Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact referenced NHTSA Recall Number 22V413000 (Power Train). The contact stated after the gear shifter was placed in drive(D) and she placed her foot on the accelerator pedal, the vehicle failed to respond. The contact stated that a friend checked under the hood of the vehicle and noticed that the shifter cable bushing had detached. The contact’s friend was able to reattach the shifter cable bushing and the vehicle operated as needed. The contact then stated that the friend had place his foot on the accelerator pedal to engage the vehicle then immediately engaged the parking brake to park the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced; however, the part to do the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact referenced NHTSA Recall Number 22V413000 (Power Train). The contact stated after the gear shifter was placed in drive(D) and she placed her foot on the accelerator pedal, the vehicle failed to respond. The contact stated that a friend checked under the hood of the vehicle and noticed that the shifter cable bushing had detached. The contact’s friend was able to reattach the shifter cable bushing and the vehicle operated as needed. The contact then stated that the friend had place his foot on the accelerator pedal to engage the vehicle then immediately engaged the parking brake to park the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced; however, the part to do the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact referenced NHTSA Recall Number 22V413000 (Power Train). The contact stated after the gear shifter was placed in drive(D) and she placed her foot on the accelerator pedal, the vehicle failed to respond. The contact stated that a friend checked under the hood of the vehicle and noticed that the shifter cable bushing had detached. The contact’s friend was able to reattach the shifter cable bushing and the vehicle operated as needed. The contact then stated that the friend had place his foot on the accelerator pedal to engage the vehicle then immediately engaged the parking brake to park the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced; however, the part to do the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 70,000.
Mfg Campaign: 11481043
Recall Date: Aug 24, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while his daughter was driving at an undisclosed speed, she experienced a failure with the transmission. The vehicle was not drivable. The driver towed the vehicle to an independent mechanic and was informed that the transmission linkage needed to be replaced. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while his daughter was driving at an undisclosed speed, she experienced a failure with the transmission. The vehicle was not drivable. The driver towed the vehicle to an independent mechanic and was informed that the transmission linkage needed to be replaced. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while his daughter was driving at an undisclosed speed, she experienced a failure with the transmission. The vehicle was not drivable. The driver towed the vehicle to an independent mechanic and was informed that the transmission linkage needed to be replaced. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
Mfg Campaign: 11480208
Recall Date: Aug 19, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I am writing to let you know of my current difficulties in fixing my Ford Fusion 2016 that had an issue with the door latch. As this problem prevented the door from closing, which raised a safety concern while driving. A recent recall from Ford under the recall number 20S15 (attached) was released on March 24, 2020, to fix this issue for Fiesta, Fusion, and MKZ. My car fits exactly the affected vehicle's description in the recall. Yet, the certified dealer and Ford decided not to include this in the recall, and I had to pay out of pocket (attached) as the current condition is not safe to drive the car without fixing the door latch. I believe my car should be included in this recall as it is affected by the same problem they described in their announcement.
Corrective Action:
I am writing to let you know of my current difficulties in fixing my Ford Fusion 2016 that had an issue with the door latch. As this problem prevented the door from closing, which raised a safety concern while driving. A recent recall from Ford under the recall number 20S15 (attached) was released on March 24, 2020, to fix this issue for Fiesta, Fusion, and MKZ. My car fits exactly the affected vehicle's description in the recall. Yet, the certified dealer and Ford decided not to include this in the recall, and I had to pay out of pocket (attached) as the current condition is not safe to drive the car without fixing the door latch. I believe my car should be included in this recall as it is affected by the same problem they described in their announcement.
Additional Notes:
I am writing to let you know of my current difficulties in fixing my Ford Fusion 2016 that had an issue with the door latch. As this problem prevented the door from closing, which raised a safety concern while driving. A recent recall from Ford under the recall number 20S15 (attached) was released on March 24, 2020, to fix this issue for Fiesta, Fusion, and MKZ. My car fits exactly the affected vehicle's description in the recall. Yet, the certified dealer and Ford decided not to include this in the recall, and I had to pay out of pocket (attached) as the current condition is not safe to drive the car without fixing the door latch. I believe my car should be included in this recall as it is affected by the same problem they described in their announcement.
Mfg Campaign: 11480232
Recall Date: Aug 19, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was stuck in a neutral position. There were no warning indicator lights illuminated. The contact received notification of NHTSA Campaign Number:22V413000 (Power Train ). However, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic who informed the bushing continued to pop off. The local dealer was contacted and informed the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called another local dealer, Fitts Ford 8000 Auto Dr, Riverside, CA 92504 but the vehicle was not diagnosed or repaired. The failure mileage was approximately 137,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was stuck in a neutral position. There were no warning indicator lights illuminated. The contact received notification of NHTSA Campaign Number:22V413000 (Power Train ). However, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic who informed the bushing continued to pop off. The local dealer was contacted and informed the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called another local dealer, Fitts Ford 8000 Auto Dr, Riverside, CA 92504 but the vehicle was not diagnosed or repaired. The failure mileage was approximately 137,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was stuck in a neutral position. There were no warning indicator lights illuminated. The contact received notification of NHTSA Campaign Number:22V413000 (Power Train ). However, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic who informed the bushing continued to pop off. The local dealer was contacted and informed the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called another local dealer, Fitts Ford 8000 Auto Dr, Riverside, CA 92504 but the vehicle was not diagnosed or repaired. The failure mileage was approximately 137,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
Mfg Campaign: 11479619
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
Potential Consequences:
Head gasket failed at 75,000 miles and allowed coolant to mix with oil causing the engine to fail and needing to be replaced. Needless to say this is a very costly repair that I feel is Ford Motor Co. responsibility. This is far too frequent issue not to receive compensation
Corrective Action:
Head gasket failed at 75,000 miles and allowed coolant to mix with oil causing the engine to fail and needing to be replaced. Needless to say this is a very costly repair that I feel is Ford Motor Co. responsibility. This is far too frequent issue not to receive compensation
Additional Notes:
Head gasket failed at 75,000 miles and allowed coolant to mix with oil causing the engine to fail and needing to be replaced. Needless to say this is a very costly repair that I feel is Ford Motor Co. responsibility. This is far too frequent issue not to receive compensation
Mfg Campaign: 11479123
Recall Date: Aug 13, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes failed while driving at low speed. Found brake fluid on inside of drivers side front. Broken brake line
Corrective Action:
Brakes failed while driving at low speed. Found brake fluid on inside of drivers side front. Broken brake line
Additional Notes:
Brakes failed while driving at low speed. Found brake fluid on inside of drivers side front. Broken brake line
Mfg Campaign: 11478953
Recall Date: Aug 12, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I started getting a check engine light on the car, hooked up obd miss fire cylinder 3, changed ALL the plugs and coil pack for cylinder 3. Cleared codes, ran fine for about 5 days. Misfire on cylinder 3 again, swapped cylinder 2and 3 coil packs, still misfire on cylinder 3 pulled plug, brand new mind you, looked horrible, cleaned it and swapped it with cylinder 2 plug, still misfire cylinder 3, car seemed to run fine when at higher rpm, but at idle was rough. Wife went to leave later in car….. engine coolant over temp came on, I get to the house, and notice that the coolant tank was low, added some coolant, started it back up, coolant seemed to disappear. Checked the dipstick… oil was a milky color so it’s either bad head or bad gasket. Upon looking this problem up there seems to be A LOT of problems with this design on fords motors where coolant is getting into one of the cylinders and ruining the engine.
Corrective Action:
I started getting a check engine light on the car, hooked up obd miss fire cylinder 3, changed ALL the plugs and coil pack for cylinder 3. Cleared codes, ran fine for about 5 days. Misfire on cylinder 3 again, swapped cylinder 2and 3 coil packs, still misfire on cylinder 3 pulled plug, brand new mind you, looked horrible, cleaned it and swapped it with cylinder 2 plug, still misfire cylinder 3, car seemed to run fine when at higher rpm, but at idle was rough. Wife went to leave later in car….. engine coolant over temp came on, I get to the house, and notice that the coolant tank was low, added some coolant, started it back up, coolant seemed to disappear. Checked the dipstick… oil was a milky color so it’s either bad head or bad gasket. Upon looking this problem up there seems to be A LOT of problems with this design on fords motors where coolant is getting into one of the cylinders and ruining the engine.
Additional Notes:
I started getting a check engine light on the car, hooked up obd miss fire cylinder 3, changed ALL the plugs and coil pack for cylinder 3. Cleared codes, ran fine for about 5 days. Misfire on cylinder 3 again, swapped cylinder 2and 3 coil packs, still misfire on cylinder 3 pulled plug, brand new mind you, looked horrible, cleaned it and swapped it with cylinder 2 plug, still misfire cylinder 3, car seemed to run fine when at higher rpm, but at idle was rough. Wife went to leave later in car….. engine coolant over temp came on, I get to the house, and notice that the coolant tank was low, added some coolant, started it back up, coolant seemed to disappear. Checked the dipstick… oil was a milky color so it’s either bad head or bad gasket. Upon looking this problem up there seems to be A LOT of problems with this design on fords motors where coolant is getting into one of the cylinders and ruining the engine.
Mfg Campaign: 11478114
Recall Date: Aug 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER CABLE BUSHING SAFETY RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL 22S43/22V413. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURE DESCRIBED IN THE RECALL. THE VEHICLE WAS REPAIRED.
Corrective Action:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER CABLE BUSHING SAFETY RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL 22S43/22V413. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURE DESCRIBED IN THE RECALL. THE VEHICLE WAS REPAIRED.
Additional Notes:
2016 FORD FUSION. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER CABLE BUSHING SAFETY RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL 22S43/22V413. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURE DESCRIBED IN THE RECALL. THE VEHICLE WAS REPAIRED.
Mfg Campaign: 11478165
Recall Date: Aug 8, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I received a letter that there was a recall on my car but that the vehicle was still drivable, so I continued to drive my car as normal. My daughter drove to her friend house where she simply put the car in park, not even turning off the engine, and 5 minutes later when she attempted to put the car in drive the car would not shift. There were no indicators on the dash that indicated what the problem was. This happened at 10:05pm. The car was parked in the middle of a circle in a housing complex. Around 12:03, after not being able to get a tow from anywhere else, we decided to start the online process of dispatching a tow through the Ford website. There were no tow trucks available at the time so my daughter decided to sit with the car until a tow truck was available to insure the car wouldn’t roll off and hit another vehicle. Around 2:27am my daughter woke up to people breaking into cars in the circle. (A police report will be later provided.) THANKFULLY she seen them before they seen her and was able to scare them off without getting hurt. Around 4:31am she received a call from Ford stating that a tow service will be provided due to the recall and that FORD will reimburse for the tow service. (This call was stated as being recorded so there should be evidence on FORD in of this) The original ETA was giving at 5:17am for 180-210 minutes. A tow truck did not come until 10:07. Leaving my daughter stranded in a clear unsafe situation for about 12 hours. It was NEVER suggested by the Ford representative or the website that i will have to get my car towed to the Dealership. After speaking to someone at the Dealership and the Customer Service Relation department i was told not only was it our fault for not getting the vehicle told to the Dealership but i will not be reimbursed for the previous tow (like i was told) but i will have to pay to get another tow to the Dealership. I was also told that they will not be able to provide me with a loan car until OCTOBER!
Corrective Action:
I received a letter that there was a recall on my car but that the vehicle was still drivable, so I continued to drive my car as normal. My daughter drove to her friend house where she simply put the car in park, not even turning off the engine, and 5 minutes later when she attempted to put the car in drive the car would not shift. There were no indicators on the dash that indicated what the problem was. This happened at 10:05pm. The car was parked in the middle of a circle in a housing complex. Around 12:03, after not being able to get a tow from anywhere else, we decided to start the online process of dispatching a tow through the Ford website. There were no tow trucks available at the time so my daughter decided to sit with the car until a tow truck was available to insure the car wouldn’t roll off and hit another vehicle. Around 2:27am my daughter woke up to people breaking into cars in the circle. (A police report will be later provided.) THANKFULLY she seen them before they seen her and was able to scare them off without getting hurt. Around 4:31am she received a call from Ford stating that a tow service will be provided due to the recall and that FORD will reimburse for the tow service. (This call was stated as being recorded so there should be evidence on FORD in of this) The original ETA was giving at 5:17am for 180-210 minutes. A tow truck did not come until 10:07. Leaving my daughter stranded in a clear unsafe situation for about 12 hours. It was NEVER suggested by the Ford representative or the website that i will have to get my car towed to the Dealership. After speaking to someone at the Dealership and the Customer Service Relation department i was told not only was it our fault for not getting the vehicle told to the Dealership but i will not be reimbursed for the previous tow (like i was told) but i will have to pay to get another tow to the Dealership. I was also told that they will not be able to provide me with a loan car until OCTOBER!
Additional Notes:
I received a letter that there was a recall on my car but that the vehicle was still drivable, so I continued to drive my car as normal. My daughter drove to her friend house where she simply put the car in park, not even turning off the engine, and 5 minutes later when she attempted to put the car in drive the car would not shift. There were no indicators on the dash that indicated what the problem was. This happened at 10:05pm. The car was parked in the middle of a circle in a housing complex. Around 12:03, after not being able to get a tow from anywhere else, we decided to start the online process of dispatching a tow through the Ford website. There were no tow trucks available at the time so my daughter decided to sit with the car until a tow truck was available to insure the car wouldn’t roll off and hit another vehicle. Around 2:27am my daughter woke up to people breaking into cars in the circle. (A police report will be later provided.) THANKFULLY she seen them before they seen her and was able to scare them off without getting hurt. Around 4:31am she received a call from Ford stating that a tow service will be provided due to the recall and that FORD will reimburse for the tow service. (This call was stated as being recorded so there should be evidence on FORD in of this) The original ETA was giving at 5:17am for 180-210 minutes. A tow truck did not come until 10:07. Leaving my daughter stranded in a clear unsafe situation for about 12 hours. It was NEVER suggested by the Ford representative or the website that i will have to get my car towed to the Dealership. After speaking to someone at the Dealership and the Customer Service Relation department i was told not only was it our fault for not getting the vehicle told to the Dealership but i will not be reimbursed for the previous tow (like i was told) but i will have to pay to get another tow to the Dealership. I was also told that they will not be able to provide me with a loan car until OCTOBER!
Mfg Campaign: 11478254
Recall Date: Aug 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car won’t shift into gear. It’s stuck in neutral
Corrective Action:
My car won’t shift into gear. It’s stuck in neutral
Additional Notes:
My car won’t shift into gear. It’s stuck in neutral
Mfg Campaign: 11477694
Recall Date: Aug 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car shifts and jerks between gears
Corrective Action:
Car shifts and jerks between gears
Additional Notes:
Car shifts and jerks between gears
Mfg Campaign: 11477504
Recall Date: Aug 4, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started noticing white smoke come from exhaust looked for a coolant leak and couldn’t see any. Was topping all fluids after oil change in July 2022 this is all when I started noticing the white smoke. Come to find out there is coolant intrusion in one of the cylinders. Talked to 3 master techs from different ford dealerships and they all had said that there is not amount of preventative maintenance that could have been done to try and stop the issue. If I would have known about issue before buying would not have bought the car. Ford says that if you replace the head gasket and there is no damage to from intrusion that the issue will happen again. But if you buy there new long block kit that will fix the issue. Not sure why this isn’t a recall when there was nothing that could have been done.
Corrective Action:
Started noticing white smoke come from exhaust looked for a coolant leak and couldn’t see any. Was topping all fluids after oil change in July 2022 this is all when I started noticing the white smoke. Come to find out there is coolant intrusion in one of the cylinders. Talked to 3 master techs from different ford dealerships and they all had said that there is not amount of preventative maintenance that could have been done to try and stop the issue. If I would have known about issue before buying would not have bought the car. Ford says that if you replace the head gasket and there is no damage to from intrusion that the issue will happen again. But if you buy there new long block kit that will fix the issue. Not sure why this isn’t a recall when there was nothing that could have been done.
Additional Notes:
Started noticing white smoke come from exhaust looked for a coolant leak and couldn’t see any. Was topping all fluids after oil change in July 2022 this is all when I started noticing the white smoke. Come to find out there is coolant intrusion in one of the cylinders. Talked to 3 master techs from different ford dealerships and they all had said that there is not amount of preventative maintenance that could have been done to try and stop the issue. If I would have known about issue before buying would not have bought the car. Ford says that if you replace the head gasket and there is no damage to from intrusion that the issue will happen again. But if you buy there new long block kit that will fix the issue. Not sure why this isn’t a recall when there was nothing that could have been done.
Mfg Campaign: 11477612
Recall Date: Aug 4, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At about 108,000 miles I had coolant intrusion into the engine. I was quoted $8,800 to replace the short block. My car was only worth $10,000 as quoted by CarMax so I will not be making the fix which is what most people with this issue are doing.
Corrective Action:
At about 108,000 miles I had coolant intrusion into the engine. I was quoted $8,800 to replace the short block. My car was only worth $10,000 as quoted by CarMax so I will not be making the fix which is what most people with this issue are doing.
Additional Notes:
At about 108,000 miles I had coolant intrusion into the engine. I was quoted $8,800 to replace the short block. My car was only worth $10,000 as quoted by CarMax so I will not be making the fix which is what most people with this issue are doing.
Mfg Campaign: 11477332
Recall Date: Aug 3, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
Mfg Campaign: 11477101
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
December 2021 right front brake hose failed. Was replaced. July 2022 left front brake line failed . in shop to be replaced. Brake failure puts all in vehicle at risk as well anyone in vehicle i was following. there was no warning just a "pop" and no breaks when pedal was pushed. December 2021 occurred at 87437 miles July 2022 occurred at 94040 miles this is a serious safety issue and needs to be addressed by NTSA. it is not the only report of this failure on this vehicle or vehicles of prior years and Ford Motor Company doesn't seem to care about the failure or the safety of their owners.
Corrective Action:
December 2021 right front brake hose failed. Was replaced. July 2022 left front brake line failed . in shop to be replaced. Brake failure puts all in vehicle at risk as well anyone in vehicle i was following. there was no warning just a "pop" and no breaks when pedal was pushed. December 2021 occurred at 87437 miles July 2022 occurred at 94040 miles this is a serious safety issue and needs to be addressed by NTSA. it is not the only report of this failure on this vehicle or vehicles of prior years and Ford Motor Company doesn't seem to care about the failure or the safety of their owners.
Additional Notes:
December 2021 right front brake hose failed. Was replaced. July 2022 left front brake line failed . in shop to be replaced. Brake failure puts all in vehicle at risk as well anyone in vehicle i was following. there was no warning just a "pop" and no breaks when pedal was pushed. December 2021 occurred at 87437 miles July 2022 occurred at 94040 miles this is a serious safety issue and needs to be addressed by NTSA. it is not the only report of this failure on this vehicle or vehicles of prior years and Ford Motor Company doesn't seem to care about the failure or the safety of their owners.
Mfg Campaign: 11476892
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.
Corrective Action:
I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.
Additional Notes:
I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.
Mfg Campaign: 11476099
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought a vehicle “as is” and the bumper keeps falling off. I went to go get it fixed a few different times and the last time I went to a mechanic and he told me not to order the parts that were necessary to fix the vehicle because it was a safety hazard to even drive around in it and can be deadly to anyone sitting in the back seat and that’s very unfortunate considering the fact that I always have my nieces and nephew with me. He also proceeded to say that the guy that sold me the vehicle should have never sold it to me or anyone for that matter. The guy that sold it to me refuses to refund me or replace the vehicle. I’ve been experiencing real bad anxiety since knowing that I’m riding in a safety hazardous vehicle. All I would like at this point is a refund because I’ve tried to go about this in a nice manner and the guy doesn’t even respond back to me anymore!
Corrective Action:
I bought a vehicle “as is” and the bumper keeps falling off. I went to go get it fixed a few different times and the last time I went to a mechanic and he told me not to order the parts that were necessary to fix the vehicle because it was a safety hazard to even drive around in it and can be deadly to anyone sitting in the back seat and that’s very unfortunate considering the fact that I always have my nieces and nephew with me. He also proceeded to say that the guy that sold me the vehicle should have never sold it to me or anyone for that matter. The guy that sold it to me refuses to refund me or replace the vehicle. I’ve been experiencing real bad anxiety since knowing that I’m riding in a safety hazardous vehicle. All I would like at this point is a refund because I’ve tried to go about this in a nice manner and the guy doesn’t even respond back to me anymore!
