Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
129 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera has not worked for long time. Bartow Ford said part not available for recall but if I want to pay 823, they have the part. Without a backup camera it is like backing up a whale blindfolded.
Corrective Action:
Backup camera has not worked for long time. Bartow Ford said part not available for recall but if I want to pay 823, they have the part. Without a backup camera it is like backing up a whale blindfolded.
Additional Notes:
Backup camera has not worked for long time. Bartow Ford said part not available for recall but if I want to pay 823, they have the part. Without a backup camera it is like backing up a whale blindfolded.
Mfg Campaign: 11665842
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the back over prevention camera failed to display a rear-view image, compromising the back over prevention system. The contact stated that the message "Rear-view camera unavailable" was displayed. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the back over prevention camera failed to display a rear-view image, compromising the back over prevention system. The contact stated that the message "Rear-view camera unavailable" was displayed. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the back over prevention camera failed to display a rear-view image, compromising the back over prevention system. The contact stated that the message "Rear-view camera unavailable" was displayed. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.
Mfg Campaign: 11665907
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On 6/4/2025, the driver side front door B-pillar trim piece separated from the vehicle. The tape that joins the trim piece to the door sheet metal completely sheared. The adhesive is still fine but the form separated. The part is connected only to the door through the wire hardness of the keyless entry. TSB 20-2427 stated the issue is "loose". But the actual issue is a flying part with a connecting string.
Corrective Action:
On 6/4/2025, the driver side front door B-pillar trim piece separated from the vehicle. The tape that joins the trim piece to the door sheet metal completely sheared. The adhesive is still fine but the form separated. The part is connected only to the door through the wire hardness of the keyless entry. TSB 20-2427 stated the issue is "loose". But the actual issue is a flying part with a connecting string.
Additional Notes:
On 6/4/2025, the driver side front door B-pillar trim piece separated from the vehicle. The tape that joins the trim piece to the door sheet metal completely sheared. The adhesive is still fine but the form separated. The part is connected only to the door through the wire hardness of the keyless entry. TSB 20-2427 stated the issue is "loose". But the actual issue is a flying part with a connecting string.
Mfg Campaign: 11665417
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
Mfg Campaign: 11663936
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera had experienced intermittent failures, with the image frozen or distorted. The failure mileage was approximately 74,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera had experienced intermittent failures, with the image frozen or distorted. The failure mileage was approximately 74,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera had experienced intermittent failures, with the image frozen or distorted. The failure mileage was approximately 74,000. VIN tool confirms parts not available.
Mfg Campaign: 11663354
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while attempting to park the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while attempting to park the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while attempting to park the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
Mfg Campaign: 11663136
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The black glossy plastic applique on the Driver's Door Window Frame (also containing the Keyless Entry Keypad) blew off on the Expressway at approximately 70 MPH. While the wire harness retained the lower portion of the applique, the applique cracked from the force of the separation, for which the bottom third of the applique hung from the harness whereby the upper two-thirds of the applique became a projectile and flew onto the expressway. After sharing this with a friend (also owning a 2019 Ford Flex), he said his came off last year. Upon further studying this matter, it appears that in Ford's wisdom they only used small strips of double-sided tape to retain this; for which there are many reports of this same failure mode: [XXX] In their infinite wisdom, Ford now only sell the Applique Panel with the Keypad (Ford Part Number BA8Z7420555AC ), rendering it at a MSRP of $228.83 just for the replacement part. The Ford Parts Counter Person said they sell a lot of these, due to the poor design and retention. As this is a hazard to others on the road (e.g. potentially becoming a projectile) Ford should be forced to Recall this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The black glossy plastic applique on the Driver's Door Window Frame (also containing the Keyless Entry Keypad) blew off on the Expressway at approximately 70 MPH. While the wire harness retained the lower portion of the applique, the applique cracked from the force of the separation, for which the bottom third of the applique hung from the harness whereby the upper two-thirds of the applique became a projectile and flew onto the expressway. After sharing this with a friend (also owning a 2019 Ford Flex), he said his came off last year. Upon further studying this matter, it appears that in Ford's wisdom they only used small strips of double-sided tape to retain this; for which there are many reports of this same failure mode: [XXX] In their infinite wisdom, Ford now only sell the Applique Panel with the Keypad (Ford Part Number BA8Z7420555AC ), rendering it at a MSRP of $228.83 just for the replacement part. The Ford Parts Counter Person said they sell a lot of these, due to the poor design and retention. As this is a hazard to others on the road (e.g. potentially becoming a projectile) Ford should be forced to Recall this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The black glossy plastic applique on the Driver's Door Window Frame (also containing the Keyless Entry Keypad) blew off on the Expressway at approximately 70 MPH. While the wire harness retained the lower portion of the applique, the applique cracked from the force of the separation, for which the bottom third of the applique hung from the harness whereby the upper two-thirds of the applique became a projectile and flew onto the expressway. After sharing this with a friend (also owning a 2019 Ford Flex), he said his came off last year. Upon further studying this matter, it appears that in Ford's wisdom they only used small strips of double-sided tape to retain this; for which there are many reports of this same failure mode: [XXX] In their infinite wisdom, Ford now only sell the Applique Panel with the Keypad (Ford Part Number BA8Z7420555AC ), rendering it at a MSRP of $228.83 just for the replacement part. The Ford Parts Counter Person said they sell a lot of these, due to the poor design and retention. As this is a hazard to others on the road (e.g. potentially becoming a projectile) Ford should be forced to Recall this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661935
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear Camera intermeitently works or completely fails. Was backing out of a parking space and could not see and a car speed by the back up warning did beep and saved the day - if my camera had been working I would have seen the on coming car a little bit sooner. it's been months since the recall was issued when will a remedy be available? this should not take this long for Ford to remedy?
