Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
129 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
Corrective Action:
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
Additional Notes:
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
Mfg Campaign: 11676586
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Mfg Campaign: 11676214
Recall Date: Jul 25, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11675857
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly before displaying the message that the rear camera had failed, followed by the blackout of the screen. The failure first occurred intermittently, but progressively became more frequent, and the backup prevention became inoperable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 46,500. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly before displaying the message that the rear camera had failed, followed by the blackout of the screen. The failure first occurred intermittently, but progressively became more frequent, and the backup prevention became inoperable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 46,500. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly before displaying the message that the rear camera had failed, followed by the blackout of the screen. The failure first occurred intermittently, but progressively became more frequent, and the backup prevention became inoperable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 46,500. VIN tool confirms parts not available.
Mfg Campaign: 11675666
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back up camera cuts out/ goes blank at random. This is a safety issue as objects behind the car can not be seen. There currently a recall for this issue, however, only certain months of production. The recall needs to widen to include all 2019 Ford Flex vehicles. No warning prior to notify it is not working until rear camera is activated by placing the car in reverse. Screen is blank.
Corrective Action:
Back up camera cuts out/ goes blank at random. This is a safety issue as objects behind the car can not be seen. There currently a recall for this issue, however, only certain months of production. The recall needs to widen to include all 2019 Ford Flex vehicles. No warning prior to notify it is not working until rear camera is activated by placing the car in reverse. Screen is blank.
Additional Notes:
Back up camera cuts out/ goes blank at random. This is a safety issue as objects behind the car can not be seen. There currently a recall for this issue, however, only certain months of production. The recall needs to widen to include all 2019 Ford Flex vehicles. No warning prior to notify it is not working until rear camera is activated by placing the car in reverse. Screen is blank.
Mfg Campaign: 11674806
Recall Date: Jul 19, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11672481
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera was occasionally inoperable. The contact stated that it was difficult to operate the vehicle with the back over prevention camera being inoperable, causing visibility issues. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera was occasionally inoperable. The contact stated that it was difficult to operate the vehicle with the back over prevention camera being inoperable, causing visibility issues. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera was occasionally inoperable. The contact stated that it was difficult to operate the vehicle with the back over prevention camera being inoperable, causing visibility issues. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Mfg Campaign: 11672160
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the backup camera first malfunctioned everything was upside down. When I went online I was told to disconnect the battery cable, which seemed to fix it until the next time I put it in reverse. Now it works one out of ten times. It either shows objects upside down or the screen is filled with flashing blue and green or goes completely blank. It then shows "Camera Unavailable," i am very dependent on this camera so I'm anxious to get it repaired.
Corrective Action:
When the backup camera first malfunctioned everything was upside down. When I went online I was told to disconnect the battery cable, which seemed to fix it until the next time I put it in reverse. Now it works one out of ten times. It either shows objects upside down or the screen is filled with flashing blue and green or goes completely blank. It then shows "Camera Unavailable," i am very dependent on this camera so I'm anxious to get it repaired.
Additional Notes:
When the backup camera first malfunctioned everything was upside down. When I went online I was told to disconnect the battery cable, which seemed to fix it until the next time I put it in reverse. Now it works one out of ten times. It either shows objects upside down or the screen is filled with flashing blue and green or goes completely blank. It then shows "Camera Unavailable," i am very dependent on this camera so I'm anxious to get it repaired.
Mfg Campaign: 11671844
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140. *****Been experiencing this issue since 2022; Contacted Bartow Ford in Bartow FL, about this issue, before the recall was issued; they stated they would replace the item for roughly $1k; Ford is saying that they don't have the necessary parts for it, yet Bartow Ford is saying they have a solution for the issue. It's been going on for roughly 10 months + since they've known about this, and the recall is still in advance notice. Proof that it's been long: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140. *****Been experiencing this issue since 2022; Contacted Bartow Ford in Bartow FL, about this issue, before the recall was issued; they stated they would replace the item for roughly $1k; Ford is saying that they don't have the necessary parts for it, yet Bartow Ford is saying they have a solution for the issue. It's been going on for roughly 10 months + since they've known about this, and the recall is still in advance notice. Proof that it's been long: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140. *****Been experiencing this issue since 2022; Contacted Bartow Ford in Bartow FL, about this issue, before the recall was issued; they stated they would replace the item for roughly $1k; Ford is saying that they don't have the necessary parts for it, yet Bartow Ford is saying they have a solution for the issue. It's been going on for roughly 10 months + since they've known about this, and the recall is still in advance notice. Proof that it's been long: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671583
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11671144
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11670494
Recall Date: Jul 1, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned black. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the VIN was not included. The failure mileage was approximately 73,286.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned black. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the VIN was not included. The failure mileage was approximately 73,286.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned black. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the VIN was not included. The failure mileage was approximately 73,286.
Mfg Campaign: 11669444
Recall Date: Jun 26, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, This is my second 2019 Ford Flex Limited my previous vehicle did not have an issue with the rear back up camera. My current one does but it vin# is not on the the list. I went to Ford dealer ship and was told that because of the VIN# its does not qualified for the recall but the backup camera does not work always continuously. It appears the issue meets the criteria of my previous Flex I have picture of the failure.
Corrective Action:
Hello, This is my second 2019 Ford Flex Limited my previous vehicle did not have an issue with the rear back up camera. My current one does but it vin# is not on the the list. I went to Ford dealer ship and was told that because of the VIN# its does not qualified for the recall but the backup camera does not work always continuously. It appears the issue meets the criteria of my previous Flex I have picture of the failure.
Additional Notes:
Hello, This is my second 2019 Ford Flex Limited my previous vehicle did not have an issue with the rear back up camera. My current one does but it vin# is not on the the list. I went to Ford dealer ship and was told that because of the VIN# its does not qualified for the recall but the backup camera does not work always continuously. It appears the issue meets the criteria of my previous Flex I have picture of the failure.
Mfg Campaign: 11669602
Recall Date: Jun 26, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant Intrusion - Water pump leaked inside the engine, causing engine failure. The engine has to be replaced. This has been a known problem with this model and has been fixed/covered by the warranty.
Corrective Action:
Coolant Intrusion - Water pump leaked inside the engine, causing engine failure. The engine has to be replaced. This has been a known problem with this model and has been fixed/covered by the warranty.
Additional Notes:
Coolant Intrusion - Water pump leaked inside the engine, causing engine failure. The engine has to be replaced. This has been a known problem with this model and has been fixed/covered by the warranty.
Mfg Campaign: 11668622
Recall Date: Jun 23, 2025
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
Mfg Campaign: 11668067
Recall Date: Jun 20, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera image failed to display as intended on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera image failed to display as intended on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera image failed to display as intended on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
Mfg Campaign: 11668177
Recall Date: Jun 20, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear view back up camera failed. The repair solution is long overdue.
Corrective Action:
Rear view back up camera failed. The repair solution is long overdue.
Additional Notes:
Rear view back up camera failed. The repair solution is long overdue.
Mfg Campaign: 11667857
Recall Date: Jun 18, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that while driving 65 MPH, the driver's side B-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, the passenger’s side B-pillar trim became loosened. The contact removed the passenger side B-pillar trim due to safety concerns. The vehicle was not diagnosed or repaired after the most recent failure. The contact related the failure to TSB: 202427. However, the part to do the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that while driving 65 MPH, the driver's side B-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, the passenger’s side B-pillar trim became loosened. The contact removed the passenger side B-pillar trim due to safety concerns. The vehicle was not diagnosed or repaired after the most recent failure. The contact related the failure to TSB: 202427. However, the part to do the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that while driving 65 MPH, the driver's side B-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, the passenger’s side B-pillar trim became loosened. The contact removed the passenger side B-pillar trim due to safety concerns. The vehicle was not diagnosed or repaired after the most recent failure. The contact related the failure to TSB: 202427. However, the part to do the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
Mfg Campaign: 11666758
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that while his wife was reversing, the rearview camera image was blue, and the screen displayed an unknown message. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000(Back Over Prevention); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 24,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that while his wife was reversing, the rearview camera image was blue, and the screen displayed an unknown message. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000(Back Over Prevention); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 24,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that while his wife was reversing, the rearview camera image was blue, and the screen displayed an unknown message. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000(Back Over Prevention); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 24,000. VIN tool confirms parts not available.
Mfg Campaign: 11666493
Recall Date: Jun 12, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure, and the display screen image was distorted or upside down. The contact stated that the failure almost caused vehicle to strike a pedestrian. The cause of the failure was not yet determined. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure, and the display screen image was distorted or upside down. The contact stated that the failure almost caused vehicle to strike a pedestrian. The cause of the failure was not yet determined. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure, and the display screen image was distorted or upside down. The contact stated that the failure almost caused vehicle to strike a pedestrian. The cause of the failure was not yet determined. VIN tool confirms parts not available.
Mfg Campaign: 11665723
Recall Date: Jun 9, 2025
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Valencia, CA • 36 yrs
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