Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2020 Transit vehicles. An incorrect driveshaft torsional damper service kit may have been installed, which can allow the damper shield to contact the parking brake cable, possibly resulting in parking brake failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S39
Recall Date: Aug 11, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156" or 178" wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S38
Recall Date: Oct 25, 2019
New England Wheels
Safety Issue:
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Recall Date: Apr 29, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Mobility Transportation Services
Safety Issue:
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 18, 2019
Mobility Specialists, Inc.
Safety Issue:
Mobility Specialists, Inc. (Mobility Specialists) is recalling certain 2014-2017 Ford E-150 and Transit vans modified to be equipped with Ricon S-Series and K-Series wheel chair lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-044
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc. DBA Royale Limousine (Royale) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2019
Transitworks
Safety Issue:
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 22, 2019
Quality Van Sales, Inc.
Safety Issue:
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.Please provide the following information:
Recall Date: Mar 18, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton) is recalling certain 2015-2017 Ford Transit passenger vans modified to be equipped with Ricon S & K Titanium Wheelchair Lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RICON RECALL RI61396
Recall Date: Mar 6, 2019
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 1, 2019
Xl Hybrids Inc
Safety Issue:
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 21, 2019
National Van Builders, Inc.
Safety Issue:
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 6, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S34-S1
Recall Date: Apr 30, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S34
Recall Date: Oct 23, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling all 2015-2017 Transit vehicles except 156" and 178" wheelbase Chassis Cab and Cut-Away bodies. In the affected vehicles, the flexible coupling connecting the transmission to the driveshaft may prematurely fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S15
Recall Date: Jun 26, 2017
Consumer Complaints
113 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.
Corrective Action:
I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.
Additional Notes:
I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.
Mfg Campaign: 11670867
Recall Date: Jul 2, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Mfg Campaign: 11670259
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Mfg Campaign: 11670259
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.
Corrective Action:
The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.
Additional Notes:
The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.
Mfg Campaign: 11669551
Recall Date: Jun 26, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This unit has a Failed Torque Converter. I looked online and found that there are hundreds of people (including shipping companies like Amazon) complaining about this issue, but there is no recall for the vehicle. However, they have several recalls for the TC on other models for that year. All complaints state that the TC goes out as low as 60,000 miles, and requires a full transmission rebuild at $3,700-$6200 per vehicle. This only rectifies the issue until the next 60,000 miles and then you have to do it all again?? This is basically a VERY EXPENSIVE lemon.
Corrective Action:
This unit has a Failed Torque Converter. I looked online and found that there are hundreds of people (including shipping companies like Amazon) complaining about this issue, but there is no recall for the vehicle. However, they have several recalls for the TC on other models for that year. All complaints state that the TC goes out as low as 60,000 miles, and requires a full transmission rebuild at $3,700-$6200 per vehicle. This only rectifies the issue until the next 60,000 miles and then you have to do it all again?? This is basically a VERY EXPENSIVE lemon.
Additional Notes:
This unit has a Failed Torque Converter. I looked online and found that there are hundreds of people (including shipping companies like Amazon) complaining about this issue, but there is no recall for the vehicle. However, they have several recalls for the TC on other models for that year. All complaints state that the TC goes out as low as 60,000 miles, and requires a full transmission rebuild at $3,700-$6200 per vehicle. This only rectifies the issue until the next 60,000 miles and then you have to do it all again?? This is basically a VERY EXPENSIVE lemon.
Mfg Campaign: 11658156
Recall Date: May 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Corrective Action:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Additional Notes:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Mfg Campaign: 11657579
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Corrective Action:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Additional Notes:
I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!
Mfg Campaign: 11657579
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11652038
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11652038
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Corrective Action:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Additional Notes:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Mfg Campaign: 11650680
Recall Date: Mar 26, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Corrective Action:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Additional Notes:
I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.
Mfg Campaign: 11650680
Recall Date: Mar 26, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Corrective Action:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Additional Notes:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Mfg Campaign: 11626151
Recall Date: Nov 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Corrective Action:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Additional Notes:
The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.
Mfg Campaign: 11626151
Recall Date: Nov 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Corrective Action:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Additional Notes:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Mfg Campaign: 11623831
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Corrective Action:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Additional Notes:
Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.
Mfg Campaign: 11623831
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.
Corrective Action:
We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.
Additional Notes:
We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.
Mfg Campaign: 11618531
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have a vehicle fleet of 40+ vehicles. In the last two months, we have had to replace a FOUR evaporator coil assemblies. I believe this is an indication of a factory issues that was never caught.
Corrective Action:
We have a vehicle fleet of 40+ vehicles. In the last two months, we have had to replace a FOUR evaporator coil assemblies. I believe this is an indication of a factory issues that was never caught.
Additional Notes:
We have a vehicle fleet of 40+ vehicles. In the last two months, we have had to replace a FOUR evaporator coil assemblies. I believe this is an indication of a factory issues that was never caught.
Mfg Campaign: 11618532
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have a vehicle fleet of over 40+ vehicles. Within the last two months, we have had FOUR vehicles needing the evaporator housing replaced. I believe this is an indication of the factory issue never caught.
Corrective Action:
We have a vehicle fleet of over 40+ vehicles. Within the last two months, we have had FOUR vehicles needing the evaporator housing replaced. I believe this is an indication of the factory issue never caught.
Additional Notes:
We have a vehicle fleet of over 40+ vehicles. Within the last two months, we have had FOUR vehicles needing the evaporator housing replaced. I believe this is an indication of the factory issue never caught.
Mfg Campaign: 11618536
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated while driving approximately 60 MPH, there was an abnormal banging sound underneath the floorboard. The contact pulled over and turned off the vehicle. There was no warning light illuminated. The contact stated that there was fluid puddling underneath the vehicle. The contact had the vehicle towed to a dealer. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 19V767000 (Power Train), and that the failure was caused by the driveshaft separating from the flexible coupling. The contact was informed that the driveshaft had damaged the transmission and the fuel line. The contact was informed that the recall repair only covered the repair of the driveshaft and flexible coupling, and that he had to cover the repair costs of the other damages. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated while driving approximately 60 MPH, there was an abnormal banging sound underneath the floorboard. The contact pulled over and turned off the vehicle. There was no warning light illuminated. The contact stated that there was fluid puddling underneath the vehicle. The contact had the vehicle towed to a dealer. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 19V767000 (Power Train), and that the failure was caused by the driveshaft separating from the flexible coupling. The contact was informed that the driveshaft had damaged the transmission and the fuel line. The contact was informed that the recall repair only covered the repair of the driveshaft and flexible coupling, and that he had to cover the repair costs of the other damages. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated while driving approximately 60 MPH, there was an abnormal banging sound underneath the floorboard. The contact pulled over and turned off the vehicle. There was no warning light illuminated. The contact stated that there was fluid puddling underneath the vehicle. The contact had the vehicle towed to a dealer. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 19V767000 (Power Train), and that the failure was caused by the driveshaft separating from the flexible coupling. The contact was informed that the driveshaft had damaged the transmission and the fuel line. The contact was informed that the recall repair only covered the repair of the driveshaft and flexible coupling, and that he had to cover the repair costs of the other damages. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 113,000.
Mfg Campaign: 11616814
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.
Mfg Campaign: 11614027
Recall Date: Sep 11, 2024
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Valencia, CA • 36 yrs
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