Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Corrective Action:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Additional Notes:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Mfg Campaign: 11390470
Recall Date: Jan 28, 2021
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Corrective Action:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Additional Notes:
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Mfg Campaign: 11390470
Recall Date: Jan 28, 2021
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE ARE DRIVING BACK FROM ZION NATIONAL PARK THEN IN THE FREEWAY SUDDENLY I LOST POWER LUCKILY IT WAS ON A DOWN HILL. I WENT ON THE SIDE OF THE ROAD THEN THEN COUPLE I STARTED RIGHT BACK. NOW AM AFRAID DRIVING IT FAR AWAY. FROM TIME TO TIME WHEN UPHILL IT JERK A BIT AND IT FEELS LIKE LOOSING POWER.
Corrective Action:
WE ARE DRIVING BACK FROM ZION NATIONAL PARK THEN IN THE FREEWAY SUDDENLY I LOST POWER LUCKILY IT WAS ON A DOWN HILL. I WENT ON THE SIDE OF THE ROAD THEN THEN COUPLE I STARTED RIGHT BACK. NOW AM AFRAID DRIVING IT FAR AWAY. FROM TIME TO TIME WHEN UPHILL IT JERK A BIT AND IT FEELS LIKE LOOSING POWER.
Additional Notes:
WE ARE DRIVING BACK FROM ZION NATIONAL PARK THEN IN THE FREEWAY SUDDENLY I LOST POWER LUCKILY IT WAS ON A DOWN HILL. I WENT ON THE SIDE OF THE ROAD THEN THEN COUPLE I STARTED RIGHT BACK. NOW AM AFRAID DRIVING IT FAR AWAY. FROM TIME TO TIME WHEN UPHILL IT JERK A BIT AND IT FEELS LIKE LOOSING POWER.
Mfg Campaign: 11390355
Recall Date: Jan 27, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOOK A QUICK LOOK UP TOP AND MY SUNROOF WAS CLOSED CORRECTLY. I OPENED THE SUNROOF AND POURED SOME WATER INTO THE CHANNEL AND WATER SEEMS TO DRAIN DOWN THE HOLES CORRECTLY. I ALSO CLOSED THE ROOF ALL THE WAY AND SPRAYED IT WITH A GARDEN HOSE, AND DIDNT SEE ANY LEAKING. I CANT SEE WHERE AND WHY WATER WOULD BE LEAKING OUT OF THE OVERHEAD CONSOLE. DID A QUICK SEARCH ON YOUTUBE AND FOUND SOMEONE ELSE HAD THIS PROBLEM, BUT COULDNT FIND A SOLUTION
Corrective Action:
TOOK A QUICK LOOK UP TOP AND MY SUNROOF WAS CLOSED CORRECTLY. I OPENED THE SUNROOF AND POURED SOME WATER INTO THE CHANNEL AND WATER SEEMS TO DRAIN DOWN THE HOLES CORRECTLY. I ALSO CLOSED THE ROOF ALL THE WAY AND SPRAYED IT WITH A GARDEN HOSE, AND DIDNT SEE ANY LEAKING. I CANT SEE WHERE AND WHY WATER WOULD BE LEAKING OUT OF THE OVERHEAD CONSOLE. DID A QUICK SEARCH ON YOUTUBE AND FOUND SOMEONE ELSE HAD THIS PROBLEM, BUT COULDNT FIND A SOLUTION
Additional Notes:
TOOK A QUICK LOOK UP TOP AND MY SUNROOF WAS CLOSED CORRECTLY. I OPENED THE SUNROOF AND POURED SOME WATER INTO THE CHANNEL AND WATER SEEMS TO DRAIN DOWN THE HOLES CORRECTLY. I ALSO CLOSED THE ROOF ALL THE WAY AND SPRAYED IT WITH A GARDEN HOSE, AND DIDNT SEE ANY LEAKING. I CANT SEE WHERE AND WHY WATER WOULD BE LEAKING OUT OF THE OVERHEAD CONSOLE. DID A QUICK SEARCH ON YOUTUBE AND FOUND SOMEONE ELSE HAD THIS PROBLEM, BUT COULDNT FIND A SOLUTION
Mfg Campaign: 11389626
Recall Date: Jan 24, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.
Corrective Action:
DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.
Additional Notes:
DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.
Mfg Campaign: 11389705
Recall Date: Jan 24, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2016 EXPLORER LIMITED FROM A FORD DEALER AND NOTICED IT WAS LOW ON COOLANT, WAS TOLD IT WOULD BE FILLED AND OF COURSE IT WASN'T, I FILLED IT MYSELF. A WEEK LATER IT WAS LOW AGAIN, TOOK IT TO A CHEVY DEALER AND WAS TOLD THE WATER PUMP IS LEAKING. I CONTACTED THE SELLING DEALER AND LEFT A VOICEMAIL AND NO ONE RETURNED MY CALL. I CALLED BACK A COUPLE WEEKS LATER AND WAS TOLD IT ISN'T COVERED UNDER THEIR 30 DAY/1000 MILE WARRANTY. I CONTACTED FORD AND WAS TOLD NO ASSISTANCE BECAUSE I'M NOT THE ORIGINAL OWNER, SHOULD THAT MATTER WITH 69500 MILES??? I WAS TOLD TO CALL A LOCAL DEALER MAYBE THEY CAN HELP ME. THE WATER PUMP ON THIS VEHICLE IS MOUNTED INTERNALLY AND DRIVEN BY THE TIMING CHAIN AND COST ABOUT 1500.00 TO REPLACE. SO FAR AFTER A USED PURCHASE I'LL HAVE $25,000 INTO A VEHICLE THEY MAY TURN INTO A BRICK. I HAVE BOUGHT AND LEASED SEVERAL NEW FORD VEHICLES AND THIS IS HOW THEY TREAT CUSTOMERS, INCLUDING HAVING RETIRED FAMILY MEMBERS.
Corrective Action:
I PURCHASED A 2016 EXPLORER LIMITED FROM A FORD DEALER AND NOTICED IT WAS LOW ON COOLANT, WAS TOLD IT WOULD BE FILLED AND OF COURSE IT WASN'T, I FILLED IT MYSELF. A WEEK LATER IT WAS LOW AGAIN, TOOK IT TO A CHEVY DEALER AND WAS TOLD THE WATER PUMP IS LEAKING. I CONTACTED THE SELLING DEALER AND LEFT A VOICEMAIL AND NO ONE RETURNED MY CALL. I CALLED BACK A COUPLE WEEKS LATER AND WAS TOLD IT ISN'T COVERED UNDER THEIR 30 DAY/1000 MILE WARRANTY. I CONTACTED FORD AND WAS TOLD NO ASSISTANCE BECAUSE I'M NOT THE ORIGINAL OWNER, SHOULD THAT MATTER WITH 69500 MILES??? I WAS TOLD TO CALL A LOCAL DEALER MAYBE THEY CAN HELP ME. THE WATER PUMP ON THIS VEHICLE IS MOUNTED INTERNALLY AND DRIVEN BY THE TIMING CHAIN AND COST ABOUT 1500.00 TO REPLACE. SO FAR AFTER A USED PURCHASE I'LL HAVE $25,000 INTO A VEHICLE THEY MAY TURN INTO A BRICK. I HAVE BOUGHT AND LEASED SEVERAL NEW FORD VEHICLES AND THIS IS HOW THEY TREAT CUSTOMERS, INCLUDING HAVING RETIRED FAMILY MEMBERS.
Additional Notes:
I PURCHASED A 2016 EXPLORER LIMITED FROM A FORD DEALER AND NOTICED IT WAS LOW ON COOLANT, WAS TOLD IT WOULD BE FILLED AND OF COURSE IT WASN'T, I FILLED IT MYSELF. A WEEK LATER IT WAS LOW AGAIN, TOOK IT TO A CHEVY DEALER AND WAS TOLD THE WATER PUMP IS LEAKING. I CONTACTED THE SELLING DEALER AND LEFT A VOICEMAIL AND NO ONE RETURNED MY CALL. I CALLED BACK A COUPLE WEEKS LATER AND WAS TOLD IT ISN'T COVERED UNDER THEIR 30 DAY/1000 MILE WARRANTY. I CONTACTED FORD AND WAS TOLD NO ASSISTANCE BECAUSE I'M NOT THE ORIGINAL OWNER, SHOULD THAT MATTER WITH 69500 MILES??? I WAS TOLD TO CALL A LOCAL DEALER MAYBE THEY CAN HELP ME. THE WATER PUMP ON THIS VEHICLE IS MOUNTED INTERNALLY AND DRIVEN BY THE TIMING CHAIN AND COST ABOUT 1500.00 TO REPLACE. SO FAR AFTER A USED PURCHASE I'LL HAVE $25,000 INTO A VEHICLE THEY MAY TURN INTO A BRICK. I HAVE BOUGHT AND LEASED SEVERAL NEW FORD VEHICLES AND THIS IS HOW THEY TREAT CUSTOMERS, INCLUDING HAVING RETIRED FAMILY MEMBERS.