Additional Notes:
I bought a vehicle “as is” and the bumper keeps falling off. I went to go get it fixed a few different times and the last time I went to a mechanic and he told me not to order the parts that were necessary to fix the vehicle because it was a safety hazard to even drive around in it and can be deadly to anyone sitting in the back seat and that’s very unfortunate considering the fact that I always have my nieces and nephew with me. He also proceeded to say that the guy that sold me the vehicle should have never sold it to me or anyone for that matter. The guy that sold it to me refuses to refund me or replace the vehicle. I’ve been experiencing real bad anxiety since knowing that I’m riding in a safety hazardous vehicle. All I would like at this point is a refund because I’ve tried to go about this in a nice manner and the guy doesn’t even respond back to me anymore!
Mfg Campaign: 11476189
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's mother owns a 2016 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. Additionally, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the engine coolant temperature warning light was illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact restarted the vehicle and shifted to drive (D) however, the failure recurred. Additionally, the vehicle began to vibrate with an abnormal amount of exhaust coming from the exhaust pipe. The contact pulled over and had the vehicle towed to the residence where an independent mechanic diagnosed the vehicle and determined that there was a leak in the coolant system which caused coolant to leak into the exhaust system. The contact was not aware of what repair was performed. The contact stated a week later while driving the failure recurred. The vehicle had not been diagnosed or repaired after the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact's mother owns a 2016 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. Additionally, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the engine coolant temperature warning light was illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact restarted the vehicle and shifted to drive (D) however, the failure recurred. Additionally, the vehicle began to vibrate with an abnormal amount of exhaust coming from the exhaust pipe. The contact pulled over and had the vehicle towed to the residence where an independent mechanic diagnosed the vehicle and determined that there was a leak in the coolant system which caused coolant to leak into the exhaust system. The contact was not aware of what repair was performed. The contact stated a week later while driving the failure recurred. The vehicle had not been diagnosed or repaired after the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact's mother owns a 2016 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. Additionally, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the engine coolant temperature warning light was illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact restarted the vehicle and shifted to drive (D) however, the failure recurred. Additionally, the vehicle began to vibrate with an abnormal amount of exhaust coming from the exhaust pipe. The contact pulled over and had the vehicle towed to the residence where an independent mechanic diagnosed the vehicle and determined that there was a leak in the coolant system which caused coolant to leak into the exhaust system. The contact was not aware of what repair was performed. The contact stated a week later while driving the failure recurred. The vehicle had not been diagnosed or repaired after the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11475892
Recall Date: Jul 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine. Engine light on. Engine needs to be replaced according to service center. Known issue with 2016 Ford fusions with 1.5L ecoboost engines. Safety at risk due to overheating.
Corrective Action:
Coolant leaking into engine. Engine light on. Engine needs to be replaced according to service center. Known issue with 2016 Ford fusions with 1.5L ecoboost engines. Safety at risk due to overheating.
Additional Notes:
Coolant leaking into engine. Engine light on. Engine needs to be replaced according to service center. Known issue with 2016 Ford fusions with 1.5L ecoboost engines. Safety at risk due to overheating.
Mfg Campaign: 11475832
Recall Date: Jul 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
When shifting in to any gear (reverse, neutral, drive, or speed), the shifter does not click into place. While shifting, the dash does not illuminate with the corresponding gear. The car stays in park regardless of acceleration being applied or not. This poses a safety hazard while driving as this can switch at any point, posing potential harm to other drivers as well. I am filling out this form prior to contacting the dealership. I am unsure at this time of the specific issue.
Corrective Action:
When shifting in to any gear (reverse, neutral, drive, or speed), the shifter does not click into place. While shifting, the dash does not illuminate with the corresponding gear. The car stays in park regardless of acceleration being applied or not. This poses a safety hazard while driving as this can switch at any point, posing potential harm to other drivers as well. I am filling out this form prior to contacting the dealership. I am unsure at this time of the specific issue.
Additional Notes:
When shifting in to any gear (reverse, neutral, drive, or speed), the shifter does not click into place. While shifting, the dash does not illuminate with the corresponding gear. The car stays in park regardless of acceleration being applied or not. This poses a safety hazard while driving as this can switch at any point, posing potential harm to other drivers as well. I am filling out this form prior to contacting the dealership. I am unsure at this time of the specific issue.
Mfg Campaign: 11475480
Recall Date: Jul 23, 2022
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