Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump failed. This is the second time it happens. First time happened back in 2019 and it happened in the highway luckily, I was able to pull over and no accident happened as it was during high traffic flow. It was repaired by Ford but only because I had purchased a supplemental repair package thru Ford Focus when I signed the purchase agreement. Then another issue occurred with the thermostat and it was repaired as well thru the supplemental because they didn't cover it. I leaned that day that the water hoses were damaged as well, which it was due to the prior issue with the water pump but Ford did not fix it as they said it was not covered, I argued that the problem happened because it the water pump and thermostat going bad, a chain reaction, yet they didn't want to fix it unless I paid over $1300. Now the water pump went bad again and the dealer didn't take responsibility of the issue. I was told I have to pay out of pocket.
Corrective Action:
Water pump failed. This is the second time it happens. First time happened back in 2019 and it happened in the highway luckily, I was able to pull over and no accident happened as it was during high traffic flow. It was repaired by Ford but only because I had purchased a supplemental repair package thru Ford Focus when I signed the purchase agreement. Then another issue occurred with the thermostat and it was repaired as well thru the supplemental because they didn't cover it. I leaned that day that the water hoses were damaged as well, which it was due to the prior issue with the water pump but Ford did not fix it as they said it was not covered, I argued that the problem happened because it the water pump and thermostat going bad, a chain reaction, yet they didn't want to fix it unless I paid over $1300. Now the water pump went bad again and the dealer didn't take responsibility of the issue. I was told I have to pay out of pocket.
Additional Notes:
Water pump failed. This is the second time it happens. First time happened back in 2019 and it happened in the highway luckily, I was able to pull over and no accident happened as it was during high traffic flow. It was repaired by Ford but only because I had purchased a supplemental repair package thru Ford Focus when I signed the purchase agreement. Then another issue occurred with the thermostat and it was repaired as well thru the supplemental because they didn't cover it. I leaned that day that the water hoses were damaged as well, which it was due to the prior issue with the water pump but Ford did not fix it as they said it was not covered, I argued that the problem happened because it the water pump and thermostat going bad, a chain reaction, yet they didn't want to fix it unless I paid over $1300. Now the water pump went bad again and the dealer didn't take responsibility of the issue. I was told I have to pay out of pocket.
Mfg Campaign: 11522048
Recall Date: May 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:CLUTCH ASSEMBLY
Potential Consequences:
Car jerks and shakes/ will suddenly stop in the middle of traffic. This is especially dangerous if you are making a left or right and the car suddenly stops, which has happened
Corrective Action:
Car jerks and shakes/ will suddenly stop in the middle of traffic. This is especially dangerous if you are making a left or right and the car suddenly stops, which has happened
Additional Notes:
Car jerks and shakes/ will suddenly stop in the middle of traffic. This is especially dangerous if you are making a left or right and the car suddenly stops, which has happened
Mfg Campaign: 11521820
Recall Date: May 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact’s daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact’s daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact’s daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11521124
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Mfg Campaign: 11521247
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a portable scanner and retrieved DTC codes regarding the fuel rail pressure - Low. The contact’s husband replaced the canister purge valve (CPV); however, the contact stated that the failure reoccurred, and the vehicle was jerking, and losing motive power, and hesitating to restart. The vehicle was diagnosed again, and the contact retrieved fault codes for the fuel rail system again. The vehicle was then taken to a local dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact's husband completed the repair; however, the contact stated that after refueling and driving at an undisclosed speed, the low fuel warning light illuminated. The contact referenced the failures to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Mfg Campaign: 11521247
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH, the vehicle was jerking abnormally. The contact stated that the failure had been reoccurring while driving and occurred increasingly while driving at low speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the dual transmission clutch had failed and needed to be replaced. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH, the vehicle was jerking abnormally. The contact stated that the failure had been reoccurring while driving and occurred increasingly while driving at low speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the dual transmission clutch had failed and needed to be replaced. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH, the vehicle was jerking abnormally. The contact stated that the failure had been reoccurring while driving and occurred increasingly while driving at low speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the dual transmission clutch had failed and needed to be replaced. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.
Mfg Campaign: 11520080
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered. There was no warning light illuminated. The contact stated that the failure had been occurring while driving from a complete stop. The vehicle was taken to the dealer, where the transmission clutch assembly was replaced approximately four times; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered. There was no warning light illuminated. The contact stated that the failure had been occurring while driving from a complete stop. The vehicle was taken to the dealer, where the transmission clutch assembly was replaced approximately four times; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered. There was no warning light illuminated. The contact stated that the failure had been occurring while driving from a complete stop. The vehicle was taken to the dealer, where the transmission clutch assembly was replaced approximately four times; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.
Mfg Campaign: 11520129
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown transmission warning light appeared on the instrument panel; the vehicle began to stall and hesitate upon depression of the accelerator pedal. The vehicle was taken to a dealer where the clutch assembly was replaced. A few months later, the contact stated that the vehicle failed reverse while in the reverse(R) position. The vehicle was taken back to the dealer where the transmission clutch assembly was replaced a second time. Once the vehicle was picked upon from the dealer, the failure persisted with the transmission warning light on the instrument panel. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 119,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown transmission warning light appeared on the instrument panel; the vehicle began to stall and hesitate upon depression of the accelerator pedal. The vehicle was taken to a dealer where the clutch assembly was replaced. A few months later, the contact stated that the vehicle failed reverse while in the reverse(R) position. The vehicle was taken back to the dealer where the transmission clutch assembly was replaced a second time. Once the vehicle was picked upon from the dealer, the failure persisted with the transmission warning light on the instrument panel. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 119,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown transmission warning light appeared on the instrument panel; the vehicle began to stall and hesitate upon depression of the accelerator pedal. The vehicle was taken to a dealer where the clutch assembly was replaced. A few months later, the contact stated that the vehicle failed reverse while in the reverse(R) position. The vehicle was taken back to the dealer where the transmission clutch assembly was replaced a second time. Once the vehicle was picked upon from the dealer, the failure persisted with the transmission warning light on the instrument panel. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 119,000.
Mfg Campaign: 11519873
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Corrective Action:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Additional Notes:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Mfg Campaign: 11518810
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Corrective Action:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Additional Notes:
I was driving and the car started running hot. The overheating warning came on and said to pull over safely. I was not in an area where I could stop. The light eventually went off and the temp went back to normal. There are no noticeable leaks. The car has also been shifting hard, sputtering during acceleration, and revving really high. I think there needs to be a recall issued immediately. I'm only at 56k miles.
Mfg Campaign: 11518810
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Mfg Campaign: 11518625
Recall Date: Apr 24, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. Additionally, the vehicle stalled occasionally after refueling. The check engine warning light was illuminated. The contact was able to restart the vehicle occasionally after several attempts. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the canister purge valve remained open causing the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Mfg Campaign: 11518625
Recall Date: Apr 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 focus has 32,000 miles on the powershift dual clutch transmission and needs to be replaced, per the Ford dealer. The warrantee I purchased at the dealer does not cover the "dry clutch" issue. I can see online dealers have repaired or replaced this issue for free as it is a known issue now, many lawsuits and even being paid by Ford, why not mine. Not only is car shifting funny, but sometimes won't go int gear.
Corrective Action:
My 2016 focus has 32,000 miles on the powershift dual clutch transmission and needs to be replaced, per the Ford dealer. The warrantee I purchased at the dealer does not cover the "dry clutch" issue. I can see online dealers have repaired or replaced this issue for free as it is a known issue now, many lawsuits and even being paid by Ford, why not mine. Not only is car shifting funny, but sometimes won't go int gear.
Additional Notes:
My 2016 focus has 32,000 miles on the powershift dual clutch transmission and needs to be replaced, per the Ford dealer. The warrantee I purchased at the dealer does not cover the "dry clutch" issue. I can see online dealers have repaired or replaced this issue for free as it is a known issue now, many lawsuits and even being paid by Ford, why not mine. Not only is car shifting funny, but sometimes won't go int gear.
Mfg Campaign: 11518233
Recall Date: Apr 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Corrective Action:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Additional Notes:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Mfg Campaign: 11517204
Recall Date: Apr 15, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Corrective Action:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Additional Notes:
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Mfg Campaign: 11517204
Recall Date: Apr 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle was shifting roughly. The contact pulled over, parked the vehicle, and restarted the vehicle after several attempts and operated as needed. The contact stated that the failure recurred several times. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the TCM (Transmission Control Module) and clutch might have failed. The contact stated that the TCM was replaced three times however, the failure recurred. The vehicle was not repaired after the last failure. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle was shifting roughly. The contact pulled over, parked the vehicle, and restarted the vehicle after several attempts and operated as needed. The contact stated that the failure recurred several times. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the TCM (Transmission Control Module) and clutch might have failed. The contact stated that the TCM was replaced three times however, the failure recurred. The vehicle was not repaired after the last failure. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle was shifting roughly. The contact pulled over, parked the vehicle, and restarted the vehicle after several attempts and operated as needed. The contact stated that the failure recurred several times. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the TCM (Transmission Control Module) and clutch might have failed. The contact stated that the TCM was replaced three times however, the failure recurred. The vehicle was not repaired after the last failure. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 20,000.
Mfg Campaign: 11517016
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Electric steering rack failed while driving, making steering almost impossible.
Corrective Action:
Electric steering rack failed while driving, making steering almost impossible.
Additional Notes:
Electric steering rack failed while driving, making steering almost impossible.
Mfg Campaign: 11516712
Recall Date: Apr 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle and shifting into drive, the vehicle was shaking and vibrating. Additionally, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed that the Extended Warranty had expired. No additional assistance was offered. The failure mileage was 64,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle and shifting into drive, the vehicle was shaking and vibrating. Additionally, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed that the Extended Warranty had expired. No additional assistance was offered. The failure mileage was 64,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle and shifting into drive, the vehicle was shaking and vibrating. Additionally, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed that the Extended Warranty had expired. No additional assistance was offered. The failure mileage was 64,000.
Mfg Campaign: 11516747
Recall Date: Apr 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light on with transmission codes. Transmission is slipping and car won't start intermittently. Also loses power intermittently. Car lost power up hill when driving with my daughter. My 18 year old son, who is an inexperienced driver also drives this car. Will be getting the car diagnosed as Ford dealership on Friday.
Corrective Action:
Check engine light on with transmission codes. Transmission is slipping and car won't start intermittently. Also loses power intermittently. Car lost power up hill when driving with my daughter. My 18 year old son, who is an inexperienced driver also drives this car. Will be getting the car diagnosed as Ford dealership on Friday.
Additional Notes:
Check engine light on with transmission codes. Transmission is slipping and car won't start intermittently. Also loses power intermittently. Car lost power up hill when driving with my daughter. My 18 year old son, who is an inexperienced driver also drives this car. Will be getting the car diagnosed as Ford dealership on Friday.
Mfg Campaign: 11516484
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car stalled on several occasions in mid traffic and while driving. The car issued a warning that it was about to catch on fire. It took my son two hrs to get home, The clutch has to be shift in nurtural to turn on. In which a module has to be replaced; 1000.00 Upon taking it to be repaired I was told that the clutch failed causing transmission issues as well which could result in over 5,000 worth of damages. I did a lot of research and noticed the car has a lot of complaints and was considered of a class action lawsuit.
Corrective Action:
The car stalled on several occasions in mid traffic and while driving. The car issued a warning that it was about to catch on fire. It took my son two hrs to get home, The clutch has to be shift in nurtural to turn on. In which a module has to be replaced; 1000.00 Upon taking it to be repaired I was told that the clutch failed causing transmission issues as well which could result in over 5,000 worth of damages. I did a lot of research and noticed the car has a lot of complaints and was considered of a class action lawsuit.
Additional Notes:
The car stalled on several occasions in mid traffic and while driving. The car issued a warning that it was about to catch on fire. It took my son two hrs to get home, The clutch has to be shift in nurtural to turn on. In which a module has to be replaced; 1000.00 Upon taking it to be repaired I was told that the clutch failed causing transmission issues as well which could result in over 5,000 worth of damages. I did a lot of research and noticed the car has a lot of complaints and was considered of a class action lawsuit.
Mfg Campaign: 11516527
Recall Date: Apr 11, 2023
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