFFLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 12964208. NO FURTHER ASSISTANCE WAS PROVIDED. THE WARRANTY HAD EXPIRED ON THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Mfg Campaign: 11024270
Recall Date: Sep 19, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WENT TO THE DEALER COMPLAINED ABOUT FRONT END NOISE ALSO FUMES IN CABIN THEY FIXED THE STEERING RACK I ASKED THEM ABOUT THE FUMES THEY TOLD ME TO USE PREMIUM GAS. THIS WAS IN JULY 2017 WITH 11500 MILES NOW IN SEPT STILL 'LL ING WITH FUMES AND STEERING NOISE COMING BACK. DEALER IS KOPPEL THE ODOR CAME UP THE SAME MONTH I BOUGHT IT WITH 900 MILES ON IT LIKE ALL OF US I THOUGHT WE HAD TO BREAK IT IN
Corrective Action:
WENT TO THE DEALER COMPLAINED ABOUT FRONT END NOISE ALSO FUMES IN CABIN THEY FIXED THE STEERING RACK I ASKED THEM ABOUT THE FUMES THEY TOLD ME TO USE PREMIUM GAS. THIS WAS IN JULY 2017 WITH 11500 MILES NOW IN SEPT STILL 'LL ING WITH FUMES AND STEERING NOISE COMING BACK. DEALER IS KOPPEL THE ODOR CAME UP THE SAME MONTH I BOUGHT IT WITH 900 MILES ON IT LIKE ALL OF US I THOUGHT WE HAD TO BREAK IT IN
Additional Notes:
WENT TO THE DEALER COMPLAINED ABOUT FRONT END NOISE ALSO FUMES IN CABIN THEY FIXED THE STEERING RACK I ASKED THEM ABOUT THE FUMES THEY TOLD ME TO USE PREMIUM GAS. THIS WAS IN JULY 2017 WITH 11500 MILES NOW IN SEPT STILL 'LL ING WITH FUMES AND STEERING NOISE COMING BACK. DEALER IS KOPPEL THE ODOR CAME UP THE SAME MONTH I BOUGHT IT WITH 900 MILES ON IT LIKE ALL OF US I THOUGHT WE HAD TO BREAK IT IN
Mfg Campaign: 11024094
Recall Date: Sep 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Corrective Action:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Additional Notes:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Mfg Campaign: 11023334
Recall Date: Sep 13, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Corrective Action:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Additional Notes:
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Mfg Campaign: 11023334
Recall Date: Sep 13, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Corrective Action:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Additional Notes:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Mfg Campaign: 11022581
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Corrective Action:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Additional Notes:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Mfg Campaign: 11022581
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Corrective Action:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Additional Notes:
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Mfg Campaign: 11022581
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Corrective Action:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Additional Notes:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Mfg Campaign: 11022723
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Corrective Action:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Additional Notes:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Mfg Campaign: 11022723
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Corrective Action:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Additional Notes:
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Mfg Campaign: 11022723
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RE: CASE NUMBER IS 1095836. I AGAIN EXPERIENCED CARBON MONOXIDE IN MY 2016 FORD EXPLORER CABIN. ONCE ON SEPTEMBER 3, 2017 ON A DOWNHILL PATH ON A RURAL ROD IN THE MOUNTAINS ABOVE SANTA FE, NM WITH THE AIR CONDITIONER ON, BUT NOT ON RECIRCULATE MODE AND AGAIN IN SANTA FE ON A CITY STREET ON SEPTEMBER 8, 2017 WITH THE AIR CONDITIONER ON. BOTH TIMES I WAS DRIVING AT 20 - 30 MPH. I HAVE A CARBON MONOXIDE DETECTOR INSTALLED IN THE THIRD ROW OF THE EXPLORER WHICH SET OFF AN ALARM. I IMMEDIATELY TURNED OFF THE A/C AND OPENED THE WINDOWS. THE ALARM TURNED ITSELF OFF ALMOST IMMEDIATELY. I DID NOT NOTICE ANY EXHAUST FUMES. THE FIRST TIME I WAS IN A LINE OF TRAFFIC WITH 3 - 4 CAR LENGTHS BETWEEN THE CAR THAT I WAS FOLLOWING. THE SECOND TIME THERE WAS NO TRAFFIC AHEAD OF ME ON THE CITY STREET.
Corrective Action:
RE: CASE NUMBER IS 1095836. I AGAIN EXPERIENCED CARBON MONOXIDE IN MY 2016 FORD EXPLORER CABIN. ONCE ON SEPTEMBER 3, 2017 ON A DOWNHILL PATH ON A RURAL ROD IN THE MOUNTAINS ABOVE SANTA FE, NM WITH THE AIR CONDITIONER ON, BUT NOT ON RECIRCULATE MODE AND AGAIN IN SANTA FE ON A CITY STREET ON SEPTEMBER 8, 2017 WITH THE AIR CONDITIONER ON. BOTH TIMES I WAS DRIVING AT 20 - 30 MPH. I HAVE A CARBON MONOXIDE DETECTOR INSTALLED IN THE THIRD ROW OF THE EXPLORER WHICH SET OFF AN ALARM. I IMMEDIATELY TURNED OFF THE A/C AND OPENED THE WINDOWS. THE ALARM TURNED ITSELF OFF ALMOST IMMEDIATELY. I DID NOT NOTICE ANY EXHAUST FUMES. THE FIRST TIME I WAS IN A LINE OF TRAFFIC WITH 3 - 4 CAR LENGTHS BETWEEN THE CAR THAT I WAS FOLLOWING. THE SECOND TIME THERE WAS NO TRAFFIC AHEAD OF ME ON THE CITY STREET.
Additional Notes:
RE: CASE NUMBER IS 1095836. I AGAIN EXPERIENCED CARBON MONOXIDE IN MY 2016 FORD EXPLORER CABIN. ONCE ON SEPTEMBER 3, 2017 ON A DOWNHILL PATH ON A RURAL ROD IN THE MOUNTAINS ABOVE SANTA FE, NM WITH THE AIR CONDITIONER ON, BUT NOT ON RECIRCULATE MODE AND AGAIN IN SANTA FE ON A CITY STREET ON SEPTEMBER 8, 2017 WITH THE AIR CONDITIONER ON. BOTH TIMES I WAS DRIVING AT 20 - 30 MPH. I HAVE A CARBON MONOXIDE DETECTOR INSTALLED IN THE THIRD ROW OF THE EXPLORER WHICH SET OFF AN ALARM. I IMMEDIATELY TURNED OFF THE A/C AND OPENED THE WINDOWS. THE ALARM TURNED ITSELF OFF ALMOST IMMEDIATELY. I DID NOT NOTICE ANY EXHAUST FUMES. THE FIRST TIME I WAS IN A LINE OF TRAFFIC WITH 3 - 4 CAR LENGTHS BETWEEN THE CAR THAT I WAS FOLLOWING. THE SECOND TIME THERE WAS NO TRAFFIC AHEAD OF ME ON THE CITY STREET.
Mfg Campaign: 11022437
Recall Date: Sep 9, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON DIOXIDE WARNING. DON'T FEEL SAFE DRIVING THE VEHICLE, WANT TO RETURN AND A DESERVE ALL FUNDS RETURNED. WHAT IS BEING SAID ON THE NATIONAL NEWS IS ABSURD AND IF FORD KNOW ABOUT THIS AND PUTTING MY LIFE AND MY FAMILY'S LIVES AT RISK.
Corrective Action:
CARBON DIOXIDE WARNING. DON'T FEEL SAFE DRIVING THE VEHICLE, WANT TO RETURN AND A DESERVE ALL FUNDS RETURNED. WHAT IS BEING SAID ON THE NATIONAL NEWS IS ABSURD AND IF FORD KNOW ABOUT THIS AND PUTTING MY LIFE AND MY FAMILY'S LIVES AT RISK.
Additional Notes:
CARBON DIOXIDE WARNING. DON'T FEEL SAFE DRIVING THE VEHICLE, WANT TO RETURN AND A DESERVE ALL FUNDS RETURNED. WHAT IS BEING SAID ON THE NATIONAL NEWS IS ABSURD AND IF FORD KNOW ABOUT THIS AND PUTTING MY LIFE AND MY FAMILY'S LIVES AT RISK.
Mfg Campaign: 11022385
Recall Date: Sep 8, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TREAD DEPTH WEAR (AND SHOULD BE CLOSER TO 40%) DUE TO THE CRUMBLING TREAD. DEALER STATED THIS WAS A FAULTY TIRE.
Corrective Action:
I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TREAD DEPTH WEAR (AND SHOULD BE CLOSER TO 40%) DUE TO THE CRUMBLING TREAD. DEALER STATED THIS WAS A FAULTY TIRE.
Additional Notes:
I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TREAD DEPTH WEAR (AND SHOULD BE CLOSER TO 40%) DUE TO THE CRUMBLING TREAD. DEALER STATED THIS WAS A FAULTY TIRE.
Mfg Campaign: 11022112
Recall Date: Sep 7, 2017
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
ALL 4 ORIGINAL HANKOOK TIRES PROVIDED ON MY 2016 FORD EXPLORER ARE SHREDDING AND TREADS ARE DELAMINATING AT 16,000 MILES AND 14 MONTHS OF USE. THERE ARE CURRENTLY 14 OTHER COMPLAINTS ABOUT THIS ISSUE UNDER 2016 FORD EXPLORER COMPLAINTS, BUT THOSE PEOPLE DID NOT LIST THEM UNDER THE TIRES COMPLAINT PORTION OF THIS WEBSITE! PLEASE LOOK INTO THIS ISSUE, AS IT IS CLEARLY NATIONWIDE AND REMINISCENT OF THE FIRESTONE FORD EXPLORER ISSUES!
Corrective Action:
ALL 4 ORIGINAL HANKOOK TIRES PROVIDED ON MY 2016 FORD EXPLORER ARE SHREDDING AND TREADS ARE DELAMINATING AT 16,000 MILES AND 14 MONTHS OF USE. THERE ARE CURRENTLY 14 OTHER COMPLAINTS ABOUT THIS ISSUE UNDER 2016 FORD EXPLORER COMPLAINTS, BUT THOSE PEOPLE DID NOT LIST THEM UNDER THE TIRES COMPLAINT PORTION OF THIS WEBSITE! PLEASE LOOK INTO THIS ISSUE, AS IT IS CLEARLY NATIONWIDE AND REMINISCENT OF THE FIRESTONE FORD EXPLORER ISSUES!
Additional Notes:
ALL 4 ORIGINAL HANKOOK TIRES PROVIDED ON MY 2016 FORD EXPLORER ARE SHREDDING AND TREADS ARE DELAMINATING AT 16,000 MILES AND 14 MONTHS OF USE. THERE ARE CURRENTLY 14 OTHER COMPLAINTS ABOUT THIS ISSUE UNDER 2016 FORD EXPLORER COMPLAINTS, BUT THOSE PEOPLE DID NOT LIST THEM UNDER THE TIRES COMPLAINT PORTION OF THIS WEBSITE! PLEASE LOOK INTO THIS ISSUE, AS IT IS CLEARLY NATIONWIDE AND REMINISCENT OF THE FIRESTONE FORD EXPLORER ISSUES!
Mfg Campaign: 11022132
Recall Date: Sep 7, 2017
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury