Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
A known issue on the 1.5 ecoboost happened which allowed coolant inntrusion into the cylinders. Only certain vins qualify for the recall, even though more of them have the same issue. My car needs a new engine but the vin does not show a recall.
Corrective Action:
A known issue on the 1.5 ecoboost happened which allowed coolant inntrusion into the cylinders. Only certain vins qualify for the recall, even though more of them have the same issue. My car needs a new engine but the vin does not show a recall.
Additional Notes:
A known issue on the 1.5 ecoboost happened which allowed coolant inntrusion into the cylinders. Only certain vins qualify for the recall, even though more of them have the same issue. My car needs a new engine but the vin does not show a recall.
Mfg Campaign: 11638737
Recall Date: Jan 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11638201
Recall Date: Jan 24, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving 55 MPH, the vehicle started shaking abnormally. The check engine warning light illuminated. The contact was able to pull over to the side of the road and call her husband. The contact was able to drive the vehicle to the residence. The contact stated that the dealer was contacted. The vehicle was taken to the dealer and was diagnosed with a crack in the head gasket and that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 122,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving 55 MPH, the vehicle started shaking abnormally. The check engine warning light illuminated. The contact was able to pull over to the side of the road and call her husband. The contact was able to drive the vehicle to the residence. The contact stated that the dealer was contacted. The vehicle was taken to the dealer and was diagnosed with a crack in the head gasket and that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 122,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving 55 MPH, the vehicle started shaking abnormally. The check engine warning light illuminated. The contact was able to pull over to the side of the road and call her husband. The contact was able to drive the vehicle to the residence. The contact stated that the dealer was contacted. The vehicle was taken to the dealer and was diagnosed with a crack in the head gasket and that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 122,000.
Mfg Campaign: 11637687
Recall Date: Jan 22, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Corrective Action:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Additional Notes:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Mfg Campaign: 11637769
Recall Date: Jan 22, 2025
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Corrective Action:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Additional Notes:
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.
Mfg Campaign: 11637769
Recall Date: Jan 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11637306
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11637306
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Sudden loss of power while driving, misfiring causing sudden jerk while driving, almost rear-ended, white smoke/steam now showing from exhaust. Apparent engine coolant leak. While the 2017 Fusion 2.0L ecoboost is in the coolant leak recall this VIN is not showing a recall. Car is not safe or operable with this condition. It is available for inspection
Corrective Action:
Sudden loss of power while driving, misfiring causing sudden jerk while driving, almost rear-ended, white smoke/steam now showing from exhaust. Apparent engine coolant leak. While the 2017 Fusion 2.0L ecoboost is in the coolant leak recall this VIN is not showing a recall. Car is not safe or operable with this condition. It is available for inspection
Additional Notes:
Sudden loss of power while driving, misfiring causing sudden jerk while driving, almost rear-ended, white smoke/steam now showing from exhaust. Apparent engine coolant leak. While the 2017 Fusion 2.0L ecoboost is in the coolant leak recall this VIN is not showing a recall. Car is not safe or operable with this condition. It is available for inspection
Mfg Campaign: 11636931
Recall Date: Jan 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that it was difficult to start the vehicle. Additionally, the contact stated that upon starting the vehicle, the vehicle shuddered, and there was grey smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact also stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Miller Auto, where and unknown spark plug was replaced; however, the failure persisted. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing cylinders #1, #2, and #3 to misfire. Additionally, the cylinder overtemperature protection was activated. The mechanic determined that the engine or the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that it was difficult to start the vehicle. Additionally, the contact stated that upon starting the vehicle, the vehicle shuddered, and there was grey smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact also stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Miller Auto, where and unknown spark plug was replaced; however, the failure persisted. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing cylinders #1, #2, and #3 to misfire. Additionally, the cylinder overtemperature protection was activated. The mechanic determined that the engine or the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that it was difficult to start the vehicle. Additionally, the contact stated that upon starting the vehicle, the vehicle shuddered, and there was grey smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact also stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Miller Auto, where and unknown spark plug was replaced; however, the failure persisted. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing cylinders #1, #2, and #3 to misfire. Additionally, the cylinder overtemperature protection was activated. The mechanic determined that the engine or the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11635815
Recall Date: Jan 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Mfg Campaign: 11635846
Recall Date: Jan 14, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Mfg Campaign: 11635648
Recall Date: Jan 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
Mfg Campaign: 11635648
Recall Date: Jan 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.
Corrective Action:
Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.
Additional Notes:
Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.
Mfg Campaign: 11635696
Recall Date: Jan 13, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car will not shift out of Park and getting an error message of "P0929.00-A Gear Shift Lock Solenoid/Actuator Circuit A Range/Performance". There appears to be an issue with the gear shift module, and many others are experiencing the same issue. This issue could cause the driver to be stranded wherever the car decides to lock up. Anytime the driver puts the car in Park, it may not shift out of it again. Issue was experienced and confirmed at a local repair shop.
Corrective Action:
Car will not shift out of Park and getting an error message of "P0929.00-A Gear Shift Lock Solenoid/Actuator Circuit A Range/Performance". There appears to be an issue with the gear shift module, and many others are experiencing the same issue. This issue could cause the driver to be stranded wherever the car decides to lock up. Anytime the driver puts the car in Park, it may not shift out of it again. Issue was experienced and confirmed at a local repair shop.
Additional Notes:
Car will not shift out of Park and getting an error message of "P0929.00-A Gear Shift Lock Solenoid/Actuator Circuit A Range/Performance". There appears to be an issue with the gear shift module, and many others are experiencing the same issue. This issue could cause the driver to be stranded wherever the car decides to lock up. Anytime the driver puts the car in Park, it may not shift out of it again. Issue was experienced and confirmed at a local repair shop.
Mfg Campaign: 11635430
Recall Date: Jan 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.
Mfg Campaign: 11634607
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it’s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it’s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it’s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634031
Recall Date: Jan 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Corrective Action:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Additional Notes:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Mfg Campaign: 11633352
Recall Date: Dec 31, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Corrective Action:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Additional Notes:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Mfg Campaign: 11633352
Recall Date: Dec 31, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Corrective Action:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Additional Notes:
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
Mfg Campaign: 11633352
Recall Date: Dec 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The contact's father, who is an independent mechanic, diagnosed the failure as a blown head gasket and coolant intrusion into the engine. The vehicle was not repaired. The vehicle was taken to the dealer where it was confirmed that the failure was a blown head gasket and engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The contact referenced Technical Service Bulletin: 22-2229; however, the repair was not covered under the TSB. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any recalls or special programs. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The contact's father, who is an independent mechanic, diagnosed the failure as a blown head gasket and coolant intrusion into the engine. The vehicle was not repaired. The vehicle was taken to the dealer where it was confirmed that the failure was a blown head gasket and engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The contact referenced Technical Service Bulletin: 22-2229; however, the repair was not covered under the TSB. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any recalls or special programs. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The contact's father, who is an independent mechanic, diagnosed the failure as a blown head gasket and coolant intrusion into the engine. The vehicle was not repaired. The vehicle was taken to the dealer where it was confirmed that the failure was a blown head gasket and engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The contact referenced Technical Service Bulletin: 22-2229; however, the repair was not covered under the TSB. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any recalls or special programs. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11633207
Recall Date: Dec 30, 2024
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