Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The hands-free steering control Does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in San Diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you’re talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a Tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang Mach-E before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there’s a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even Controlled access freeways.
Corrective Action:
The hands-free steering control Does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in San Diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you’re talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a Tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang Mach-E before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there’s a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even Controlled access freeways.
Additional Notes:
The hands-free steering control Does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in San Diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you’re talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a Tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang Mach-E before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there’s a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even Controlled access freeways.
Mfg Campaign: 11485578
Recall Date: Sep 20, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Ford is unable to apply software fix to resolve NHTSA Recall Number22V412 because Accessory Protocol Interface Module (APIM) needs to be replaced first. The APIM is not in supply and there is no estimated availability date.
Corrective Action:
Ford is unable to apply software fix to resolve NHTSA Recall Number22V412 because Accessory Protocol Interface Module (APIM) needs to be replaced first. The APIM is not in supply and there is no estimated availability date.
Additional Notes:
Ford is unable to apply software fix to resolve NHTSA Recall Number22V412 because Accessory Protocol Interface Module (APIM) needs to be replaced first. The APIM is not in supply and there is no estimated availability date.
Mfg Campaign: 11485050
Recall Date: Sep 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Corrective Action:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Additional Notes:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Mfg Campaign: 11484416
Recall Date: Sep 14, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Corrective Action:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Additional Notes:
Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles
Mfg Campaign: 11484416
Recall Date: Sep 14, 2022
Ford Motor Company
Defect Description:
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating "The door Fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger’s side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating "The door Fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger’s side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating "The door Fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger’s side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.
Mfg Campaign: 11479807
Recall Date: Aug 17, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid.
Corrective Action:
The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid.
Additional Notes:
The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid.
Mfg Campaign: 11479606
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Corrective Action:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Additional Notes:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Mfg Campaign: 11479421
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Corrective Action:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Additional Notes:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Mfg Campaign: 11479421
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Corrective Action:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Additional Notes:
My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.
Mfg Campaign: 11479421
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Corrective Action:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Additional Notes:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Mfg Campaign: 11479095
Recall Date: Aug 13, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Corrective Action:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Additional Notes:
My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.
Mfg Campaign: 11479095
Recall Date: Aug 13, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle would not start and display an error message "pull over safely now" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when i drove the vehicle from Oregon to California. As i was about to leave the next morning from the hotel, the vehicle would not turn un and display the message "pull over safely now". We had to call a tow truck to pick up the vehicle and drop it off at a Dealership in California for about 30 days. We pick up the vehicle and drove back to Oregon and the same issue happen again in less than a week with the same error message "pull over safely now".
Corrective Action:
The vehicle would not start and display an error message "pull over safely now" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when i drove the vehicle from Oregon to California. As i was about to leave the next morning from the hotel, the vehicle would not turn un and display the message "pull over safely now". We had to call a tow truck to pick up the vehicle and drop it off at a Dealership in California for about 30 days. We pick up the vehicle and drove back to Oregon and the same issue happen again in less than a week with the same error message "pull over safely now".
Additional Notes:
The vehicle would not start and display an error message "pull over safely now" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when i drove the vehicle from Oregon to California. As i was about to leave the next morning from the hotel, the vehicle would not turn un and display the message "pull over safely now". We had to call a tow truck to pick up the vehicle and drop it off at a Dealership in California for about 30 days. We pick up the vehicle and drove back to Oregon and the same issue happen again in less than a week with the same error message "pull over safely now".
Mfg Campaign: 11477129
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Corrective Action:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Additional Notes:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Mfg Campaign: 11477025
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Corrective Action:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Additional Notes:
Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.
Mfg Campaign: 11477025
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that “Stop Safely Now" and "Accessory Power Active" messages were displayed. The contact exited the vehicle and upon attempting to unlock the doors, the doors failed to unlock. The contact was unable to unlock the vehicle for several hours and remained stranded on the side of the road while awaiting assistance from Roadside Assistance. The vehicle was towed to the dealer where the battery was replaced and an unknown software update was completed; however, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V412000 (Electrical System) however, the part to do the recall repair was not yet available. Airport Marina Ford (5880 W Centinela Ave, Los Angeles, CA 90045) was also contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that “Stop Safely Now" and "Accessory Power Active" messages were displayed. The contact exited the vehicle and upon attempting to unlock the doors, the doors failed to unlock. The contact was unable to unlock the vehicle for several hours and remained stranded on the side of the road while awaiting assistance from Roadside Assistance. The vehicle was towed to the dealer where the battery was replaced and an unknown software update was completed; however, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V412000 (Electrical System) however, the part to do the recall repair was not yet available. Airport Marina Ford (5880 W Centinela Ave, Los Angeles, CA 90045) was also contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that “Stop Safely Now" and "Accessory Power Active" messages were displayed. The contact exited the vehicle and upon attempting to unlock the doors, the doors failed to unlock. The contact was unable to unlock the vehicle for several hours and remained stranded on the side of the road while awaiting assistance from Roadside Assistance. The vehicle was towed to the dealer where the battery was replaced and an unknown software update was completed; however, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V412000 (Electrical System) however, the part to do the recall repair was not yet available. Airport Marina Ford (5880 W Centinela Ave, Los Angeles, CA 90045) was also contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
Mfg Campaign: 11475967
Recall Date: Jul 26, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We saw the recall warning and attempted to fix the issue but dealer stated it's been fixed over the air update. However, on July 21, there was a high voltage battery failure notice.
Corrective Action:
We saw the recall warning and attempted to fix the issue but dealer stated it's been fixed over the air update. However, on July 21, there was a high voltage battery failure notice.
Additional Notes:
We saw the recall warning and attempted to fix the issue but dealer stated it's been fixed over the air update. However, on July 21, there was a high voltage battery failure notice.
Mfg Campaign: 11475217
Recall Date: Jul 21, 2022
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they’re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the “fold/unfold” button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That’s quite different from my experience. There are no errors or messages anywhere about this. My car has the most recent software (except possibly 22S41), none of the major or minor updates it has received have ever made a difference.
Corrective Action:
The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they’re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the “fold/unfold” button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That’s quite different from my experience. There are no errors or messages anywhere about this. My car has the most recent software (except possibly 22S41), none of the major or minor updates it has received have ever made a difference.
Additional Notes:
The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they’re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the “fold/unfold” button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That’s quite different from my experience. There are no errors or messages anywhere about this. My car has the most recent software (except possibly 22S41), none of the major or minor updates it has received have ever made a difference.
Mfg Campaign: 11475025
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, "I’ve been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls." Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. Meanwhile NHTSA is also doing nothing as this is my second complaint in 2-3 months with nothing being done. I've now had four cancelled appointments from three different dealerships in the Denver Metro area.
Corrective Action:
Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, "I’ve been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls." Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. Meanwhile NHTSA is also doing nothing as this is my second complaint in 2-3 months with nothing being done. I've now had four cancelled appointments from three different dealerships in the Denver Metro area.
Additional Notes:
Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, "I’ve been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls." Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. Meanwhile NHTSA is also doing nothing as this is my second complaint in 2-3 months with nothing being done. I've now had four cancelled appointments from three different dealerships in the Denver Metro area.
Mfg Campaign: 11474488
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Corrective Action:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Additional Notes:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Mfg Campaign: 11474395
Recall Date: Jul 17, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Corrective Action:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Additional Notes:
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.
Mfg Campaign: 11474395
Recall Date: Jul 17, 2022
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