Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH AND ACCELERATING, THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WITHOUT WARNING. THE CONTACT AND HER FIVE YEAR OLD SON SUSTAINED HEADACHES AND NAUSEA. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FREDERICK FORD, 26905 SUSSEX HWY, SEAFORD, DE, 19973) THREE TIMES IN ONE MONTH TO REMEDY THE EXHAUST ISSUE, BUT THE REMEDY FAILED ALL THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS WAITING TO HEAR BACK FROM THE REGIONAL MANAGER WITHIN ONE BUSINESS DAY. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH AND ACCELERATING, THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WITHOUT WARNING. THE CONTACT AND HER FIVE YEAR OLD SON SUSTAINED HEADACHES AND NAUSEA. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FREDERICK FORD, 26905 SUSSEX HWY, SEAFORD, DE, 19973) THREE TIMES IN ONE MONTH TO REMEDY THE EXHAUST ISSUE, BUT THE REMEDY FAILED ALL THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS WAITING TO HEAR BACK FROM THE REGIONAL MANAGER WITHIN ONE BUSINESS DAY. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH AND ACCELERATING, THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WITHOUT WARNING. THE CONTACT AND HER FIVE YEAR OLD SON SUSTAINED HEADACHES AND NAUSEA. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FREDERICK FORD, 26905 SUSSEX HWY, SEAFORD, DE, 19973) THREE TIMES IN ONE MONTH TO REMEDY THE EXHAUST ISSUE, BUT THE REMEDY FAILED ALL THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS WAITING TO HEAR BACK FROM THE REGIONAL MANAGER WITHIN ONE BUSINESS DAY. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11016141
Recall Date: Aug 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN DOING A HARD ACCELERATION (I.E.. MERGING ONTO A HIGHWAY), EXHAUST SMELL ENTERS THE VEHICLE THROUGH THE VENTS. I'VE BROUGHT THIS ISSUE TO MY DEALER'S SERVICE DEPARTMENT FOR THE 1ST SERVICE AND WAS INFORMED THAT THERE WAS A TSB ON THIS PROBLEM. THE SECOND TIME I BROUGHT THE VEHICLE IN FOR SERVICE I MENTIONED IT AGAIN. THIS TIME, THEY KEPT THE VEHICLE AND TRIED TO FIX IT BY INSTALLING PLUGS ON REAR HATCH, RESEALING BODY SEAMS AT THE REAR OF THE VEHICLE, AND APPLY RUBBERIZED COATING. THIS DID NOT SOLVE THE PROBLEM. WHEN I BROUGHT THE VEHICLE IN FOR SERVICE IN MAY 2017 I TOLD THEM I STILL HAD THE PROBLEM. AT THIS POINT, SERVICE DEPT INDICATED THEY STILL HAVEN'T FIGURED OUT WHAT IS CAUSING THE PROBLEM. I PURCHASED THIS VEHICLE IN JANUARY 2016 AND STARTED NOTICING THE PROBLEM AFTER I'D HAD THE VEHICLE A FEW MONTHS. THIS PROBLEM OCCURS ALMOST EVERY TIME WHEN HARD ACCELERATING. THE EXHAUST SMELL LASTS FROM 2-5 MINUTES. THIS PROBLEM MAY OCCUR MULTIPLE TIMES DURING A DRIVE. I DON'T KNOW WHETHER THE FUMES ARE CONTINUING INTO THE VEHICLE ONCE I CAN'T SMELL IT ANYMORE.
Corrective Action:
WHEN DOING A HARD ACCELERATION (I.E.. MERGING ONTO A HIGHWAY), EXHAUST SMELL ENTERS THE VEHICLE THROUGH THE VENTS. I'VE BROUGHT THIS ISSUE TO MY DEALER'S SERVICE DEPARTMENT FOR THE 1ST SERVICE AND WAS INFORMED THAT THERE WAS A TSB ON THIS PROBLEM. THE SECOND TIME I BROUGHT THE VEHICLE IN FOR SERVICE I MENTIONED IT AGAIN. THIS TIME, THEY KEPT THE VEHICLE AND TRIED TO FIX IT BY INSTALLING PLUGS ON REAR HATCH, RESEALING BODY SEAMS AT THE REAR OF THE VEHICLE, AND APPLY RUBBERIZED COATING. THIS DID NOT SOLVE THE PROBLEM. WHEN I BROUGHT THE VEHICLE IN FOR SERVICE IN MAY 2017 I TOLD THEM I STILL HAD THE PROBLEM. AT THIS POINT, SERVICE DEPT INDICATED THEY STILL HAVEN'T FIGURED OUT WHAT IS CAUSING THE PROBLEM. I PURCHASED THIS VEHICLE IN JANUARY 2016 AND STARTED NOTICING THE PROBLEM AFTER I'D HAD THE VEHICLE A FEW MONTHS. THIS PROBLEM OCCURS ALMOST EVERY TIME WHEN HARD ACCELERATING. THE EXHAUST SMELL LASTS FROM 2-5 MINUTES. THIS PROBLEM MAY OCCUR MULTIPLE TIMES DURING A DRIVE. I DON'T KNOW WHETHER THE FUMES ARE CONTINUING INTO THE VEHICLE ONCE I CAN'T SMELL IT ANYMORE.
Additional Notes:
WHEN DOING A HARD ACCELERATION (I.E.. MERGING ONTO A HIGHWAY), EXHAUST SMELL ENTERS THE VEHICLE THROUGH THE VENTS. I'VE BROUGHT THIS ISSUE TO MY DEALER'S SERVICE DEPARTMENT FOR THE 1ST SERVICE AND WAS INFORMED THAT THERE WAS A TSB ON THIS PROBLEM. THE SECOND TIME I BROUGHT THE VEHICLE IN FOR SERVICE I MENTIONED IT AGAIN. THIS TIME, THEY KEPT THE VEHICLE AND TRIED TO FIX IT BY INSTALLING PLUGS ON REAR HATCH, RESEALING BODY SEAMS AT THE REAR OF THE VEHICLE, AND APPLY RUBBERIZED COATING. THIS DID NOT SOLVE THE PROBLEM. WHEN I BROUGHT THE VEHICLE IN FOR SERVICE IN MAY 2017 I TOLD THEM I STILL HAD THE PROBLEM. AT THIS POINT, SERVICE DEPT INDICATED THEY STILL HAVEN'T FIGURED OUT WHAT IS CAUSING THE PROBLEM. I PURCHASED THIS VEHICLE IN JANUARY 2016 AND STARTED NOTICING THE PROBLEM AFTER I'D HAD THE VEHICLE A FEW MONTHS. THIS PROBLEM OCCURS ALMOST EVERY TIME WHEN HARD ACCELERATING. THE EXHAUST SMELL LASTS FROM 2-5 MINUTES. THIS PROBLEM MAY OCCUR MULTIPLE TIMES DURING A DRIVE. I DON'T KNOW WHETHER THE FUMES ARE CONTINUING INTO THE VEHICLE ONCE I CAN'T SMELL IT ANYMORE.
Mfg Campaign: 11016189
Recall Date: Aug 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Mfg Campaign: 11015913
Recall Date: Aug 17, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Corrective Action:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Additional Notes:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Mfg Campaign: 11016036
Recall Date: Aug 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Corrective Action:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Additional Notes:
CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.
Mfg Campaign: 11016036
Recall Date: Aug 17, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST FUMES GETTING INSIDE THE CAR. TOOK THE SUV TO THE FORD DEALERSHIP ON 8/11. TECHNICIAN DIAGNOSED AND CONFIRMED THAT CARBON MONOXIDE WERE DETECTED IN THE INTERIOR OF THE CAR WHILE DRIVING. TOLD TO BRING BACK CAR AFTER PART'S ARE ORDERED. GOT A CALL 8/16 THAT PARTS ARE BACKED ORDERED AS SO MANY OWNERS HAS BROUGHT THEIR SUV'S IN WITH THE SAME PROBLEM. IT WILL TAKE 2-3 WEEKS TO GET THE PARTS AND 1.5 DAYS OF WORK. SUV WAS PURCHASED ON 7/4/2016. THIS ISSUE HAS BEEN THERE SINCE DAY ONE AS I IGNORED IT THINKING AS A NEW CAR, IT NEEDS TO RUN FOR SOMETIME BEFORE THE SMELLS GOES AWAY. AFTER 3 MONTHS, THOUGHT WILL WAIT TILL THE FIRST OIL CHANGE. THAT'S THE BIG MISTAKE I MADE, SHOULD HAVE TAKEN IT EARLIER. UNFORTUNATELY, WITH WORK, WAS NOT ABLE TO LEAVE THE CAR AT THE DEALERSHIP.
Corrective Action:
EXHAUST FUMES GETTING INSIDE THE CAR. TOOK THE SUV TO THE FORD DEALERSHIP ON 8/11. TECHNICIAN DIAGNOSED AND CONFIRMED THAT CARBON MONOXIDE WERE DETECTED IN THE INTERIOR OF THE CAR WHILE DRIVING. TOLD TO BRING BACK CAR AFTER PART'S ARE ORDERED. GOT A CALL 8/16 THAT PARTS ARE BACKED ORDERED AS SO MANY OWNERS HAS BROUGHT THEIR SUV'S IN WITH THE SAME PROBLEM. IT WILL TAKE 2-3 WEEKS TO GET THE PARTS AND 1.5 DAYS OF WORK. SUV WAS PURCHASED ON 7/4/2016. THIS ISSUE HAS BEEN THERE SINCE DAY ONE AS I IGNORED IT THINKING AS A NEW CAR, IT NEEDS TO RUN FOR SOMETIME BEFORE THE SMELLS GOES AWAY. AFTER 3 MONTHS, THOUGHT WILL WAIT TILL THE FIRST OIL CHANGE. THAT'S THE BIG MISTAKE I MADE, SHOULD HAVE TAKEN IT EARLIER. UNFORTUNATELY, WITH WORK, WAS NOT ABLE TO LEAVE THE CAR AT THE DEALERSHIP.
Additional Notes:
EXHAUST FUMES GETTING INSIDE THE CAR. TOOK THE SUV TO THE FORD DEALERSHIP ON 8/11. TECHNICIAN DIAGNOSED AND CONFIRMED THAT CARBON MONOXIDE WERE DETECTED IN THE INTERIOR OF THE CAR WHILE DRIVING. TOLD TO BRING BACK CAR AFTER PART'S ARE ORDERED. GOT A CALL 8/16 THAT PARTS ARE BACKED ORDERED AS SO MANY OWNERS HAS BROUGHT THEIR SUV'S IN WITH THE SAME PROBLEM. IT WILL TAKE 2-3 WEEKS TO GET THE PARTS AND 1.5 DAYS OF WORK. SUV WAS PURCHASED ON 7/4/2016. THIS ISSUE HAS BEEN THERE SINCE DAY ONE AS I IGNORED IT THINKING AS A NEW CAR, IT NEEDS TO RUN FOR SOMETIME BEFORE THE SMELLS GOES AWAY. AFTER 3 MONTHS, THOUGHT WILL WAIT TILL THE FIRST OIL CHANGE. THAT'S THE BIG MISTAKE I MADE, SHOULD HAVE TAKEN IT EARLIER. UNFORTUNATELY, WITH WORK, WAS NOT ABLE TO LEAVE THE CAR AT THE DEALERSHIP.
Mfg Campaign: 11015636
Recall Date: Aug 16, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Corrective Action:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Additional Notes:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Mfg Campaign: 11015684
Recall Date: Aug 16, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Corrective Action:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Additional Notes:
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD
Mfg Campaign: 11015684
Recall Date: Aug 16, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED STRONG TOXIC FUMES OF CARBON MONOXIDE COMING THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER (TERREBONNE FORD LINCOLN, 339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) FOR DIAGNOSTIC TESTING. THE DEALER SUPPOSEDLY ADDRESSED TSB 17-0044 AND HAD THE CONTACT RETRIEVE THE VEHICLE, BUT THEY PROVIDED NO SPECIFIC SOLUTION TO PREVENT THE FAILURE. THE CONTACT AND DRIVER EXPERIENCED HEADACHES FROM THE FUMES ENTERING THE VEHICLE FOR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 0.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED STRONG TOXIC FUMES OF CARBON MONOXIDE COMING THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER (TERREBONNE FORD LINCOLN, 339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) FOR DIAGNOSTIC TESTING. THE DEALER SUPPOSEDLY ADDRESSED TSB 17-0044 AND HAD THE CONTACT RETRIEVE THE VEHICLE, BUT THEY PROVIDED NO SPECIFIC SOLUTION TO PREVENT THE FAILURE. THE CONTACT AND DRIVER EXPERIENCED HEADACHES FROM THE FUMES ENTERING THE VEHICLE FOR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 0.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED STRONG TOXIC FUMES OF CARBON MONOXIDE COMING THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER (TERREBONNE FORD LINCOLN, 339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) FOR DIAGNOSTIC TESTING. THE DEALER SUPPOSEDLY ADDRESSED TSB 17-0044 AND HAD THE CONTACT RETRIEVE THE VEHICLE, BUT THEY PROVIDED NO SPECIFIC SOLUTION TO PREVENT THE FAILURE. THE CONTACT AND DRIVER EXPERIENCED HEADACHES FROM THE FUMES ENTERING THE VEHICLE FOR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 0.
Mfg Campaign: 11015402
Recall Date: Aug 15, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOUL, SULFUR LIKE SMELL IN THE CABIN WHILE USING A/C W/ CABIN AIR RE-CIRCULATION ON. TRAVELLING AT HIGHWAY SPEEDS..
Corrective Action:
FOUL, SULFUR LIKE SMELL IN THE CABIN WHILE USING A/C W/ CABIN AIR RE-CIRCULATION ON. TRAVELLING AT HIGHWAY SPEEDS..
Additional Notes:
FOUL, SULFUR LIKE SMELL IN THE CABIN WHILE USING A/C W/ CABIN AIR RE-CIRCULATION ON. TRAVELLING AT HIGHWAY SPEEDS..
Mfg Campaign: 11015434
Recall Date: Aug 15, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE PUTS OFF A STRONG ODOR THROUGH THE AIR SYSTEM WHEN ACCELERATING UPHILL OR DRIVING AT HIGHER RPMS. THE SMELL RESEMBLES A SULFUR TYPE SMELL IN THE CABIN.
Corrective Action:
THE VEHICLE PUTS OFF A STRONG ODOR THROUGH THE AIR SYSTEM WHEN ACCELERATING UPHILL OR DRIVING AT HIGHER RPMS. THE SMELL RESEMBLES A SULFUR TYPE SMELL IN THE CABIN.
Additional Notes:
THE VEHICLE PUTS OFF A STRONG ODOR THROUGH THE AIR SYSTEM WHEN ACCELERATING UPHILL OR DRIVING AT HIGHER RPMS. THE SMELL RESEMBLES A SULFUR TYPE SMELL IN THE CABIN.
Mfg Campaign: 11015071
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ONTO THE ON-RAMP OF INTERSTATE, THE VEHICLE'S AC AUTOMATICALLY MOVED TO RECIRCULATION MODE AND I BEGIN TO NOTICE A FOUL SMELL EMITTING FROM THE ENGINE COMPARTMENT. I ALSO NOTICED THAT THIS EVENT WOULD OCCUR ANY TIME THE ENGINE RPMS WERE ABOVE 2700-3000 WHEN THE VEHICLE WOULD UP-SHIFT TO ON-RAMP, PASSING VEHICLES TO CHANGE LANES OR REGULAR ACCELERATION. AFTER MY TRAVEL YESTERDAY FROM BEING ON THE ROAD FOR A PERIOD A LITTLE OVER AN HOUR, I BEGAN TO FEEL NAUSEOUS AND LITE HEADED. I STILL HAVE THE SAME SYMPTOMS ON 8/14/2017. I WILL BE TAKING THE VEHICLE IN TO FORD DEALERSHIP FROM WHICH I MADE THE VEHICLE PURCHASE IN ORDER FOR THEM TO CONDUCT A CHECK ON THE VEHICLE FOR WHAT I BELIEVE TO BE CARBON MONOXIDE LEAKS FROM EITHER THE ENGINE CABIN, REAR EXHAUSTS OR A COMBINATION OF BOTH. I AM FEARFUL THIS IS AFFECTING MY FAMILY AND POSSIBLY ENDANGERING OUR LIVELIHOOD AS I COMMUTE DAILY IN THE VEHICLE AND ITS OUR ONLY FAMILY VEHICLE AS THE PRIMARY MEANS OF TRANSPORTATION.
Corrective Action:
WHILE DRIVING ONTO THE ON-RAMP OF INTERSTATE, THE VEHICLE'S AC AUTOMATICALLY MOVED TO RECIRCULATION MODE AND I BEGIN TO NOTICE A FOUL SMELL EMITTING FROM THE ENGINE COMPARTMENT. I ALSO NOTICED THAT THIS EVENT WOULD OCCUR ANY TIME THE ENGINE RPMS WERE ABOVE 2700-3000 WHEN THE VEHICLE WOULD UP-SHIFT TO ON-RAMP, PASSING VEHICLES TO CHANGE LANES OR REGULAR ACCELERATION. AFTER MY TRAVEL YESTERDAY FROM BEING ON THE ROAD FOR A PERIOD A LITTLE OVER AN HOUR, I BEGAN TO FEEL NAUSEOUS AND LITE HEADED. I STILL HAVE THE SAME SYMPTOMS ON 8/14/2017. I WILL BE TAKING THE VEHICLE IN TO FORD DEALERSHIP FROM WHICH I MADE THE VEHICLE PURCHASE IN ORDER FOR THEM TO CONDUCT A CHECK ON THE VEHICLE FOR WHAT I BELIEVE TO BE CARBON MONOXIDE LEAKS FROM EITHER THE ENGINE CABIN, REAR EXHAUSTS OR A COMBINATION OF BOTH. I AM FEARFUL THIS IS AFFECTING MY FAMILY AND POSSIBLY ENDANGERING OUR LIVELIHOOD AS I COMMUTE DAILY IN THE VEHICLE AND ITS OUR ONLY FAMILY VEHICLE AS THE PRIMARY MEANS OF TRANSPORTATION.
Additional Notes:
WHILE DRIVING ONTO THE ON-RAMP OF INTERSTATE, THE VEHICLE'S AC AUTOMATICALLY MOVED TO RECIRCULATION MODE AND I BEGIN TO NOTICE A FOUL SMELL EMITTING FROM THE ENGINE COMPARTMENT. I ALSO NOTICED THAT THIS EVENT WOULD OCCUR ANY TIME THE ENGINE RPMS WERE ABOVE 2700-3000 WHEN THE VEHICLE WOULD UP-SHIFT TO ON-RAMP, PASSING VEHICLES TO CHANGE LANES OR REGULAR ACCELERATION. AFTER MY TRAVEL YESTERDAY FROM BEING ON THE ROAD FOR A PERIOD A LITTLE OVER AN HOUR, I BEGAN TO FEEL NAUSEOUS AND LITE HEADED. I STILL HAVE THE SAME SYMPTOMS ON 8/14/2017. I WILL BE TAKING THE VEHICLE IN TO FORD DEALERSHIP FROM WHICH I MADE THE VEHICLE PURCHASE IN ORDER FOR THEM TO CONDUCT A CHECK ON THE VEHICLE FOR WHAT I BELIEVE TO BE CARBON MONOXIDE LEAKS FROM EITHER THE ENGINE CABIN, REAR EXHAUSTS OR A COMBINATION OF BOTH. I AM FEARFUL THIS IS AFFECTING MY FAMILY AND POSSIBLY ENDANGERING OUR LIVELIHOOD AS I COMMUTE DAILY IN THE VEHICLE AND ITS OUR ONLY FAMILY VEHICLE AS THE PRIMARY MEANS OF TRANSPORTATION.
