Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while making a right turn, the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and explained that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was 92,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while making a right turn, the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and explained that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was 92,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while making a right turn, the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and explained that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was 92,500.
Mfg Campaign: 11468295
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Three of the five lug nut studs on my front passenger side wheel broke off.
Corrective Action:
Three of the five lug nut studs on my front passenger side wheel broke off.
Additional Notes:
Three of the five lug nut studs on my front passenger side wheel broke off.
Mfg Campaign: 11467633
Recall Date: Jun 5, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ever since I first purchased this car I have had issues with the automatic transmission. It feels like the gears are slipping whenever you speed up and the car also vibrates when speeding up and you can feel and hear the gears slipping. I took my car to Hagerstown Ford a little after I bought this car and told them about this and they just told me that they hooked it up to their "machine" and it told them that the transmission was fine but yet it still to this day, over 5 years later, is still doing the same thing but now it's also making a strange noise when going in faster speeds, anywhere from 50mph to 80mph, and really has me worried that the transmission is now failing. I have heard that many, many people have had issues with ford focus/fiesta's automatic transmissions around the same year as my car, a 2016.
Corrective Action:
Ever since I first purchased this car I have had issues with the automatic transmission. It feels like the gears are slipping whenever you speed up and the car also vibrates when speeding up and you can feel and hear the gears slipping. I took my car to Hagerstown Ford a little after I bought this car and told them about this and they just told me that they hooked it up to their "machine" and it told them that the transmission was fine but yet it still to this day, over 5 years later, is still doing the same thing but now it's also making a strange noise when going in faster speeds, anywhere from 50mph to 80mph, and really has me worried that the transmission is now failing. I have heard that many, many people have had issues with ford focus/fiesta's automatic transmissions around the same year as my car, a 2016.
Additional Notes:
Ever since I first purchased this car I have had issues with the automatic transmission. It feels like the gears are slipping whenever you speed up and the car also vibrates when speeding up and you can feel and hear the gears slipping. I took my car to Hagerstown Ford a little after I bought this car and told them about this and they just told me that they hooked it up to their "machine" and it told them that the transmission was fine but yet it still to this day, over 5 years later, is still doing the same thing but now it's also making a strange noise when going in faster speeds, anywhere from 50mph to 80mph, and really has me worried that the transmission is now failing. I have heard that many, many people have had issues with ford focus/fiesta's automatic transmissions around the same year as my car, a 2016.
Mfg Campaign: 11467516
Recall Date: Jun 4, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Many cars of this make, model and year have had a recall for the automatic clutch. I’ve taken it into a Ford dealer when the vehicle had around 55,000 miles and they replaced the clutch under warranty. Ford said that they extended the warranty to 7 years, 100,000 miles. My automatic clutch started doing the same thing again after about 20,000 miles after the first repair. I took it to the Ford dealer last week and they confirmed the automatic clutch was bad again but my VIN didn’t show up as being covered under the extended warranty. Their comment was “it depends on what plant the car was manufactured at.” My comment was “Ford already replaced this clutch once so it has nothing to do with where my car was manufactured at.” They would not fix it under warranty so I paid my $150 diagnostic fee and left the dealership very upset. Doesn’t make sense to me and I think Ford is purposely not covering all vehicles with this clutch problem. The vehicle is still drive-able but the faulty clutch makes the whole car shudder often, so much so that if the shudder doesn’t break the clutch it’s going to break something else.
Corrective Action:
Many cars of this make, model and year have had a recall for the automatic clutch. I’ve taken it into a Ford dealer when the vehicle had around 55,000 miles and they replaced the clutch under warranty. Ford said that they extended the warranty to 7 years, 100,000 miles. My automatic clutch started doing the same thing again after about 20,000 miles after the first repair. I took it to the Ford dealer last week and they confirmed the automatic clutch was bad again but my VIN didn’t show up as being covered under the extended warranty. Their comment was “it depends on what plant the car was manufactured at.” My comment was “Ford already replaced this clutch once so it has nothing to do with where my car was manufactured at.” They would not fix it under warranty so I paid my $150 diagnostic fee and left the dealership very upset. Doesn’t make sense to me and I think Ford is purposely not covering all vehicles with this clutch problem. The vehicle is still drive-able but the faulty clutch makes the whole car shudder often, so much so that if the shudder doesn’t break the clutch it’s going to break something else.
