Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Corrective Action:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Additional Notes:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Mfg Campaign: 11427827
Recall Date: Aug 5, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Corrective Action:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Additional Notes:
Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.
Mfg Campaign: 11427827
Recall Date: Aug 5, 2021
Ford Motor Company
Defect Description:
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
Potential Consequences:
NY CAR OVERHEATED AND SPILLED ALL THE COOLANT DUE TO THE ENGINE BLOCK HEATERS IT HAS. I TOOK IT FOR AN INSPECTION AND THEY TOLD ME THESE ARE VERY DANGEROUS AND NEED TO BE CHANGED ASAP, I CALLED THE DEALER AND THEY TOLD ME MY CAR DOES NOT HAVE THIS RECALL AND THEY WANT TO CHARGE ME WHEN CLEARLY IT IS THE EXACT PROBLEM WITH RECALL # 16S14 FROM FORD. I NEED THIS FIXED ASAP AT NO CHARGE TO ME AS IT IS FORDS PROBLEM. I NEED MY CAR BACK TO GET TO WORK PLEASE
Corrective Action:
NY CAR OVERHEATED AND SPILLED ALL THE COOLANT DUE TO THE ENGINE BLOCK HEATERS IT HAS. I TOOK IT FOR AN INSPECTION AND THEY TOLD ME THESE ARE VERY DANGEROUS AND NEED TO BE CHANGED ASAP, I CALLED THE DEALER AND THEY TOLD ME MY CAR DOES NOT HAVE THIS RECALL AND THEY WANT TO CHARGE ME WHEN CLEARLY IT IS THE EXACT PROBLEM WITH RECALL # 16S14 FROM FORD. I NEED THIS FIXED ASAP AT NO CHARGE TO ME AS IT IS FORDS PROBLEM. I NEED MY CAR BACK TO GET TO WORK PLEASE
Additional Notes:
NY CAR OVERHEATED AND SPILLED ALL THE COOLANT DUE TO THE ENGINE BLOCK HEATERS IT HAS. I TOOK IT FOR AN INSPECTION AND THEY TOLD ME THESE ARE VERY DANGEROUS AND NEED TO BE CHANGED ASAP, I CALLED THE DEALER AND THEY TOLD ME MY CAR DOES NOT HAVE THIS RECALL AND THEY WANT TO CHARGE ME WHEN CLEARLY IT IS THE EXACT PROBLEM WITH RECALL # 16S14 FROM FORD. I NEED THIS FIXED ASAP AT NO CHARGE TO ME AS IT IS FORDS PROBLEM. I NEED MY CAR BACK TO GET TO WORK PLEASE
Mfg Campaign: 11427602
Recall Date: Aug 3, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Vehicle started to feel heavy, and vibrate harder through the gas pedal and steering wheel. I took it to my local auto shop and the wheel bearing needs replaced.
Corrective Action:
Vehicle started to feel heavy, and vibrate harder through the gas pedal and steering wheel. I took it to my local auto shop and the wheel bearing needs replaced.
Additional Notes:
Vehicle started to feel heavy, and vibrate harder through the gas pedal and steering wheel. I took it to my local auto shop and the wheel bearing needs replaced.
Mfg Campaign: 11427653
Recall Date: Aug 3, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 89,000. The Vin was not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 89,000. The Vin was not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 89,000. The Vin was not available.
Mfg Campaign: 11427468
Recall Date: Aug 2, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
On approximately July 5th, I was driving on freeway at approximately 70mph. I approached a work zone and had to move to shoulder when I lost power steering. It continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. I thought it was an isolated incident and on July 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest Ford dealer couldn't see us until early August. At lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. We were able to carefully drive the vehicle home and took it to Taylor Ford on Monday July 26th. On Tuesday July 27th I received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. I said that I had never heard of such a thing and he said he hadn't either. I searched on line and discovered hundreds of complaints referencing similar issues. There were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.
Corrective Action:
On approximately July 5th, I was driving on freeway at approximately 70mph. I approached a work zone and had to move to shoulder when I lost power steering. It continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. I thought it was an isolated incident and on July 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest Ford dealer couldn't see us until early August. At lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. We were able to carefully drive the vehicle home and took it to Taylor Ford on Monday July 26th. On Tuesday July 27th I received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. I said that I had never heard of such a thing and he said he hadn't either. I searched on line and discovered hundreds of complaints referencing similar issues. There were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.
Additional Notes:
On approximately July 5th, I was driving on freeway at approximately 70mph. I approached a work zone and had to move to shoulder when I lost power steering. It continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. I thought it was an isolated incident and on July 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest Ford dealer couldn't see us until early August. At lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. We were able to carefully drive the vehicle home and took it to Taylor Ford on Monday July 26th. On Tuesday July 27th I received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. I said that I had never heard of such a thing and he said he hadn't either. I searched on line and discovered hundreds of complaints referencing similar issues. There were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.
Mfg Campaign: 11427113
Recall Date: Jul 30, 2021
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.
Corrective Action:
The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.
Additional Notes:
The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.
Mfg Campaign: 11426616
Recall Date: Jul 27, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Constant smell of exhaust inside the vehicle. Took it to dealer and they could not figure out issue.
Corrective Action:
Constant smell of exhaust inside the vehicle. Took it to dealer and they could not figure out issue.
Additional Notes:
Constant smell of exhaust inside the vehicle. Took it to dealer and they could not figure out issue.
Mfg Campaign: 11426556
Recall Date: Jul 26, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
It appears Ford had a prior recall for certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012 for a power steering failure. The recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. I have a 2016 Ford Explorer and the issue appears to be occurring in later models like mine. I experienced it on July 21, 2021. I was driving on the freeway at 70mph and with no prior warning I my power steering goes out and I see the message "power steering module failure". Luckily I was able to fight the car to the shoulder, but I can only imagine what would have happened if my wife or daughter had been driving at the time. Ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.
Corrective Action:
It appears Ford had a prior recall for certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012 for a power steering failure. The recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. I have a 2016 Ford Explorer and the issue appears to be occurring in later models like mine. I experienced it on July 21, 2021. I was driving on the freeway at 70mph and with no prior warning I my power steering goes out and I see the message "power steering module failure". Luckily I was able to fight the car to the shoulder, but I can only imagine what would have happened if my wife or daughter had been driving at the time. Ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.
Additional Notes:
It appears Ford had a prior recall for certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012 for a power steering failure. The recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. I have a 2016 Ford Explorer and the issue appears to be occurring in later models like mine. I experienced it on July 21, 2021. I was driving on the freeway at 70mph and with no prior warning I my power steering goes out and I see the message "power steering module failure". Luckily I was able to fight the car to the shoulder, but I can only imagine what would have happened if my wife or daughter had been driving at the time. Ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.
Mfg Campaign: 11426141
Recall Date: Jul 23, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was approximately 46,000.
Mfg Campaign: 11425945
Recall Date: Jul 22, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 40,000.
Mfg Campaign: 11425946
Recall Date: Jul 22, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. The contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. The vehicle was repaired however, the failure recurred a year later. The manufacturer had not been informed of the failure. The failure mileage was approximately 144,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. The contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. The vehicle was repaired however, the failure recurred a year later. The manufacturer had not been informed of the failure. The failure mileage was approximately 144,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. The contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. The vehicle was repaired however, the failure recurred a year later. The manufacturer had not been informed of the failure. The failure mileage was approximately 144,000.
Mfg Campaign: 11425982
Recall Date: Jul 22, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I’m having. This car has had many more issues and Ford just repeats that warranty doesn’t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.
Corrective Action:
2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I’m having. This car has had many more issues and Ford just repeats that warranty doesn’t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.
Additional Notes:
2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I’m having. This car has had many more issues and Ford just repeats that warranty doesn’t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.
Mfg Campaign: 11425800
Recall Date: Jul 21, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Electronic steering assist seems to fail on rainy days. Starts like a sound grinding on the bottom like it needs lubrication. Afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.
Corrective Action:
Electronic steering assist seems to fail on rainy days. Starts like a sound grinding on the bottom like it needs lubrication. Afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.
Additional Notes:
Electronic steering assist seems to fail on rainy days. Starts like a sound grinding on the bottom like it needs lubrication. Afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.
Mfg Campaign: 11425897
Recall Date: Jul 21, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The Contact owns a 2016 Ford Explorer. The contact stated that while attempting to turn the steering wheel, the steering wheel was firm. The power steering assist warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 62,000.
Corrective Action:
The Contact owns a 2016 Ford Explorer. The contact stated that while attempting to turn the steering wheel, the steering wheel was firm. The power steering assist warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 62,000.
Additional Notes:
The Contact owns a 2016 Ford Explorer. The contact stated that while attempting to turn the steering wheel, the steering wheel was firm. The power steering assist warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 62,000.
Mfg Campaign: 11425690
Recall Date: Jul 20, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While driving around a corner at a speed of 45 miles an hour the power steering quit working. The message on the instrument panel stated steering fault. I no longer had power steering and it was very hard to pull the vehicle over. I shut off the motor and then restarted the vehicle and i now had power steering. It is currently at Varney Ford in Newport Maine having the whole steering assembly replaced at a cost of 2300.00. From my research I have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. This is a very scary safety concern! I do not have the invoice for the repair, as it is being worked on July 19th or July 20th
Corrective Action:
While driving around a corner at a speed of 45 miles an hour the power steering quit working. The message on the instrument panel stated steering fault. I no longer had power steering and it was very hard to pull the vehicle over. I shut off the motor and then restarted the vehicle and i now had power steering. It is currently at Varney Ford in Newport Maine having the whole steering assembly replaced at a cost of 2300.00. From my research I have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. This is a very scary safety concern! I do not have the invoice for the repair, as it is being worked on July 19th or July 20th
Additional Notes:
While driving around a corner at a speed of 45 miles an hour the power steering quit working. The message on the instrument panel stated steering fault. I no longer had power steering and it was very hard to pull the vehicle over. I shut off the motor and then restarted the vehicle and i now had power steering. It is currently at Varney Ford in Newport Maine having the whole steering assembly replaced at a cost of 2300.00. From my research I have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. This is a very scary safety concern! I do not have the invoice for the repair, as it is being worked on July 19th or July 20th
Mfg Campaign: 11425350
Recall Date: Jul 18, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Mfg Campaign: 11425190
Recall Date: Jul 16, 2021
Ford Motor Company
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, Failed rack and pinion steering, needed to be replaced. $2,500 .
Corrective Action:
Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, Failed rack and pinion steering, needed to be replaced. $2,500 .
Additional Notes:
Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, Failed rack and pinion steering, needed to be replaced. $2,500 .
Mfg Campaign: 11425209
Recall Date: Jul 16, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving down the highway into a turn and my power steering failed causing the SUV to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. With the sudden ability to fight the wheel back into a turning position I was able to narrowly avoid crashing with my child. Numerous indicators displayed (Steering Assist Fault, Service Advance Track, Hill Start Assist not available). I immediately took it to a Ford dealer , where they advised me that the power steering rack has electronically failed.
Corrective Action:
I was driving down the highway into a turn and my power steering failed causing the SUV to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. With the sudden ability to fight the wheel back into a turning position I was able to narrowly avoid crashing with my child. Numerous indicators displayed (Steering Assist Fault, Service Advance Track, Hill Start Assist not available). I immediately took it to a Ford dealer , where they advised me that the power steering rack has electronically failed.
Additional Notes:
I was driving down the highway into a turn and my power steering failed causing the SUV to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. With the sudden ability to fight the wheel back into a turning position I was able to narrowly avoid crashing with my child. Numerous indicators displayed (Steering Assist Fault, Service Advance Track, Hill Start Assist not available). I immediately took it to a Ford dealer , where they advised me that the power steering rack has electronically failed.
Mfg Campaign: 11424477
Recall Date: Jul 12, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while yielding to merge onto the highway, the vehicle would not accelerate above 3 mph, with the accelerator pedal depressed. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The independent mechanic informed the contact that the transmission needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the Vin for the transmission. The failure mileage was 104,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while yielding to merge onto the highway, the vehicle would not accelerate above 3 mph, with the accelerator pedal depressed. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The independent mechanic informed the contact that the transmission needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the Vin for the transmission. The failure mileage was 104,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while yielding to merge onto the highway, the vehicle would not accelerate above 3 mph, with the accelerator pedal depressed. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The independent mechanic informed the contact that the transmission needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the Vin for the transmission. The failure mileage was 104,000.
Mfg Campaign: 11424123
Recall Date: Jul 9, 2021
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