Complaints & Recalls
Official Safety Recalls - Important!
37 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Transit Connect vehicles. The front door latch pawl may crack and prevent the door from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S36
Recall Date: Jul 21, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S20
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S24
Recall Date: May 24, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S30
Recall Date: Jun 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Transit Connect vehicles. The front driver and/or passenger seat belt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S25
Recall Date: May 27, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2014-2017 Transit Connect vehicles equipped with a Panoramic Fixed-Glass Vista roof. An improper bond may exist between the panoramic roof and the vehicle body and may result in wind noise, water leak, and in some cases, separation from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S22
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S30
Recall Date: Sep 6, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Transit Connect vehicles manufactured February 22, 2016, through June 16, 2016. The brake Hydraulic Control Unit (HCU) pump may be contaminated with metallic debris. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C10
Recall Date: Jun 29, 2016
Consumer Complaints
132 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY BUSINESS 85 HEADING TO WORK, I WAS TRAVELING 65MPH MY VAN SUDDENLY STARTED TO SLOW DOWN, AS I'M TRYING TO PULL OVER ONTO THE SIDE OF HIGHWAY MY FRONT BRAKES LOCKED UP NEARLY CAUSING AN ACCIDENT, THERE WAS A BURNING SMELL COMING FROM THE FRONT PASSENGER WHEEL, TOWED THE SHOP THEY CHANGED BRAKES, BRAKE CALIPERS AND CALIPER HOSE I DROVE IT AND A WEEK LATER I WAS DRIVING AND THE FRONT BRAKES LOCKED UP AGAIN.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY BUSINESS 85 HEADING TO WORK, I WAS TRAVELING 65MPH MY VAN SUDDENLY STARTED TO SLOW DOWN, AS I'M TRYING TO PULL OVER ONTO THE SIDE OF HIGHWAY MY FRONT BRAKES LOCKED UP NEARLY CAUSING AN ACCIDENT, THERE WAS A BURNING SMELL COMING FROM THE FRONT PASSENGER WHEEL, TOWED THE SHOP THEY CHANGED BRAKES, BRAKE CALIPERS AND CALIPER HOSE I DROVE IT AND A WEEK LATER I WAS DRIVING AND THE FRONT BRAKES LOCKED UP AGAIN.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY BUSINESS 85 HEADING TO WORK, I WAS TRAVELING 65MPH MY VAN SUDDENLY STARTED TO SLOW DOWN, AS I'M TRYING TO PULL OVER ONTO THE SIDE OF HIGHWAY MY FRONT BRAKES LOCKED UP NEARLY CAUSING AN ACCIDENT, THERE WAS A BURNING SMELL COMING FROM THE FRONT PASSENGER WHEEL, TOWED THE SHOP THEY CHANGED BRAKES, BRAKE CALIPERS AND CALIPER HOSE I DROVE IT AND A WEEK LATER I WAS DRIVING AND THE FRONT BRAKES LOCKED UP AGAIN.
Mfg Campaign: 11365076
Recall Date: Oct 19, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
SHIFTER CABLE BROKE. VEHICLE STUCK IN REVERSE AND WOULD NOT GO BACK IN PARK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON OUR VANS OF THIS MODEL. ALSO HAPPENED ON THE FUSIONS, BUT THEY WERE FINALLY RECALLED.
Corrective Action:
SHIFTER CABLE BROKE. VEHICLE STUCK IN REVERSE AND WOULD NOT GO BACK IN PARK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON OUR VANS OF THIS MODEL. ALSO HAPPENED ON THE FUSIONS, BUT THEY WERE FINALLY RECALLED.
Additional Notes:
SHIFTER CABLE BROKE. VEHICLE STUCK IN REVERSE AND WOULD NOT GO BACK IN PARK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON OUR VANS OF THIS MODEL. ALSO HAPPENED ON THE FUSIONS, BUT THEY WERE FINALLY RECALLED.
Mfg Campaign: 11362984
Recall Date: Oct 6, 2020
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Potential Consequences:
2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO SHIFTING ISSUES. *LD THE CONSUMER STATED UPON RETURNING TO THE VEHICLE, AFTER PARKING AT A LOCAL GAS STATION, IT WOULD NOT MOVE. THE GEAR SHIFT MOVED BUT, SEEM TO NOT BE CONNECTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THE CLIP ON THE SHIFTER WAS THE CAUSE OF THE FAILURE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL 20S18 BUT, SHOULD HAVE BEEN. THE VEHICLE WAS REPAIRED. *JS
Corrective Action:
2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO SHIFTING ISSUES. *LD THE CONSUMER STATED UPON RETURNING TO THE VEHICLE, AFTER PARKING AT A LOCAL GAS STATION, IT WOULD NOT MOVE. THE GEAR SHIFT MOVED BUT, SEEM TO NOT BE CONNECTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THE CLIP ON THE SHIFTER WAS THE CAUSE OF THE FAILURE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL 20S18 BUT, SHOULD HAVE BEEN. THE VEHICLE WAS REPAIRED. *JS
Additional Notes:
2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO SHIFTING ISSUES. *LD THE CONSUMER STATED UPON RETURNING TO THE VEHICLE, AFTER PARKING AT A LOCAL GAS STATION, IT WOULD NOT MOVE. THE GEAR SHIFT MOVED BUT, SEEM TO NOT BE CONNECTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THE CLIP ON THE SHIFTER WAS THE CAUSE OF THE FAILURE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL 20S18 BUT, SHOULD HAVE BEEN. THE VEHICLE WAS REPAIRED. *JS
Mfg Campaign: 11349487
Recall Date: Aug 17, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Corrective Action:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Additional Notes:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Mfg Campaign: 11331174
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Corrective Action:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Additional Notes:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Mfg Campaign: 11331174
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Corrective Action:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Additional Notes:
1. STATIONARY OR IN MOTION: THE TOP OF THE FRONT WINDSHIELD SEEMS TO BE LOSING ITS SEAL BECAUSE WHEN WATER IS POURED OR WHEN IT RAINS, IT ENTERS THE CAR AND FALLS ONTO THE DASHBOARD. ALSO, THE PLASTIC BOX THAT STORES THE REAR VIEW WINDOW AND WHICH IS ATTACHED TO THE WINDSHIELD GETS FILLED WITH RAIN AND DRIPS DOWN THE WINDOW. 2. IN MOTION, ON A GRADUAL HILL AND UP: FROM DAY ONE, THE CAR WOULD NOT SHIFT UP ON A DOWNHILL, EVEN A SLIGHT HILL. IT REVS IN THE 2ND GEAR AND REV UNTIL IT WOULD JUMP INTO THIRD AFTER REVVING IN A LOWER GEAR FOR 2-4 MINUTES. I TOOK IT TO 2 DEALERSHIPS (ONE IN TACOMA, WA, AND THE OTHER IN MARINA FORD) AND THEY SAID THEY COULDN'T REPEAT THE PROBLEM EVEN THOUGH I HAD PLENTY OF VIDEO OF IT. 3. STATIONARY OR IN MOTION: LCD SCREEN SOMETIMES STOPS RESPONDING FOR NO PARTICULAR REASON. YOU HAVE TO TURN CAR OFF AND ON AGAIN TO GET A RESPONSE. *TR
Mfg Campaign: 11331174
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ON 6-11-2020, I ATTEMPTED TO PUT MY 2016 TRANSIT CONNECT INTO DRIVE FROM PARK. I WAS AT A FAST FOOD DRIVE-THRU. THE GEAR SHIFT LEVER STOPPED IN REVERSE. WE TRIED THE EMERGENCY NEUTRAL RESET AND IT WOULD NOT WORK. THE WRECKER DRIVER MENTIONED THAT A PART UNDER THE HOOD MIGHT BE RESPONSIBLE, NAMELY A SHIFTER BUSHING. HE HAD SEEN THIS PROBLEM IN FUSIONS AND FOCUSES. HE WAS ABLE TO MANUALLY REPLACE THE CONNECTION LONG ENOUGH FOR US TO GET THE TRANSIT CONNECT ONTO THE WRECKER. THE DEALERSHIP DID DIAGNOSE THE ISSUE AS A SHIFTER BUSHING AND REPAIRED IT ON 6-12-2020. I RESEARCHED THE PART NUMBER AND DISCOVERED THAT A RECALL HAS BEEN ISSUED FOR THAT PART NUMBER ON 2013-2016 FUSIONS AND 2013-2014 ESCAPES. I BELIEVE THAT THE TRANSIT CONNECT SHOULD BE ADDED TO THE RECALL SINCE THE PART NUMBER USED WAS THE SAME. *TR
Corrective Action:
ON 6-11-2020, I ATTEMPTED TO PUT MY 2016 TRANSIT CONNECT INTO DRIVE FROM PARK. I WAS AT A FAST FOOD DRIVE-THRU. THE GEAR SHIFT LEVER STOPPED IN REVERSE. WE TRIED THE EMERGENCY NEUTRAL RESET AND IT WOULD NOT WORK. THE WRECKER DRIVER MENTIONED THAT A PART UNDER THE HOOD MIGHT BE RESPONSIBLE, NAMELY A SHIFTER BUSHING. HE HAD SEEN THIS PROBLEM IN FUSIONS AND FOCUSES. HE WAS ABLE TO MANUALLY REPLACE THE CONNECTION LONG ENOUGH FOR US TO GET THE TRANSIT CONNECT ONTO THE WRECKER. THE DEALERSHIP DID DIAGNOSE THE ISSUE AS A SHIFTER BUSHING AND REPAIRED IT ON 6-12-2020. I RESEARCHED THE PART NUMBER AND DISCOVERED THAT A RECALL HAS BEEN ISSUED FOR THAT PART NUMBER ON 2013-2016 FUSIONS AND 2013-2014 ESCAPES. I BELIEVE THAT THE TRANSIT CONNECT SHOULD BE ADDED TO THE RECALL SINCE THE PART NUMBER USED WAS THE SAME. *TR
Additional Notes:
ON 6-11-2020, I ATTEMPTED TO PUT MY 2016 TRANSIT CONNECT INTO DRIVE FROM PARK. I WAS AT A FAST FOOD DRIVE-THRU. THE GEAR SHIFT LEVER STOPPED IN REVERSE. WE TRIED THE EMERGENCY NEUTRAL RESET AND IT WOULD NOT WORK. THE WRECKER DRIVER MENTIONED THAT A PART UNDER THE HOOD MIGHT BE RESPONSIBLE, NAMELY A SHIFTER BUSHING. HE HAD SEEN THIS PROBLEM IN FUSIONS AND FOCUSES. HE WAS ABLE TO MANUALLY REPLACE THE CONNECTION LONG ENOUGH FOR US TO GET THE TRANSIT CONNECT ONTO THE WRECKER. THE DEALERSHIP DID DIAGNOSE THE ISSUE AS A SHIFTER BUSHING AND REPAIRED IT ON 6-12-2020. I RESEARCHED THE PART NUMBER AND DISCOVERED THAT A RECALL HAS BEEN ISSUED FOR THAT PART NUMBER ON 2013-2016 FUSIONS AND 2013-2014 ESCAPES. I BELIEVE THAT THE TRANSIT CONNECT SHOULD BE ADDED TO THE RECALL SINCE THE PART NUMBER USED WAS THE SAME. *TR
Mfg Campaign: 11329274
Recall Date: Jun 16, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
LUG NUTS ARE ALL SWOLLEN ON ALL 4 WHEELS. UNABLE TO GET OFF WITH STANDARD WRENCH. FORD WILL NOT FIX FOR FREE. SERVICE ADVISOR STATES IT'S A KNOWN ISSUE DUE TO BIMETALLIC LUG NUTS USED ON CERTAIN FORDS. *TR
Corrective Action:
LUG NUTS ARE ALL SWOLLEN ON ALL 4 WHEELS. UNABLE TO GET OFF WITH STANDARD WRENCH. FORD WILL NOT FIX FOR FREE. SERVICE ADVISOR STATES IT'S A KNOWN ISSUE DUE TO BIMETALLIC LUG NUTS USED ON CERTAIN FORDS. *TR
Additional Notes:
LUG NUTS ARE ALL SWOLLEN ON ALL 4 WHEELS. UNABLE TO GET OFF WITH STANDARD WRENCH. FORD WILL NOT FIX FOR FREE. SERVICE ADVISOR STATES IT'S A KNOWN ISSUE DUE TO BIMETALLIC LUG NUTS USED ON CERTAIN FORDS. *TR
Mfg Campaign: 11320776
Recall Date: Apr 10, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE PANORAMIC SUNROOF DETACHED WITHOUT WARNING OR IMPACT. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TAKEN TO BOB MOORE FORD LOCATED AT (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OK 73149, (405) 708-6489) WHERE IT WAS DIAGNOSED THAT THE SUNROOF FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 58,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE PANORAMIC SUNROOF DETACHED WITHOUT WARNING OR IMPACT. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TAKEN TO BOB MOORE FORD LOCATED AT (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OK 73149, (405) 708-6489) WHERE IT WAS DIAGNOSED THAT THE SUNROOF FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 58,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE PANORAMIC SUNROOF DETACHED WITHOUT WARNING OR IMPACT. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TAKEN TO BOB MOORE FORD LOCATED AT (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OK 73149, (405) 708-6489) WHERE IT WAS DIAGNOSED THAT THE SUNROOF FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 58,000.
Mfg Campaign: 11319162
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN AIR LEAK COMING FROM THE VEHICLE. THE MOON ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT BODY REPAIR SHOP WHERE HE WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CONTACT THEN TOOK THE VEHICLE TO HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 95407 WHERE THE DEALER AGREED THAT THE FAILURE WAS CAUSED DUE TO A MANUFACTURING DEFECT HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN AIR LEAK COMING FROM THE VEHICLE. THE MOON ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT BODY REPAIR SHOP WHERE HE WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CONTACT THEN TOOK THE VEHICLE TO HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 95407 WHERE THE DEALER AGREED THAT THE FAILURE WAS CAUSED DUE TO A MANUFACTURING DEFECT HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN AIR LEAK COMING FROM THE VEHICLE. THE MOON ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT BODY REPAIR SHOP WHERE HE WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CONTACT THEN TOOK THE VEHICLE TO HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 95407 WHERE THE DEALER AGREED THAT THE FAILURE WAS CAUSED DUE TO A MANUFACTURING DEFECT HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Mfg Campaign: 11317126
Recall Date: Mar 9, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING DOWN THE FREEWAY THE STATIONARY PANORAMIC ROOF GLASS DISLODGED, WENT INTO THE AIR AND LANDED ON THE FREEWAY IN DRAMATIC FASHION WITHOUT INJURY OR KILLING ANYONE. THE CAR BEHIND ME SWERVED TO AVOID THE FLYING GLASS.
Corrective Action:
WHILE DRIVING DOWN THE FREEWAY THE STATIONARY PANORAMIC ROOF GLASS DISLODGED, WENT INTO THE AIR AND LANDED ON THE FREEWAY IN DRAMATIC FASHION WITHOUT INJURY OR KILLING ANYONE. THE CAR BEHIND ME SWERVED TO AVOID THE FLYING GLASS.
Additional Notes:
WHILE DRIVING DOWN THE FREEWAY THE STATIONARY PANORAMIC ROOF GLASS DISLODGED, WENT INTO THE AIR AND LANDED ON THE FREEWAY IN DRAMATIC FASHION WITHOUT INJURY OR KILLING ANYONE. THE CAR BEHIND ME SWERVED TO AVOID THE FLYING GLASS.
Mfg Campaign: 11308375
Recall Date: Feb 10, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF SHATTERED
Corrective Action:
THE SUNROOF SHATTERED
Additional Notes:
THE SUNROOF SHATTERED
Mfg Campaign: 11307340
Recall Date: Feb 5, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING THE VEHICLE IN REVERSE, THE DRIVER'S AIR BAG DEPLOYED FOR NO REASON. THE DIVER WAS SLIGHTLY INJURED. THE VEHICLE'S MAINTENANCE HISTORY WAS LOOKED AT. THIS VEHICLE WAS NEVER IMPLICATED IN AN ACCIDENT. THE FORD DEALER FOUND THAT THE ELECTRICAL WIRING FOR THIS AIRBAG WAS CORRODED. THIS WOULD BE THE REASON WHY THE AIRBAG DEPLOYED. THIS ELECTRICAL WIRE SHOULD BE BETTER PROTECTED. THE DEALER REFUSED TO REPAIR IT UNDER WARRANTY BECAUSE IT IS NOT VALID ANYMORE.
Corrective Action:
WHILE DRIVING THE VEHICLE IN REVERSE, THE DRIVER'S AIR BAG DEPLOYED FOR NO REASON. THE DIVER WAS SLIGHTLY INJURED. THE VEHICLE'S MAINTENANCE HISTORY WAS LOOKED AT. THIS VEHICLE WAS NEVER IMPLICATED IN AN ACCIDENT. THE FORD DEALER FOUND THAT THE ELECTRICAL WIRING FOR THIS AIRBAG WAS CORRODED. THIS WOULD BE THE REASON WHY THE AIRBAG DEPLOYED. THIS ELECTRICAL WIRE SHOULD BE BETTER PROTECTED. THE DEALER REFUSED TO REPAIR IT UNDER WARRANTY BECAUSE IT IS NOT VALID ANYMORE.
Additional Notes:
WHILE DRIVING THE VEHICLE IN REVERSE, THE DRIVER'S AIR BAG DEPLOYED FOR NO REASON. THE DIVER WAS SLIGHTLY INJURED. THE VEHICLE'S MAINTENANCE HISTORY WAS LOOKED AT. THIS VEHICLE WAS NEVER IMPLICATED IN AN ACCIDENT. THE FORD DEALER FOUND THAT THE ELECTRICAL WIRING FOR THIS AIRBAG WAS CORRODED. THIS WOULD BE THE REASON WHY THE AIRBAG DEPLOYED. THIS ELECTRICAL WIRE SHOULD BE BETTER PROTECTED. THE DEALER REFUSED TO REPAIR IT UNDER WARRANTY BECAUSE IT IS NOT VALID ANYMORE.
Mfg Campaign: 11306269
Recall Date: Jan 31, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OUR DAUGHTER WAS DRIVING OUR 2016 FORD TRANSIT CONNECT HOME ON 65N RIGHT BEFORE EXIT 78 IN NASHVILLE, TN. SHE WAS DOING ABOUT 55. IT WAS AT ABOUT 10PM AND THANKFULLY THERE WAS NOT TRAFFIC DIRECTLY BEHIND HER. THE HUGE GLASS PANORAMIC ROOF AND SUNSHADE CAME OFF AND TORE FROM THE FRAME OF THE CAR LEAVING DAMAGE TO THE STRUCTURE OF THE CAR. THERE WAS SLIGHT NOISE AND MY PASSENGERS INFORMED HER THE GLASS ROOF AND SHADE RIPPED OFF. THIS IS NO FAULT OF THE OWNER. THIS IS A MANUFACTURE DEFECT. THE DEALERSHIP SAID THERE WAS A PRIOR RECALL 16S35 FOR THE SAME MODEL IN 2014 AND THIS IS EXACTLY WHAT HAPPENED HERE. THE BONDING/SEALANT USED IS NOT HOLDING. EITHER FORD IS LIABLE OR THE COMPANY THAT MAKES THE BONDING SEALANT. SAME THING FOR MERCEDES RECALL FROM 2002-2011. ROOF GLASS DETACHING FROM ROOFS OF CAR/VAN.
Corrective Action:
OUR DAUGHTER WAS DRIVING OUR 2016 FORD TRANSIT CONNECT HOME ON 65N RIGHT BEFORE EXIT 78 IN NASHVILLE, TN. SHE WAS DOING ABOUT 55. IT WAS AT ABOUT 10PM AND THANKFULLY THERE WAS NOT TRAFFIC DIRECTLY BEHIND HER. THE HUGE GLASS PANORAMIC ROOF AND SUNSHADE CAME OFF AND TORE FROM THE FRAME OF THE CAR LEAVING DAMAGE TO THE STRUCTURE OF THE CAR. THERE WAS SLIGHT NOISE AND MY PASSENGERS INFORMED HER THE GLASS ROOF AND SHADE RIPPED OFF. THIS IS NO FAULT OF THE OWNER. THIS IS A MANUFACTURE DEFECT. THE DEALERSHIP SAID THERE WAS A PRIOR RECALL 16S35 FOR THE SAME MODEL IN 2014 AND THIS IS EXACTLY WHAT HAPPENED HERE. THE BONDING/SEALANT USED IS NOT HOLDING. EITHER FORD IS LIABLE OR THE COMPANY THAT MAKES THE BONDING SEALANT. SAME THING FOR MERCEDES RECALL FROM 2002-2011. ROOF GLASS DETACHING FROM ROOFS OF CAR/VAN.
Additional Notes:
OUR DAUGHTER WAS DRIVING OUR 2016 FORD TRANSIT CONNECT HOME ON 65N RIGHT BEFORE EXIT 78 IN NASHVILLE, TN. SHE WAS DOING ABOUT 55. IT WAS AT ABOUT 10PM AND THANKFULLY THERE WAS NOT TRAFFIC DIRECTLY BEHIND HER. THE HUGE GLASS PANORAMIC ROOF AND SUNSHADE CAME OFF AND TORE FROM THE FRAME OF THE CAR LEAVING DAMAGE TO THE STRUCTURE OF THE CAR. THERE WAS SLIGHT NOISE AND MY PASSENGERS INFORMED HER THE GLASS ROOF AND SHADE RIPPED OFF. THIS IS NO FAULT OF THE OWNER. THIS IS A MANUFACTURE DEFECT. THE DEALERSHIP SAID THERE WAS A PRIOR RECALL 16S35 FOR THE SAME MODEL IN 2014 AND THIS IS EXACTLY WHAT HAPPENED HERE. THE BONDING/SEALANT USED IS NOT HOLDING. EITHER FORD IS LIABLE OR THE COMPANY THAT MAKES THE BONDING SEALANT. SAME THING FOR MERCEDES RECALL FROM 2002-2011. ROOF GLASS DETACHING FROM ROOFS OF CAR/VAN.
Mfg Campaign: 11299805
Recall Date: Jan 16, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WATER IS LEAKING DOWN INTO THE VEHICLE FROM UP ABOVE IN THE ROOF. THERE ARE CAPS LOCATED IN THESE CHANNELS ON THE EXTERIOR ROOF OF THIS VEHICLE. THERE WAS SNOW OVERNIGHT SITTING ON TOP OF THE VEHICLE. A PUDDLE FORMED INSIDE ON THE BACK PLASTIC ARM LEDGE. CEILING CARPET WAS WET UP ABOVE. I DROVE THE VEHICLE IN WET CONDITIONS AND THE WATER CONTINUED TO DRIP DOWN AFTER A 2 HOUR DRIVE IN RAIN. \WHEN WATER IS IN THESE CHANNELS ON THE EXTERIOR OF ROOF, IT COMES THROUGH SOMEHOW UNDER THESE CAPS AND SOAKS CEILING CARPET THUS CAUSING WATER TO DRIP DOWN. SEE IMAGE. IMAGE SHOWS WATER ON INTERIOR OF SIDE REAR WINDOW AS A RESULT OF DRIPPING DOWN INTO CABIN OF VEHICLE. THIS IMAGE TAKEN AFTER DRIVING TWO HOURS, HOWEVER THE WATER CAME THROUGH BOTH AS THE VEHICLE WAS STATIONARY (INITIALLY MELTING SNOW) AND ALSO WHILE DRIVING FOR 2 HOURS. CAR IS 3.5 YEARS OLD.
Corrective Action:
WATER IS LEAKING DOWN INTO THE VEHICLE FROM UP ABOVE IN THE ROOF. THERE ARE CAPS LOCATED IN THESE CHANNELS ON THE EXTERIOR ROOF OF THIS VEHICLE. THERE WAS SNOW OVERNIGHT SITTING ON TOP OF THE VEHICLE. A PUDDLE FORMED INSIDE ON THE BACK PLASTIC ARM LEDGE. CEILING CARPET WAS WET UP ABOVE. I DROVE THE VEHICLE IN WET CONDITIONS AND THE WATER CONTINUED TO DRIP DOWN AFTER A 2 HOUR DRIVE IN RAIN. \WHEN WATER IS IN THESE CHANNELS ON THE EXTERIOR OF ROOF, IT COMES THROUGH SOMEHOW UNDER THESE CAPS AND SOAKS CEILING CARPET THUS CAUSING WATER TO DRIP DOWN. SEE IMAGE. IMAGE SHOWS WATER ON INTERIOR OF SIDE REAR WINDOW AS A RESULT OF DRIPPING DOWN INTO CABIN OF VEHICLE. THIS IMAGE TAKEN AFTER DRIVING TWO HOURS, HOWEVER THE WATER CAME THROUGH BOTH AS THE VEHICLE WAS STATIONARY (INITIALLY MELTING SNOW) AND ALSO WHILE DRIVING FOR 2 HOURS. CAR IS 3.5 YEARS OLD.
Additional Notes:
WATER IS LEAKING DOWN INTO THE VEHICLE FROM UP ABOVE IN THE ROOF. THERE ARE CAPS LOCATED IN THESE CHANNELS ON THE EXTERIOR ROOF OF THIS VEHICLE. THERE WAS SNOW OVERNIGHT SITTING ON TOP OF THE VEHICLE. A PUDDLE FORMED INSIDE ON THE BACK PLASTIC ARM LEDGE. CEILING CARPET WAS WET UP ABOVE. I DROVE THE VEHICLE IN WET CONDITIONS AND THE WATER CONTINUED TO DRIP DOWN AFTER A 2 HOUR DRIVE IN RAIN. \WHEN WATER IS IN THESE CHANNELS ON THE EXTERIOR OF ROOF, IT COMES THROUGH SOMEHOW UNDER THESE CAPS AND SOAKS CEILING CARPET THUS CAUSING WATER TO DRIP DOWN. SEE IMAGE. IMAGE SHOWS WATER ON INTERIOR OF SIDE REAR WINDOW AS A RESULT OF DRIPPING DOWN INTO CABIN OF VEHICLE. THIS IMAGE TAKEN AFTER DRIVING TWO HOURS, HOWEVER THE WATER CAME THROUGH BOTH AS THE VEHICLE WAS STATIONARY (INITIALLY MELTING SNOW) AND ALSO WHILE DRIVING FOR 2 HOURS. CAR IS 3.5 YEARS OLD.
Mfg Campaign: 11286576
Recall Date: Dec 3, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED CERTIFIED WITH 15,478 AND CURRENT HIGHWAY MILES 63,412. TRANSMISSION EXHIBITED SYMPTOMS OF SLUGGISHNESS AND SLOWING DOWN WHEN DRIVING MY FATHER TO ER FOR SURGERY. MOST MILES ARE HIGHWAY MILES (MOM-OPEN HEART SURGERY; SPOUSE-BRAIN TUMOR REMOVAL AND DAD-A COLOSTOMY). MY SPOUSE INDICATED THE TRANSMISSION BOGGED DOWN SLOWLY FROM 70, 60, 55MPH DOWN TO 0 MPH WITH NO POWER TO ENGAGE IN ANY GEAR. SPOUSE HEADING HOME WITH KIDS WHEN VAN JUST STOPPED WORKING AND WOULDN'T MOVE IN ANY GEAR EXCEPT PARK AND NEUTRAL. CALLED A TOW TRUCK AT 10:45 PM. WE PAID THE $150/DIAGNOSTIC FEE AND TRANS FLUID OK. TECH MENTIONED NEEDED A NEW $8,000/TRANSMISSION-ALL THE INNER MECHANICALS STOPPED WORKING.
Corrective Action:
PURCHASED CERTIFIED WITH 15,478 AND CURRENT HIGHWAY MILES 63,412. TRANSMISSION EXHIBITED SYMPTOMS OF SLUGGISHNESS AND SLOWING DOWN WHEN DRIVING MY FATHER TO ER FOR SURGERY. MOST MILES ARE HIGHWAY MILES (MOM-OPEN HEART SURGERY; SPOUSE-BRAIN TUMOR REMOVAL AND DAD-A COLOSTOMY). MY SPOUSE INDICATED THE TRANSMISSION BOGGED DOWN SLOWLY FROM 70, 60, 55MPH DOWN TO 0 MPH WITH NO POWER TO ENGAGE IN ANY GEAR. SPOUSE HEADING HOME WITH KIDS WHEN VAN JUST STOPPED WORKING AND WOULDN'T MOVE IN ANY GEAR EXCEPT PARK AND NEUTRAL. CALLED A TOW TRUCK AT 10:45 PM. WE PAID THE $150/DIAGNOSTIC FEE AND TRANS FLUID OK. TECH MENTIONED NEEDED A NEW $8,000/TRANSMISSION-ALL THE INNER MECHANICALS STOPPED WORKING.
Additional Notes:
PURCHASED CERTIFIED WITH 15,478 AND CURRENT HIGHWAY MILES 63,412. TRANSMISSION EXHIBITED SYMPTOMS OF SLUGGISHNESS AND SLOWING DOWN WHEN DRIVING MY FATHER TO ER FOR SURGERY. MOST MILES ARE HIGHWAY MILES (MOM-OPEN HEART SURGERY; SPOUSE-BRAIN TUMOR REMOVAL AND DAD-A COLOSTOMY). MY SPOUSE INDICATED THE TRANSMISSION BOGGED DOWN SLOWLY FROM 70, 60, 55MPH DOWN TO 0 MPH WITH NO POWER TO ENGAGE IN ANY GEAR. SPOUSE HEADING HOME WITH KIDS WHEN VAN JUST STOPPED WORKING AND WOULDN'T MOVE IN ANY GEAR EXCEPT PARK AND NEUTRAL. CALLED A TOW TRUCK AT 10:45 PM. WE PAID THE $150/DIAGNOSTIC FEE AND TRANS FLUID OK. TECH MENTIONED NEEDED A NEW $8,000/TRANSMISSION-ALL THE INNER MECHANICALS STOPPED WORKING.
Mfg Campaign: 11279772
Recall Date: Nov 13, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER COMPLETION OF AN UNRELATED SAFETY RECALL ON LOCK LATCH INSTALL. I NOTICED THAT THE SHIFT LIGHT WAS BLINKING ON & OFF. A SHOT TIME LATER, THE VEHICLE WHEN INTO PARK WHILE IN MOTION OFF RT. 15 IN THE TOWN OF GORDONSVILLE, VIRGINIA. THE VEHICLE WOULD NOT SHIFT FROM PARK AND THE SHIFT LIGHT WOULD NOT ILLUMINATE AS IT NORMALLY WOULD. THIS EVENT NEARLY CAUSED ME TO HAVE AN ACCIDENT. I HAD THE VEHICLE TOWED TO THE PLACE OF PURCHASE AT MADISON FORD IN MADISON VIRGINIA. THE TOWING COMPANY/FIRM HAD TO DRAG THE VEHICLE ONTO THE FLAT BED TRUCK.THE VEHICLE WOULD NOT SHIFT OUT OF PARK.
Corrective Action:
AFTER COMPLETION OF AN UNRELATED SAFETY RECALL ON LOCK LATCH INSTALL. I NOTICED THAT THE SHIFT LIGHT WAS BLINKING ON & OFF. A SHOT TIME LATER, THE VEHICLE WHEN INTO PARK WHILE IN MOTION OFF RT. 15 IN THE TOWN OF GORDONSVILLE, VIRGINIA. THE VEHICLE WOULD NOT SHIFT FROM PARK AND THE SHIFT LIGHT WOULD NOT ILLUMINATE AS IT NORMALLY WOULD. THIS EVENT NEARLY CAUSED ME TO HAVE AN ACCIDENT. I HAD THE VEHICLE TOWED TO THE PLACE OF PURCHASE AT MADISON FORD IN MADISON VIRGINIA. THE TOWING COMPANY/FIRM HAD TO DRAG THE VEHICLE ONTO THE FLAT BED TRUCK.THE VEHICLE WOULD NOT SHIFT OUT OF PARK.
Additional Notes:
AFTER COMPLETION OF AN UNRELATED SAFETY RECALL ON LOCK LATCH INSTALL. I NOTICED THAT THE SHIFT LIGHT WAS BLINKING ON & OFF. A SHOT TIME LATER, THE VEHICLE WHEN INTO PARK WHILE IN MOTION OFF RT. 15 IN THE TOWN OF GORDONSVILLE, VIRGINIA. THE VEHICLE WOULD NOT SHIFT FROM PARK AND THE SHIFT LIGHT WOULD NOT ILLUMINATE AS IT NORMALLY WOULD. THIS EVENT NEARLY CAUSED ME TO HAVE AN ACCIDENT. I HAD THE VEHICLE TOWED TO THE PLACE OF PURCHASE AT MADISON FORD IN MADISON VIRGINIA. THE TOWING COMPANY/FIRM HAD TO DRAG THE VEHICLE ONTO THE FLAT BED TRUCK.THE VEHICLE WOULD NOT SHIFT OUT OF PARK.
Mfg Campaign: 11270038
Recall Date: Oct 21, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
POWER STEERING SUDDENLY QUIT WITHOUT ANY WARNING
Corrective Action:
POWER STEERING SUDDENLY QUIT WITHOUT ANY WARNING
Additional Notes:
POWER STEERING SUDDENLY QUIT WITHOUT ANY WARNING
Mfg Campaign: 11266492
Recall Date: Oct 5, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Corrective Action:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Additional Notes:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Mfg Campaign: 11259021
Recall Date: Sep 30, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Corrective Action:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Additional Notes:
EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL
Mfg Campaign: 11259021
Recall Date: Sep 30, 2019
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