Additional Notes:
Many cars of this make, model and year have had a recall for the automatic clutch. I’ve taken it into a Ford dealer when the vehicle had around 55,000 miles and they replaced the clutch under warranty. Ford said that they extended the warranty to 7 years, 100,000 miles. My automatic clutch started doing the same thing again after about 20,000 miles after the first repair. I took it to the Ford dealer last week and they confirmed the automatic clutch was bad again but my VIN didn’t show up as being covered under the extended warranty. Their comment was “it depends on what plant the car was manufactured at.” My comment was “Ford already replaced this clutch once so it has nothing to do with where my car was manufactured at.” They would not fix it under warranty so I paid my $150 diagnostic fee and left the dealership very upset. Doesn’t make sense to me and I think Ford is purposely not covering all vehicles with this clutch problem. The vehicle is still drive-able but the faulty clutch makes the whole car shudder often, so much so that if the shudder doesn’t break the clutch it’s going to break something else.
Mfg Campaign: 11467071
Recall Date: Jun 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 35 MPH, the vehicle started vibrating and almost stalled; however, once the contact accelerated, the vehicle continued driving normally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission was slipping. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 6,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 35 MPH, the vehicle started vibrating and almost stalled; however, once the contact accelerated, the vehicle continued driving normally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission was slipping. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 6,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 35 MPH, the vehicle started vibrating and almost stalled; however, once the contact accelerated, the vehicle continued driving normally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission was slipping. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 6,000.
Mfg Campaign: 11467024
Recall Date: Jun 1, 2022
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
This is a lug nut-related complaint regarding the swelling and distorting of your tire factory installed lug nuts. I was not able to be remove lugnuts with the cars provided lug wrench. I was left stranded in a parking lot with a flat tire and had to drive the car with the flat tire to a local Firestone dealer, to have them remove and replace the damaged tire because I couldn't remove the tire after several attempts. an hour later I had several people try and help, It was a nightmare with my 90 year old mother. I should contact a lawyer, this is very unsafe if stranded on the highway. Ford needs to recall and replace all lug nuts. ASAP!
Corrective Action:
This is a lug nut-related complaint regarding the swelling and distorting of your tire factory installed lug nuts. I was not able to be remove lugnuts with the cars provided lug wrench. I was left stranded in a parking lot with a flat tire and had to drive the car with the flat tire to a local Firestone dealer, to have them remove and replace the damaged tire because I couldn't remove the tire after several attempts. an hour later I had several people try and help, It was a nightmare with my 90 year old mother. I should contact a lawyer, this is very unsafe if stranded on the highway. Ford needs to recall and replace all lug nuts. ASAP!
Additional Notes:
This is a lug nut-related complaint regarding the swelling and distorting of your tire factory installed lug nuts. I was not able to be remove lugnuts with the cars provided lug wrench. I was left stranded in a parking lot with a flat tire and had to drive the car with the flat tire to a local Firestone dealer, to have them remove and replace the damaged tire because I couldn't remove the tire after several attempts. an hour later I had several people try and help, It was a nightmare with my 90 year old mother. I should contact a lawyer, this is very unsafe if stranded on the highway. Ford needs to recall and replace all lug nuts. ASAP!