Mfg Campaign: 11015061
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED INTO THE CABIN OF THE VEHICLE FROM THE AIR CONDITIONER VENTS ON MULTIPLE OCCASIONS. THE CONTACT SUFFERED HEADACHES AND FELT A TINGLING SENSATION IN HIS HEAD AFTER EXPOSURE. CORWIN FORD OF KENNEWICK, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED UNTIL SEPTEMBER 7, 2017. IN ADDITION, THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT CARBON MONOXIDE LEAKED INTO THE VEHICLE FROM THE REAR OF THE VEHICLE UNDER THE BUMPER WHERE EXHAUST ENTERED FROM TWO OPENINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 11,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED INTO THE CABIN OF THE VEHICLE FROM THE AIR CONDITIONER VENTS ON MULTIPLE OCCASIONS. THE CONTACT SUFFERED HEADACHES AND FELT A TINGLING SENSATION IN HIS HEAD AFTER EXPOSURE. CORWIN FORD OF KENNEWICK, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED UNTIL SEPTEMBER 7, 2017. IN ADDITION, THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT CARBON MONOXIDE LEAKED INTO THE VEHICLE FROM THE REAR OF THE VEHICLE UNDER THE BUMPER WHERE EXHAUST ENTERED FROM TWO OPENINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 11,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED INTO THE CABIN OF THE VEHICLE FROM THE AIR CONDITIONER VENTS ON MULTIPLE OCCASIONS. THE CONTACT SUFFERED HEADACHES AND FELT A TINGLING SENSATION IN HIS HEAD AFTER EXPOSURE. CORWIN FORD OF KENNEWICK, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED UNTIL SEPTEMBER 7, 2017. IN ADDITION, THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT CARBON MONOXIDE LEAKED INTO THE VEHICLE FROM THE REAR OF THE VEHICLE UNDER THE BUMPER WHERE EXHAUST ENTERED FROM TWO OPENINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 11,000.
Mfg Campaign: 11015243
Recall Date: Aug 14, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I AM HAVING FUME LEAKAGE INTO THE CABIN OF MY VEHICLE. I TOOK MY VEHICLE IN TO DAHL FORD -LA CROSSE AND THEY HAD THE VEHICLE FOR OVER 2 WEEKS. WHEN I CALLED THE TECH PERSON TOLD ME THEY WERE WAITING FOR PARTS TO FIX MY VEHICLE AND THAT THERE WAS A LEAK INTO THE CABIN. AFTER ANOTHER WEEK WENT BY WITHOUT ANY WORD I CALLED AND THEY SAID NOTHING WAS WRONG WITH MY VEHICLE. I WENT INTO SEE THE DEPT MANAGER AND HE SAID THERE WAS NEVER ANYTHING WRONG WITH THE VEHICLE. WHEN I ASKED HIM WHO WAS LYING HIM OR THE TECH PERSON HE DID NOT REPLY. THEY SAID THEY HAD THE LOCAL FIRE DEPARTMENT TEST THE VEHICLE FOR CARBON MONOXIDE BUT THEY DID NOT LIST UNDER WHAT CONDITIONS IT WAS TESTED AT. I HAD MY OWN CARBON MONOXIDE TESTER IN THE VEHICLE AND IT WAS REGISTERING CARBON MONOXIDE. I LEFT VERY UPSET AS I HAVE BEEN SICK AFTER I DRIVE IN THE VEHICLE. THEY WON'T LET ME OUT OF MY LEASE EITHER AND WON'T DO ANYTHING TO FIX. I LEFT VERY UPSET. THE FUMES OCCUR WHEN SITTING IDLE AND AIR CONDITIONER ON AND WHEN MOVING, AIR CONDITIONER ON AND ACCELERATING. I SENT A LETTER TO FORD CORPORATE EXPLAINING THIS IN SEPTEMBER 2016 AND HAVE NOT HEARD A WORD BACK.
Corrective Action:
I AM HAVING FUME LEAKAGE INTO THE CABIN OF MY VEHICLE. I TOOK MY VEHICLE IN TO DAHL FORD -LA CROSSE AND THEY HAD THE VEHICLE FOR OVER 2 WEEKS. WHEN I CALLED THE TECH PERSON TOLD ME THEY WERE WAITING FOR PARTS TO FIX MY VEHICLE AND THAT THERE WAS A LEAK INTO THE CABIN. AFTER ANOTHER WEEK WENT BY WITHOUT ANY WORD I CALLED AND THEY SAID NOTHING WAS WRONG WITH MY VEHICLE. I WENT INTO SEE THE DEPT MANAGER AND HE SAID THERE WAS NEVER ANYTHING WRONG WITH THE VEHICLE. WHEN I ASKED HIM WHO WAS LYING HIM OR THE TECH PERSON HE DID NOT REPLY. THEY SAID THEY HAD THE LOCAL FIRE DEPARTMENT TEST THE VEHICLE FOR CARBON MONOXIDE BUT THEY DID NOT LIST UNDER WHAT CONDITIONS IT WAS TESTED AT. I HAD MY OWN CARBON MONOXIDE TESTER IN THE VEHICLE AND IT WAS REGISTERING CARBON MONOXIDE. I LEFT VERY UPSET AS I HAVE BEEN SICK AFTER I DRIVE IN THE VEHICLE. THEY WON'T LET ME OUT OF MY LEASE EITHER AND WON'T DO ANYTHING TO FIX. I LEFT VERY UPSET. THE FUMES OCCUR WHEN SITTING IDLE AND AIR CONDITIONER ON AND WHEN MOVING, AIR CONDITIONER ON AND ACCELERATING. I SENT A LETTER TO FORD CORPORATE EXPLAINING THIS IN SEPTEMBER 2016 AND HAVE NOT HEARD A WORD BACK.
Additional Notes:
I AM HAVING FUME LEAKAGE INTO THE CABIN OF MY VEHICLE. I TOOK MY VEHICLE IN TO DAHL FORD -LA CROSSE AND THEY HAD THE VEHICLE FOR OVER 2 WEEKS. WHEN I CALLED THE TECH PERSON TOLD ME THEY WERE WAITING FOR PARTS TO FIX MY VEHICLE AND THAT THERE WAS A LEAK INTO THE CABIN. AFTER ANOTHER WEEK WENT BY WITHOUT ANY WORD I CALLED AND THEY SAID NOTHING WAS WRONG WITH MY VEHICLE. I WENT INTO SEE THE DEPT MANAGER AND HE SAID THERE WAS NEVER ANYTHING WRONG WITH THE VEHICLE. WHEN I ASKED HIM WHO WAS LYING HIM OR THE TECH PERSON HE DID NOT REPLY. THEY SAID THEY HAD THE LOCAL FIRE DEPARTMENT TEST THE VEHICLE FOR CARBON MONOXIDE BUT THEY DID NOT LIST UNDER WHAT CONDITIONS IT WAS TESTED AT. I HAD MY OWN CARBON MONOXIDE TESTER IN THE VEHICLE AND IT WAS REGISTERING CARBON MONOXIDE. I LEFT VERY UPSET AS I HAVE BEEN SICK AFTER I DRIVE IN THE VEHICLE. THEY WON'T LET ME OUT OF MY LEASE EITHER AND WON'T DO ANYTHING TO FIX. I LEFT VERY UPSET. THE FUMES OCCUR WHEN SITTING IDLE AND AIR CONDITIONER ON AND WHEN MOVING, AIR CONDITIONER ON AND ACCELERATING. I SENT A LETTER TO FORD CORPORATE EXPLAINING THIS IN SEPTEMBER 2016 AND HAVE NOT HEARD A WORD BACK.
Mfg Campaign: 11014616
Recall Date: Aug 11, 2017
Ford Motor Company
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11014656
Recall Date: Aug 11, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUSPECT CARBON MONOXIDE FUMES INSIDE EXPLORER. PASSENGERS AND DRIVER HAVE HEADACHE, NAUSEA, DIZZINESS, SLEEPY, NOSE AND EYES BURN, CHEST HURTS. LONG TRIPS IT'S AWFUL HAVE TO STOP AND GET OUT FOR FRESH AIR BEFORE WE FALL ASLEEP. AM ALMOST AFRAID TO DRIVE THIS VEHICLE DUE TO THIS PROBLEM. FORD SAYS NO PROBLEM BUT THEY'RE DEFINITELY IS A PROBLEM WITH MY VEHICLE. I AM GOING TO ANOTHER DEALER TO SEE IF THEY FIND ANYTHING THAT THE OTHER DIDN'T. HOPE WE CAN GET SOMETHING DONE ABOUT THIS. BAD TO PAY THAT MUCH FOR A VEHICLE AND THEN HAVE THIS PROBLEM. THIS PROBLEM IS CONSTANT WHEN DRIVING THIS VEHICLE. THANKS. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Corrective Action:
SUSPECT CARBON MONOXIDE FUMES INSIDE EXPLORER. PASSENGERS AND DRIVER HAVE HEADACHE, NAUSEA, DIZZINESS, SLEEPY, NOSE AND EYES BURN, CHEST HURTS. LONG TRIPS IT'S AWFUL HAVE TO STOP AND GET OUT FOR FRESH AIR BEFORE WE FALL ASLEEP. AM ALMOST AFRAID TO DRIVE THIS VEHICLE DUE TO THIS PROBLEM. FORD SAYS NO PROBLEM BUT THEY'RE DEFINITELY IS A PROBLEM WITH MY VEHICLE. I AM GOING TO ANOTHER DEALER TO SEE IF THEY FIND ANYTHING THAT THE OTHER DIDN'T. HOPE WE CAN GET SOMETHING DONE ABOUT THIS. BAD TO PAY THAT MUCH FOR A VEHICLE AND THEN HAVE THIS PROBLEM. THIS PROBLEM IS CONSTANT WHEN DRIVING THIS VEHICLE. THANKS. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Additional Notes:
SUSPECT CARBON MONOXIDE FUMES INSIDE EXPLORER. PASSENGERS AND DRIVER HAVE HEADACHE, NAUSEA, DIZZINESS, SLEEPY, NOSE AND EYES BURN, CHEST HURTS. LONG TRIPS IT'S AWFUL HAVE TO STOP AND GET OUT FOR FRESH AIR BEFORE WE FALL ASLEEP. AM ALMOST AFRAID TO DRIVE THIS VEHICLE DUE TO THIS PROBLEM. FORD SAYS NO PROBLEM BUT THEY'RE DEFINITELY IS A PROBLEM WITH MY VEHICLE. I AM GOING TO ANOTHER DEALER TO SEE IF THEY FIND ANYTHING THAT THE OTHER DIDN'T. HOPE WE CAN GET SOMETHING DONE ABOUT THIS. BAD TO PAY THAT MUCH FOR A VEHICLE AND THEN HAVE THIS PROBLEM. THIS PROBLEM IS CONSTANT WHEN DRIVING THIS VEHICLE. THANKS. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Mfg Campaign: 11014498
Recall Date: Aug 10, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Corrective Action:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Additional Notes:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Mfg Campaign: 11013844
Recall Date: Aug 9, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Corrective Action:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Additional Notes:
UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.
Mfg Campaign: 11013844
Recall Date: Aug 9, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.
Corrective Action:
I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.
Additional Notes:
I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.
Mfg Campaign: 11013910
Recall Date: Aug 9, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT SMELLED A STRONG ODOR OF FUEL THROUGHOUT THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DON GASGARTH'S CHARLOTTE COUNTY FORD AT (888) 313-9652 WHERE THE DEALER STATED THAT THE FAILURE COULD NOT BE REPAIRED AND THAT IT COULD ONLY BE MINIMIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT SMELLED A STRONG ODOR OF FUEL THROUGHOUT THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DON GASGARTH'S CHARLOTTE COUNTY FORD AT (888) 313-9652 WHERE THE DEALER STATED THAT THE FAILURE COULD NOT BE REPAIRED AND THAT IT COULD ONLY BE MINIMIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT SMELLED A STRONG ODOR OF FUEL THROUGHOUT THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DON GASGARTH'S CHARLOTTE COUNTY FORD AT (888) 313-9652 WHERE THE DEALER STATED THAT THE FAILURE COULD NOT BE REPAIRED AND THAT IT COULD ONLY BE MINIMIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Mfg Campaign: 11014025
Recall Date: Aug 9, 2017
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Valencia, CA • 36 yrs
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