Corrective Action:
Rear Camera intermeitently works or completely fails. Was backing out of a parking space and could not see and a car speed by the back up warning did beep and saved the day - if my camera had been working I would have seen the on coming car a little bit sooner. it's been months since the recall was issued when will a remedy be available? this should not take this long for Ford to remedy?
Additional Notes:
Rear Camera intermeitently works or completely fails. Was backing out of a parking space and could not see and a car speed by the back up warning did beep and saved the day - if my camera had been working I would have seen the on coming car a little bit sooner. it's been months since the recall was issued when will a remedy be available? this should not take this long for Ford to remedy?
Mfg Campaign: 11660129
Recall Date: May 10, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Corrective Action:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Additional Notes:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Mfg Campaign: 11659753
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Corrective Action:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Additional Notes:
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
Mfg Campaign: 11659753
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN. The hands free function of the audio system suddenly stopped working properly. When the blue tooth links up with my phone the volume is so low it can barely be heard and can’t be adjusted up. According to my Google search of the issue it appears to be a common problem for Ford.
Corrective Action:
UNKNOWN. The hands free function of the audio system suddenly stopped working properly. When the blue tooth links up with my phone the volume is so low it can barely be heard and can’t be adjusted up. According to my Google search of the issue it appears to be a common problem for Ford.
Additional Notes:
UNKNOWN. The hands free function of the audio system suddenly stopped working properly. When the blue tooth links up with my phone the volume is so low it can barely be heard and can’t be adjusted up. According to my Google search of the issue it appears to be a common problem for Ford.
Mfg Campaign: 11659230
Recall Date: May 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The water pump and timing cover gaskets are faulty. The water pump is internal and causes major engine malfunction when it breaks.
Corrective Action:
The water pump and timing cover gaskets are faulty. The water pump is internal and causes major engine malfunction when it breaks.
Additional Notes:
The water pump and timing cover gaskets are faulty. The water pump is internal and causes major engine malfunction when it breaks.
Mfg Campaign: 11657792
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall was not yet available. The contact stated that the back-over prevention camera failed to operate as intended and the image was distorted. The contact stated that the failure became more persistent, and the screen would turn blue. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall was not yet available. The contact stated that the back-over prevention camera failed to operate as intended and the image was distorted. The contact stated that the failure became more persistent, and the screen would turn blue. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall was not yet available. The contact stated that the back-over prevention camera failed to operate as intended and the image was distorted. The contact stated that the failure became more persistent, and the screen would turn blue. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
Mfg Campaign: 11657546
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle started shaking excessively and the vehicle briefly hesitated. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle started shaking excessively and the vehicle briefly hesitated. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle started shaking excessively and the vehicle briefly hesitated. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Mfg Campaign: 11656269
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera image was distorted or was rotated. The contact stated that the failure became more persistent, and the images were displaying up-side-down and with incorrect information on the distance from the camera to objects behind the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera image was distorted or was rotated. The contact stated that the failure became more persistent, and the images were displaying up-side-down and with incorrect information on the distance from the camera to objects behind the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera image was distorted or was rotated. The contact stated that the failure became more persistent, and the images were displaying up-side-down and with incorrect information on the distance from the camera to objects behind the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Mfg Campaign: 11656020
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 90% of the time, the rearview camera image is blank or has a distorted image.
Corrective Action:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 90% of the time, the rearview camera image is blank or has a distorted image.
Additional Notes:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 90% of the time, the rearview camera image is blank or has a distorted image.
Mfg Campaign: 11655810
Recall Date: Apr 21, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11652124
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the center display failed to provide an image behind the vehicle, almost causing two crashes. The contact stated that the vehicle was not diagnosed or repaired because parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the center display failed to provide an image behind the vehicle, almost causing two crashes. The contact stated that the vehicle was not diagnosed or repaired because parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the center display failed to provide an image behind the vehicle, almost causing two crashes. The contact stated that the vehicle was not diagnosed or repaired because parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11652132
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Corrective Action:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Additional Notes:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Mfg Campaign: 11650997
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Corrective Action:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Additional Notes:
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Mfg Campaign: 11650997
Recall Date: Mar 27, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury