Complaints & Recalls
Consumer Complaints
387 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Corrective Action:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Additional Notes:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Mfg Campaign: 11623206
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Corrective Action:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Additional Notes:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Mfg Campaign: 11623206
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Corrective Action:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Additional Notes:
On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.
Mfg Campaign: 11623206
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CV axles failed prematurely, at 20,000 miles. Wheels and steering column vibration at highway speeds.
Corrective Action:
CV axles failed prematurely, at 20,000 miles. Wheels and steering column vibration at highway speeds.
Additional Notes:
CV axles failed prematurely, at 20,000 miles. Wheels and steering column vibration at highway speeds.
Mfg Campaign: 11622853
Recall Date: Oct 30, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Corrective Action:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Additional Notes:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Mfg Campaign: 11616612
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Corrective Action:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Additional Notes:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Mfg Campaign: 11616612
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Corrective Action:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Additional Notes:
Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.
Mfg Campaign: 11616612
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle shakes during acceleration, specifically in the 40mph-65mph range. The shaking is worst around 55-60mph, especially—but not exclusively—when accelerating from a stop. The shaking does not occur at these speeds while coasting; acceleration prompts the issue. This is a known problem among 2022 Maverick owners, according to online forums including Maverick Truck Club, Reddit, and influencers on YouTube. Drivers widely report that the CV Axle is the culprit here, and report that replacing the CV Axle alleviates the shaking.
Corrective Action:
The vehicle shakes during acceleration, specifically in the 40mph-65mph range. The shaking is worst around 55-60mph, especially—but not exclusively—when accelerating from a stop. The shaking does not occur at these speeds while coasting; acceleration prompts the issue. This is a known problem among 2022 Maverick owners, according to online forums including Maverick Truck Club, Reddit, and influencers on YouTube. Drivers widely report that the CV Axle is the culprit here, and report that replacing the CV Axle alleviates the shaking.
Additional Notes:
The vehicle shakes during acceleration, specifically in the 40mph-65mph range. The shaking is worst around 55-60mph, especially—but not exclusively—when accelerating from a stop. The shaking does not occur at these speeds while coasting; acceleration prompts the issue. This is a known problem among 2022 Maverick owners, according to online forums including Maverick Truck Club, Reddit, and influencers on YouTube. Drivers widely report that the CV Axle is the culprit here, and report that replacing the CV Axle alleviates the shaking.
Mfg Campaign: 11616308
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Corrective Action:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Additional Notes:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Mfg Campaign: 11615969
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Corrective Action:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Additional Notes:
pre collision assist stops working or false alert when driving around 25-35 miles i had the truck for about 15 months and had many issues with the pre - collision sensor / camera. i took the truck to the dealer and could not duplicate the issue or fix it the sensor show and sound the alarm about crash and no car close in the front of the truck. some times the alert sound when a car is parked on the side and i am driving in a small street i have the alert recorded in the ford mobile App also rear brake locks without pressing the pedal on highway driving
Mfg Campaign: 11615969
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Ford Maverick. The contact stated while driving at an undisclosed speed, the transmission inadvertently shifted into neutral(N). There was no warning light illuminated. The failure recurred the next day while driving 70-75 MPH, and the vehicle lost motive power. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2023 Ford Maverick. The contact stated while driving at an undisclosed speed, the transmission inadvertently shifted into neutral(N). There was no warning light illuminated. The failure recurred the next day while driving 70-75 MPH, and the vehicle lost motive power. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2023 Ford Maverick. The contact stated while driving at an undisclosed speed, the transmission inadvertently shifted into neutral(N). There was no warning light illuminated. The failure recurred the next day while driving 70-75 MPH, and the vehicle lost motive power. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 12,000.
Mfg Campaign: 11614783
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Corrective Action:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Additional Notes:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Mfg Campaign: 11612646
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Corrective Action:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Additional Notes:
I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.
Mfg Campaign: 11612646
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612688
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612688
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611075
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611075
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Under 19k Ford replace my axle underwarranty. now 22000 miles the axle is broken again.
Corrective Action:
Under 19k Ford replace my axle underwarranty. now 22000 miles the axle is broken again.
Additional Notes:
Under 19k Ford replace my axle underwarranty. now 22000 miles the axle is broken again.
Mfg Campaign: 11610661
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Corrective Action:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Additional Notes:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Mfg Campaign: 11606770
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Corrective Action:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Additional Notes:
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Mfg Campaign: 11606770
Recall Date: Aug 6, 2024
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