Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOOR LATCH DOES NOT WORK. REAR PASSENGER SIDE. DOOR OPENS DURING CAR OPERATION.
Corrective Action:
DOOR LATCH DOES NOT WORK. REAR PASSENGER SIDE. DOOR OPENS DURING CAR OPERATION.
Additional Notes:
DOOR LATCH DOES NOT WORK. REAR PASSENGER SIDE. DOOR OPENS DURING CAR OPERATION.
Mfg Campaign: 11229581
Recall Date: Jul 5, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT LEAKS INTO ENGINE INTERMITTENTLY WHILE DRIVING THE CAR SHOOK AND VIBRATED. SPEEDEE MECHANIC FOUND THE ISSUE AND TOLD ME TAKE IT TO FORD AS IT IS THE SAME ISSUE AS FORD RECALLS ON FUSION, AND COULD CAUSE A FIRE. TOOK IT FORD, FIRST THEY SAID NO COOLANT LEAK. A WEEK LATER I TOOK IT BACK THEN THEY SAID YES COOLANT IS LEAKING INTO ENGINE AND I HAVE TO PAY FOR A NEW ENGINE.
Corrective Action:
COOLANT LEAKS INTO ENGINE INTERMITTENTLY WHILE DRIVING THE CAR SHOOK AND VIBRATED. SPEEDEE MECHANIC FOUND THE ISSUE AND TOLD ME TAKE IT TO FORD AS IT IS THE SAME ISSUE AS FORD RECALLS ON FUSION, AND COULD CAUSE A FIRE. TOOK IT FORD, FIRST THEY SAID NO COOLANT LEAK. A WEEK LATER I TOOK IT BACK THEN THEY SAID YES COOLANT IS LEAKING INTO ENGINE AND I HAVE TO PAY FOR A NEW ENGINE.
Additional Notes:
COOLANT LEAKS INTO ENGINE INTERMITTENTLY WHILE DRIVING THE CAR SHOOK AND VIBRATED. SPEEDEE MECHANIC FOUND THE ISSUE AND TOLD ME TAKE IT TO FORD AS IT IS THE SAME ISSUE AS FORD RECALLS ON FUSION, AND COULD CAUSE A FIRE. TOOK IT FORD, FIRST THEY SAID NO COOLANT LEAK. A WEEK LATER I TOOK IT BACK THEN THEY SAID YES COOLANT IS LEAKING INTO ENGINE AND I HAVE TO PAY FOR A NEW ENGINE.
Mfg Campaign: 11228876
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, WHITE SMOKE EMITTED FROM THE EXHAUST TIP. THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO SIMMONS ROCKWELL FORD 7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN CYLINDER NUMBER ONE, THREE AND FOUR. THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD WAS BLOWN. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE, CASE NUMBER: CAS-21838155Y6R8W1. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, WHITE SMOKE EMITTED FROM THE EXHAUST TIP. THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO SIMMONS ROCKWELL FORD 7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN CYLINDER NUMBER ONE, THREE AND FOUR. THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD WAS BLOWN. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE, CASE NUMBER: CAS-21838155Y6R8W1. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, WHITE SMOKE EMITTED FROM THE EXHAUST TIP. THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO SIMMONS ROCKWELL FORD 7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN CYLINDER NUMBER ONE, THREE AND FOUR. THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD WAS BLOWN. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE, CASE NUMBER: CAS-21838155Y6R8W1. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Mfg Campaign: 11228926
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Corrective Action:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Additional Notes:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Mfg Campaign: 11229021
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Corrective Action:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Additional Notes:
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Mfg Campaign: 11229021
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL SMOKE ODOR. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT REVVED. LAST WEEK, WHEN THE VEHICLE WAS STARTED, AN ABNORMAL POPPING NOISE WAS HEARD COMING FROM THE ENGINE AND A SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE RECURRED YESTERDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL SMOKE ODOR. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT REVVED. LAST WEEK, WHEN THE VEHICLE WAS STARTED, AN ABNORMAL POPPING NOISE WAS HEARD COMING FROM THE ENGINE AND A SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE RECURRED YESTERDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL SMOKE ODOR. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT REVVED. LAST WEEK, WHEN THE VEHICLE WAS STARTED, AN ABNORMAL POPPING NOISE WAS HEARD COMING FROM THE ENGINE AND A SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE RECURRED YESTERDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11229046
Recall Date: Jul 2, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ON 10/2/18 MY SHIFTER CABLE BROKE AND I WAS UNABLE TO DRIVE MY CAR. THE SHIFTER WAS MOVING BACK AND FORTH BUT WAS NOT GOING INTO ANY GEARS. I CALLED THE FORD DEALERSHIP AND I HAD TO PAY TO GET MY CAR TOWED. FORD DIAGNOSED MY CAR AND SAID IT WAS BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. I ARGUED WITH DEALERSHIP AND FORD TO TRY AND GET THE, TO COVER REPAIR BUT WAS TOLD IT WAS NOT A RECALL ISSUE. I HAD TO PAY $431.77 CASH ON 10/6/18 TO GET SHIFTER CABLE REPLACED. ON 5/13/19, FORD FINALLY ISSUED A RECALL FOR THIS.
Corrective Action:
ON 10/2/18 MY SHIFTER CABLE BROKE AND I WAS UNABLE TO DRIVE MY CAR. THE SHIFTER WAS MOVING BACK AND FORTH BUT WAS NOT GOING INTO ANY GEARS. I CALLED THE FORD DEALERSHIP AND I HAD TO PAY TO GET MY CAR TOWED. FORD DIAGNOSED MY CAR AND SAID IT WAS BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. I ARGUED WITH DEALERSHIP AND FORD TO TRY AND GET THE, TO COVER REPAIR BUT WAS TOLD IT WAS NOT A RECALL ISSUE. I HAD TO PAY $431.77 CASH ON 10/6/18 TO GET SHIFTER CABLE REPLACED. ON 5/13/19, FORD FINALLY ISSUED A RECALL FOR THIS.
Additional Notes:
ON 10/2/18 MY SHIFTER CABLE BROKE AND I WAS UNABLE TO DRIVE MY CAR. THE SHIFTER WAS MOVING BACK AND FORTH BUT WAS NOT GOING INTO ANY GEARS. I CALLED THE FORD DEALERSHIP AND I HAD TO PAY TO GET MY CAR TOWED. FORD DIAGNOSED MY CAR AND SAID IT WAS BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. I ARGUED WITH DEALERSHIP AND FORD TO TRY AND GET THE, TO COVER REPAIR BUT WAS TOLD IT WAS NOT A RECALL ISSUE. I HAD TO PAY $431.77 CASH ON 10/6/18 TO GET SHIFTER CABLE REPLACED. ON 5/13/19, FORD FINALLY ISSUED A RECALL FOR THIS.
Mfg Campaign: 11222638
Recall Date: Jun 26, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN I GOT HOME FROM PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL YESTERDAY, I PULLED INTO THE GARAGE AND TRIED TO PLACE MY VEHICLE IN PARK. AS MY SHIFTER WENT PAST REVERSE IT TURNED ON THE BACK UP CAMERA ON AND STAYED IN REVERSE EVEN THOUGH MY SHIFTER WAS IN PARK. I DIDN'T KNOW WHAT TO DO, I COULDN'T LET OFF THE BRAKE BECAUSE IT CONTINUED TO BACK UP WHEN I DID, SO I PUT THE EMERGENCY BRAKE ON AND TURNED THE CAR OFF. THIS COULD HAVE ENDED A LOT WORSE. IF IT WOULD HAVE HAPPENED WHILE I WAS PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL, THERE WERE KIDS EVERYWHERE AND I MIGHT NOT HAVE BEEN ABLE TO STOP MY VEHICLE. MY CAR IS A 2016 FORD FUSION TITANIUM, FORD ISSUED A RECALL NUMBERED 18S20 FOR SHIFTER CABLE BUSHINGS GOING BAD IN FORD FUSIONS BETWEEN 2013 AND 2016. I CALLED FORD BUT APPARENTLY MY CARS VIN DOESN'T QUALIFY FOR THE RECALL EVEN THOUGH THE EXACT ISSUE THAT THEY ISSUED THE RECALL FOR, HAPPENED TO MY CAR AND MY CAR IS BETWEEN THOSE YEARS LISTED. THE SHIFTER CABLE CAME OFF AND DIDN'T ALLOW MY CAR TO GO INTO PARK. THE CAR WAS STATIONARY WHEN THIS OCCURRED.
Corrective Action:
WHEN I GOT HOME FROM PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL YESTERDAY, I PULLED INTO THE GARAGE AND TRIED TO PLACE MY VEHICLE IN PARK. AS MY SHIFTER WENT PAST REVERSE IT TURNED ON THE BACK UP CAMERA ON AND STAYED IN REVERSE EVEN THOUGH MY SHIFTER WAS IN PARK. I DIDN'T KNOW WHAT TO DO, I COULDN'T LET OFF THE BRAKE BECAUSE IT CONTINUED TO BACK UP WHEN I DID, SO I PUT THE EMERGENCY BRAKE ON AND TURNED THE CAR OFF. THIS COULD HAVE ENDED A LOT WORSE. IF IT WOULD HAVE HAPPENED WHILE I WAS PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL, THERE WERE KIDS EVERYWHERE AND I MIGHT NOT HAVE BEEN ABLE TO STOP MY VEHICLE. MY CAR IS A 2016 FORD FUSION TITANIUM, FORD ISSUED A RECALL NUMBERED 18S20 FOR SHIFTER CABLE BUSHINGS GOING BAD IN FORD FUSIONS BETWEEN 2013 AND 2016. I CALLED FORD BUT APPARENTLY MY CARS VIN DOESN'T QUALIFY FOR THE RECALL EVEN THOUGH THE EXACT ISSUE THAT THEY ISSUED THE RECALL FOR, HAPPENED TO MY CAR AND MY CAR IS BETWEEN THOSE YEARS LISTED. THE SHIFTER CABLE CAME OFF AND DIDN'T ALLOW MY CAR TO GO INTO PARK. THE CAR WAS STATIONARY WHEN THIS OCCURRED.
Additional Notes:
WHEN I GOT HOME FROM PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL YESTERDAY, I PULLED INTO THE GARAGE AND TRIED TO PLACE MY VEHICLE IN PARK. AS MY SHIFTER WENT PAST REVERSE IT TURNED ON THE BACK UP CAMERA ON AND STAYED IN REVERSE EVEN THOUGH MY SHIFTER WAS IN PARK. I DIDN'T KNOW WHAT TO DO, I COULDN'T LET OFF THE BRAKE BECAUSE IT CONTINUED TO BACK UP WHEN I DID, SO I PUT THE EMERGENCY BRAKE ON AND TURNED THE CAR OFF. THIS COULD HAVE ENDED A LOT WORSE. IF IT WOULD HAVE HAPPENED WHILE I WAS PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL, THERE WERE KIDS EVERYWHERE AND I MIGHT NOT HAVE BEEN ABLE TO STOP MY VEHICLE. MY CAR IS A 2016 FORD FUSION TITANIUM, FORD ISSUED A RECALL NUMBERED 18S20 FOR SHIFTER CABLE BUSHINGS GOING BAD IN FORD FUSIONS BETWEEN 2013 AND 2016. I CALLED FORD BUT APPARENTLY MY CARS VIN DOESN'T QUALIFY FOR THE RECALL EVEN THOUGH THE EXACT ISSUE THAT THEY ISSUED THE RECALL FOR, HAPPENED TO MY CAR AND MY CAR IS BETWEEN THOSE YEARS LISTED. THE SHIFTER CABLE CAME OFF AND DIDN'T ALLOW MY CAR TO GO INTO PARK. THE CAR WAS STATIONARY WHEN THIS OCCURRED.
Mfg Campaign: 11222119
Recall Date: Jun 24, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Corrective Action:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Additional Notes:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Mfg Campaign: 11221911
Recall Date: Jun 22, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Corrective Action:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Additional Notes:
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Mfg Campaign: 11221911
Recall Date: Jun 22, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL ROTATES LEFT TO RIGHT ABOUT 30 DEGREES AT LOW SPEEDS UP TO ABOUT 40 MPH. DOES THIS ON ACCELERATION AND BRAKING, ON ANY SURFACE. THIS FAULT TAKES PLACE ALL OF THE TIME IT IS BEING DRIVEN.
Corrective Action:
STEERING WHEEL ROTATES LEFT TO RIGHT ABOUT 30 DEGREES AT LOW SPEEDS UP TO ABOUT 40 MPH. DOES THIS ON ACCELERATION AND BRAKING, ON ANY SURFACE. THIS FAULT TAKES PLACE ALL OF THE TIME IT IS BEING DRIVEN.
Additional Notes:
STEERING WHEEL ROTATES LEFT TO RIGHT ABOUT 30 DEGREES AT LOW SPEEDS UP TO ABOUT 40 MPH. DOES THIS ON ACCELERATION AND BRAKING, ON ANY SURFACE. THIS FAULT TAKES PLACE ALL OF THE TIME IT IS BEING DRIVEN.
Mfg Campaign: 11221786
Recall Date: Jun 21, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11220835
Recall Date: Jun 18, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11220835
Recall Date: Jun 18, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER EXITING THE VEHICLE AND PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLLED FORWARD. THE VEHICLE WAS TOWED TO LONGMONT FORD (LOCATED AT 235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003), BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE DETACHED FROM THE GEAR SHIFTER LEVER. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER EXITING THE VEHICLE AND PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLLED FORWARD. THE VEHICLE WAS TOWED TO LONGMONT FORD (LOCATED AT 235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003), BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE DETACHED FROM THE GEAR SHIFTER LEVER. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER EXITING THE VEHICLE AND PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLLED FORWARD. THE VEHICLE WAS TOWED TO LONGMONT FORD (LOCATED AT 235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003), BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE DETACHED FROM THE GEAR SHIFTER LEVER. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Mfg Campaign: 11220864
Recall Date: Jun 18, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Corrective Action:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Additional Notes:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Mfg Campaign: 11220549
Recall Date: Jun 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Corrective Action:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Additional Notes:
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Mfg Campaign: 11220549
Recall Date: Jun 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BUSHING IN THE TRANSMISSION SHIFTER CABLE
Corrective Action:
BUSHING IN THE TRANSMISSION SHIFTER CABLE
Additional Notes:
BUSHING IN THE TRANSMISSION SHIFTER CABLE
Mfg Campaign: 11220755
Recall Date: Jun 17, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Corrective Action:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Additional Notes:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Mfg Campaign: 11220252
Recall Date: Jun 15, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Corrective Action:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Additional Notes:
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Mfg Campaign: 11220252
Recall Date: Jun 15, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
ON GOING! DEALERSHIP HERE IN FLORIDA STATES OKAY? STEARING IS A PROBLEMATIC , ELECTRICAL SYSTEMS NEED TO BE CHECKED, TURNING NEEDS TO CHECKED. THEY HAVE MY CAR LISTED AS A HYBRID? IT IS NOT. MULTIPLE COMPLAINTS
Corrective Action:
ON GOING! DEALERSHIP HERE IN FLORIDA STATES OKAY? STEARING IS A PROBLEMATIC , ELECTRICAL SYSTEMS NEED TO BE CHECKED, TURNING NEEDS TO CHECKED. THEY HAVE MY CAR LISTED AS A HYBRID? IT IS NOT. MULTIPLE COMPLAINTS
Additional Notes:
ON GOING! DEALERSHIP HERE IN FLORIDA STATES OKAY? STEARING IS A PROBLEMATIC , ELECTRICAL SYSTEMS NEED TO BE CHECKED, TURNING NEEDS TO CHECKED. THEY HAVE MY CAR LISTED AS A HYBRID? IT IS NOT. MULTIPLE COMPLAINTS
Mfg Campaign: 11220144
Recall Date: Jun 14, 2019
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