Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
129 ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact became aware that the rearview camera was not functioning properly, and there was no image displayed. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 104,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact became aware that the rearview camera was not functioning properly, and there was no image displayed. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 104,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact became aware that the rearview camera was not functioning properly, and there was no image displayed. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 104,000.
Mfg Campaign: 11650231
Recall Date: Mar 24, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11649552
Recall Date: Mar 20, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that upon shifting the vehicle into reverse(R), the rear-view camera displayed a distorted image, compromising the back-over prevention system. The contact stated that on a separate occasion, the navigation screen showed a black screen and showed half of an image while displayed. No warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms part not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that upon shifting the vehicle into reverse(R), the rear-view camera displayed a distorted image, compromising the back-over prevention system. The contact stated that on a separate occasion, the navigation screen showed a black screen and showed half of an image while displayed. No warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms part not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that upon shifting the vehicle into reverse(R), the rear-view camera displayed a distorted image, compromising the back-over prevention system. The contact stated that on a separate occasion, the navigation screen showed a black screen and showed half of an image while displayed. No warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms part not available.
Mfg Campaign: 11648380
Recall Date: Mar 14, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was upside-down. The vehicle was taken to the dealer, where the contact was informed that the failure was due to a factory defect, and the contact had to pay out-of-pocket for the rearview camera replacement. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was upside-down. The vehicle was taken to the dealer, where the contact was informed that the failure was due to a factory defect, and the contact had to pay out-of-pocket for the rearview camera replacement. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was upside-down. The vehicle was taken to the dealer, where the contact was informed that the failure was due to a factory defect, and the contact had to pay out-of-pocket for the rearview camera replacement. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11646963
Recall Date: Mar 7, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear camera does not work consistently. Obviously, backing up is a safety issue. The rear-view camera image sometimes is distorted, inverted, or completely blank when the vehicle is in reverse. This has been occurring for several months. I have not had vehicle inspected at a dealer or service center at present. The message I receive on screen states "Camera is Unavailable"
Corrective Action:
Rear camera does not work consistently. Obviously, backing up is a safety issue. The rear-view camera image sometimes is distorted, inverted, or completely blank when the vehicle is in reverse. This has been occurring for several months. I have not had vehicle inspected at a dealer or service center at present. The message I receive on screen states "Camera is Unavailable"
Additional Notes:
Rear camera does not work consistently. Obviously, backing up is a safety issue. The rear-view camera image sometimes is distorted, inverted, or completely blank when the vehicle is in reverse. This has been occurring for several months. I have not had vehicle inspected at a dealer or service center at present. The message I receive on screen states "Camera is Unavailable"
Mfg Campaign: 11645855
Recall Date: Mar 2, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera had inverted the image and the image was distorted. There were no warning lights illuminated. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,786. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera had inverted the image and the image was distorted. There were no warning lights illuminated. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,786. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera had inverted the image and the image was distorted. There were no warning lights illuminated. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,786. VIN tool confirms parts are not available.
Mfg Campaign: 11639888
Recall Date: Jan 31, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11639102
Recall Date: Jan 28, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup Camera is inverted and no longer displays guides.
Corrective Action:
Backup Camera is inverted and no longer displays guides.
Additional Notes:
Backup Camera is inverted and no longer displays guides.
Mfg Campaign: 11637341
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In December of 2024 the backup camera on my 2019 Ford Flex started failing intermittently. Sometimes when I put the vehicle in reverse, I get a blue or black screen instead of the camera view. I have seen other complaints with this same issue.
Corrective Action:
In December of 2024 the backup camera on my 2019 Ford Flex started failing intermittently. Sometimes when I put the vehicle in reverse, I get a blue or black screen instead of the camera view. I have seen other complaints with this same issue.
Additional Notes:
In December of 2024 the backup camera on my 2019 Ford Flex started failing intermittently. Sometimes when I put the vehicle in reverse, I get a blue or black screen instead of the camera view. I have seen other complaints with this same issue.
Mfg Campaign: 11634514
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear camera in this vehicle is not functioning properly, and it is a known issue on other models of this year.
Corrective Action:
The rear camera in this vehicle is not functioning properly, and it is a known issue on other models of this year.
Additional Notes:
The rear camera in this vehicle is not functioning properly, and it is a known issue on other models of this year.
Mfg Campaign: 11634624
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image failed to display intermittently. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the rearview camera had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image failed to display intermittently. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the rearview camera had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image failed to display intermittently. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the rearview camera had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,000.
Mfg Campaign: 11634283
Recall Date: Jan 6, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear backup camera stopped working
Corrective Action:
Rear backup camera stopped working
Additional Notes:
Rear backup camera stopped working
Mfg Campaign: 11633517
Recall Date: Jan 1, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Corrective Action:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Additional Notes:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Mfg Campaign: 11631257
Recall Date: Dec 17, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Corrective Action:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Additional Notes:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Mfg Campaign: 11631257
Recall Date: Dec 17, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Corrective Action:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Additional Notes:
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
Mfg Campaign: 11631257
Recall Date: Dec 17, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.
Corrective Action:
Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.
Additional Notes:
Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.
Mfg Campaign: 11630879
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
rear view camera not functioning properly, intermittent function
Corrective Action:
rear view camera not functioning properly, intermittent function
Additional Notes:
rear view camera not functioning properly, intermittent function
Mfg Campaign: 11629489
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Corrective Action:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Additional Notes:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Mfg Campaign: 11627173
Recall Date: Nov 25, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Corrective Action:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Additional Notes:
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
Mfg Campaign: 11627173
Recall Date: Nov 25, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear back up camera works intermittently.
Corrective Action:
The rear back up camera works intermittently.
Additional Notes:
The rear back up camera works intermittently.
Mfg Campaign: 11626484
Recall Date: Nov 20, 2024
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