Mfg Campaign: 11389204
Recall Date: Jan 21, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
BROKEN CLOCK SPRING CAUSING DISABLING OF AIRBAG PROTECTION. COST TO REPAIR $541.10
Corrective Action:
BROKEN CLOCK SPRING CAUSING DISABLING OF AIRBAG PROTECTION. COST TO REPAIR $541.10
Additional Notes:
BROKEN CLOCK SPRING CAUSING DISABLING OF AIRBAG PROTECTION. COST TO REPAIR $541.10
Mfg Campaign: 11389247
Recall Date: Jan 21, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.
Corrective Action:
DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.
Additional Notes:
DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.
Mfg Campaign: 11389315
Recall Date: Jan 21, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Mfg Campaign: 11389036
Recall Date: Jan 20, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Corrective Action:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Additional Notes:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Mfg Campaign: 11388697
Recall Date: Jan 18, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Corrective Action:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Additional Notes:
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Mfg Campaign: 11388697
Recall Date: Jan 18, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
DRIVING DOWN THE ROAD AND THE AIR BAG LIGHT COMES ON AND NOW IT WONT GO OFF. IT STAYS ON 24/7. THIS IS AN ISSUE IN MANY 2016 FORD EXPLORERS AND IT HAS YET TO BE RECALLED. THIS IS A SAFETY ISSUE.
Corrective Action:
DRIVING DOWN THE ROAD AND THE AIR BAG LIGHT COMES ON AND NOW IT WONT GO OFF. IT STAYS ON 24/7. THIS IS AN ISSUE IN MANY 2016 FORD EXPLORERS AND IT HAS YET TO BE RECALLED. THIS IS A SAFETY ISSUE.
Additional Notes:
DRIVING DOWN THE ROAD AND THE AIR BAG LIGHT COMES ON AND NOW IT WONT GO OFF. IT STAYS ON 24/7. THIS IS AN ISSUE IN MANY 2016 FORD EXPLORERS AND IT HAS YET TO BE RECALLED. THIS IS A SAFETY ISSUE.
Mfg Campaign: 11388278
Recall Date: Jan 15, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Corrective Action:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Additional Notes:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Mfg Campaign: 11387641
Recall Date: Jan 12, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Corrective Action:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Additional Notes:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Mfg Campaign: 11387641
Recall Date: Jan 12, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Corrective Action:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Additional Notes:
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Mfg Campaign: 11387641
Recall Date: Jan 12, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Corrective Action:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Additional Notes:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Mfg Campaign: 11387609
Recall Date: Jan 11, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Corrective Action:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Additional Notes:
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Mfg Campaign: 11387609
Recall Date: Jan 11, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS THE CONSUMER STATED AS A RESULT OF THE CONTINUOUS FAILURE, THE VEHICLE WAS TRADED IN. *JS
Corrective Action:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS THE CONSUMER STATED AS A RESULT OF THE CONTINUOUS FAILURE, THE VEHICLE WAS TRADED IN. *JS
Additional Notes:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS THE CONSUMER STATED AS A RESULT OF THE CONTINUOUS FAILURE, THE VEHICLE WAS TRADED IN. *JS
Mfg Campaign: 11385852
Recall Date: Jan 6, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BEAU TOWNSEND FORD (1020 W. NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO SCHEDULE AN APPOINTMENT AND THE DEALER CONTACTED THE CONTACT BACK TO INFORMED HIM THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE MANUFACTURER BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BEAU TOWNSEND FORD (1020 W. NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO SCHEDULE AN APPOINTMENT AND THE DEALER CONTACTED THE CONTACT BACK TO INFORMED HIM THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE MANUFACTURER BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BEAU TOWNSEND FORD (1020 W. NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO SCHEDULE AN APPOINTMENT AND THE DEALER CONTACTED THE CONTACT BACK TO INFORMED HIM THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE MANUFACTURER BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11386779
Recall Date: Jan 6, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS
Corrective Action:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS
Additional Notes:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS
Mfg Campaign: 11386786
Recall Date: Jan 6, 2021
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