Mfg Campaign: 11466206
Recall Date: May 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while at a traffic light and attempting to accelerate, the vehicle started shuddering while shifting gear. There were no warning lights illuminated. The contact drove the vehicle to an independent mechanic. The vehicle was diagnosed and the contact was informed that the DPS6 clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while at a traffic light and attempting to accelerate, the vehicle started shuddering while shifting gear. There were no warning lights illuminated. The contact drove the vehicle to an independent mechanic. The vehicle was diagnosed and the contact was informed that the DPS6 clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while at a traffic light and attempting to accelerate, the vehicle started shuddering while shifting gear. There were no warning lights illuminated. The contact drove the vehicle to an independent mechanic. The vehicle was diagnosed and the contact was informed that the DPS6 clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Mfg Campaign: 11466241
Recall Date: May 26, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Mfg Campaign: 11465122
Recall Date: May 18, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Mfg Campaign: 11465122
Recall Date: May 18, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.
Mfg Campaign: 11465052
Recall Date: May 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated and started shuddering. There was no warning light illuminated. The contact was able to continue to drive. The contact stated that the failure had been reoccurring increasingly while driving from a complete stop. The vehicle was taken to an independent mechanic where the failure was diagnosed as a transmission failure associated with Ford Technical Service Bulletin Number: 19N08. The local dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Number: 19N08 due to the manufactured date of the vehicle. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated and started shuddering. There was no warning light illuminated. The contact was able to continue to drive. The contact stated that the failure had been reoccurring increasingly while driving from a complete stop. The vehicle was taken to an independent mechanic where the failure was diagnosed as a transmission failure associated with Ford Technical Service Bulletin Number: 19N08. The local dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Number: 19N08 due to the manufactured date of the vehicle. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated and started shuddering. There was no warning light illuminated. The contact was able to continue to drive. The contact stated that the failure had been reoccurring increasingly while driving from a complete stop. The vehicle was taken to an independent mechanic where the failure was diagnosed as a transmission failure associated with Ford Technical Service Bulletin Number: 19N08. The local dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Number: 19N08 due to the manufactured date of the vehicle. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 77,000.
Mfg Campaign: 11464807
Recall Date: May 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal as the service engine light would illuminate on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the transmission had failed and needed to be replaced. The contact was also informed that the vehicle was not under recall or warranty for the failure. The manufacturer was notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal as the service engine light would illuminate on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the transmission had failed and needed to be replaced. The contact was also informed that the vehicle was not under recall or warranty for the failure. The manufacturer was notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal as the service engine light would illuminate on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the transmission had failed and needed to be replaced. The contact was also informed that the vehicle was not under recall or warranty for the failure. The manufacturer was notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
Mfg Campaign: 11464849
Recall Date: May 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Mfg Campaign: 11464419
Recall Date: May 12, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Mfg Campaign: 11464419
Recall Date: May 12, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Mfg Campaign: 11464169
Recall Date: May 11, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Corrective Action:
The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Additional Notes:
The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Mfg Campaign: 11463588
Recall Date: May 6, 2022
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Lug nuts have expanded and have to be replaced. This is a known safety issue and a recall needs to take place.
Corrective Action:
Lug nuts have expanded and have to be replaced. This is a known safety issue and a recall needs to take place.
Additional Notes:
Lug nuts have expanded and have to be replaced. This is a known safety issue and a recall needs to take place.
Mfg Campaign: 11463678
Recall Date: May 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission slips going from first to second gear. Was told the clutches have went bad.
Corrective Action:
The transmission slips going from first to second gear. Was told the clutches have went bad.
Additional Notes:
The transmission slips going from first to second gear. Was told the clutches have went bad.
Mfg Campaign: 11462214
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the fuel gauge was not reading the correct fuel level. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the fuel gauge was not reading the correct fuel level. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the fuel gauge was not reading the correct fuel level. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 67,000.
Mfg Campaign: 11462231
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while accelerating, the vehicle would hesitate while shifting gear and then lunge forward. The contact stated that the failure was ongoing. The contact stated no warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was taken to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while accelerating, the vehicle would hesitate while shifting gear and then lunge forward. The contact stated that the failure was ongoing. The contact stated no warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was taken to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while accelerating, the vehicle would hesitate while shifting gear and then lunge forward. The contact stated that the failure was ongoing. The contact stated no warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was taken to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,000.
Mfg Campaign: 11462097
Recall Date: Apr 25, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury