Complaints & Recalls
Consumer Complaints
387 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Corrective Action:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Additional Notes:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Mfg Campaign: 11606399
Recall Date: Aug 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Corrective Action:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Additional Notes:
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Mfg Campaign: 11606399
Recall Date: Aug 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Corrective Action:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Additional Notes:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Mfg Campaign: 11606300
Recall Date: Aug 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Corrective Action:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Additional Notes:
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Mfg Campaign: 11606300
Recall Date: Aug 3, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear Passenger Window failed to come back up after being opened. Diagnosed as Master Window Control. Seen several complains on Maverick Truck Forum similar to mine.
Corrective Action:
Rear Passenger Window failed to come back up after being opened. Diagnosed as Master Window Control. Seen several complains on Maverick Truck Forum similar to mine.
Additional Notes:
Rear Passenger Window failed to come back up after being opened. Diagnosed as Master Window Control. Seen several complains on Maverick Truck Forum similar to mine.
Mfg Campaign: 11605401
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Corrective Action:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Additional Notes:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Mfg Campaign: 11604003
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Corrective Action:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Additional Notes:
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Mfg Campaign: 11604003
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Corrective Action:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Additional Notes:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Mfg Campaign: 11604043
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Corrective Action:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Additional Notes:
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Mfg Campaign: 11604043
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Corrective Action:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Additional Notes:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Mfg Campaign: 11603646
Recall Date: Jul 21, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Corrective Action:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Additional Notes:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Mfg Campaign: 11603646
Recall Date: Jul 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Corrective Action:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Additional Notes:
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Mfg Campaign: 11603646
Recall Date: Jul 21, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Corrective Action:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Additional Notes:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Mfg Campaign: 11602820
Recall Date: Jul 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Corrective Action:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Additional Notes:
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Mfg Campaign: 11602820
Recall Date: Jul 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Corrective Action:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Additional Notes:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Mfg Campaign: 11601486
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Corrective Action:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Additional Notes:
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Mfg Campaign: 11601486
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Corrective Action:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Additional Notes:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Mfg Campaign: 11600644
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Corrective Action:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Additional Notes:
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Mfg Campaign: 11600644
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Having issues with my Back up Camera. Many times I can back almost all the way out of a spot before the camera comes on. Saturday night my screen froze while driving with maps on the screen, and the reverse camera did not work at all for 6 hours of driving until I let the truck sit until morning. Shutting it off for 10 minutes did not reset the system. The Backup camera was completely disabled. Other times there is a 5-10 second delay in it turning on. I am often times done backing up before the screen on the dash shows the camera view.
Corrective Action:
Having issues with my Back up Camera. Many times I can back almost all the way out of a spot before the camera comes on. Saturday night my screen froze while driving with maps on the screen, and the reverse camera did not work at all for 6 hours of driving until I let the truck sit until morning. Shutting it off for 10 minutes did not reset the system. The Backup camera was completely disabled. Other times there is a 5-10 second delay in it turning on. I am often times done backing up before the screen on the dash shows the camera view.
Additional Notes:
Having issues with my Back up Camera. Many times I can back almost all the way out of a spot before the camera comes on. Saturday night my screen froze while driving with maps on the screen, and the reverse camera did not work at all for 6 hours of driving until I let the truck sit until morning. Shutting it off for 10 minutes did not reset the system. The Backup camera was completely disabled. Other times there is a 5-10 second delay in it turning on. I am often times done backing up before the screen on the dash shows the camera view.
Mfg Campaign: 11598314
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Corrective Action:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Additional Notes:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Mfg Campaign: 11598369
Recall Date: Jul 2, 2024
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