Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaking from the head gasket due to poor engine design. Safety of passengers in and outside the vehicle. Vehicle was running hot and possibly could have caused A major malfunction and blew the engine. This has been confirmed by a dealership and an independent service dealer. The check engine light only threw codes for a cylinder 2 misfire. After replacing all spark plug. the problem of the leaking coolant was then noticed without a warning light.
Corrective Action:
Engine coolant leaking from the head gasket due to poor engine design. Safety of passengers in and outside the vehicle. Vehicle was running hot and possibly could have caused A major malfunction and blew the engine. This has been confirmed by a dealership and an independent service dealer. The check engine light only threw codes for a cylinder 2 misfire. After replacing all spark plug. the problem of the leaking coolant was then noticed without a warning light.
Additional Notes:
Engine coolant leaking from the head gasket due to poor engine design. Safety of passengers in and outside the vehicle. Vehicle was running hot and possibly could have caused A major malfunction and blew the engine. This has been confirmed by a dealership and an independent service dealer. The check engine light only threw codes for a cylinder 2 misfire. After replacing all spark plug. the problem of the leaking coolant was then noticed without a warning light.
Mfg Campaign: 11497669
Recall Date: Dec 15, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light illuminated, and the vehicle was overheating. The contact inspected the vehicle and became aware that there was no coolant in the reservoir. The contact added coolant to the reservoir. The vehicle was taken to an independent mechanic, and the mechanic stated that cylinder #2 misfired and the engine needed to be replaced. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 77,200.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light illuminated, and the vehicle was overheating. The contact inspected the vehicle and became aware that there was no coolant in the reservoir. The contact added coolant to the reservoir. The vehicle was taken to an independent mechanic, and the mechanic stated that cylinder #2 misfired and the engine needed to be replaced. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 77,200.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light illuminated, and the vehicle was overheating. The contact inspected the vehicle and became aware that there was no coolant in the reservoir. The contact added coolant to the reservoir. The vehicle was taken to an independent mechanic, and the mechanic stated that cylinder #2 misfired and the engine needed to be replaced. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 77,200.
Mfg Campaign: 11497033
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk will just randomly open. Parked with no keys in it. Also when driving down the road.
Corrective Action:
Trunk will just randomly open. Parked with no keys in it. Also when driving down the road.
Additional Notes:
Trunk will just randomly open. Parked with no keys in it. Also when driving down the road.
Mfg Campaign: 11496867
Recall Date: Dec 10, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Flex plate “Flywheel” has been replaced 3 times due to cracking. First time replaced the end of 2021 the two other replacements have occurred in 2022. There is a re-call for the same issue but only on the 1.5L and 1.6L Ford Escape Ecoboost. This recall should have been across all models with these motors. This issue causes a safety hazard due to motor running rough and loosing power and stalling while operating. Nov 21, September 22 and December 22 months of occurrence.
Corrective Action:
Flex plate “Flywheel” has been replaced 3 times due to cracking. First time replaced the end of 2021 the two other replacements have occurred in 2022. There is a re-call for the same issue but only on the 1.5L and 1.6L Ford Escape Ecoboost. This recall should have been across all models with these motors. This issue causes a safety hazard due to motor running rough and loosing power and stalling while operating. Nov 21, September 22 and December 22 months of occurrence.
Additional Notes:
Flex plate “Flywheel” has been replaced 3 times due to cracking. First time replaced the end of 2021 the two other replacements have occurred in 2022. There is a re-call for the same issue but only on the 1.5L and 1.6L Ford Escape Ecoboost. This recall should have been across all models with these motors. This issue causes a safety hazard due to motor running rough and loosing power and stalling while operating. Nov 21, September 22 and December 22 months of occurrence.
Mfg Campaign: 11496586
Recall Date: Dec 8, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Corrective Action:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Additional Notes:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Mfg Campaign: 11495897
Recall Date: Dec 3, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Corrective Action:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Additional Notes:
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
Mfg Campaign: 11495897
Recall Date: Dec 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Corrective Action:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Additional Notes:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Mfg Campaign: 11495406
Recall Date: Nov 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Corrective Action:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Additional Notes:
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.
Mfg Campaign: 11495406
Recall Date: Nov 29, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a silver 2016 ford fusion the problem is the latching from driver door and rear right side door . I take very good care of my cars for this to happen twice is not my doings but the car. I was off to do some errands I opened my driver side door I got in and closed the door and it shut completely I started to drive off I came to a stop where I was turning right, when I turned right my door opened and I almost crash to a car that was coming straight . I fixed the door latch then a couple weeks later the same thing happens to the rear right side door thankfully there was no car or objects near me i could have crashed into .
Corrective Action:
I have a silver 2016 ford fusion the problem is the latching from driver door and rear right side door . I take very good care of my cars for this to happen twice is not my doings but the car. I was off to do some errands I opened my driver side door I got in and closed the door and it shut completely I started to drive off I came to a stop where I was turning right, when I turned right my door opened and I almost crash to a car that was coming straight . I fixed the door latch then a couple weeks later the same thing happens to the rear right side door thankfully there was no car or objects near me i could have crashed into .
Additional Notes:
I have a silver 2016 ford fusion the problem is the latching from driver door and rear right side door . I take very good care of my cars for this to happen twice is not my doings but the car. I was off to do some errands I opened my driver side door I got in and closed the door and it shut completely I started to drive off I came to a stop where I was turning right, when I turned right my door opened and I almost crash to a car that was coming straight . I fixed the door latch then a couple weeks later the same thing happens to the rear right side door thankfully there was no car or objects near me i could have crashed into .
Mfg Campaign: 11494941
Recall Date: Nov 26, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving my car on the interstate at 75 mph and had the cruise control on when the wrench light came on and the car started slowing down and losing power. I pulled over and shut the car off for a few min, started driving, and it did it again. A couple of mechanics I've talked to said it could be the throttle body positron sensor or the throttle body itself. I've had the fuel pump and fuel pump modulator and relays checked. I've also had the spark plugs checked and changed and the issue was still there. The car has a mileage of 71,000. The car is still not fixed at this time.
Corrective Action:
I was driving my car on the interstate at 75 mph and had the cruise control on when the wrench light came on and the car started slowing down and losing power. I pulled over and shut the car off for a few min, started driving, and it did it again. A couple of mechanics I've talked to said it could be the throttle body positron sensor or the throttle body itself. I've had the fuel pump and fuel pump modulator and relays checked. I've also had the spark plugs checked and changed and the issue was still there. The car has a mileage of 71,000. The car is still not fixed at this time.
Additional Notes:
I was driving my car on the interstate at 75 mph and had the cruise control on when the wrench light came on and the car started slowing down and losing power. I pulled over and shut the car off for a few min, started driving, and it did it again. A couple of mechanics I've talked to said it could be the throttle body positron sensor or the throttle body itself. I've had the fuel pump and fuel pump modulator and relays checked. I've also had the spark plugs checked and changed and the issue was still there. The car has a mileage of 71,000. The car is still not fixed at this time.
Mfg Campaign: 11494972
Recall Date: Nov 26, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 11/18/22, I left the house to pick my son up from school. Several blocks later, I tried to stop at a stop sign and found I had no brakes. The brake pedal pushed all the way to the floor with no resistance and little effect. Prior to this moment, there was no indication of brake troubles. Thankfully, I was not yet in the school zone, which could have been disastrous. I was able to slowly navigate back home, where we checked and filled the brake fluid, which promptly and completely drained on our driveway. Only after this time did the low brake fluid light come on. I had to have my car towed to a mechanic, where they found the right front brake hose was split open and the left front hose was bulging dangerously. Both front hoses were replaced, costing over $400 in parts, labor, and towing.
Corrective Action:
On 11/18/22, I left the house to pick my son up from school. Several blocks later, I tried to stop at a stop sign and found I had no brakes. The brake pedal pushed all the way to the floor with no resistance and little effect. Prior to this moment, there was no indication of brake troubles. Thankfully, I was not yet in the school zone, which could have been disastrous. I was able to slowly navigate back home, where we checked and filled the brake fluid, which promptly and completely drained on our driveway. Only after this time did the low brake fluid light come on. I had to have my car towed to a mechanic, where they found the right front brake hose was split open and the left front hose was bulging dangerously. Both front hoses were replaced, costing over $400 in parts, labor, and towing.
Additional Notes:
On 11/18/22, I left the house to pick my son up from school. Several blocks later, I tried to stop at a stop sign and found I had no brakes. The brake pedal pushed all the way to the floor with no resistance and little effect. Prior to this moment, there was no indication of brake troubles. Thankfully, I was not yet in the school zone, which could have been disastrous. I was able to slowly navigate back home, where we checked and filled the brake fluid, which promptly and completely drained on our driveway. Only after this time did the low brake fluid light come on. I had to have my car towed to a mechanic, where they found the right front brake hose was split open and the left front hose was bulging dangerously. Both front hoses were replaced, costing over $400 in parts, labor, and towing.
Mfg Campaign: 11494851
Recall Date: Nov 25, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake lines ruptured and the pedal went to the floor on the drivers side front wheel. It is in for service right now at Auto ER at 2383 SW Archer Rd, Gainesville, FL 32608.
