Complaints & Recalls
Official Safety Recalls - Important!
37 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Transit Connect vehicles. The front door latch pawl may crack and prevent the door from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S36
Recall Date: Jul 21, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S20
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S24
Recall Date: May 24, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S30
Recall Date: Jun 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Transit Connect vehicles. The front driver and/or passenger seat belt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S25
Recall Date: May 27, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2014-2017 Transit Connect vehicles equipped with a Panoramic Fixed-Glass Vista roof. An improper bond may exist between the panoramic roof and the vehicle body and may result in wind noise, water leak, and in some cases, separation from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S22
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S30
Recall Date: Sep 6, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Transit Connect vehicles manufactured February 22, 2016, through June 16, 2016. The brake Hydraulic Control Unit (HCU) pump may be contaminated with metallic debris. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C10
Recall Date: Jun 29, 2016
Consumer Complaints
132 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS, SRS, TRACTION CONTROL, AND INFORMATION WARNING LIGHTS ILLUMINATE. VEHICLE LOOSES POWER, THE ACCELERATOR PEDAL IN NON RESPONSIVE, AND ENGINE BEGINS VERY ROUGH IDLE. HAVE EXPERIENCED THIS ISSUE TWICE IN THREE DAYS ON THE FREEWAY AT SPEEDS OF 65-70MPH. AFTER COASTING TO THE SIDE OF THE ROAD AND COMING TO A COMPLETE STOP, TURNING THE VEHICLE OFF AND THEN BACK ON SEEMS TO CORRECT THE ISSUE LONG ENOUGH TO DRIVE TO THE DEALERSHIP. VEHICLE WAS PURCHASED NEW IN JUNE OF 2016. CURRENTLY HAS 13,100 MILES ON THE ODOMETER.
Corrective Action:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS, SRS, TRACTION CONTROL, AND INFORMATION WARNING LIGHTS ILLUMINATE. VEHICLE LOOSES POWER, THE ACCELERATOR PEDAL IN NON RESPONSIVE, AND ENGINE BEGINS VERY ROUGH IDLE. HAVE EXPERIENCED THIS ISSUE TWICE IN THREE DAYS ON THE FREEWAY AT SPEEDS OF 65-70MPH. AFTER COASTING TO THE SIDE OF THE ROAD AND COMING TO A COMPLETE STOP, TURNING THE VEHICLE OFF AND THEN BACK ON SEEMS TO CORRECT THE ISSUE LONG ENOUGH TO DRIVE TO THE DEALERSHIP. VEHICLE WAS PURCHASED NEW IN JUNE OF 2016. CURRENTLY HAS 13,100 MILES ON THE ODOMETER.
Additional Notes:
ENGINE FAULT SERVICE NOW MESSAGE APPEARS, SRS, TRACTION CONTROL, AND INFORMATION WARNING LIGHTS ILLUMINATE. VEHICLE LOOSES POWER, THE ACCELERATOR PEDAL IN NON RESPONSIVE, AND ENGINE BEGINS VERY ROUGH IDLE. HAVE EXPERIENCED THIS ISSUE TWICE IN THREE DAYS ON THE FREEWAY AT SPEEDS OF 65-70MPH. AFTER COASTING TO THE SIDE OF THE ROAD AND COMING TO A COMPLETE STOP, TURNING THE VEHICLE OFF AND THEN BACK ON SEEMS TO CORRECT THE ISSUE LONG ENOUGH TO DRIVE TO THE DEALERSHIP. VEHICLE WAS PURCHASED NEW IN JUNE OF 2016. CURRENTLY HAS 13,100 MILES ON THE ODOMETER.
Mfg Campaign: 10968004
Recall Date: Mar 23, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Corrective Action:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Additional Notes:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Mfg Campaign: 10967801
Recall Date: Mar 22, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Corrective Action:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Additional Notes:
THE VEHICLE CUT OFF WHILE IN TRANSIT POWER STEERING GOES OUT FIRST BATTERY LIGHT COMES ON VEHICLE STOPS CAN NOT RESTART
Mfg Campaign: 10967801
Recall Date: Mar 22, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAS 17,888 MILES ON THE ODOMETER. WHILE THE VEHICLE WAS IN MOTION AT 40 MPH THE MOTOR STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. I ROLLED TO A STOP, TURNED OFF THE VEHICLE, ATTEMPTED A RESTART AND THE VEHICLE RAN AS NORMAL. THE NEXT DAY, WHILE CRUISING AT 70 MPH ON THE HIGHWAY, THE VEHICLE STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. THIS TIME, WHILE ON THE HIGHWAY, WAS VERY DANGEROUS. I COULD NOT MOVE THE VEHICLE UNDER ITS OWN POWER AND I WAS RAPIDLY LOSING SPEED. I LUCKILY MANAGED TO PULL OVER ONTO THE SHOULDER WHERE I TURNED OFF THE VEHICLE, THEN RESTARTED IT. DROVE AS NORMAL AFTER THE RESTART. DEALERSHIP IDENTIFIED THE ISSUE WAS THE ELECTRONIC THROTTLE BODY MALFUNCTIONING. PERSONAL RESEARCH REVEALED THAT THIS IS A WIDESPREAD ISSUE. THIS ISSUE IS DANGEROUS FOR THE OWNER OF THE VEHICLE AND FOR OTHER DRIVERS. I COULD HAVE BEEN REAR ENDED ON THE HIGHWAY QUITE EASILY BECAUSE MY VEHICLE DID NOT HAVE ANY POWER TO MOVE, JUST THE REMAINING MOMENTUM TO KEEP IT MOVING. I FAIL TO SEE HOW SO MANY OF THESE FAILING ELECTRONIC THROTTLE BODIES ARE STILL IN USE WHEN THERE IS CLEARLY DANGER TO CONSUMERS.
Corrective Action:
VEHICLE HAS 17,888 MILES ON THE ODOMETER. WHILE THE VEHICLE WAS IN MOTION AT 40 MPH THE MOTOR STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. I ROLLED TO A STOP, TURNED OFF THE VEHICLE, ATTEMPTED A RESTART AND THE VEHICLE RAN AS NORMAL. THE NEXT DAY, WHILE CRUISING AT 70 MPH ON THE HIGHWAY, THE VEHICLE STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. THIS TIME, WHILE ON THE HIGHWAY, WAS VERY DANGEROUS. I COULD NOT MOVE THE VEHICLE UNDER ITS OWN POWER AND I WAS RAPIDLY LOSING SPEED. I LUCKILY MANAGED TO PULL OVER ONTO THE SHOULDER WHERE I TURNED OFF THE VEHICLE, THEN RESTARTED IT. DROVE AS NORMAL AFTER THE RESTART. DEALERSHIP IDENTIFIED THE ISSUE WAS THE ELECTRONIC THROTTLE BODY MALFUNCTIONING. PERSONAL RESEARCH REVEALED THAT THIS IS A WIDESPREAD ISSUE. THIS ISSUE IS DANGEROUS FOR THE OWNER OF THE VEHICLE AND FOR OTHER DRIVERS. I COULD HAVE BEEN REAR ENDED ON THE HIGHWAY QUITE EASILY BECAUSE MY VEHICLE DID NOT HAVE ANY POWER TO MOVE, JUST THE REMAINING MOMENTUM TO KEEP IT MOVING. I FAIL TO SEE HOW SO MANY OF THESE FAILING ELECTRONIC THROTTLE BODIES ARE STILL IN USE WHEN THERE IS CLEARLY DANGER TO CONSUMERS.
Additional Notes:
VEHICLE HAS 17,888 MILES ON THE ODOMETER. WHILE THE VEHICLE WAS IN MOTION AT 40 MPH THE MOTOR STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. I ROLLED TO A STOP, TURNED OFF THE VEHICLE, ATTEMPTED A RESTART AND THE VEHICLE RAN AS NORMAL. THE NEXT DAY, WHILE CRUISING AT 70 MPH ON THE HIGHWAY, THE VEHICLE STUMBLED, LOST POWER, AND THE CHECK ENGINE LIGHT ILLUMINATED ALONG WITH A MESSAGE STATING THERE WAS A SYSTEM FAULT AND TO SERVICE THE ENGINE NOW. THIS TIME, WHILE ON THE HIGHWAY, WAS VERY DANGEROUS. I COULD NOT MOVE THE VEHICLE UNDER ITS OWN POWER AND I WAS RAPIDLY LOSING SPEED. I LUCKILY MANAGED TO PULL OVER ONTO THE SHOULDER WHERE I TURNED OFF THE VEHICLE, THEN RESTARTED IT. DROVE AS NORMAL AFTER THE RESTART. DEALERSHIP IDENTIFIED THE ISSUE WAS THE ELECTRONIC THROTTLE BODY MALFUNCTIONING. PERSONAL RESEARCH REVEALED THAT THIS IS A WIDESPREAD ISSUE. THIS ISSUE IS DANGEROUS FOR THE OWNER OF THE VEHICLE AND FOR OTHER DRIVERS. I COULD HAVE BEEN REAR ENDED ON THE HIGHWAY QUITE EASILY BECAUSE MY VEHICLE DID NOT HAVE ANY POWER TO MOVE, JUST THE REMAINING MOMENTUM TO KEEP IT MOVING. I FAIL TO SEE HOW SO MANY OF THESE FAILING ELECTRONIC THROTTLE BODIES ARE STILL IN USE WHEN THERE IS CLEARLY DANGER TO CONSUMERS.
Mfg Campaign: 10967525
Recall Date: Mar 21, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Mfg Campaign: 10956128
Recall Date: Feb 21, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT VAN. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE INSTRUMENT PANEL WENT BLANK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX WIRING HARNESS WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 04/13/17*BF UPDATED 05/15/17 *BF *CN
Mfg Campaign: 10956128
Recall Date: Feb 21, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Mfg Campaign: 10947834
Recall Date: Jan 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Mfg Campaign: 10947834
Recall Date: Jan 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Corrective Action:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Additional Notes:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Mfg Campaign: 10945601
Recall Date: Jan 17, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Corrective Action:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Additional Notes:
WHILE DRIVING AT AN ESTIMATED AND CONSTANT 70 MPH ON THE HIGHWAY, THE CAR BEEPED AND "ENGINE MALFUNCTION" DISPLAYED ON THE DASHBOARD. THE VEHICLE THEN SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. THE SMELL OF BURNING OIL WAS PRESENT IN THE CABIN. GIVEN THE SPEEDS, THIS WAS DANGEROUS. I HAD TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP IN A GRASSY AREA TO AVOID BLOCKING THE HIGHWAY. HAD THERE BEEN TRAFFIC, THIS WOULD HAVE BEEN IMPOSSIBLE. THE CAR AT THE TIME WAS APPROXIMATELY THREE MONTHS OLD. THE CAR HAD TO BE TOWED TO A DEALER. THE DEALER IS REPAIRING THE CAR AND HAS INDICATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED (UNDER WARRANTY). THE DEALER ASSERTS THE CAUSE OF THE BURNING OIL SMELL WAS THAT THE CAR WAS DUE FOR AN OIL CHANGE. *TR
Mfg Campaign: 10945601
Recall Date: Jan 17, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL EFFICIENCY FAR FROM STATED. THIS IA AN XLT MODEL WITH A 1.6L ECOBOOST ENGINE, AND A STATED MPG EFFICIENCY OF 25/29. THE ACTUAL MEASURED HWY EFFICIENCY IS 22.3 MPG WHILE ON CRUISE CONTROL, AT INTERSTATE HIGHWAY POSTED SPEED LIMITS, ON WIND-LESS, SUNNY DAYS, AND ZERO-LOAD OTHER THAN DRIVER'S WEIGHT. THE EFFICIENCY ABOVE NOTED HAS BEEN REPETITIVELY MEASURED OVER THE FIRST 3,500 MILES OF VEHICLE USE.
Corrective Action:
FUEL EFFICIENCY FAR FROM STATED. THIS IA AN XLT MODEL WITH A 1.6L ECOBOOST ENGINE, AND A STATED MPG EFFICIENCY OF 25/29. THE ACTUAL MEASURED HWY EFFICIENCY IS 22.3 MPG WHILE ON CRUISE CONTROL, AT INTERSTATE HIGHWAY POSTED SPEED LIMITS, ON WIND-LESS, SUNNY DAYS, AND ZERO-LOAD OTHER THAN DRIVER'S WEIGHT. THE EFFICIENCY ABOVE NOTED HAS BEEN REPETITIVELY MEASURED OVER THE FIRST 3,500 MILES OF VEHICLE USE.
Additional Notes:
FUEL EFFICIENCY FAR FROM STATED. THIS IA AN XLT MODEL WITH A 1.6L ECOBOOST ENGINE, AND A STATED MPG EFFICIENCY OF 25/29. THE ACTUAL MEASURED HWY EFFICIENCY IS 22.3 MPG WHILE ON CRUISE CONTROL, AT INTERSTATE HIGHWAY POSTED SPEED LIMITS, ON WIND-LESS, SUNNY DAYS, AND ZERO-LOAD OTHER THAN DRIVER'S WEIGHT. THE EFFICIENCY ABOVE NOTED HAS BEEN REPETITIVELY MEASURED OVER THE FIRST 3,500 MILES OF VEHICLE USE.
Mfg Campaign: 10904706
Recall Date: Sep 8, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT RENTED A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND A CHIME SOUND ALERTED THREE TIMES. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER OF THE ROAD. ONCE RESTARTED, THE VEHICLE CORRECTED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE FAILURE ONCE MORE AFTER APPROXIMATELY AN HOUR MORE OF DRIVING. THE VEHICLE WAS A RENTAL VEHICLE AND WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 07/14/16*LJ UPDATED 08/03/16.*JB
Corrective Action:
TL* THE CONTACT RENTED A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND A CHIME SOUND ALERTED THREE TIMES. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER OF THE ROAD. ONCE RESTARTED, THE VEHICLE CORRECTED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE FAILURE ONCE MORE AFTER APPROXIMATELY AN HOUR MORE OF DRIVING. THE VEHICLE WAS A RENTAL VEHICLE AND WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 07/14/16*LJ UPDATED 08/03/16.*JB
Additional Notes:
TL* THE CONTACT RENTED A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND A CHIME SOUND ALERTED THREE TIMES. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER OF THE ROAD. ONCE RESTARTED, THE VEHICLE CORRECTED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE FAILURE ONCE MORE AFTER APPROXIMATELY AN HOUR MORE OF DRIVING. THE VEHICLE WAS A RENTAL VEHICLE AND WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 07/14/16*LJ UPDATED 08/03/16.*JB
Mfg Campaign: 10873101
Recall Date: Jun 7, 2016
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