Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
My airbags light comes on and stays on someone's and I looked it up in my owners manual and it says to get it checked immediately due to a malfunction with the [XXX] bags. My problem is when I called them the light had went back out. Everytime it comes on and stays on I'm nowhere near my dealer. So it hasn't been checked out by them yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
My airbags light comes on and stays on someone's and I looked it up in my owners manual and it says to get it checked immediately due to a malfunction with the [XXX] bags. My problem is when I called them the light had went back out. Everytime it comes on and stays on I'm nowhere near my dealer. So it hasn't been checked out by them yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
My airbags light comes on and stays on someone's and I looked it up in my owners manual and it says to get it checked immediately due to a malfunction with the [XXX] bags. My problem is when I called them the light had went back out. Everytime it comes on and stays on I'm nowhere near my dealer. So it hasn't been checked out by them yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11423928
Recall Date: Jul 8, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. It said “power steering fault” was in construction and it was extremely scary. Thankfully there was a dealership on the exit and they said it was the power steering rack.
Corrective Action:
Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. It said “power steering fault” was in construction and it was extremely scary. Thankfully there was a dealership on the exit and they said it was the power steering rack.
Additional Notes:
Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. It said “power steering fault” was in construction and it was extremely scary. Thankfully there was a dealership on the exit and they said it was the power steering rack.
Mfg Campaign: 11423809
Recall Date: Jul 7, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Corrective Action:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Additional Notes:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Mfg Campaign: 11423583
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Corrective Action:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Additional Notes:
With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.
Mfg Campaign: 11423583
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Corrective Action:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Additional Notes:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Mfg Campaign: 11423661
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Corrective Action:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Additional Notes:
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Mfg Campaign: 11423661
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.
Corrective Action:
i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.
Additional Notes:
i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.
Mfg Campaign: 11423430
Recall Date: Jul 5, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owned a 2016 Ford Explorer. The contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. The vehicle ended up in a ditch and crashed into several trees. The contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. A police report was filed. The vehicle was towed to a towing yard and deemed totaled by the insurance company. The contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. The dealer and manufacturer were made aware of the failure but offered no assistance. The failure mileage was 91,000.
Corrective Action:
The contact owned a 2016 Ford Explorer. The contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. The vehicle ended up in a ditch and crashed into several trees. The contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. A police report was filed. The vehicle was towed to a towing yard and deemed totaled by the insurance company. The contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. The dealer and manufacturer were made aware of the failure but offered no assistance. The failure mileage was 91,000.
Additional Notes:
The contact owned a 2016 Ford Explorer. The contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. The vehicle ended up in a ditch and crashed into several trees. The contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. A police report was filed. The vehicle was towed to a towing yard and deemed totaled by the insurance company. The contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. The dealer and manufacturer were made aware of the failure but offered no assistance. The failure mileage was 91,000.
Mfg Campaign: 11423212
Recall Date: Jul 2, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving my car and received a warning that the Power Steering System Failure. Within a few minutes, the power steering in the car went out. Had to have the vehicle towed to mechanic. The mechanic reported the code of C200D-49. 2 Ford Dealerships stated that they had never heard of any issues yet my mechanic recently had another Ford vehicle in with the same situation.
Corrective Action:
I was driving my car and received a warning that the Power Steering System Failure. Within a few minutes, the power steering in the car went out. Had to have the vehicle towed to mechanic. The mechanic reported the code of C200D-49. 2 Ford Dealerships stated that they had never heard of any issues yet my mechanic recently had another Ford vehicle in with the same situation.
Additional Notes:
I was driving my car and received a warning that the Power Steering System Failure. Within a few minutes, the power steering in the car went out. Had to have the vehicle towed to mechanic. The mechanic reported the code of C200D-49. 2 Ford Dealerships stated that they had never heard of any issues yet my mechanic recently had another Ford vehicle in with the same situation.
Mfg Campaign: 11423058
Recall Date: Jul 1, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. On 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. Presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. When these locks fail you are unable to open the doors unless you can reach the lock to pull up. In an emergency such as a crash or fire this failure can be fatal. It appears that there is a design flaw or defect with these locks. Review of internet blogs reveal this may be a common unreported problem that needs immediate attention. In the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.
Corrective Action:
The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. On 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. Presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. When these locks fail you are unable to open the doors unless you can reach the lock to pull up. In an emergency such as a crash or fire this failure can be fatal. It appears that there is a design flaw or defect with these locks. Review of internet blogs reveal this may be a common unreported problem that needs immediate attention. In the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.
Additional Notes:
The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. On 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. Presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. When these locks fail you are unable to open the doors unless you can reach the lock to pull up. In an emergency such as a crash or fire this failure can be fatal. It appears that there is a design flaw or defect with these locks. Review of internet blogs reveal this may be a common unreported problem that needs immediate attention. In the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.
Mfg Campaign: 11422748
Recall Date: Jun 29, 2021
Ford Motor Company
Defect Description:
STEERING:ELECTRIC POWER ASSIST SYSTEM
Potential Consequences:
First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.
Corrective Action:
First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.
Additional Notes:
First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.
Mfg Campaign: 11422343
Recall Date: Jun 25, 2021
Ford Motor Company
Defect Description:
STEERING:ELECTRIC POWER ASSIST SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.
Mfg Campaign: 11421841
Recall Date: Jun 22, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trim to the lining of my window on the right side flew off on the highway
Corrective Action:
The trim to the lining of my window on the right side flew off on the highway
Additional Notes:
The trim to the lining of my window on the right side flew off on the highway
Mfg Campaign: 11421226
Recall Date: Jun 17, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.
Corrective Action:
The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.
Additional Notes:
The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.
Mfg Campaign: 11421144
Recall Date: Jun 16, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. This area is inaccessible so accidental disconnection is unlikely. I was told that the airbags will not deploy in the event of an accident when the airbag light is on. This certainly was the case for me as the airbag light was on at the time I was in an accident with contact to my driver's side front bumper and the airbag did not deploy. My grievance is that this is a common issue that Ford is aware of and no recall has been put in place to fix it. It is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. Quoted $1,000+ for repair. Most importantly, it is a safety issue.
Corrective Action:
Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. This area is inaccessible so accidental disconnection is unlikely. I was told that the airbags will not deploy in the event of an accident when the airbag light is on. This certainly was the case for me as the airbag light was on at the time I was in an accident with contact to my driver's side front bumper and the airbag did not deploy. My grievance is that this is a common issue that Ford is aware of and no recall has been put in place to fix it. It is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. Quoted $1,000+ for repair. Most importantly, it is a safety issue.
Additional Notes:
Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. This area is inaccessible so accidental disconnection is unlikely. I was told that the airbags will not deploy in the event of an accident when the airbag light is on. This certainly was the case for me as the airbag light was on at the time I was in an accident with contact to my driver's side front bumper and the airbag did not deploy. My grievance is that this is a common issue that Ford is aware of and no recall has been put in place to fix it. It is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. Quoted $1,000+ for repair. Most importantly, it is a safety issue.
Mfg Campaign: 11421004
Recall Date: Jun 15, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.
Corrective Action:
Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.
Additional Notes:
Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.
Mfg Campaign: 11420567
Recall Date: Jun 11, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Corrective Action:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Additional Notes:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Mfg Campaign: 11420235
Recall Date: Jun 9, 2021
Ford Motor Company
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Corrective Action:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Additional Notes:
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
Mfg Campaign: 11420235
Recall Date: Jun 9, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.
Corrective Action:
I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.
Additional Notes:
I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.
Mfg Campaign: 11420239
Recall Date: Jun 9, 2021
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
The contact's girlfriend owns a 2016 Ford Explorer. The contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. The contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. The contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. The contact stated that he manually adjusted the mirrors to correct his driving visibility. The manufacturer was notified of the failure. The contact was informed that the VIN was not under recall. The contact was then transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
Corrective Action:
The contact's girlfriend owns a 2016 Ford Explorer. The contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. The contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. The contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. The contact stated that he manually adjusted the mirrors to correct his driving visibility. The manufacturer was notified of the failure. The contact was informed that the VIN was not under recall. The contact was then transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
Additional Notes:
The contact's girlfriend owns a 2016 Ford Explorer. The contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. The contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. The contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. The contact stated that he manually adjusted the mirrors to correct his driving visibility. The manufacturer was notified of the failure. The contact was informed that the VIN was not under recall. The contact was then transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
Mfg Campaign: 11419950
Recall Date: Jun 7, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury