Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Corrective Action:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Additional Notes:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Mfg Campaign: 11473794
Recall Date: Jul 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Corrective Action:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Additional Notes:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Mfg Campaign: 11473794
Recall Date: Jul 13, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Corrective Action:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Additional Notes:
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Mfg Campaign: 11473794
Recall Date: Jul 13, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.
Mfg Campaign: 11473558
Recall Date: Jul 12, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The TCM on this Ford Focus went out (it is available for inspection), which forced the car into limp mode. Fortunately, my kid was on a side road and not the freeway or it could have caused an accident. The car was taken in to the dealership on 10/06/21 and a new sensor was put in. It lasted all of a day or 2 before going back into limp mode, at which point the dealership told me that the TCM would need to be replaced but is on backorder with no ETA. He also mentioned that he had about 40 other customers with this exact same issue and no resolution. It is essentially undriveable at this time due to this part being on backorder (and has been on backorder for months or even a year or 2).
Corrective Action:
The TCM on this Ford Focus went out (it is available for inspection), which forced the car into limp mode. Fortunately, my kid was on a side road and not the freeway or it could have caused an accident. The car was taken in to the dealership on 10/06/21 and a new sensor was put in. It lasted all of a day or 2 before going back into limp mode, at which point the dealership told me that the TCM would need to be replaced but is on backorder with no ETA. He also mentioned that he had about 40 other customers with this exact same issue and no resolution. It is essentially undriveable at this time due to this part being on backorder (and has been on backorder for months or even a year or 2).
Additional Notes:
The TCM on this Ford Focus went out (it is available for inspection), which forced the car into limp mode. Fortunately, my kid was on a side road and not the freeway or it could have caused an accident. The car was taken in to the dealership on 10/06/21 and a new sensor was put in. It lasted all of a day or 2 before going back into limp mode, at which point the dealership told me that the TCM would need to be replaced but is on backorder with no ETA. He also mentioned that he had about 40 other customers with this exact same issue and no resolution. It is essentially undriveable at this time due to this part being on backorder (and has been on backorder for months or even a year or 2).
Mfg Campaign: 11472789
Recall Date: Jul 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH, the vehicle failed to shift gear normally. While continuing to drive, the vehicle started operating normally. An independent mechanic diagnosed the vehicle and stated that a part of the dual clutch transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 21,717.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH, the vehicle failed to shift gear normally. While continuing to drive, the vehicle started operating normally. An independent mechanic diagnosed the vehicle and stated that a part of the dual clutch transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 21,717.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH, the vehicle failed to shift gear normally. While continuing to drive, the vehicle started operating normally. An independent mechanic diagnosed the vehicle and stated that a part of the dual clutch transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 21,717.
Mfg Campaign: 11472816
Recall Date: Jul 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Corrective Action:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Additional Notes:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Mfg Campaign: 11472533
Recall Date: Jul 6, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Corrective Action:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Additional Notes:
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Mfg Campaign: 11472533
Recall Date: Jul 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.
Corrective Action:
I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.
Additional Notes:
I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.
Mfg Campaign: 11472551
Recall Date: Jul 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter was not able to shift into the intended gear and the vehicle was not able to drive forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter was not able to shift into the intended gear and the vehicle was not able to drive forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter was not able to shift into the intended gear and the vehicle was not able to drive forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11471633
Recall Date: Jun 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.
Mfg Campaign: 11470602
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When filling the vehicle with gas the vehicle shakes uncontrollably and shuts off for about 5 minutes due to the cylenoid in the fuel tank. This year make and model has an open recall for this however my vin is not listed under the recall .
Corrective Action:
When filling the vehicle with gas the vehicle shakes uncontrollably and shuts off for about 5 minutes due to the cylenoid in the fuel tank. This year make and model has an open recall for this however my vin is not listed under the recall .
Additional Notes:
When filling the vehicle with gas the vehicle shakes uncontrollably and shuts off for about 5 minutes due to the cylenoid in the fuel tank. This year make and model has an open recall for this however my vin is not listed under the recall .
Mfg Campaign: 11470456
Recall Date: Jun 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.
Mfg Campaign: 11470533
Recall Date: Jun 22, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11470008
Recall Date: Jun 20, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11470078
Recall Date: Jun 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11470078
Recall Date: Jun 20, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11470078
Recall Date: Jun 20, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Corrective Action:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Additional Notes:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Mfg Campaign: 11468979
Recall Date: Jun 13, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Corrective Action:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Additional Notes:
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Mfg Campaign: 11468979
Recall Date: Jun 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started jerking. Once she was able to shift to the next gear the vehicle accelerated. The service engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a transmission clutch slip. The contact was notified of NHTSA Campaign Number: 18V845000 (Power Train), however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started jerking. Once she was able to shift to the next gear the vehicle accelerated. The service engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a transmission clutch slip. The contact was notified of NHTSA Campaign Number: 18V845000 (Power Train), however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started jerking. Once she was able to shift to the next gear the vehicle accelerated. The service engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a transmission clutch slip. The contact was notified of NHTSA Campaign Number: 18V845000 (Power Train), however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 82,000.
Mfg Campaign: 11468419
Recall Date: Jun 9, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury