Complaints & Recalls
Official Safety Recalls - Important!
54 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: EEL, ZEM, SFC
Recall Date: Jun 15, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FE5
Recall Date: Mar 16, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2022 Odyssey vehicles equipped with Bridgestone tires. The affected vehicles may have a tire that contains a pinhole, causing a slow air leak. As such, these tires fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 139, "New Pneumatic Radial Tires for Light Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: HBL
Recall Date: Sep 29, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2022 Odyssey vehicles. The second-row outboard seats may have deformed seat rail locking mechanisms, which could prevent the seat rails from locking into place.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YBE
Recall Date: Jun 7, 2021
Consumer Complaints
126 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has lost its power during the drive. As I was pulling the vehicle out of the driveway, the vehicle was completely shut off and immediately turned on. A few month later, similar thing happen. This time I tried cold start and it never cranked just on for a second and then lost the power compeletly. It happened one more time and I took it to the dealership. They said there is no issue with the battery, the assume the batter power is not enough for the vehicle. Even it has a geniue battery that was never replaced from the very first purchase it is not supporting the vehicle. It has not happen to me, but I lost the power in the middle of an highway it is a disaster. On the way out of the dealership, ridiculously it did not start again, and they jump started the car. Attached is the service invoice and a photo of jump start at the lot. It was Honda Curry, 5525 Peachtree Blvd #100, Chamblee, GA 30366.
Corrective Action:
The vehicle has lost its power during the drive. As I was pulling the vehicle out of the driveway, the vehicle was completely shut off and immediately turned on. A few month later, similar thing happen. This time I tried cold start and it never cranked just on for a second and then lost the power compeletly. It happened one more time and I took it to the dealership. They said there is no issue with the battery, the assume the batter power is not enough for the vehicle. Even it has a geniue battery that was never replaced from the very first purchase it is not supporting the vehicle. It has not happen to me, but I lost the power in the middle of an highway it is a disaster. On the way out of the dealership, ridiculously it did not start again, and they jump started the car. Attached is the service invoice and a photo of jump start at the lot. It was Honda Curry, 5525 Peachtree Blvd #100, Chamblee, GA 30366.
Additional Notes:
The vehicle has lost its power during the drive. As I was pulling the vehicle out of the driveway, the vehicle was completely shut off and immediately turned on. A few month later, similar thing happen. This time I tried cold start and it never cranked just on for a second and then lost the power compeletly. It happened one more time and I took it to the dealership. They said there is no issue with the battery, the assume the batter power is not enough for the vehicle. Even it has a geniue battery that was never replaced from the very first purchase it is not supporting the vehicle. It has not happen to me, but I lost the power in the middle of an highway it is a disaster. On the way out of the dealership, ridiculously it did not start again, and they jump started the car. Attached is the service invoice and a photo of jump start at the lot. It was Honda Curry, 5525 Peachtree Blvd #100, Chamblee, GA 30366.
Mfg Campaign: 11506912
Recall Date: Feb 13, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The glass of the sunroof spontaneously shattered while driving down the highway. It made an explosion sound and dropped shards of glass all over myself and my child. I am in the process of finding replacement glass for the vehicle. It is less than a year old, and the dealer does not have replacement parts nor does it know when they can get one. There were no warnings before this happened. The vehicle has never had any damage and is stored in an interior garage. The damage happened at 55 degrees on a dry overcast day in Nashville, TN.
Corrective Action:
The glass of the sunroof spontaneously shattered while driving down the highway. It made an explosion sound and dropped shards of glass all over myself and my child. I am in the process of finding replacement glass for the vehicle. It is less than a year old, and the dealer does not have replacement parts nor does it know when they can get one. There were no warnings before this happened. The vehicle has never had any damage and is stored in an interior garage. The damage happened at 55 degrees on a dry overcast day in Nashville, TN.
Additional Notes:
The glass of the sunroof spontaneously shattered while driving down the highway. It made an explosion sound and dropped shards of glass all over myself and my child. I am in the process of finding replacement glass for the vehicle. It is less than a year old, and the dealer does not have replacement parts nor does it know when they can get one. There were no warnings before this happened. The vehicle has never had any damage and is stored in an interior garage. The damage happened at 55 degrees on a dry overcast day in Nashville, TN.
Mfg Campaign: 11501995
Recall Date: Jan 16, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased a 2022 Honda Odyssey EXL and shortly after purchasing it the driver's rear door sliding door stopped unlocking and it won't lock if it's unlocked. This prevents the ability to lock the door using the remote locking feature it also prevents fueling the vehicle if the lock is unlocked because the fuel door will not open if the door is unlocked. We took the vehicle in August 26th 2022 to Honda dealership and the dealership tested the lock switch and it still didn't work so they said that it could be the BCM and that has been on back order since August it is currently January 6th 2023.
Corrective Action:
We purchased a 2022 Honda Odyssey EXL and shortly after purchasing it the driver's rear door sliding door stopped unlocking and it won't lock if it's unlocked. This prevents the ability to lock the door using the remote locking feature it also prevents fueling the vehicle if the lock is unlocked because the fuel door will not open if the door is unlocked. We took the vehicle in August 26th 2022 to Honda dealership and the dealership tested the lock switch and it still didn't work so they said that it could be the BCM and that has been on back order since August it is currently January 6th 2023.
Additional Notes:
We purchased a 2022 Honda Odyssey EXL and shortly after purchasing it the driver's rear door sliding door stopped unlocking and it won't lock if it's unlocked. This prevents the ability to lock the door using the remote locking feature it also prevents fueling the vehicle if the lock is unlocked because the fuel door will not open if the door is unlocked. We took the vehicle in August 26th 2022 to Honda dealership and the dealership tested the lock switch and it still didn't work so they said that it could be the BCM and that has been on back order since August it is currently January 6th 2023.
Mfg Campaign: 11500427
Recall Date: Jan 6, 2023
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Corrective Action:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Additional Notes:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Mfg Campaign: 11497872
Recall Date: Dec 17, 2022
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Corrective Action:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Additional Notes:
While breaking, rear driver’s side passenger seat disengaged. Our 8 year old son was in seat with seat belt on. Upon breaking the seat propelled him forward. His face hit drivers seat and he was lacerated and concussed. Not only did the seat locking mechanism fail, but seat belt lock did not engage or prevent him from being flung. Brought vehicle to dealership same day as incident. They claim to have attempted to recreate incident, but used an adult male (instead of a 50lb “dummy”). Because they couldn’t recreate the unlocking of seat or explain failure of seatbelt to restrain, was told nothing is wrong and they attempted to “close the case” with nothing fixed, replaced or explained.
Mfg Campaign: 11497872
Recall Date: Dec 17, 2022
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Warped rotors causing violent shaking of the steering wheel in fast braking. Had dealership turn rotors and fixed the problem for a couple days but the rotors started acting up again after a couple days.
Corrective Action:
Warped rotors causing violent shaking of the steering wheel in fast braking. Had dealership turn rotors and fixed the problem for a couple days but the rotors started acting up again after a couple days.
Additional Notes:
Warped rotors causing violent shaking of the steering wheel in fast braking. Had dealership turn rotors and fixed the problem for a couple days but the rotors started acting up again after a couple days.
Mfg Campaign: 11494998
Recall Date: Nov 26, 2022
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Honda Odyssey that was modified by the BraunAbility company. The contact stated that after the vehicle was modified with a new floor, suspension, seats, and wiring for a ramp, the airbag warning light illuminated. The contact stated the vehicle was taken to an independent mechanic for BraunAbility where the failure was diagnosed as an airbag and seat belt sensor failure. The contact stated that he was informed that the BraunAbility company was unable to fix the failure. The manufacturer BraunAbility was contacted but offered no assistance. The approximate failure mileage was 500.
Corrective Action:
The contact owns a 2022 Honda Odyssey that was modified by the BraunAbility company. The contact stated that after the vehicle was modified with a new floor, suspension, seats, and wiring for a ramp, the airbag warning light illuminated. The contact stated the vehicle was taken to an independent mechanic for BraunAbility where the failure was diagnosed as an airbag and seat belt sensor failure. The contact stated that he was informed that the BraunAbility company was unable to fix the failure. The manufacturer BraunAbility was contacted but offered no assistance. The approximate failure mileage was 500.
Additional Notes:
The contact owns a 2022 Honda Odyssey that was modified by the BraunAbility company. The contact stated that after the vehicle was modified with a new floor, suspension, seats, and wiring for a ramp, the airbag warning light illuminated. The contact stated the vehicle was taken to an independent mechanic for BraunAbility where the failure was diagnosed as an airbag and seat belt sensor failure. The contact stated that he was informed that the BraunAbility company was unable to fix the failure. The manufacturer BraunAbility was contacted but offered no assistance. The approximate failure mileage was 500.
Mfg Campaign: 11493591
Recall Date: Nov 15, 2022
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My power sunroof busted randomly while driving. Thank goodness I had it closed underneath me or else the glass would have fallen on me. It was sudden & I was not under a bridge or anything else to make me believe a rock or debris hit it. Additionally could not find a trace of a rock or anything afterwards. Not only did this pose a threat to me, but the glass flew behind me & caused an issue for the cars behind me.
Corrective Action:
My power sunroof busted randomly while driving. Thank goodness I had it closed underneath me or else the glass would have fallen on me. It was sudden & I was not under a bridge or anything else to make me believe a rock or debris hit it. Additionally could not find a trace of a rock or anything afterwards. Not only did this pose a threat to me, but the glass flew behind me & caused an issue for the cars behind me.
Additional Notes:
My power sunroof busted randomly while driving. Thank goodness I had it closed underneath me or else the glass would have fallen on me. It was sudden & I was not under a bridge or anything else to make me believe a rock or debris hit it. Additionally could not find a trace of a rock or anything afterwards. Not only did this pose a threat to me, but the glass flew behind me & caused an issue for the cars behind me.
Mfg Campaign: 11492774
Recall Date: Nov 8, 2022
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Mfg Campaign: 11492778
Recall Date: Nov 8, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2022 Honda Odyssey. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled. The contact stated upon depressing the brake pedal, the brake pedal was stiff and would not go down. The contact was unable to pull to the side of the road and allowed the vehicle to roll until it came to a complete stop. The contact and his son exit the vehicle. The contact stated that while they were standing on the sidewalk, his son noticed that the message "Push the Start Button and Hold for Two Seconds" was displayed on the instrument panel. The contact's son pressed the START button as instructed and was able to restart the vehicle. The contact was able to drive at 20 MPH to the nearby dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,000.
Mfg Campaign: 11492778
Recall Date: Nov 8, 2022
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Corrective Action:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Additional Notes:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Mfg Campaign: 11490970
Recall Date: Oct 26, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Corrective Action:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Additional Notes:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Mfg Campaign: 11490970
Recall Date: Oct 26, 2022
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Corrective Action:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Additional Notes:
Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.
Mfg Campaign: 11490970
Recall Date: Oct 26, 2022
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Corrective Action:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Additional Notes:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Mfg Campaign: 11488831
Recall Date: Oct 11, 2022
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Corrective Action:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Additional Notes:
The contact owns a 2022 Honda Odyssey. The contact stated while driving at 50-65 MPH, the collision mitigation braking system was applied and the vehicle stopped abruptly, causing her children to sustain whiplash. The message "brake" was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure had reoccurred several times while there were no other vehicles or objects around the vehicle. Additionally, the contact stated while her son was attempting to exit the vehicle through the driver's side rear sliding door, he pressed the door lock button; however, the door did not fully open fully and closed abruptly on his left hand. The contact's son was taken to the hospital where it was diagnosed that he sustained severe pain, laceration, and swollenness on his left hand. The dealer was notified of the failure. The manufacturer was notified of the failures and advised the contact that they would arrange for a field technician to inspect the vehicle; however, the vehicle was not inspected. The contact followed up with the manufacturer. A case was opened. The manufacturer advised the contact to acquire a vehicle rental while the inspection was being completed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 950.
Mfg Campaign: 11488831
Recall Date: Oct 11, 2022
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on the highway with no cars or obstacles in front of me. The car auto brakes for me. If not because there were no car behind me, I would have been smashed by the car in the back. This have happen twice now!
Corrective Action:
I was driving on the highway with no cars or obstacles in front of me. The car auto brakes for me. If not because there were no car behind me, I would have been smashed by the car in the back. This have happen twice now!
Additional Notes:
I was driving on the highway with no cars or obstacles in front of me. The car auto brakes for me. If not because there were no car behind me, I would have been smashed by the car in the back. This have happen twice now!
Mfg Campaign: 11488647
Recall Date: Oct 10, 2022
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Both the drive side view mirror and passenger side view mirror vibrate/shake while driving over a even small bumps and uneven pavement/road. I have noticed this since the vehicle was over 1000 miles. Took it in multiple times to dealership to replace the mirrors. They don’t take any action and state vibration is normal, unlike any other vehicles which doesn’t vibrate on such surfaces. This is a safety issue as the driver has to spend more time to check the mirrors for vehicles in blind spots. Now, vehicle has about 4500 miles. I have made 4 visits to dealership already including 3 visits to Richfield Bloomington Honda in Richfield, Minnesota: still no resolution. I have opened case with Honda America three weeks ago. They have been unsuccessful in getting responses from dealership.
Corrective Action:
Both the drive side view mirror and passenger side view mirror vibrate/shake while driving over a even small bumps and uneven pavement/road. I have noticed this since the vehicle was over 1000 miles. Took it in multiple times to dealership to replace the mirrors. They don’t take any action and state vibration is normal, unlike any other vehicles which doesn’t vibrate on such surfaces. This is a safety issue as the driver has to spend more time to check the mirrors for vehicles in blind spots. Now, vehicle has about 4500 miles. I have made 4 visits to dealership already including 3 visits to Richfield Bloomington Honda in Richfield, Minnesota: still no resolution. I have opened case with Honda America three weeks ago. They have been unsuccessful in getting responses from dealership.
Additional Notes:
Both the drive side view mirror and passenger side view mirror vibrate/shake while driving over a even small bumps and uneven pavement/road. I have noticed this since the vehicle was over 1000 miles. Took it in multiple times to dealership to replace the mirrors. They don’t take any action and state vibration is normal, unlike any other vehicles which doesn’t vibrate on such surfaces. This is a safety issue as the driver has to spend more time to check the mirrors for vehicles in blind spots. Now, vehicle has about 4500 miles. I have made 4 visits to dealership already including 3 visits to Richfield Bloomington Honda in Richfield, Minnesota: still no resolution. I have opened case with Honda America three weeks ago. They have been unsuccessful in getting responses from dealership.
Mfg Campaign: 11486264
Recall Date: Sep 25, 2022
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car randomly auto brakes for no reason. Sometimes when other car is parked in lane to the immediate left or across median. This has happened in multiple occasions.
Corrective Action:
Car randomly auto brakes for no reason. Sometimes when other car is parked in lane to the immediate left or across median. This has happened in multiple occasions.
Additional Notes:
Car randomly auto brakes for no reason. Sometimes when other car is parked in lane to the immediate left or across median. This has happened in multiple occasions.
Mfg Campaign: 11482873
Recall Date: Sep 5, 2022
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Driver side rear tire blowout about a mile from home at approximately 30 mph while slowing to make a right hand turn. The Bridgestone Turanza 235/60R18 103H is the exact model and size as a manufacturing lot that had already been recalled for a slow leak hazard. My failed tire's lot number is DOT 7X45 JB2 0521. A high speed failure could have easily resulted in an accident or a damaged vehicle. The failure point on my tire was at the exact failure point as described in the their recall. I took the tire to the Bridgestone local store where the on duty manager described the failure as simply a cut tire. I then again contacted Bridgestone cutomer service who did not have any interest in bringing it to their factory for inspection by qualified engineers. The failed tire is available for inspection. Seconds before the blowout I got a warning light alert.
Corrective Action:
Driver side rear tire blowout about a mile from home at approximately 30 mph while slowing to make a right hand turn. The Bridgestone Turanza 235/60R18 103H is the exact model and size as a manufacturing lot that had already been recalled for a slow leak hazard. My failed tire's lot number is DOT 7X45 JB2 0521. A high speed failure could have easily resulted in an accident or a damaged vehicle. The failure point on my tire was at the exact failure point as described in the their recall. I took the tire to the Bridgestone local store where the on duty manager described the failure as simply a cut tire. I then again contacted Bridgestone cutomer service who did not have any interest in bringing it to their factory for inspection by qualified engineers. The failed tire is available for inspection. Seconds before the blowout I got a warning light alert.
Additional Notes:
Driver side rear tire blowout about a mile from home at approximately 30 mph while slowing to make a right hand turn. The Bridgestone Turanza 235/60R18 103H is the exact model and size as a manufacturing lot that had already been recalled for a slow leak hazard. My failed tire's lot number is DOT 7X45 JB2 0521. A high speed failure could have easily resulted in an accident or a damaged vehicle. The failure point on my tire was at the exact failure point as described in the their recall. I took the tire to the Bridgestone local store where the on duty manager described the failure as simply a cut tire. I then again contacted Bridgestone cutomer service who did not have any interest in bringing it to their factory for inspection by qualified engineers. The failed tire is available for inspection. Seconds before the blowout I got a warning light alert.
Mfg Campaign: 11482386
Recall Date: Sep 1, 2022
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
Driver's side outdoor mirror is defective - a) On irregular payment ("not smooth") at any speed, this mirror vibrates and loses its vertical and horizontal position. Needs constant re-adjustment with power controls while driving or after vehicle is parked. Or both. b) At freeway speeds 45mph+ on smooth roads, it vibrates excessively and rapidly loses its viewing angle. c) At night on the freeway, mirror is unusable because of severe vibration with headlights in view. According to local Honda dealer's service department (Honda of Thousand Oaks, CA) this is a "known problem" and no repair or replacement is available since even replacement mirrors distributed by Honda have the same problem. Also, going back at least 2-3 years, all Honda vehicles with 6-cylinder engines have the same issue - Odysseys, Passports, Pilots, Ridgelines, etc. Only the driver side mirror - the outside passenger mirror does not have these issues. I contacted American Honda Corporate at the CEO level (see attached docs) and they eventually referred me to their Customer Car representative, "Jocelyn" - she informed me that Honda Engineering has no knowledge of this issue and therefore there's no service bulletin or "fix" under consideration. She said my only course of action is to have my local Honda dealer resolve the issue. Per the enclosed doc, I am in contact with the Service Manager at Honda Thousand Oaks, Mr. Max Picado, to arrange a visit so I can document their official response.
Corrective Action:
Driver's side outdoor mirror is defective - a) On irregular payment ("not smooth") at any speed, this mirror vibrates and loses its vertical and horizontal position. Needs constant re-adjustment with power controls while driving or after vehicle is parked. Or both. b) At freeway speeds 45mph+ on smooth roads, it vibrates excessively and rapidly loses its viewing angle. c) At night on the freeway, mirror is unusable because of severe vibration with headlights in view. According to local Honda dealer's service department (Honda of Thousand Oaks, CA) this is a "known problem" and no repair or replacement is available since even replacement mirrors distributed by Honda have the same problem. Also, going back at least 2-3 years, all Honda vehicles with 6-cylinder engines have the same issue - Odysseys, Passports, Pilots, Ridgelines, etc. Only the driver side mirror - the outside passenger mirror does not have these issues. I contacted American Honda Corporate at the CEO level (see attached docs) and they eventually referred me to their Customer Car representative, "Jocelyn" - she informed me that Honda Engineering has no knowledge of this issue and therefore there's no service bulletin or "fix" under consideration. She said my only course of action is to have my local Honda dealer resolve the issue. Per the enclosed doc, I am in contact with the Service Manager at Honda Thousand Oaks, Mr. Max Picado, to arrange a visit so I can document their official response.
Additional Notes:
Driver's side outdoor mirror is defective - a) On irregular payment ("not smooth") at any speed, this mirror vibrates and loses its vertical and horizontal position. Needs constant re-adjustment with power controls while driving or after vehicle is parked. Or both. b) At freeway speeds 45mph+ on smooth roads, it vibrates excessively and rapidly loses its viewing angle. c) At night on the freeway, mirror is unusable because of severe vibration with headlights in view. According to local Honda dealer's service department (Honda of Thousand Oaks, CA) this is a "known problem" and no repair or replacement is available since even replacement mirrors distributed by Honda have the same problem. Also, going back at least 2-3 years, all Honda vehicles with 6-cylinder engines have the same issue - Odysseys, Passports, Pilots, Ridgelines, etc. Only the driver side mirror - the outside passenger mirror does not have these issues. I contacted American Honda Corporate at the CEO level (see attached docs) and they eventually referred me to their Customer Car representative, "Jocelyn" - she informed me that Honda Engineering has no knowledge of this issue and therefore there's no service bulletin or "fix" under consideration. She said my only course of action is to have my local Honda dealer resolve the issue. Per the enclosed doc, I am in contact with the Service Manager at Honda Thousand Oaks, Mr. Max Picado, to arrange a visit so I can document their official response.
Mfg Campaign: 11480623
Recall Date: Aug 22, 2022
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