Corrective Action:
The brake lines ruptured and the pedal went to the floor on the drivers side front wheel. It is in for service right now at Auto ER at 2383 SW Archer Rd, Gainesville, FL 32608.
Additional Notes:
The brake lines ruptured and the pedal went to the floor on the drivers side front wheel. It is in for service right now at Auto ER at 2383 SW Archer Rd, Gainesville, FL 32608.
Mfg Campaign: 11494931
Recall Date: Nov 25, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Trunk opens randomly. As seen on many forums it is a common problem. Ford dealer wanted a diag fee with no promises to fix.
Corrective Action:
Trunk opens randomly. As seen on many forums it is a common problem. Ford dealer wanted a diag fee with no promises to fix.
Additional Notes:
Trunk opens randomly. As seen on many forums it is a common problem. Ford dealer wanted a diag fee with no promises to fix.
Mfg Campaign: 11494759
Recall Date: Nov 23, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR REPAIRS.
Corrective Action:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR REPAIRS.
Additional Notes:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR REPAIRS.
Mfg Campaign: 11494530
Recall Date: Nov 22, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Corrective Action:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Additional Notes:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Mfg Campaign: 11494177
Recall Date: Nov 18, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Corrective Action:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Additional Notes:
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Mfg Campaign: 11494177
Recall Date: Nov 18, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Over the last few months, the trunk has been opening randomly - this has happened while parked in the driveway, reversing out of the driveway and also while driving. Sometimes when I close the trunk, it stays shut. Other times, it just pops back open and I can hear to mechanism whirring to unlatch.
Corrective Action:
Over the last few months, the trunk has been opening randomly - this has happened while parked in the driveway, reversing out of the driveway and also while driving. Sometimes when I close the trunk, it stays shut. Other times, it just pops back open and I can hear to mechanism whirring to unlatch.
Additional Notes:
Over the last few months, the trunk has been opening randomly - this has happened while parked in the driveway, reversing out of the driveway and also while driving. Sometimes when I close the trunk, it stays shut. Other times, it just pops back open and I can hear to mechanism whirring to unlatch.
Mfg Campaign: 11494048
Recall Date: Nov 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR EXPENSES RELATING TO THE RECALL.
Corrective Action:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR EXPENSES RELATING TO THE RECALL.
Additional Notes:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR EXPENSES RELATING TO THE RECALL.
Mfg Campaign: 11493453
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving around 35 mph I turned on cruise control and shortly after lost acceleration and power to the engine. I put the vehicle in park and pressed the engine start and the engine turned back on like normal. The next day while driving I lost power again while going about 15 mph. The car randomly loses acceleration and pressing the accelerator does nothing. The "Full Accessory Power Active" message popped up. The check engine light is on and shows code P1450. This is so dangerous since you have no warning and it can happen at any time and any speed. I am taking the car into the dealer to inspect.
Corrective Action:
While driving around 35 mph I turned on cruise control and shortly after lost acceleration and power to the engine. I put the vehicle in park and pressed the engine start and the engine turned back on like normal. The next day while driving I lost power again while going about 15 mph. The car randomly loses acceleration and pressing the accelerator does nothing. The "Full Accessory Power Active" message popped up. The check engine light is on and shows code P1450. This is so dangerous since you have no warning and it can happen at any time and any speed. I am taking the car into the dealer to inspect.
Additional Notes:
While driving around 35 mph I turned on cruise control and shortly after lost acceleration and power to the engine. I put the vehicle in park and pressed the engine start and the engine turned back on like normal. The next day while driving I lost power again while going about 15 mph. The car randomly loses acceleration and pressing the accelerator does nothing. The "Full Accessory Power Active" message popped up. The check engine light is on and shows code P1450. This is so dangerous since you have no warning and it can happen at any time and any speed. I am taking the car into the dealer to inspect.
Mfg Campaign: 11493295
Recall Date: Nov 12, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving at a high rate of speed the vehicle’s brakes completely failed nearly causing a serious crash. The car ended up rolling up and over a median causing damage to the vehicle. Upon inspection the from right brake hose ruptured causing a complete loss of brake fluid and loss of braking ability.
Corrective Action:
While driving at a high rate of speed the vehicle’s brakes completely failed nearly causing a serious crash. The car ended up rolling up and over a median causing damage to the vehicle. Upon inspection the from right brake hose ruptured causing a complete loss of brake fluid and loss of braking ability.
Additional Notes:
While driving at a high rate of speed the vehicle’s brakes completely failed nearly causing a serious crash. The car ended up rolling up and over a median causing damage to the vehicle. Upon inspection the from right brake hose ruptured causing a complete loss of brake fluid and loss of braking ability.
Mfg Campaign: 11493001
Recall Date: Nov 10, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury