Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Corrective Action:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Additional Notes:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Mfg Campaign: 11407222
Recall Date: Apr 9, 2021
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Corrective Action:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Additional Notes:
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
Mfg Campaign: 11407222
Recall Date: Apr 9, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR
Corrective Action:
DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR
Additional Notes:
DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR
Mfg Campaign: 11407271
Recall Date: Apr 9, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.
Corrective Action:
I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.
Additional Notes:
I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.
Mfg Campaign: 11407042
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.
Corrective Action:
MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.
Additional Notes:
MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.
Mfg Campaign: 11406972
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CONSUMER STATED THE DEALER WAS NOTIFIED AND SUGGESTED THE CONSUMER INADVERTENTLY CHANGED THE SEAT SETTINGS. THE CONSUMER WAS UNABLE TO REPLICATE THE FAILURE AND DENIED CHANGING THE SETTINGS.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CONSUMER STATED THE DEALER WAS NOTIFIED AND SUGGESTED THE CONSUMER INADVERTENTLY CHANGED THE SEAT SETTINGS. THE CONSUMER WAS UNABLE TO REPLICATE THE FAILURE AND DENIED CHANGING THE SETTINGS.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CONSUMER STATED THE DEALER WAS NOTIFIED AND SUGGESTED THE CONSUMER INADVERTENTLY CHANGED THE SEAT SETTINGS. THE CONSUMER WAS UNABLE TO REPLICATE THE FAILURE AND DENIED CHANGING THE SETTINGS.
Mfg Campaign: 11406703
Recall Date: Apr 6, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Mfg Campaign: 11405324
Recall Date: Mar 29, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Mfg Campaign: 11405324
Recall Date: Mar 29, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Corrective Action:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Additional Notes:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Mfg Campaign: 11404463
Recall Date: Mar 23, 2021
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Corrective Action:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Additional Notes:
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
Mfg Campaign: 11404463
Recall Date: Mar 23, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..
Corrective Action:
I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..
Additional Notes:
I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..
Mfg Campaign: 11403522
Recall Date: Mar 17, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Corrective Action:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Additional Notes:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Mfg Campaign: 11402985
Recall Date: Mar 15, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Corrective Action:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Additional Notes:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Mfg Campaign: 11402985
Recall Date: Mar 15, 2021
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Corrective Action:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Additional Notes:
WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.
Mfg Campaign: 11402985
Recall Date: Mar 15, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I RECEIVED THE RECALL NOTICE IN OCTOBER 2020 MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675. WHEN ATTEMPTING THE SCHEDULE WITH KOONS FORD ANNAPOLIS, I HAVE BEEN TOLD THE PARTS ARE STILL ON BACK ORDER. THIS IS NOW MONTH 5 AND THE RECALL HAS NOT BEEN CORRECTED.
Corrective Action:
I RECEIVED THE RECALL NOTICE IN OCTOBER 2020 MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675. WHEN ATTEMPTING THE SCHEDULE WITH KOONS FORD ANNAPOLIS, I HAVE BEEN TOLD THE PARTS ARE STILL ON BACK ORDER. THIS IS NOW MONTH 5 AND THE RECALL HAS NOT BEEN CORRECTED.
Additional Notes:
I RECEIVED THE RECALL NOTICE IN OCTOBER 2020 MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675. WHEN ATTEMPTING THE SCHEDULE WITH KOONS FORD ANNAPOLIS, I HAVE BEEN TOLD THE PARTS ARE STILL ON BACK ORDER. THIS IS NOW MONTH 5 AND THE RECALL HAS NOT BEEN CORRECTED.
Mfg Campaign: 11402554
Recall Date: Mar 12, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Mfg Campaign: 11399324
Recall Date: Mar 5, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Mfg Campaign: 11399324
Recall Date: Mar 5, 2021
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THERE WAS NO WARRANTY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,778.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THERE WAS NO WARRANTY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,778.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THERE WAS NO WARRANTY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,778.
Mfg Campaign: 11399077
Recall Date: Mar 4, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE PRIOR TO THE STEERING WHEEL LOCKING UP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE STEERING WHEEL UNLOCKED. THE CONTACT STATED A TIRE SENSOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BANNER FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202) WHERE IT WAS DIAGNOSED WITH THE RACK AND PINION NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REPLACEMENT PART WAS DEFECTIVE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,509.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE PRIOR TO THE STEERING WHEEL LOCKING UP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE STEERING WHEEL UNLOCKED. THE CONTACT STATED A TIRE SENSOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BANNER FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202) WHERE IT WAS DIAGNOSED WITH THE RACK AND PINION NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REPLACEMENT PART WAS DEFECTIVE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,509.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE PRIOR TO THE STEERING WHEEL LOCKING UP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE STEERING WHEEL UNLOCKED. THE CONTACT STATED A TIRE SENSOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BANNER FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202) WHERE IT WAS DIAGNOSED WITH THE RACK AND PINION NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REPLACEMENT PART WAS DEFECTIVE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,509.
Mfg Campaign: 11398978
Recall Date: Mar 3, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
AS MY WIFE WAS DRIVING SHE HEARD A POP NOISE, THEN SHE WENT TURN AND THE STEERING LOCKED UP WHICH FORCED HER TO STAY IN HEAD ON TRAFFIC. AFTER FORCING THE WHEEL BACK AND FORTH SHE WAS ABLE TO GET STEERING BACK AND TOOK THE SUV TO A LOCAL SHOP. IT WAS THEN DETERMINED THAT THE STEERING GEAR WAS BAD. THIS HAPPENED WHEN OUR VEHICLE ONLY HAD ROUGHLY 60,000 MILES. THANKFULLY NO ONE HIT HER HEAD ON. THE STEERING GEAR WAS REPLACED.
Corrective Action:
AS MY WIFE WAS DRIVING SHE HEARD A POP NOISE, THEN SHE WENT TURN AND THE STEERING LOCKED UP WHICH FORCED HER TO STAY IN HEAD ON TRAFFIC. AFTER FORCING THE WHEEL BACK AND FORTH SHE WAS ABLE TO GET STEERING BACK AND TOOK THE SUV TO A LOCAL SHOP. IT WAS THEN DETERMINED THAT THE STEERING GEAR WAS BAD. THIS HAPPENED WHEN OUR VEHICLE ONLY HAD ROUGHLY 60,000 MILES. THANKFULLY NO ONE HIT HER HEAD ON. THE STEERING GEAR WAS REPLACED.
Additional Notes:
AS MY WIFE WAS DRIVING SHE HEARD A POP NOISE, THEN SHE WENT TURN AND THE STEERING LOCKED UP WHICH FORCED HER TO STAY IN HEAD ON TRAFFIC. AFTER FORCING THE WHEEL BACK AND FORTH SHE WAS ABLE TO GET STEERING BACK AND TOOK THE SUV TO A LOCAL SHOP. IT WAS THEN DETERMINED THAT THE STEERING GEAR WAS BAD. THIS HAPPENED WHEN OUR VEHICLE ONLY HAD ROUGHLY 60,000 MILES. THANKFULLY NO ONE HIT HER HEAD ON. THE STEERING GEAR WAS REPLACED.
Mfg Campaign: 11398742
Recall Date: Mar 2, 2021
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