Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Corrective Action:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Additional Notes:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Mfg Campaign: 11636918
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Corrective Action:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Additional Notes:
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Mfg Campaign: 11636918
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HondaLink Application does not always accurately communicate with the vehicle. This could cause issues with sounding alarm for distress or just everyday convenience for heating/cooling the car. Also, it is used to track charing and tire pressure.
Corrective Action:
HondaLink Application does not always accurately communicate with the vehicle. This could cause issues with sounding alarm for distress or just everyday convenience for heating/cooling the car. Also, it is used to track charing and tire pressure.
Additional Notes:
HondaLink Application does not always accurately communicate with the vehicle. This could cause issues with sounding alarm for distress or just everyday convenience for heating/cooling the car. Also, it is used to track charing and tire pressure.
Mfg Campaign: 11636920
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Corrective Action:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Additional Notes:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Mfg Campaign: 11636929
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Corrective Action:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Additional Notes:
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Mfg Campaign: 11636929
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Corrective Action:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Additional Notes:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Mfg Campaign: 11636932
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Corrective Action:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Additional Notes:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Mfg Campaign: 11636932
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Corrective Action:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Additional Notes:
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Mfg Campaign: 11636932
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Both CV shafts click under load turning
Corrective Action:
Both CV shafts click under load turning
Additional Notes:
Both CV shafts click under load turning
Mfg Campaign: 11636952
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same
Corrective Action:
Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same
Additional Notes:
Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same
Mfg Campaign: 11636959
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Corrective Action:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Additional Notes:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Mfg Campaign: 11636961
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Corrective Action:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Additional Notes:
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Mfg Campaign: 11636961
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.
Corrective Action:
Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.
Additional Notes:
Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.
Mfg Campaign: 11636979
Recall Date: Jan 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When turning sharply and accelerating at low speeds or from a stop, vehicle makes clicking sound. Vehicle is brand new, and I noticed this with about 600mi on the vehicle. I'm concerned this could lead to future loss of steering and cause an accident or render vehicle not drivable. I have taken it to the dealer and their mechanic confirmed hearing the same clicking noise and is awaiting guidance from the manufacturer (Honda corporate) on how to resolve it. I'm still waiting for a solution .
Corrective Action:
When turning sharply and accelerating at low speeds or from a stop, vehicle makes clicking sound. Vehicle is brand new, and I noticed this with about 600mi on the vehicle. I'm concerned this could lead to future loss of steering and cause an accident or render vehicle not drivable. I have taken it to the dealer and their mechanic confirmed hearing the same clicking noise and is awaiting guidance from the manufacturer (Honda corporate) on how to resolve it. I'm still waiting for a solution .
Additional Notes:
When turning sharply and accelerating at low speeds or from a stop, vehicle makes clicking sound. Vehicle is brand new, and I noticed this with about 600mi on the vehicle. I'm concerned this could lead to future loss of steering and cause an accident or render vehicle not drivable. I have taken it to the dealer and their mechanic confirmed hearing the same clicking noise and is awaiting guidance from the manufacturer (Honda corporate) on how to resolve it. I'm still waiting for a solution .
Mfg Campaign: 11636683
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. Service department confirms the CV joint is failing.
Corrective Action:
When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. Service department confirms the CV joint is failing.
Additional Notes:
When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. Service department confirms the CV joint is failing.
Mfg Campaign: 11636687
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.
Corrective Action:
an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.
Additional Notes:
an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.
Mfg Campaign: 11636691
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.
Corrective Action:
I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.
Additional Notes:
I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.
Mfg Campaign: 11636692
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Corrective Action:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Additional Notes:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Mfg Campaign: 11636698
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Corrective Action:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Additional Notes:
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Mfg Campaign: 11636698
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Starting at around 600 miles, there was a clicking sound from what I believe is the CV joint when turning full lock in both directions. Now at 1700 miles it happens when turning before the wheel is locked in either direction.
Corrective Action:
Starting at around 600 miles, there was a clicking sound from what I believe is the CV joint when turning full lock in both directions. Now at 1700 miles it happens when turning before the wheel is locked in either direction.
Additional Notes:
Starting at around 600 miles, there was a clicking sound from what I believe is the CV joint when turning full lock in both directions. Now at 1700 miles it happens when turning before the wheel is locked in either direction.
Mfg Campaign: 11636702
Recall Date: Jan 18, 2025
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